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Troubleshooting

Troubleshooting resources

The HPE ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for
resolving common problems and comprehensive courses of action for fault isolation and identification,
issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide,
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The HPE ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages provides a list of error
messages and information to assist with interpreting and resolving error messages on ProLiant servers
and server blades. To view the guide, select a language:

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Troubleshooting

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Содержание ProLiant XL270d Gen9

Страница 1: ...ication and maintenance procedures diagnostic tools specifications and requirements for hardware components and software This guide is for an experienced service technician Hewlett Packard Enterprise assumes that you are qualified in the servicing of computer equipment trained in recognizing hazards in products and are familiar with weight and stability precautions ...

Страница 2: ...e website Linux is the registered trademark of Linus Torvalds in the U S and other countries Microsoft and Windows are either registered or trademarks of the Microsoft Corporation in the Unites States and or other countries microSD is a trademark or a registered trademark of SD 3C in the United States other countries or both Red Hat is a registered trademark of Red Hat Inc in the United States and...

Страница 3: ...moving the HPE Smart Array P542D Controller module 40 PCI riser modules 41 Power distribution board 44 GPU accelerators 46 Supported GPU accelerator power cables 46 GPU accelerator population guidelines 46 High performance mode for 4 1 and 8 1 PCI riser modules 46 Peer to peer mode for 4 1 PCI riser modules 47 Peer to peer mode for 8 1 PCI riser modules 47 NVIDIA Tesla P4 GPU support matrix 47 Rep...

Страница 4: ...ostics option 93 iLO RESTful API support for UEFI 94 Re entering the server serial number and product ID 94 HPE ProLiant Pre boot Health Summary 94 Insight Diagnostics 94 Insight Diagnostics survey functionality 95 Active Health System 95 Integrated Management Log 95 USB support 96 External USB functionality 96 Internal USB functionality 97 Component identification 98 Front panel components 98 Fro...

Страница 5: ...mart Host Bus Adapter cabling 116 Smart Array P440 Controller cabling 117 Smart Storage Battery cabling 119 FBWC module cabling 119 PCI riser module signal cabling 120 4 1 riser signal cable 120 8 1 riser sideband cable 121 Specifications 122 Environmental specifications 122 Mechanical specifications 122 Acronyms and abbreviations 123 Acronyms and abbreviations 123 Documentation feedback 126 Conte...

Страница 6: ...ifies in the materials shipped with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise In cases where it is required to return the defective part to Hewlett Packard Enterprise you must ship the defective part back to Hewlett Packard Enterprise within a defined period of time normally five 5 business days The defective part must be returned with the assoc...

Страница 7: ...a société de courses ou le transporteur à utiliser Pour plus d informations sur le programme CSR de Hewlett Packard Enterprise contactez votre Mainteneur Agrée local Pour plus d informations sur ce programme en Amérique du Nord consultez le site Web Hewlett Packard Enterprise Service de garantie pièces seules Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie piè...

Страница 8: ...aturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen Wenn Hewlett Packard Enterprise oder ein Hewlett Packard Enterprise Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen Hewlett Packard Enterprise dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zw...

Страница 9: ...stos componentes también están diseñados para que puedan ser reparados por el usuario Sin embargo si precisa que Hewlett Packard Enterprise realice su sustitución puede o no conllevar costes adicionales dependiendo del tipo de servicio de garantía correspondiente al producto NOTA Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el usuario Para ...

Страница 10: ...tt Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag...

Страница 11: ...viadas no primeiro dia útil após o pedido Onde as condições geográficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da Hewlett Packard Enterprise para que um técnico o ajude por telefone A Hewlett Packard Enterprise especifica nos materiais fornecidos com a peça CSR de reposi...

Страница 12: ...12 Customer self repair ...

Страница 13: ...Customer self repair 13 ...

Страница 14: ...14 Customer self repair ...

Страница 15: ...Customer self repair 15 ...

Страница 16: ...also designed for customer self repair If however you require that Hewlett Packard Enterprise replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product 3No Some Hewlett Packard Enterprise parts are not designed for customer self repair In order to satisfy the customer warranty Hewlett Packard Enterprise requires that an au...

Страница 17: ...t vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen 3Nein Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erfüllen muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet 1Obligatorio Componentes cuya reparació...

Страница 18: ... cobrança de taxa adicional dependendo do tipo de serviço de garantia destinado ao produto 3Não Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça Essas peças estão identificadas com a marca No Não no catálogo de peças ilustrado System co...

Страница 19: ...datory1 b 16 GB single rank x4 PC4 2400T R 819411 001 Mandatory1 c 32 GB dual rank x4 PC4 2400T R 819412 001 Mandatory1 d 32 GB dual rank x4 PC4 2400T L 819414 001 Mandatory1 e 64 GB quad rank x4 PC4 2400T L 819413 001 Mandatory1 10 Processor a 2 0 GHz Intel Xeon E5 2660 v4 14C 105W 835605 001 Optional2 b 2 1 GHz Intel Xeon E5 2683 v4 16C 120W 835614 001 Optional2 c 2 1 GHz Intel Xeon E5 2695 v4 1...

