Diagnosing the Problem
1-2
HP Servers Troubleshooting Guide
HP CONFIDENTIAL
Writer: Ted Weiman File Name: b-ch1 Diagnosing the Problem.doc
Codename: Generic TSG Part Number: 161759-007 Last Saved On: 11/19/02 9:28 AM
Developing a Troubleshooting Plan
Evaluate all of the information and symptoms to:
•
Identify the problem.
— Prepare the server for diagnosis and familiarize yourself with appropriate
troubleshooting methods using the following section, “Preparing to
Troubleshoot the Server.”
— Collect the facts related to the problem you want to troubleshoot using the
“Gathering Information” section later in this chapter.
— If the problem has not been identified after following the procedures in this
guide, refer to the “Contacting HP” section of this chapter.
•
Plan your solution to each problem.
— Identify all steps necessary for implementation of each solution.
— Balance the time and cost required for implementing each solution against
the likelihood of resolving the problem.
— Gather the documentation that shipped with your server. Server-specific user
documentation is also located on the following website:
www.compaq.com/support/servers
Select your server, and then look in the
Manuals
section.
— Compile a master plan to be sure that you manipulate one variable at a time.
•
Identify and collect all tools, such as a Torx screwdriver, electrostatic discharge
(ESD) wrist strap, and software utilities, necessary to troubleshoot the problem.
•
Troubleshoot the problem using the information in this guide. Record each action
you take and list the results.
•
Test your actions to be sure that the problem is truly resolved.
•
Perform preventive steps to stop the problem from recurring. Refer to Chapter 6,
“Error Prevention,” for prevention information.
IMPORTANT:
Familiarize yourself with the appropriate warnings for your server by referring
to your server-specific user documentation.
