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Troubleshooting

This appendix includes the following topics:

When the Server Does Not Start—You are provided with step-by-step
instructions on what to try and where to go for help with the most common
problems encountered during initial Power-On Self-Test (POST). A successful
startup requires the server to complete this test each time you power up, before
the server can load the operating system and start running software applications.

·

·

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Problems After Initial Startup—After the server has passed POST, you may
still encounter errors, such as an inability to load the operating system. You are
provided with instructions on what to try and where to go for help when you
encounter errors after the server completes POST.

Other Information Resources—This section provides a list of references for
troubleshooting beyond the scope of this guide.

D-2

HP ProLiant ML310 Server Setup and Installation Guide

HP CONFIDENTIAL

Writer: Ted Weiman File Name: k-appd.doc

Codename: Son of Beast Part Number: 274431-002 Last Saved On: 11/22/02 2:09 PM

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Содержание ProLiant ML310 Generation 5p

Страница 1: ... Server Setup and Installation Guide January 2003 Second Edition Part Number 274431 002 HP CONFIDENTIAL Writer Ted Weiman File Name a frnt doc Codename Son of Beast Part Number 274431 002 Last Saved On 11 22 02 1 55 PM ...

Страница 2: ... information in this document is provided as is without warranty of any kind and is subject to change without notice The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty HP ProLiant ML310 Server Setup and Installation Guide January 2003 Second Edition Part Number ...

Страница 3: ...are Features 1 3 Drive Bay Configuration 1 3 Front Panel Components 1 5 Rear Panel Connectors 1 6 Network Interface Controller Connector LEDs 1 7 System Board Components 1 8 Processor and Server Memory 1 12 Expansion Slots 1 12 Storage Controller 1 12 Network Controller 1 12 Video Controller 1 13 Ports Connectors 1 13 HP ProLiant ML310 Server Setup and Installation Guide iii HP CONFIDENTIAL Writer...

Страница 4: ...Bezel Blanks 3 5 Removing a Drive Tray 3 6 Storage Devices 3 7 Removing a Hard Drive From a Hard Drive Bay 3 8 Installing a Hard Drive Into a Hard Drive Bay 3 11 Installing a Hard Drive into a Removable Media Bay 3 14 Removing a Hard Drive or Other Device from a Removable Media Bay 3 16 Installing a Tape Drive or Other Removable Media Device 3 17 Installing the Two Bay Hot Plug SCSI Drive Cage Int...

Страница 5: ...e or Other ATAPI Device 4 15 Chapter 5 Server Configuration and Utilities ROM Based Setup Utility 5 2 Navigating RBSU 5 2 Using RBSU 5 3 Redundant ROM Support 5 7 Safety and Security Benefits 5 8 Access to Redundant ROM Settings 5 8 ROMPaq 5 9 SmartStart Software 5 9 SmartStart Diskette Builder 5 10 Insight Manager 5 10 Survey Utility 5 11 Diagnostics Utility 5 11 Automatic Server Recovery 5 12 Po...

Страница 6: ...ications Commission Notice A 1 Class A Equipment A 2 Class B Equipment A 2 Declaration of Conformity for Products Marked with the FCC Logo United States Only A 3 Modifications A 3 Cables A 3 Canadian Notice Avis Canadien A 4 Class A Equipment A 4 Class B Equipment A 4 European Union Notice A 4 Japanese Notice A 5 China Taiwan Notice A 5 Laser Devices A 6 Laser Safety Warnings A 6 Compliance with C...

Страница 7: ...mpers LEDs E 2 Server LEDs E 2 System Board LEDs E 4 Network Controller LEDs E 7 Switch Settings E 8 System Configuration Switch Settings E 8 System ID Switch Settings E 12 Jumper Settings E 13 SCSI Device Jumper Settings E 13 ATA Device Jumper Settings E 13 Appendix F Specifications Server Specifications F 2 Minimum Hardware Configuration F 3 Supported Operating Systems F 4 Drivers F 4 HP ProLian...

Страница 8: ...gure 3 9 Locating the hard drive screws 3 12 Figure 3 10 Installing a 3 5 inch hard drive 3 13 Figure 3 11 Installing a hard drive into a removable media bay drive tray 3 14 Figure 3 12 Installing a hard drive into a removable media bay 3 15 Figure 3 13 Removing a device from the removable media bay 3 16 Figure 3 14 Removing the rails from the drive tray 3 18 Figure 3 15 Installing a tape drive 3 ...

Страница 9: ...7 Figure 4 6 Connecting the SCSI cable to the Smart Array Controller 4 8 Figure 4 7 Cabling a two bay hot plug SCSI drive cage 4 9 Figure 4 8 ATA cable connectors 4 11 Figure 4 9 Internal ATA components 4 12 Figure 4 10 ATA cabling sequence 4 13 Figure 4 11 Cabling an ATAPI tape drive 4 15 Figure E 1 Power button and server LEDs E 3 Figure E 2 System Board LEDs E 4 Figure E 3 Network controller LE...

Страница 10: ...5 ProLiant ML310 Server Troubleshooting Resources D 12 Table E 1 Power Button and Server LEDs E 3 Table E 2 System Board LEDs E 5 Table E 3 Network Controller LEDs E 7 Table E 4 System Configuration Switch Settings E 9 Table E 5 System ID Switch Settings E 12 Table F 1 ProLiant ML310 Server Specifications F 2 Table F 2 Minimum Hardware Configuration F 3 x HP ProLiant ML310 Server Setup and Install...

Страница 11: ...formation Before installing this product read the Important Safety Information document included with the server Symbols on Equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions WARNING This symbol in conjunction with any of the following symbols indicates the presence of a potential hazard The potential for injury exists if warning...

Страница 12: ...cle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power WARNING To reduce the risk of injury from electric sho...

Страница 13: ...his guide They have the following meanings WARNING Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information IMPORTANT Text set off in this manner presents essential information to explain...

Страница 14: ...rt In North America call the HP Technical Support Phone Center at 1 800 652 6672 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored Outside North America call the nearest HP Technical Support Phone Center Telephone numbers for worldwide Technical Support Centers are listed on the HP website www hp com Be sure to have the fol...