Страница 20: ...Hz Intel Xeon E5 2637 v4 4C 135W 835611 001 Optional2 11 Heatsink a Heatsink for Processor 1 18 fins 800376 001 Optional2 b Heatsink for Processor 2 49 fins 800377 001 Optional2 12 System board 867405 001 Optional2 13 Smart Storage Battery 871267 001 Mandatory1 14 DC power cable assembly 867414 001 Mandatory1 15 Power distribution board 867408 001 Optional2 16 Management riser assembly 867407 001 ...

Страница 21: ... 001 Mandatory1 25 Solid state drives SAS drives a 400 GB SFF MU 12G 822784 001 Mandatory1 b 400 GB SFF ME 12G 780432 001 Mandatory1 c 480 GB SFF RI 3 12G 817047 001 Mandatory1 d 800 GB SFF MU 1 12G 846624 001 Mandatory1 e 800 GB SFF MU 12G 822786 001 Mandatory1 f 960 GB SFF RI 3 12G 817049 001 Mandatory1 g 1 6 TB SFF MU 1 12G 846625 001 Mandatory1 h 1 92 TB SFF RI 3 12G 817051 001 Mandatory1 SATA...

Страница 22: ... 3 6G 817116 001 Mandatory1 v 3 84 TB SFF RI 3 6G 807090 001 Mandatory1 26 GPU accelerators a 12 GB NVIDIA Tesla K40 module 747401 001 Optional2 b NVIDIA Tesla K80 GPU module 797637 001 Optional2 c AMD FirePRO S9150 Accelerator 797639 001 Optional2 d 24 GB NVIDIA Tesla M40 GPU module 855178 001 Optional2 e 24 GB NVIDIA Tesla P40 GPU module 872323 001 Optional2 f NVIDIA Tesla P100 GPU module 868585...

Страница 23: ...6 001 Mandatory1 k Ethernet 10 GB 2 port 572SFP Adapter 811794 001 Mandatory1 l 100 GB 1 port QSFP28 x16 Intel Omni path architechture Adapter 841702 001 Mandatory1 m 100 GB 1 port OP101 QSFP28 x8 Intel Omni path architechture Adapter 841703 001 Mandatory1 n InfiniBand FDR EN 40 GB 2 port 544 QSFP Adapter 764736 001 Mandatory1 o InfiniBand EDR EN 100 GB 1 port 840QSFP28 Adapter 828107 001 Mandator...

Страница 24: ... customer self repair If however you require that Hewlett Packard Enterprise replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product 3No Some Hewlett Packard Enterprise parts are not designed for customer self repair In order to satisfy the customer warranty Hewlett Packard Enterprise requires that an authorized service ...

Страница 25: ...onentes cuya reparación por parte del usuario es obligatoria Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio 2Opcional Componentes cuya reparación por parte del usuario es opcional Estos componentes también están diseñados para que puedan ser reparados por el usuari...

Страница 26: ...s peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça Essas peças estão identificadas com a marca No Não no catálogo de peças ilustrado 26 Illustrated parts catalog ...

Страница 27: ...heir containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Symbols on equipment The following symbols might be found on the equipment to indicate the presence of potentially hazardous conditions Thi...

Страница 28: ... power from the system completely Server warnings and cautions WARNING This server is very heavy To reduce the risk of personal injury or damage to the equipment Observe local occupational health and safety requirements and guidelines for manual handling Reduce the weight of the server by removing the drives before installing or removing the server from the chassis Obtain adequate assistance to li...

Страница 29: ...ty 42U rack can weigh as much as 115 kg 253 lb can stand more than 2 1 m 7 ft tall and might become unstable when being moved on its casters Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides WARNING To reduce the risk of personal injury or damage to the equipment adequately stabilize the rack before extending a component outsid...

Страница 30: ...s Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applications and the OS If an application stops respondin...

Страница 31: ... Disconnect all peripheral cables from the server front panel 4 Extend the server from the chassis a Release the safety latches b Pull back the handles c Extend the server from the chassis until the server locks are engaged 5 Remove the server from the chassis a Press on the server release latches b Slide the server out of the chassis Removal and replacement procedures 31 ...

Страница 32: ... 2 Power down the server 3 Disconnect all peripheral cables from the server 4 Remove the server from the chassis 5 Place the server on a sturdy level surface 6 Remove the access panel a Loosen the thumbscrews b Slide the access panel towards the rear and lift it from the server 32 Removing the access panel ...

Страница 33: ... level surface NOTE To access GPU slots 1 to 4 remove the left side panel To access GPU slots 5 to 8 remove the right side panel 6 Remove the side panel a Loosen the six captive screws CAUTION To prevent damage to the server or components do not rotate the side panel downward or upward b Using both hands hold the four notches and remove the side panel in a horizontal motion Removing the side panel...

