Software and configuration utilities 50
CAUTION:
Perform a backup before running the Erase Utility. The utility sets the system to its
original factory state, deletes the current hardware configuration information, including array
setup and disk partitioning, and erases all connected hard drives completely. Before using this
utility, see the instructions in the
HP Intelligent Provisioning User Guide
.
Use the Erase Utility to erase drives and Active Health System logs, and to reset UEFI System Utilities settings.
Run the Erase Utility if you must erase the system for the following reasons:
•
You want to install a new operating system on a server with an existing operating system.
•
You encounter an error when completing the steps of a factory-installed operating system installation.
To access the Erase Utility, click the Perform Maintenance icon from the Intelligent Provisioning home screen,
and then select
Erase
.
For more information about the Erase Utility, see the
HP Intelligent Provisioning User Guide
on the HP website
HP Insight Remote Support
HP strongly recommends that you register your device for remote support to enable enhanced delivery of
your HP Warranty, HP Care Pack Service, or HP contractual support agreement. HP Insight Remote Support
supplements your monitoring continuously to ensure maximum system availability by providing intelligent
event diagnosis, and automatic, secure submission of hardware event notifications to HP, which will initiate
a fast and accurate resolution, based on your product’s service level. Notifications can be sent to your
authorized HP Channel Partner for onsite service, if configured and available in your country.
For more information, see
HP Insight Remote Support and Insight Online Setup Guide for ProLiant Servers
and BladeSystem c-Class Enclosures
on the HP website
Warranty, HP Care Pack Service, or HP contractual support agreement.
HP Insight Remote Support central connect
When you use the embedded Remote Support functionality with HP ProLiant Gen8 and later server models
and HP BladeSystem c-Class enclosures, you can register a server or chassis to communicate to HP through
an HP Insight Remote Support centralized Hosting Device in your local environment. All configuration and
service event information is routed through the Hosting Device. This information can be viewed by using the
local HP Insight Remote Support user interface or the web-based view in HP Insight Online.
For more information, see
HP Insight Remote Support Release Notes
on the HP website
HP Insight Online
HP Insight Online is a capability of the HP Support Center portal. Combined with HP Insight Remote Support
central connect or HP Insight Online direct connect, it automatically aggregates device health, asset, and
support information with contract and warranty information, and then secures it in a single, personalized
dashboard that is viewable from anywhere at any time. The dashboard organizes your IT and service data
to help you understand and respond to that information more quickly. With specific authorization from you,
an authorized HP Channel Partner can also view your IT environment remotely using HP Insight Online.
For more information about using HP Insight Online, see the
HP Insight Online User’s Guide
on the HP