Страница 15: ...arest authorized reseller In the United States call 1 800 345 1518 In Canada call 1 800 263 5868 Elsewhere see the HP website for locations and telephone numbers Reader s Comments HP welcomes your comments on this guide Please send your comments and suggestions by e mail to ServerDocumentation hp com HP ProLiant ML310 Server Setup and Installation Guide xv HP CONFIDENTIAL Writer Ted Weiman File Na...

Страница 16: ...e testing that only HP conducts on its servers and with features like Integrated ATA RAID and a Pre Failure Warranty on processors memory and hard drives the ProLiant ML310 is the server your business can depend on And thanks to tools like SmartStart software and the Insight Manager management tool the server is easy to set up and easy to maintain Enjoy your new ProLiant server HP ProLiant ML310 S...

Страница 17: ...dia bays three available IDE CD ROM drive 3 5 inch diskette drive Four 33 MHz 64 bit PCI slots Integrated single channel Wide Ultra3 SCSI controller or an integrated dual channel ATA 100 RAID controller NC7760 Gigabit Server network interface controller NIC Integrated ATI Rage XL video controller CE Mark compliant PFC 300W power supply Support for HP Compaq branded and most third party racks with ...

Страница 18: ...wise noted Drive Bay Configuration The ProLiant ML310 server supports up to seven internal drive bays Figure 1 2 and Table 1 1 show the drive bay configuration HP ProLiant ML310 Server Setup and Installation Guide 1 3 HP CONFIDENTIAL Writer Ted Weiman File Name b ch01 doc Codename Son of Beast Part Number 274431 002 Last Saved On 11 22 02 1 53 PM ...

Страница 19: ... 25 x 1 60 in 4 Available removable media bay Media bay 4 13 34 x 4 06 cm 5 25 x 1 60 in 5 Diskette drive Hard drive bay 1 8 9 x 2 54 cm 3 5 x 1 0 in 6 Hard drive bay Hard drive bay 2 8 9 x 2 54 cm 3 5 x 1 0 in 7 Hard drive bay Hard drive bay 3 8 9 x 2 54 cm 3 5 x 1 0 in Figure 1 2 Drive bay configuration 1 4 HP ProLiant ML310 Server Setup and Installation Guide HP CONFIDENTIAL Writer Ted Weiman F...

Страница 20: ...nt Item Component 1 Power button 6 Diskette drive eject button 2 Power LED 7 Diskette drive activity LED 3 Hard drive activity LED 8 CD ROM drive eject button 4 NIC link activity LED 9 CD ROM drive activity LED 5 Internal health LED HP ProLiant ML310 Server Setup and Installation Guide 1 5 HP CONFIDENTIAL Writer Ted Weiman File Name b ch01 doc Codename Son of Beast Part Number 274431 002 Last Save...

Страница 21: ...Connectors Item Connector Item Connector 1 Power cord 6 Video 2 Mouse 7 USB ports 2 3 Keyboard 8 RJ 45 Ethernet 4 Serial port connector B 9 Parallel port 5 Serial port connector A 1 6 HP ProLiant ML310 Server Setup and Installation Guide HP CONFIDENTIAL Writer Ted Weiman File Name b ch01 doc Codename Son of Beast Part Number 274431 002 Last Saved On 11 22 02 1 53 PM ...

Страница 22: ...troller NIC connector LEDs 1 2 Figure 1 5 NIC connector Table 1 4 NIC Connector LEDs Item LED 1 Network activity 2 Network link HP ProLiant ML310 Server Setup and Installation Guide 1 7 HP CONFIDENTIAL Writer Ted Weiman File Name b ch01 doc Codename Son of Beast Part Number 274431 002 Last Saved On 11 22 02 1 53 PM ...

Страница 23: ...f the SCSI system board 5 7 6 3 9 8 4 10 11 12 13 14 15 2 18 16 17 19 25 26 24 23 22 20 21 1 Figure 1 6 SCSI system board components 1 8 HP ProLiant ML310 Server Setup and Installation Guide HP CONFIDENTIAL Writer Ted Weiman File Name b ch01 doc Codename Son of Beast Part Number 274431 002 Last Saved On 11 22 02 1 53 PM ...

Страница 24: ...n switch 21 Parallel port connector 9 RIB 30 pin header 22 Serial port connector B 10 System ID switch 23 Serial port connector A 11 64 bit PCI expansion slot 4 24 Video connector 12 64 bit PCI expansion slot 3 25 RJ 45 Ethernet connector 13 64 bit PCI expansion slot 2 26 USB port connectors 2 Note For information on system board LEDs and system configuration switch settings refer to Appendix E LE...

Страница 25: ...em board 7 6 5 8 3 10 9 4 11 12 13 14 15 2 19 20 21 26 27 25 24 23 22 16 17 18 1 Figure 1 7 ATA system board components 1 10 HP ProLiant ML310 Server Setup and Installation Guide HP CONFIDENTIAL Writer Ted Weiman File Name b ch01 doc Codename Son of Beast Part Number 274431 002 Last Saved On 11 22 02 1 53 PM ...

Страница 26: ...uration switch 23 Serial port connector B 10 RIB 30 pin header 24 Serial port connector A 11 System ID switch 25 Video connector 12 64 bit PCI expansion slot 4 26 RJ 45 Ethernet connector 13 64 bit PCI expansion slot 3 27 USB port connectors 2 14 64 bit PCI expansion slot 2 Note For information on system board LEDs and system configuration switch settings refer to Appendix E LED Indicators Switche...

Страница 27: ...s Expansion Slots Four 33 MHz 64 bit PCI expansion slots Storage Controller Integrated single channel Wide Ultra3 SCSI controller on the PCI local bus SCSI model Integrated dual channel ATA 100 RAID controller ATA model with support for integrated ATA RAID 0 1 and 1 0 Optional controller boards available for expanding storage capacity or controller duplexing Network Controller NC7760 Gigabit Serve...