Страница 34: ...eripheral cables from the server 4 Remove the server from the chassis 5 Place the server on a sturdy level surface 6 Remove the access panel 7 If a Smart Storage Battery is installed disconnect the cable from the riser board 8 If installed disconnect the 4 1 riser signal cable 34 Removing the air baffle ...

Страница 35: ...embly Procedure 1 Back up all server data 2 Power down the server 3 Disconnect all peripheral cables from the server 4 Remove the server from the chassis 5 Place the server on a sturdy level surface 6 Remove the access panel 7 Remove the air baffle 8 Disconnect the cables from the drive backplane Removing the drive cage assembly 35 ...

Страница 36: ...Remove the drive cage assembly a Loosen the captive screws b Slide the drive cage assembly towards the front and lift it from the server Removing the riser cross bracket Procedure 1 Back up all server data 2 Power down the server 36 Removing the riser cross bracket ...

Страница 37: ...a Loosen the captive screws b Remove the bracket from the server Removing the power riser Procedure 1 Back up all server data 2 Power down the server 3 Disconnect all peripheral cables from the server front panel 4 Remove the server from the chassis 5 Place the server on a sturdy level surface 6 Remove the access panel 7 Remove the air baffle 8 Remove the riser cross bracket 9 Remove the power ris...

Страница 38: ...onnect all peripheral cables from the server front panel 4 Remove the server from the chassis 5 Place the server on a sturdy level surface 6 Remove the side panel 7 Remove the GPU a Loosen the captive screw b Using both hands gently pull the tab and the rear support bracket to slide out the GPU to access the power cable 38 Removing the GPU accelerator ...

Страница 39: ...ta 2 Power down the server 3 Disconnect all peripheral cables from the server front panel 4 Remove the server from the chassis 5 Place the server on a sturdy level surface 6 Remove the side panel 7 Remove the GPU blank a Loosen the captive screw b Using both hands gently pull the tab and the rear of the GPU blank Removing the GPU blank 39 ...

Страница 40: ...ve the component Procedure 1 Back up all server data 2 Power down the server 3 Disconnect all peripheral cables from the server front panel 4 Remove the server from the chassis 5 Place the server on a sturdy level surface 6 Remove the access panel 7 Remove the air baffle 8 Disconnect all cables from the drive backplane 9 Remove the drive cage assembly 10 Remove the HPE Smart Array P542D controller...

Страница 41: ... the server PCI riser modules To remove the component Procedure 1 Back up all server data 2 Power down the server 3 Disconnect all peripheral cables from the server front panel 4 Remove the server from the chassis 5 Place the server on a sturdy level surface PCI riser modules 41 ...

Страница 42: ...9 Remove all GPUs 10 Remove all GPU blanks 11 Remove the drive cage assembly 12 Remove all expansion boards 13 If installed remove the HPE Smart Array P542D controller module 14 If replacing the left or right 8 1 PCI riser module disconnect and remove the 8 1 riser sideband cable 15 Disconnect the power cables from the riser modules 42 Removal and replacement procedures ...

Страница 43: ...the captive screw b Using both hands lift and remove the PCI riser module from the server Using both hands lift and remove the PCI riser module from the server 19 Remove the left PCI riser module a Loosen the captive screw b Using both hands lift and remove the PCI riser module from the server Removal and replacement procedures 43 ...

Страница 44: ...he server on a sturdy level surface 6 Remove the access panel 7 Remove the air baffle IMPORTANT Remove all GPUs GPU blanks and expansion boards before removing the PCI riser modules 8 Remove the side panel 9 Remove all GPUs 10 Remove all GPU accelerator blanks 11 Remove the drive cage assembly 12 Remove all expansion boards 13 If installed remove the HPE Smart Array P542D controller module 14 Disc...

Страница 45: ...bly 19 Remove the DC power cable assembly 20 Disconnect all other cables from the power distribution board 21 Remove the power distribution board a Pull up the pin b Slide the PDB to the front of the server and remove it from the server To replace the component reverse the removal procedure Removal and replacement procedures 45 ...

Страница 46: ...The mixing of different GPU accelerator models is not supported If NVIDIA Tesla P4 GPU is to be installed along with the NVIDIA P4 GPU adapter kit the adapter can be installed only in the slots 1 2 5 and 6 If three or more NVIDIA Tesla K80 GPUs NVIDIA Tesla P4 GPUs or NVIDIA Tesla P40 GPUs are installed on one side of the HPE ProLiant XL270d Gen9 Accelerator Tray the inlet ambient temperature must...