Страница 28: ... memory providing maximum resolution of 1600 x 1200 noninterlaced True Color 32 bit Ports Connectors Serial 2 Parallel Keyboard Mouse USB 2 NIC Video HP ProLiant ML310 Server Setup and Installation Guide 1 13 HP CONFIDENTIAL Writer Ted Weiman File Name b ch01 doc Codename Son of Beast Part Number 274431 002 Last Saved On 11 22 02 1 53 PM ...

Страница 29: ...ranty replacement follow the onscreen instructions or contact an authorized service provider in your area A yellow status indicator on the Insight Manager control panel signals that a component is in a pre failure condition and should be replaced Consult the Customer Support Center or refer to the Limited Warranty Statement included with the server for details Certain restrictions and exclusions a...

Страница 30: ...automatically resets a server that has not responded in a select amount of time or has reached a dangerous temperature if the thermal shutdown option is enabled in RBSU Survey Utility allows you to keep a historical record of server hardware and software changes in a single configuration history file Power On Self Test checks firmware and assemblies during server startup to ensure that the server ...

Страница 31: ...Liant ML310 server include Power on password Administrator password Network server mode Diskette write control QuickLock Redundant ROM support Most security features are established through RBSU Refer to Chapter 5 Server Configuration and Utilities or the HP ROM Based Setup Utility User Guide for detailed information on RBSU For additional information concerning server security features refer to t...

Страница 32: ...y unplugging the power cord from either the electrical outlet or the server Do not place anything on power cords or cables Arrange them so that no one can accidentally step on or trip over them Do not pull on a cord or cable When unplugging from the electrical outlet grasp the cord by the plug CAUTION Electrostatic discharge ESD can damage electronic components Be sure that you are properly ground...

Страница 33: ...arate electrical circuit for the server CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply UPS This device protects the hardware from damage caused by power surges and voltage spikes and keeps the server in operation during a power failure To purchase a UPS contact your local authorized reseller or refer to www hp com produ...

Страница 34: ...nstalled into a rack Figure 2 1 ProLiant ML310 server installed into a rack To purchase the rack enabling kit part number 249443 001 contact your local authorized reseller or visit www compaq com products servers proliantml310 index html A selection of racks for the server can be purchased through your authorized reseller or online at www hp com products serverstorage HP ProLiant ML310 Server Setu...

Страница 35: ...Do not block the ventilation openings When there is any vertical space in the rack not filled by a server or rack component the gaps between the components cause changes in airflow through the rack and across the servers Cover all gaps with blanking panels to maintain proper airflow CAUTION Always use blanking panels to fill empty vertical spaces in the rack This arrangement ensures proper airflow...

Страница 36: ...to the required 64 percent open area for ventilation Side The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm 2 75 in For additional information and instructions on installing the server into a rack refer to the rack enabling kit documentation Locating Materials Locate the following materials that were shipped with the server Keyboard Mouse ...

Страница 37: ...is chapter CAUTION Before powering up the server be sure that the power cord and all cables have been properly connected or server data could be lost Factory Installed Operating Systems If you ordered the server with a factory installed operating system everything required to install the operating system is already on the server Refer to the steps provided in the HP Factory Installed Operating Sys...

Страница 38: ...es Refer to Chapter 1 Server Features for the location of all rear panel connectors WARNING To reduce the risk of electric shock or fire do not plug telecommunications telephone connectors into the network interface controller NIC receptacle HP ProLiant ML310 Server Setup and Installation Guide 2 7 HP CONFIDENTIAL Writer Ted Weiman File Name c ch2 doc Codename Son of Beast Part Number 274431 002 L...

Страница 39: ...ure an array before OS installation If you change the RAID level you must re install the operating system Refer to Chapter 6 for more information on configuring arrays 5 To manage the server install Insight Manager found on the Management CD For Management CD initialization procedures refer to the ProLiant Essentials Foundation Pack shipped with the server IMPORTANT You must install and use Insigh...

Страница 40: ...ogram automatically creates a necessary partition on the hard drive This partition cannot be used for any other purpose and is not a traditional system partition When installing the operating system for the first time 1 Review all guidelines in the following sections Selecting a Site Installing the Rack Server Locating Materials 2 Install any hardware options Refer to Chapter 3 Hardware Options In...

Страница 41: ...he HP ROM Based Setup Utility User Guide 7 Insert the SmartStart CD into the CD ROM drive Refer to the Configuring the Server section in this guide for instructions For SmartStart CD initialization procedures refer to Chapter 5 Server Configuration and Utilities or the ProLiant Essentials Foundation Pack shipped with the server 8 Install the operating system software 9 To manage the server install...

Страница 42: ...rating system installation To use the SmartStart CD 1 Locate the SmartStart CD in the ProLiant Essentials Foundation Pack 2 Power up the server and then press the CD ROM drive eject button 3 Insert the SmartStart CD into the CD ROM drive with the labeled side up Handle the CD by its edges not by the flat surfaces of the disc Figure 2 3 Inserting a CD into the CD ROM drive 4 When the busy indicator...

Страница 43: ...ho are knowledgeable about the procedures precautions and hazards associated with equipment containing hazardous energy circuits CAUTION Electrostatic discharge ESD can damage electronic components Be sure that you are properly grounded earthed before beginning any installation procedure Refer to Appendix B Electrostatic Discharge for more information HP ProLiant ML310 Server Setup and Installatio...

Страница 44: ...own the server by pressing the power button on the front of the server if necessary 4 Remove the power cord WARNING To reduce the risk of injury from electric shock or damage to the equipment when installing hardware be sure that the power to the server is turned off Remove any AC power cords to completely disconnect power from the server The front panel power button may not completely remove powe...

Страница 45: ...pplying enough pressure to release the latch from the chassis 1 3 Swing the bezel upward and then slide it out and away from the chassis 2 You may need to exert a small amount of force to release the bezel from the chassis 2 1 Figure 3 1 Removing the front bezel To replace the front bezel reverse steps 2 and 3 NOTE When replacing the front bezel be sure that the top hinge points are properly place...

Страница 46: ...ION Do not operate the server while the access panel is removed This panel is an integral part of the cooling system and removing the panel while the server is running may adversely affect data integrity 1 Follow the steps in Removing the Front Bezel in this chapter 2 Remove the thumbscrew located on the left side of the front chassis 1 3 Slide the access panel forward pull from the top of the acc...