Страница 47: ...atrix Number of GPUs Left Side Right Side Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 Slot 6 Slot 7 Slot 8 Baffle Required Required NA NA Required Required NA NA 2 GPU GPU Blank Blank Blank Blank Blank Blank 4 GPU GPU Blank Blank GPU GPU Blank Blank 6 GPU GPU GPU GPU GPU GPU Blank Blank 8 GPU GPU GPU GPU GPU GPU GPU GPU Replacing the failed AMD S9150 GPU accelerator Procedure 1 Back up all server data 2 Po...

Страница 48: ...failed GPU 8 Remove the GPU cover 9 Remove the front support bracket from the failed GPU Retain this bracket to install it onto the new GPU 10 Remove the cover from the new GPU 48 Removal and replacement procedures ...

Страница 49: ...installed remove the existing front support bracket from the new GPU Retain this bracket to install it onto the failed GPU 12 Install the support bracket onto the new GPU Removal and replacement procedures 49 ...

Страница 50: ...into the chassis 18 Connect all peripheral cables to the server 19 Power up the server Replacing the failed NVIDIA GPU accelerator NOTE NVIDIA Tesla P4 GPU does not have any power cables Procedure 1 Back up all server data 2 Power down the server 3 Disconnect all peripheral cables from the server front panel 4 Remove the server from the chassis 5 Place the server on a sturdy level surface 6 Remove...

Страница 51: ...support bracket from the failed GPU Retain this bracket to install it onto the new GPU 9 If installed remove the existing front support bracket from the new GPU Retain this bracket to install it onto the failed GPU The support bracket shown in the illustration below might vary depending on the GPU model 10 Install the support bracket onto the new GPU Removal and replacement procedures 51 ...

Страница 52: ...nnect all peripheral cables to the server 16 Power up the server Replacing the failed NVIDIA P4 GPU adapter NOTE The NVIDIA P4 GPU adapter can be installed in slots 1 2 5 and 6 only Procedure 1 Back up all server data 2 Power down the server 3 Disconnect all peripheral cables from the server front panel 4 Remove the server from the chassis 5 Place the server on a sturdy level surface 6 Remove the ...

Страница 53: ...with either a component or a blank 7 Remove the GPU 8 Remove the failed GPU adapter 9 Install the new GPU adapter 10 Install the GPU a Slide the GPU into the slot b Tighten the thumbscrew to secure the GPU to the chassis 11 Install the side panel 12 Install the access panel Removal and replacement procedures 53 ...

Страница 54: ...r 3 Disconnect all peripheral cables from the server front panel 4 Remove the server from the chassis 5 Place the server on a sturdy level surface 6 Remove the side panel 7 Remove all GPUs 8 Remove all GPU accelerator blanks 9 To remove the short GPU power cables for slots 3 and 4 a Remove the screws to release the retention springs Retain the screws for later use b Disconnect the power cables fro...

Страница 55: ...erver 10 To remove the long GPU power cables for slots 1 and 2 a Remove the screws to release the retention springs Retain the screws for later use b Release the long GPU power cables from the clip c Disconnect the power cables from the power distribution board 8 pin and 6 pin to 8 pin long GPU power cables Removal and replacement procedures 55 ...

Страница 56: ... the procedure on the other side of the server To replace the component reverse the removal procedure Management riser assembly To remove the component Procedure 1 Back up all server data 2 Power down the server 3 Disconnect all peripheral cables from the server front panel 56 Management riser assembly ...

Страница 57: ...t from the server To replace the component reverse the removal procedure DC power cable assembly To remove the component Procedure 1 Back up all server data 2 Power down the server 3 Disconnect all peripheral cables from the server front panel 4 Remove the server from the chassis 5 Place the server on a sturdy level surface 6 Remove the access panel 7 Remove the DC power cable assembly a Loosen th...

Страница 58: ...b Disconnect the power cable assembly c Remove the power cable assembly from the server 58 Removal and replacement procedures ...

Страница 59: ...ta 2 Power down the server 3 Disconnect all peripheral cables from the server front panel 4 Remove the server from the chassis 5 Place the server on a sturdy level surface 6 Remove the access panel 7 Remove the air baffle 8 Remove the riser cross bracket 9 Remove the power riser 10 Remove the power riser board Power riser board 59 ...

Страница 60: ...er 3 Disconnect all peripheral cables from the server front panel 4 Remove the server from the chassis 5 Place the server on a sturdy level surface 6 Remove all drives 7 Remove the access panel 8 Remove the air baffle 9 Disconnect all the cables from the drive backplane 10 Remove the drive cage assembly 11 Remove the drive backplane 60 8 SFF drive cage backplane ...

Страница 61: ...dure 1 Back up all server data 2 Power down the server 3 Disconnect all peripheral cables from the server front panel 4 Remove the server from the chassis 5 Place the server on a sturdy level surface 6 Remove the access panel 7 Disconnect the fan power Y cable Left fan power Y cable Fan cables 61 ...

Страница 62: ... Right fan power Y cable 8 Remove the fan power cable connectors Left fan power Y cable connectors 62 Removal and replacement procedures ...

Страница 63: ...rom hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component Smart Storage Battery 63 ...

Страница 64: ...ser connector b Pull back the release clip c Lift the Smart Storage Battery from the holder To replace the component reverse the removal procedure Hot plug drive CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component Procedure 1 Back up all server data on the drive 2 Determine the sta...

Страница 65: ...bles from the server front panel 4 Remove the server from the chassis 5 Place the server on a sturdy level surface 6 Remove the access panel 7 Remove the air baffle 8 Disconnect all cables from the drive backplane 9 Remove the drive cage assembly 10 Remove the HPE Smart Array 542D controller module 11 Disconnect the cables from the storage controller module 12 Separate the P542D storage controller...

Страница 66: ...ot erroneously mark the drives as failed when the server is powered up CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component Procedure 1 Back up all server data 2 Power down the server 3 Disconnect all peripheral c...

Страница 67: ...r cable from the cache module 12 Remove the cache module To replace the component reverse the removal procedure 36 pin SUV cable To remove the component Procedure 1 Back up all server data 2 Power down the server 3 Disconnect all peripheral cables from the server front panel 4 Disconnect the SUV from the server 36 pin SUV cable 67 ...

Страница 68: ... operate at a speed of 1 Gb s The server cannot connect to the network if the network is operating at a speed of 10 100 Mb s or 10 Gb s For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website Removing the dedicated iLO management module Procedure 1 Back up all server data 2 Power down t...

Страница 69: ... ON and then press Enter 5 Press F10 to save your changes A message prompt to confirm the iLO settings reset appears 6 Press Enter to reboot the iLO settings 7 Press Esc until the main menu is displayed 8 Select Reboot the System to exit the utility and resume the boot process The IP address of the enabled dedicated iLO connector appears on the POST screen on the subsequent boot up Access the Netw...

Страница 70: ...surface 6 Remove the access panel 7 Remove the air baffle 8 Remove the heatsink a Loosen one pair of diagonally opposite screws halfway and then loosen the other pair of screws b Completely loosen all screws in the same sequence c Remove the heatsink from the processor backplate Remove the heatsink from the processor backplate To replace the component 1 Clean the old thermal grease from the proces...

Страница 71: ...site pairs in an X pattern Do not overtighten the screws as this can damage the board connectors or screws 3 Install the heatsink a Position the heatsink on the processor backplate b Tighten one pair of diagonally opposite screws halfway and then tighten the other pair of screws c Finish the installation by completely tightening the screws in the same sequence 4 Install the air baffle Removal and ...

Страница 72: ...t contain processors with the same part number CAUTION The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed IMPORTANT Processor socket 1 must be populated at all times or the server does not function Removing a processor Procedure 1 Back up all server data 2 Power down the server 3 Disconnect all periphe...

Страница 73: ...essor retaining bracket CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts 10 Remove the processor from the processor retaining bracket Removal and replacement procedures 73 ...

Страница 74: ...ally the contact area 1 Install the processor Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED 74 Removal and replacement procedures ...

Страница 75: ...acket When the processor is installed properly inside the processor retaining bracket the processor retaining bracket clears the flange on the front of the socket 3 Press and hold the processor retaining bracket in place and then close each processor locking lever Press only in the area indicated on the processor retaining bracket 4 Clean the old thermal grease from the heatsink with the alcohol s...

Страница 76: ... same sequence 7 Install the air baffle 8 If the 4 1 riser cable signal or Smart Storage Battery are installed in the air baffle reconnect the cable to the risers For more information see Cabling Cabling Storage cabling 9 Install the access panel 10 Install the server into the chassis 11 Connect all peripheral cables to the server 12 Power up the server Expansion board Expansion boards supported w...

Страница 77: ...rounding can cause electrostatic discharge To remove the component Procedure 1 Back up all server data 2 Power down the server 3 Disconnect all peripheral cables from the server front panel 4 Remove the server from the chassis 5 Place the server on a sturdy level surface 6 Remove the access panel 7 Remove the air baffle 8 Remove the drive cage assembly 9 Disconnect any internal cables that are con...

Страница 78: ...procedure DIMMs To remove the component Procedure 1 Back up all server data 2 Power down the server 3 Disconnect all peripheral cables from the server front panel 4 Remove the server from the chassis 5 Place the server on a sturdy level surface 6 Remove the access panel 7 Remove the air baffle 8 Open the DIMM slot latches 9 Remove the DIMM 78 DIMMs ...

Страница 79: ...ery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product Removing the system battery To remove the component Procedure 1 Back up all serv...

Страница 80: ...on the system board 10 If the system battery is secured by a metal tab do the following a Use your finger or a small flat bladed nonconductive tool to press the metal tab This will partially release the battery from the socket b Remove the battery IMPORTANT Replacing the system board battery resets the system ROM to its default configuration After replacing the battery reconfigure the system throu...