Страница 47: ...sconnected from the back of the server and the power cord is disconnected from the grounded earthed AC outlet before removing the front bezel NOTE It is not necessary to remove a bezel blank when installing a hard drive into a removable media bay 1 Follow the procedures in Removing the Front Bezel in this chapter 2 On the back of the front bezel pinch the tabs on each end of the bezel blank toward...

Страница 48: ...to first remove the drive tray To remove a drive tray from a removable media bay 1 Follow the steps in Removing the Access Panel in this chapter 2 Remove the screws on each side of the drive tray 1 3 Gently slide the drive tray out of the front of the chassis 2 2 1 1 Figure 3 4 Removing a drive tray To replace a drive tray reverse steps 2 and 3 3 6 HP ProLiant ML310 Server Setup and Installation G...

Страница 49: ...ted from the back of the server and the power cord is disconnected from the grounded earthed AC outlet before removing the front bezel or access panel IMPORTANT When you add or remove a component or change a security feature you must reconfigure the server to recognize these changes If the system configuration is incorrect the server will not work properly and you may receive error messages on the...

Страница 50: ...e power and data cables from the back of all devices in the hard drive compartment Figure 3 5 illustrates cable removal from SCSI hard drives Figure 3 5 Disconnecting the hard drive cables SCSI model 3 8 HP ProLiant ML310 Server Setup and Installation Guide HP CONFIDENTIAL Writer Ted Weiman File Name d ch3 doc Codename Son of Beast Part Number 274431 002 Last Saved On 11 22 02 1 58 PM ...

Страница 51: ...Remove the three shipping screws press the tabs on each side of the drive compartment and then pull the drive compartment from the chassis as shown in Figure 3 8 HP ProLiant ML310 Server Setup and Installation Guide 3 9 HP CONFIDENTIAL Writer Ted Weiman File Name d ch3 doc Codename Son of Beast Part Number 274431 002 Last Saved On 11 22 02 1 58 PM ...

Страница 52: ...into the chassis and then replace the three hard drive compartment shipping screws 6 Connect the power and data cables to the back of all devices 7 Replace the access panel and the front bezel 8 Restore power to the server 3 10 HP ProLiant ML310 Server Setup and Installation Guide HP CONFIDENTIAL Writer Ted Weiman File Name d ch3 doc Codename Son of Beast Part Number 274431 002 Last Saved On 11 22...

Страница 53: ...I ID on the drive You must manually set the SCSI ID on each device to a unique value in the range of 0 to 6 for each SCSI bus Refer to the documentation provided with the device for instructions on how to set the SCSI ID For ATA devices be sure that the jumper on the drive is set to Cable Select CS so that the drive device ID is determined by the cable Refer to Chapter 4 Cabling Guidelines for fur...

Страница 54: ...he SCSI bus performance of the server Any SCSI devices that are Wide Ultra or older are single ended 6 Locate the hard drive screws on the front of the chassis 1 1 Figure 3 9 Locating the hard drive screws 3 12 HP ProLiant ML310 Server Setup and Installation Guide HP CONFIDENTIAL Writer Ted Weiman File Name d ch3 doc Codename Son of Beast Part Number 274431 002 Last Saved On 11 22 02 1 58 PM ...

Страница 55: ... replace the three shipping screws 9 Connect the power and data cables to the back of all devices Refer to Chapter 4 Cabling Guidelines for cabling information specific to the server model 10 Replace the access panel and the front bezel 11 Restore power to the server HP ProLiant ML310 Server Setup and Installation Guide 3 13 HP CONFIDENTIAL Writer Ted Weiman File Name d ch3 doc Codename Son of Bea...

Страница 56: ...lue in the range of 0 to 6 for each SCSI bus Refer to the documentation provided with the device for instructions on how to set the SCSI ID For IDE ATAPI or ATA devices be sure that the jumper on the drive is set to Cable Select CS so that the drive device ID is determined by the cable Refer to Chapter 4 Cabling Guidelines for further information 3 Locate the hard drive screws Refer to Figure 3 9 ...

Страница 57: ...7 Connect the power and data cables to the back of all devices Refer to Chapter 4 Cabling Guidelines for cabling information specific to the server model 8 Replace the access panel and the front bezel 9 Restore power to the server HP ProLiant ML310 Server Setup and Installation Guide 3 15 HP CONFIDENTIAL Writer Ted Weiman File Name d ch3 doc Codename Son of Beast Part Number 274431 002 Last Saved ...

Страница 58: ... device out from the front of the chassis 2 2 1 1 Figure 3 13 Removing a device from the removable media bay 4 Install another device or a drive tray Replace the bezel blank or blanks if no device is installed Refer to Removing Bezel Blanks and Removing a Drive Tray in this chapter 5 Replace the access panel and the front bezel 6 Restore power to the server 3 16 HP ProLiant ML310 Server Setup and ...

Страница 59: ... tape drive 1 Follow the procedures in Preparing the Server in this chapter 2 Configure the device For SCSI devices set the SCSI ID on the drive You must manually set the SCSI ID on each device to a unique value in the range of 0 to 6 for each SCSI bus Refer to the documentation provided with the device for instructions on how to set the SCSI ID For IDE ATAPI or ATA devices be sure that the jumper...

Страница 60: ...en remove the rails from a removable media bay blank 2 1 1 2 Figure 3 14 Removing the rails from the drive tray Refer to Removing a Drive Tray in this chapter for more information 3 18 HP ProLiant ML310 Server Setup and Installation Guide HP CONFIDENTIAL Writer Ted Weiman File Name d ch3 doc Codename Son of Beast Part Number 274431 002 Last Saved On 11 22 02 1 58 PM ...

Страница 61: ...the data and power cables to the back of the drive as instructed in Chapter 4 Cabling Guidelines 6 Replace the access panel and the front bezel 7 Restore power to the server HP ProLiant ML310 Server Setup and Installation Guide 3 19 HP CONFIDENTIAL Writer Ted Weiman File Name d ch3 doc Codename Son of Beast Part Number 274431 002 Last Saved On 11 22 02 1 58 PM ...

Страница 62: ...efer to the HP Internal Two Bay Hot Plug SCSI Drive Cage Installation Instructions 3 2 2 1 1 Figure 3 16 Removing the bezel from the drive cage IMPORTANT Be sure that the unit identification numbers 0 and 1 appear on the right side of the drive cage front panel For identification purposes the number 2 appears on the back of the bezel shipped with the option kit 2 Reverse step 1 to install the beze...

Страница 63: ...lanks 1 b Remove the media bay blanks from the media bays 2 1 2 1 Figure 3 17 Removing media bay blanks c Press the release latches on the CD ROM drive 1 d Remove the CD ROM drive from the media bay 2 HP ProLiant ML310 Server Setup and Installation Guide 3 21 HP CONFIDENTIAL Writer Ted Weiman File Name d ch3 doc Codename Son of Beast Part Number 274431 002 Last Saved On 11 22 02 1 58 PM ...

Страница 64: ...the drive cage using the screws that ship with the two bay hot plug SCSI drive cage option kit rather than the screws removed from the rails Be sure to install the right hand rail on the left side of the drive cage and the left hand rail on the right side of the drive cage 3 22 HP ProLiant ML310 Server Setup and Installation Guide HP CONFIDENTIAL Writer Ted Weiman File Name d ch3 doc Codename Son ...

Страница 65: ... Refer to Cabling a Two Bay Hot Plug SCSI Drive Cage in Chapter 4 for more information IMPORTANT Always use the SCSI cable that ships with the drive cage option kit Other available SCSI cables may not support Ultra3 SCSI 7 Slide the drive cage into the removable media bay until it locks into place 2 8 Screw the ends of the rails into the chassis on both sides 3 9 Connect the other end of the SCSI ...

Страница 66: ...em Slot Type Slot Number 1 3 3 volt 33 MHz 64 bit PCI 1 2 3 3 volt 33 MHz 64 bit PCI 2 3 3 3 volt 33 MHz 64 bit PCI 3 4 3 3 volt 33 MHz 64 bit PCI 4 Figure 3 21 Expansion slots 3 24 HP ProLiant ML310 Server Setup and Installation Guide HP CONFIDENTIAL Writer Ted Weiman File Name d ch3 doc Codename Son of Beast Part Number 274431 002 Last Saved On 11 22 02 1 58 PM ...

Страница 67: ...ix B Electrostatic Discharge for more information 1 Follow the steps in Removing the Access Panel in this chapter 2 From inside the chassis push the expansion slot cover through the rear of the chassis Figure 3 22 Removing the expansion slot cover HP ProLiant ML310 Server Setup and Installation Guide 3 25 HP CONFIDENTIAL Writer Ted Weiman File Name d ch3 doc Codename Son of Beast Part Number 27443...

Страница 68: ...ssis 2 1 2 Figure 3 23 Releasing the expansion board retainer 4 Insert the expansion board into the slot and then secure it with a screw on the top of the board Figure 3 24 Installing an expansion board 3 26 HP ProLiant ML310 Server Setup and Installation Guide HP CONFIDENTIAL Writer Ted Weiman File Name d ch3 doc Codename Son of Beast Part Number 274431 002 Last Saved On 11 22 02 1 58 PM ...

Страница 69: ...electronic components Be sure that you are properly grounded earthed before beginning any installation procedure Refer to Appendix B Electrostatic Discharge for more information CAUTION When handling a DIMM be careful not to touch any of the contacts Doing so may damage the component When installing DIMMs you must follow these guidelines Memory modules must be industry standard ECC Registered PC21...

Страница 70: ...ches of the DIMM socket at the same time 1 This releases the DIMM and pushes it partially out of the socket 3 Lift the DIMM from the socket 2 1 1 2 Figure 3 25 Removing a DIMM 3 28 HP ProLiant ML310 Server Setup and Installation Guide HP CONFIDENTIAL Writer Ted Weiman File Name d ch3 doc Codename Son of Beast Part Number 274431 002 Last Saved On 11 22 02 1 58 PM ...

Страница 71: ...The server has four DIMM sockets located on the system board 1 2 3 4 Figure 3 26 Locating DIMM sockets Table 3 2 DIMM Sockets Item Description 1 DIMM socket 1 2 DIMM socket 2 3 DIMM socket 3 4 DIMM socket 4 HP ProLiant ML310 Server Setup and Installation Guide 3 29 HP CONFIDENTIAL Writer Ted Weiman File Name d ch3 doc Codename Son of Beast Part Number 274431 002 Last Saved On 11 22 02 1 58 PM ...

Страница 72: ...n be installed only one way or damage will result Be sure to match the key slot on the DIMM with the tab on the DIMM socket Push the DIMM down into the socket ensuring that it is fully inserted and properly seated 4 Return latches to the upright position 3 NOTE The latches may close automatically when the DIMM is properly inserted 1 1 2 3 Figure 3 27 Installing a DIMM 3 30 HP ProLiant ML310 Server...

Страница 73: ...m board 3 Locate the processor as shown in Figure 3 28 Figure 3 28 Locating the processor socket 4 Push down on the retainer clip levers and then pull up to remove the levers from the heatsink 5 Lift the heatsink from the processor HP ProLiant ML310 Server Setup and Installation Guide 3 31 HP CONFIDENTIAL Writer Ted Weiman File Name d ch3 doc Codename Son of Beast Part Number 274431 002 Last Saved...

Страница 74: ... the system board to unlock the processor unit 2 1 Figure 3 29 Removing the processor from the system board 7 Lower the processor socket lever 8 Replace the access panel and the front bezel 3 32 HP ProLiant ML310 Server Setup and Installation Guide HP CONFIDENTIAL Writer Ted Weiman File Name d ch3 doc Codename Son of Beast Part Number 274431 002 Last Saved On 11 22 02 1 58 PM ...

Страница 75: ...s chapter 4 Lay the server on the right side so the open side faces up 5 Locate the processor socket as shown in Figure 3 28 6 Raise the processor socket lever 7 Place the processor into the socket 1 and then lower the processor socket lever 2 The guide posts and directional key marks on the socket must be aligned with the corresponding slots and marks on the processor 1 2 Figure 3 30 Installing a...