Страница 81: ...harge CAUTION To avoid ESD damage when removing electrostatic sensitive components from the failed system board place the components on a static dissipating work surface or inside separate antistatic bags To remove the system board Procedure 1 Back up all server data 2 Power down the server 3 Disconnect all peripheral cables from the server front panel 4 Remove the server from the chassis 5 Place ...

Страница 82: ...n one pair of diagonally opposite screws halfway and then loosen the other pair of screws b Completely loosen all screws in the same sequence c Remove the heatsink from the processor backplate 20 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket 82 Removal and replacement procedures ...

Страница 83: ...void damage to the system board do not touch the processor or the processor socket contacts 21 Remove the processor from the processor retaining bracket 22 Disconnect all cables connected to the system board 23 Remove the failed system board Removal and replacement procedures 83 ...

Страница 84: ...To replace the system board 1 Install the system board 2 Ensure that the system board engages with the five slots on the bottom of the server 84 Removal and replacement procedures ...

Страница 85: ...3 Tighten the screws to secure the system board 4 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket Removal and replacement procedures 85 ...

Страница 86: ...6 Install the processor Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED 86 Removal and replacement procedures ...

Страница 87: ...without resistance Forcing the levers closed can damage the processor and socket requiring system board replacement 7 Close the processor retaining bracket When the processor is installed properly inside the processor retaining bracket the processor retaining bracket clears the flange on the front of the socket 8 Press and hold the processor retaining bracket in place and then close each processor...

Страница 88: ...tinuing 11 Apply all the grease to the top of the processor in the following pattern to ensure even distribution 12 Install the heatsink a Position the heatsink on the processor backplate b Tighten one pair of diagonally opposite screws halfway and then tighten the other pair of screws c Finish the installation by completely tightening the screws in the same sequence 88 Removal and replacement pro...

Страница 89: ...U blanks 23 Install the side panels 24 Install the air baffle 25 If the 4 1 riser cable signal or Smart Storage Battery are installed in the air baffle reconnect the cable to the risers For more information see Cabling Storage cabling 26 Install the access panel 27 Install the server into the chassis 28 Connect all peripheral cables to the server 29 Press the Power On Standby button The server exi...

Страница 90: ...led TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data If you suspect a TPM board failure leave the TPM installed and remove the system board Contact a Hewlett Packard Enterprise authorized service provider for a replacement system board and TPM board 90 Removal and replacement procedures ...

Страница 91: ...aintenance on ProLiant servers and server blades To view the guide select a language English French Spanish German Japanese Simplified Chinese The HPE ProLiant Gen9 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select a language English...

Страница 92: ...you to do the following Add Boot Options Browse all FAT16 and FAT32 file systems To add a new UEFI boot option select an X64 UEFI application with an EFI extension For example adding an OS boot loader or other UEFI application as a new UEFI boot option The new boot option is appended to the boot order list When you select a file you are prompted to enter the boot option description This descriptio...

Страница 93: ... with boot loaders that have an appropriate digital signature can execute during the boot process Only operating systems that support Secure Boot and have an EFI boot loader signed with one of the authorized keys can boot For more information about supported operating systems see the UEFI System Utilities and Shell release notes for your server on the Hewlett Packard Enterprise website A physicall...

Страница 94: ...ial number located on the chassis 4 To clear the warning press the Enter key 5 Enter the serial number and press the Enter key 6 Select Product ID The following warning appears Warning The Product ID should ONLY be modified by qualified service personnel This value should always match the Product ID located on the chassis 7 Enter the product ID and press the Enter key 8 To confirm exiting System U...

Страница 95: ... the previous information and overwrites the survey data files to reflect the latest changes Survey functionality is installed with every Intelligent Provisioning assisted Insight Diagnostics installation or it can be installed through the SPP Active Health System The Active Health System monitors and records changes in the server hardware and system configuration The Active Health System provides...

Страница 96: ...ing This setting impacts USB 3 0 devices when connected to USB 3 0 ports in the following manner Auto default If configured in Auto Mode USB 3 0 capable devices operate at USB 2 0 speeds in the pre boot environment and during boot When a USB 3 0 capable OS USB driver loads USB 3 0 devices transition to USB 3 0 speeds This mode provides compatibility with operating systems that do not support USB 3...

Страница 97: ...le for use with security key devices and USB drive keys This solution provides for use of a permanent USB key installed in the internal connector avoiding issues of clearance on the front of the rack and physical access to secure data Internal USB functionality 97 ...

Страница 98: ...6 16 8 4 1 1 3 Slot 10 PCIe3 x16 16 8 4 1 1 4 NIC port 2 5 NIC port 1 6 Dedicated iLO port optional 7 Serial number and iLO label pull tab 8 USB 3 0 connector 9 SUV connector 1 For more information on the riser board slot specifications see PCI riser module components 98 Component identification ...