Страница 76: ...ink 9 Hook the processor retainers onto the sides of the heatsink and latch them over the top Press down on the heatsink retainer clip levers to secure the heatsink Figure 3 32 Securing the heatsink retainer clips 3 34 HP ProLiant ML310 Server Setup and Installation Guide HP CONFIDENTIAL Writer Ted Weiman File Name d ch3 doc Codename Son of Beast Part Number 274431 002 Last Saved On 11 22 02 1 58 ...

Страница 77: ... fan connector on the system board Figure 3 33 Plugging in the system fan HP ProLiant ML310 Server Setup and Installation Guide 3 35 HP CONFIDENTIAL Writer Ted Weiman File Name d ch3 doc Codename Son of Beast Part Number 274431 002 Last Saved On 11 22 02 1 58 PM ...

Страница 78: ...res higher than 60 C 140 F CAUTION To prevent damage to equipment or loss of information be sure that the server is powered down all cables are disconnected from the back of the server and the power cord is disconnected from the grounded earthed AC outlet before removing the access panel CAUTION Electrostatic discharge ESD can damage electronic components Be sure that you are properly grounded ear...

Страница 79: ...the steps in Removing the Access Panel in this chapter 2 Locate the battery on the system board Refer to Figure 3 34 for the location of the battery NOTE If you have expansion boards installed it may be necessary to remove them to gain access to the battery Refer to Installing an Expansion Board in this chapter for details HP ProLiant ML310 Server Setup and Installation Guide 3 37 HP CONFIDENTIAL ...

Страница 80: ...ving the battery from the SCSI system board 1 2 Figure 3 35 Removing the battery from the ATA system board 4 Slide the replacement battery into the proper position with the positive side out 3 38 HP ProLiant ML310 Server Setup and Installation Guide HP CONFIDENTIAL Writer Ted Weiman File Name d ch3 doc Codename Son of Beast Part Number 274431 002 Last Saved On 11 22 02 1 58 PM ...

Страница 81: ...st Saved On 11 22 02 1 58 PM IMPORTANT Positive polarity should be positioned out 5 Replace the access panel and front bezel and connect the power cables to the server 6 Run RBSU to reconfigure the server by pressing the F9 key when prompted during server startup Refer to Chapter 5 Server Configuration and Utilities or the HP ROM Based Setup Utility User Guide for more information on RBSU ...

Страница 82: ...damage to the equipment be sure that the server is powered down all cables are disconnected from the back of the server and the power cord is disconnected from the grounded earthed AC outlet before installing devices CAUTION Electrostatic discharge ESD can damage electronic components Be sure that you are properly grounded earthed before beginning any installation procedure Refer to Appendix B Ele...

Страница 83: ... the following guidelines when adding SCSI devices to the server As a general rule a maximum of seven devices may be added per channel The server is equipped with one integrated Wide Ultra3 SCSI channel Be sure to remove all terminating jumpers from third party SCSI devices You must manually set the SCSI ID on each device to a unique value in the range of 0 through 6 for each SCSI bus Refer to the...

Страница 84: ... and comes with a terminator on the end One cable is included with SCSI models of the server Figure 4 1 SCSI cable with terminator HP ProLiant ML310 Server Setup and Installation Guide 4 3 HP CONFIDENTIAL Writer Ted Weiman File Name e ch4 doc Codename Son of Beast Part Number 274431 002 Last Saved On 11 22 02 2 02 PM ...

Страница 85: ...er 3 Hardware Options Installation or the documentation included with the device 2 1 3 Figure 4 2 Internal SCSI components Table 4 1 Internal SCSI Components Item Description 1 Removable media bay area 2 Hard drive bay area 3 Internal SCSI connector A 4 4 HP ProLiant ML310 Server Setup and Installation Guide HP CONFIDENTIAL Writer Ted Weiman File Name e ch4 doc Codename Son of Beast Part Number 27...

Страница 86: ...er should be installed between the 50 pin interface on the device and the 68 pin SCSI cable connected to the SCSI channel on the system board Figure 4 3 68 to 50 pin wide to narrow SCSI adapter HP ProLiant ML310 Server Setup and Installation Guide 4 5 HP CONFIDENTIAL Writer Ted Weiman File Name e ch4 doc Codename Son of Beast Part Number 274431 002 Last Saved On 11 22 02 2 02 PM ...

Страница 87: ...ing any non LVD single ended tape drives or SCSI devices to a separate SCSI cable to avoid a decrease in Ultra2 or Ultra 3 SCSI device performance A separate SCSI expansion board should be installed to accommodate single ended drives drives which are not Ultra2 Ultra 3 or greater 4 Secure the next available connector on the cable to the hard drive or SCSI device 5 Secure the next available power c...

Страница 88: ...rt Array Controller as instructed in the option kit documentation 2 If hard drives are not already installed follow the appropriate steps in Chapter 3 Hardware Options Installation to install the devices 3 Locate the cable connected to the SCSI channel on the system board 4 Remove the cable from the SCSI channel Figure 4 5 Removing the SCSI cable from the system board HP ProLiant ML310 Server Setu...

Страница 89: ...g SCSI Drive Cage Into a Removable Media Bay in Chapter 3 for instructions 2 Locate the point to point SCSI cable included in the drive cage option kit 3 Connect one end of the SCSI cable to the drive cage 4 Connect the other end of the SCSI cable to the controller intended for use with the new drive cage 4 8 HP ProLiant ML310 Server Setup and Installation Guide HP CONFIDENTIAL Writer Ted Weiman F...

Страница 90: ... Cabling a two bay hot plug SCSI drive cage HP ProLiant ML310 Server Setup and Installation Guide 4 9 HP CONFIDENTIAL Writer Ted Weiman File Name e ch4 doc Codename Son of Beast Part Number 274431 002 Last Saved On 11 22 02 2 02 PM ...

Страница 91: ...ant ML310 server A maximum of two devices may be added per channel The server is equipped with two integrated ATA 100 RAID channels Jumpers on ATA devices should be set to Cable Select CS enabling primary and secondary devices to be determined by the cable Refer to Figure 4 8 for ATA cable information Connect ATA hard drives only to the Integrated ATA 100 RAID controller channels Do not connect ot...

Страница 92: ...e 4 8 ATA cable connectors Table 4 2 ATA Cable Connectors Item Connector 1 Device 0 primary 2 Device 1 secondary NOTE Refer to Drive Connection Tips in Chapter 6 for more information on connecting ATA cables HP ProLiant ML310 Server Setup and Installation Guide 4 11 HP CONFIDENTIAL Writer Ted Weiman File Name e ch4 doc Codename Son of Beast Part Number 274431 002 Last Saved On 11 22 02 2 02 PM ...

Страница 93: ...s Installation or the documentation included with the device 2 1 4 3 Figure 4 9 Internal ATA components Table 4 3 Internal ATA Components Item Description 1 Removable media bay area 2 Hard drive bay area 3 ATA 100 primary controller 4 ATA 100 secondary controller 4 12 HP ProLiant ML310 Server Setup and Installation Guide HP CONFIDENTIAL Writer Ted Weiman File Name e ch4 doc Codename Son of Beast P...

Страница 94: ...S 3 Secure the next available cable connector to the hard drive or ATA device Figure 4 10 and Table 4 4 show the cabling configuration when four ATA hard drives are installed If fewer than four drives are installed then follow this cabling sequence IMPORTANT Do not connect devices other than hard drives to the connectors on the ATA 100 RAID controller 2 4 1 3 Figure 4 10 ATA cabling sequence HP Pr...

Страница 95: ...D primary controller Device 1 Hard drive bay 3 4 ATA 100 RAID secondary controller Device 1 Media bay 4 Note Refer to Chapter 1 Server Features for drive bay locations 4 Secure the next available power connector to the hard drive or ATA device 4 14 HP ProLiant ML310 Server Setup and Installation Guide HP CONFIDENTIAL Writer Ted Weiman File Name e ch4 doc Codename Son of Beast Part Number 274431 00...

Страница 96: ...edia bay next to the CD ROM drive by following steps 1 through 5 under Installing a Tape Drive or Other Removable Media Device in Chapter 3 2 Connect the existing ATA cable to the IDE ATAPI connector on the system board 1 Refer to System Board Components in Chapter 1 for the location of the IDE connector 3 Secure the cable connector labeled Device 1 to the tape drive 2 and the cable connector labe...

Страница 97: ...edundant ROM support ROMPaq SmartStart software SmartStart Diskette Builder Insight Manager Survey Utility Diagnostics utility Automatic Server Recovery ASR Power On Self Test POST System Firmware Update HP ProLiant ML310 Server Setup and Installation Guide 5 1 HP CONFIDENTIAL Writer Ted Weiman File Name f ch5 doc Codename Son of Beast Part Number 274431 002 Last Saved On 11 22 02 2 03 PM ...

Страница 98: ... to the HP ROM Based Setup Utility User Guide found in the ProLiant Essentials Foundation Pack Navigating RBSU To make selections within RBSU use the following keys You can access RBSU by pressing the F9 key when prompted during startup The arrow keys navigate through the menu system Selections are made by pressing the Enter key Selections are cancelled by pressing the Escape key Selections and ch...

Страница 99: ...rating system The configuration options include the operating system the external ports and the ability to control the diskette drive The following is a list of selections found on this menu with an explanation of each option OS Selection selects the primary operating system for the server Default server settings are automatically set based on the operating system selected Serial Number allows you...

Страница 100: ...vice Embedded LPT Port allows you to enable the embedded LPT Port at the specified resource settings or to disable the option NumLock Power On State enables or disables the power up state of the NumLock key PCI Devices The PCI Devices option displays and modifies the configuration of the PCI devices installed in the server Information for each slot is displayed and the IRQs can be changed Multiple...

Страница 101: ... password to control access to the administrative features of the server When this password is set the administrative features of the server cannot be accessed without the correct password being entered Set Power On Password sets a password to control access to the server during power up When this password is set the server cannot be powered up without the correct password being entered Network Se...

Страница 102: ... Other Text Set Administrator Information Text defines reference information for the server administrator such as Admin Name Text Admin Phone Number Text Admin Pager Number Text and Other Text Set Service Contact Text defines reference information for the service contact of the server such as Service Name Text Service Phone Number Text Service Pager Number Text and Other Text Serial Number allows ...

Страница 103: ...p ROM Set CPU Corrected is used to indicate that a previously failed processor has been corrected Wake on LAN allows you to enable or disable Wake Support PME NMI Debug Button allows you to disable or enable the NMI debug button on the system board Custom POST Message allows you to input a message that can be viewed during POST Utility Language The Utility Language option is used to set the langua...

Страница 104: ...n in the Advanced Options menu of RBSU 3 Select one of the ROM banks as the system ROM 4 Press the Enter key 5 Press the Esc key to exit the current menu or press the F10 key to exit RBSU 6 Restart the server When the server boots it identifies whether the current ROM bank is corrupt If a corrupt ROM is detected the server boots from the backup ROM and alerts you through POST that the ROM bank is ...

Страница 105: ...ed to load the server software thereby achieving a well integrated server and ensuring maximum dependability and supportability The SmartStart CD contains diagnostic utilities and ROMPaq tools To install the SmartStart software 1 Press the F9 key to run RBSU and configure the primary operating system 2 Locate the SmartStart CD in the ProLiant Essentials Foundation Pack 3 After you power up the ser...

Страница 106: ...t CD into the workstation drive The CD automatically runs the Diskette Builder utility however if the server does not support the auto run feature use Windows Explorer to run CD ROM drive DSKBLDR DSKBLDR EXE Insight Manager Insight Manager is the HP application for easily managing network devices Insight Manager delivers intelligent monitoring and alerting as well as visual control of devices and ...

Страница 107: ... can modify the data gathering interval by modifying the command line parameters For more information on Survey Utility including installation and application procedures refer to the Survey Utility Online Help User Guide accessed through www compaq com support files server us Perform a search for Survey Utility and then follow the appropriate link Diagnostics Utility The Diagnostics utility tests ...