Страница 99: ...irmware upgrade in progress 4 flashes per second iLO manual soft reboot sequence initiated 8 flashes per second iLO manual hard reboot sequence in progress Off Deactivated 3 Health LED1 Solid green Normal Flashing amber System degraded Flashing red System critical3 4 Do not remove LED Flashing white Do not remove the node Removing the node may terminate the current operation and cause data loss Of...

Страница 100: ...ribed in this table flash simultaneously a power fault has occurred For more information see Power Fault LEDs 2 Facility power is not present power cord is not attached no power supplies are installed power supply failure has occurred or the front I O cable is disconnected 3 If the health LED indicates a degraded or critical state review the system IML or use iLO to review the system health status...

Страница 101: ...ashes FlexibleLOM 5 flashes Removable HPE Flexible Smart Array controller Smart SAS HBA controller 6 flashes System board PCIe slots 7 flashes Power backplane or storage backplane 8 flashes Power supply 9 flashes System board components Item Description 1 Power riser connector 2 DIMMs for processor 2 3 DIMMs for processor 1 4 Right PCI riser module connector PCIe x40 5 System maintenance switch 6 ...

Страница 102: ...ocessor 2 System maintenance switch Position Default Function S1 Off Off iLO security is enabled On iLO security is disabled S2 Off Off System configuration can be changed On System configuration is locked S3 Off Reserved S4 Off Reserved S5 Off Off Power on password is enabled On Power on password is disabled S6 Off Off No function On ROM reads system configuration as invalid S7 Reserved S8 Reserv...

Страница 103: ...ing systems device drivers and applications Many crashes freeze a system and the only available action for administrators is to restart the system Resetting the system erases any information which could support problem analysis but the NMI feature preserves that information by performing a memory dump before a system reset To force the system to invoke the NMI handler and generate a crash dump log...

Страница 104: ...wer connector 8 GPU 1 power connector 9 GPU 2 power connector 10 Left PCI riser module power connector 11 GPU 3 power connector 12 GPU 4 power connector 13 Left fan power connector 14 Management riser slot 15 Right fan power connector Drive bay numbering CAUTION To prevent improper cooling and thermal damage do not operate the chassis unless all bays are populated with a component or a blank 104 P...

Страница 105: ...uires an update 2 Activity ring Rotating green Drive activity Off No drive activity 3 Do not remove Solid white Do not remove the drive Removing the drive causes one or more of the logical drives to fail Off Removing the drive does not cause a logical drive to fail 4 Drive status Solid green The drive is a member of one or more logical drives Table Continued Hot plug drive LED definitions 105 ...

Страница 106: ...is only available in UEFI Boot Mode It cannot be enabled in Legacy BIOS Boot Mode If the B140i controller is disabled drives connected to the system board Mini SAS connectors operate in AHCI or Legacy mode Under this condition The drives cannot be a part of a hardware RAID or a logical drive The Locate Drive status and Do not remove LEDs of the affected drives are disabled Use BIOS Platform Config...

Страница 107: ...GPU 3 4 GPU 4 Server right GPU accelerator numbering Item Description 5 GPU 5 6 GPU 6 7 GPU 7 8 GPU 8 NOTE The arrow indicates the front of the server PCI riser module components Right 8 1 PCI riser module PCI riser module components 107 ...

Страница 108: ...Ie3 x16 16 8 4 1 for Processor 1 6 GPU sllot 7 PCIe3 x16 16 8 4 1 for Processor 1 7 GPU slot 8 PCIe3 x16 16 8 4 1 for Processor 1 8 Right 8 1 GPU riser board 9 GPU slot 5 PCIe3 x16 16 8 4 1 for Processor 1 10 GPU slot 6 PCIe3 x16 16 8 4 1 for Processor 1 11 Slot 11 PCIe3 x16 16 8 4 1 for Processor 1 Left 8 1 PCI riser module 108 Component identification ...

Страница 109: ... 8 1 sideband cable connector 5 Riser module power connector 6 GPU slot 4 PCIe3 x16 16 8 4 1 for Processor 1 7 GPU slot 3 PCIe3 x16 16 8 4 1 for Processor 1 8 Left 8 1 GPU riser board 9 GPU slot 2 PCIe3 x16 16 8 4 1 for Processor 1 10 GPU slot 1 PCIe3 x16 16 8 4 1 for Processor 1 Right 4 1 PCI riser module Component identification 109 ...

Страница 110: ... GPU slot 5 PCIe3 x16 16 8 4 1 for Processor 2 10 GPU slot 6 PCIe3 x16 16 8 4 1 for Processor 2 11 Slot 11 PCIe3 x16 16 8 4 1 for Processor 1 Left 4 1 PCI riser module Item Description 1 Storage backup power connector 2 Slot 9 PCIe3 x16 16 8 4 1 for Processor 1 3 Left 4 1 interposer board 4 4 1 riser signal connector 5 Riser module power connector 6 GPU slot 4 PCIe3 x16 16 8 4 1 for Processor 1 7 ...

Страница 111: ...9 GPU slot 2 PCIe3 x16 16 8 4 1 for Processor 1 10 GPU slot 1 PCIe3 x16 16 8 4 1 for Processor 1 Component identification 111 ...

Страница 112: ...wer cabling PCI riser module power cabling GPU power cabling The GPU power cables have retention springs For more information see Replacing the GPU accelerator power cables Left GPU power cabling for NVIDIA K40 and AMD S9150 GPUs 112 Cabling ...

Страница 113: ...to 8 pin short 4 GPU 4 power cable 8 pin and 6 pin to 8 pin short Right GPU power cabling for NVIDIA K40 and AMD S9150 GPUs Item Description 1 GPU 5 power cable 8 pin and 6 pin to 8 pin long 2 GPU 6 power cable 8 pin and 6 pin to 8 pin long 3 GPU 7 power cable 8 pin and 6 pin to 8 pin short 4 GPU 8 power cable 8 pin and 6 pin to 8 pin short Cabling 113 ...

Страница 114: ... long 2 GPU 2 power cable 8 pin to 8 pin long 3 GPU 3 power cable 8 pin to 8 pin short 4 GPU 4 power cable 8 pin to 8 pin short Right GPU power cabling for NVIDIA K80 M40 P40 P100 V100 GPUs Item Description 1 GPU 5 power cable 8 pin to 8 pin long 2 GPU 6 power cable 8 pin to 8 pin long Table Continued 114 Cabling ...

Страница 115: ... GPU 7 power cable 8 pin to 8 pin short 4 GPU 8 power cable 8 pin to 8 pin short Fan power cabling Item Description 1 Left fan power cable 2 Right fan power cable Storage cabling B140i SATA cabling Fan power cabling 115 ...

Страница 116: ...d to Mini_SAS_1 on the drive backplane Smart Array P542D Controller cabling Item Description Connection 1 Mini SAS cable Port 3 connector to Mini_SAS_0 connector on the drive backplane 2 Mini SAS cable Port 4 connector to Mini_SAS_1 connector on the drive backplane H240 Smart Host Bus Adapter cabling Slot 9 116 Smart Array P542D Controller cabling ...

Страница 117: ...ection 1 Mini SAS cable Port 1 to Mini_SAS_0 connector on the drive backplane 2 Mini SAS cable Port 2 to Mini_SAS_1 connector on the drive backplane Smart Array P440 Controller cabling Slot 9 Smart Array P440 Controller cabling 117 ...

Страница 118: ... Slot 10 118 Cabling ...

Страница 119: ...FBWC module installation when a Smart Array P Series controller is installed Depending on the controller option installed the actual storage controller connectors might look different from what is shown in this section Smart Array P440 Controller in slot 9 Smart Array P440 Controller in slot 10 Smart Storage Battery cabling 119 ...

Страница 120: ...PCI riser module signal cabling 4 1 riser signal cable 120 PCI riser module signal cabling ...

Страница 121: ...8 1 riser sideband cable 8 1 riser sideband cable 121 ...

Страница 122: ...hour The upper limit and rate of change might be limited by the type and number of options installed 2 If three or more NVIDIA Tesla K80 GPUs NVIDIA Tesla P4 GPUs or NVIDIA Tesla P40 GPUs are installed on one side of the server the inlet ambient temperature must be maintained at or below 30 C 86 F For more information see GPU accelerator population guidelines 3 If three or more NVIDIA Tesla P100 G...

Страница 123: ...efrigeration and Air Conditioning Engineers ASR Automatic Server Recovery CSA Canadian Standards Association CSR Customer Self Repair DDR double data rate DPC DIMMs per channel EAC EuroAsian Economic Commission FBWC flash backed write cache GPU graphics processing unit HP SUM HP Smart Update Manager HPE APM HPE Advanced Power Manager HPE SIM HPE Systems Insight Manager Acronyms and abbreviations 1...

Страница 124: ...orm factor LOM LAN on Motherboard LRDIMM load reduced dual in line memory module NIC network interface controller NMI nonmaskable interrupt NVRAM nonvolatile memory OA Onboard Administrator PCIe Peripheral Component Interconnect Express PDB power distribution board PDU power distribution unit POST Power On Self Test RBSU ROM Based Setup Utility RCM Rack control management 124 Acronyms and abbrevia...

Страница 125: ...SFF small form factor SIM Systems Insight Manager SPP Service Pack for ProLiant SUV serial USB video TMRA recommended ambient operating temperature TPM Trusted Platform Module UEFI Unified Extensible Firmware Interface UID unit identification USB universal serial bus VCA Version Control Agent VCRM Version Control Repository Manager VM Virtual Machine Acronyms and abbreviations 125 ...

Страница 126: ... errors suggestions or comments to Documentation Feedback When submitting your feedback include the document title part number edition and publication date located on the front cover of the document For online help content include the product name product version help edition and publication date located on the legal notices page 126 Documentation feedback ...

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