Страница 108: ...r console notifies you in the event of an ASR restart You can disable ASR from the Insight Manager console IMPORTANT System Management driver must be installed for ASR to function Power On Self Test POST is a series of diagnostic tests that checks firmware and assemblies to ensure that the server is functioning properly This utility runs automatically every time the server is powered up Refer to A...

Страница 109: ...ves that can be accessed simultaneously improving I O input output performance The RAID array is recognized by the host computer as a single storage unit or as multiple logical units Data loss because of a drive failure can be prevented for RAID 1 and RAID 1 0 by reconstructing missing data from the remaining data drives HP ProLiant ML310 Server Setup and Installation Guide 6 1 HP CONFIDENTIAL Wri...

Страница 110: ...e required data storage capacity You must have a minimum of two hard drives to support RAID 1 RAID 1 0 RAID 1 0 also known as RAID 10 is a RAID level that provides both striping and mirroring capabilities RAID 1 0 mirrors data from one drive to another and then stripes the data across a second set of drives You must have four hard drives to support RAID 1 0 on the server RAID 5 RAID 5 is not suppo...

Страница 111: ...s Integrated ATA RAID Configuration Utility The Integrated ATA RAID Configuration Utility is a standard feature of ATA models of the server This section details the features of the utility including how to access and change utility options Configuration Utility Features The features of the Integrated ATA RAID Configuration Utility include the following Optimized drive access RAID support before op...

Страница 112: ...nfigured Use this window to create delete or edit the existing configurations Press the up arrow and down arrow keys to navigate the properties and then press the Enter key to edit your selection You can create additional arrays in this window Refer to Chapter 2 of the HP ProLiant ML310 Server Maintenance and Service Guide for more information NOTE To add additional arrays follow the onscreen step...

Страница 113: ...res a striped array based on the available physical drives installed Auto Configure RAID 1 F2 automatically creates and configures a mirrored array based on the available physical drives installed You must have a minimum of two free hard drives in the array Auto Configure RAID 1 0 F3 automatically creates and configures a RAID 1 0 array based on the available physical drives installed You must hav...

Страница 114: ...rs to the drive number listed in the Physical Drives Information box not the number of drives in the array Use the arrow keys and then press the spacebar to select or deselect the drive or drives Press the Enter key when done There is no default for this setting Stripe Size changes the stripe size This field applies only to RAID 0 and RAID 1 0 arrays The default stripe size is 64 KB IMPORTANT RAID...

Страница 115: ...ed in the top right corner of the Physical Drive Information window The options are as follows WC OFF enables or disables write cache CAUTION Enabling write cache may cause data loss or corruption during an unexpected loss of power DMA ON enables or disables DMA direct memory access transfers in which data is transferred directly from the memory to the hard drive without microprocessor interventio...

Страница 116: ...icrosoft OS Using the Management Utility Once installed and running no user intervention is required for the use of the Integrated ATA RAID Management Utility The utility runs automatically at boot time If you must shut down the utility for any reason such as updating to a newer version follow OS specific instructions in this section Microsoft Operating Systems Right click on the Spy tray icon a s...

Страница 117: ...g state If this inconsistency occurs the array must be rebuilt If you add drives to a configuration the Integrated ATA RAID Management Utility tray icon which is seen only under Microsoft operating systems may indicate yellow or red depending on the array condition The color change indicates one of the following situations Errors are present on the array Error data from an earlier application of t...

Страница 118: ...the same channel Always use 80 conductor Ultra ATA cables Be sure that proper jumper settings are used Refer to Appendix E LED Indicators Switches and Jumpers for information Do not connect any ATAPI devices such as CD ZIP or LS120 to the ATA controller Configuration and Setup Tips 1 If you need to change array configuration back up the data first When an array configuration changes previous data ...

Страница 119: ...nd Regulations established Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules place computers and related peripheral devices into two classes A and B depending upon their intended installation Class A devi...

Страница 120: ...ct the interference at personal expense Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed a...

Страница 121: ...ns regarding this FCC declaration contact Hewlett Packard Company P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 or call 281 514 3333 To identify this product refer to the part series or model number found on the product Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett Packard Company m...

Страница 122: ...E marking comply with the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC issued by the Commission of the European Community and if this product has telecommunication functionality the R TTE Directive 1999 5 EC Compliance with these directives implies conformity to the following European Norms in parentheses are the equivalent international standards and regulations EN 55022 CISPR...

Страница 123: ...ces Japanese Notice China Taiwan Notice HP ProLiant ML310 Server Setup and Installation Guide A 5 HP CONFIDENTIAL Writer Ted Weiman File Name h appa doc Codename Son of Beast Part Number 274431 002 Last Saved On 11 22 02 2 06 PM ...

Страница 124: ...not operate controls make adjustments or perform procedures to the laser device other than those specified herein Allow only authorized service technicians to repair the laser device Compliance with CDRH Regulations The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser...

Страница 125: ...ice installed in the product Laser Information Laser Type Semiconductor GaAIAs Wave Length 780 nm 35 nm Divergence Angle 53 5 degrees 0 5 degrees Output Power Less than 0 2 mW or 10 869 W m 2 sr 1 Polarization Circular 0 25 Numerical Aperture 0 45 inches 0 04 inches HP ProLiant ML310 Server Setup and Installation Guide A 7 HP CONFIDENTIAL Writer Ted Weiman File Name h appa doc Codename Son of Beas...

Страница 126: ...t expose to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare parts designated for this product Batteries battery packs and accumulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal please use public collection system or retur...

Страница 127: ...minimum of 1 00 mm or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 feet If you have questions about the type of power cord to use contact your authorized service provider IMPORTANT Route power cords so that they will not be walked on or pinched by items placed upon or against them Pay particular attention to the plug electrical outlet and the point where the cords exi...

Страница 128: ... observe the following precautions Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive compo...

Страница 129: ...t straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper grounding wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a foldi...

Страница 130: ...e Servers Troubleshooting Guide also included in the ProLiant Essentials Foundation Pack HP ProLiant ML310 Server Setup and Installation Guide C 1 HP CONFIDENTIAL Writer Ted Weiman File Name j appc doc Codename Son of Beast Part Number 274431 002 Last Saved On 11 22 02 2 08 PM ...

Страница 131: ...tors Switches and Jumpers For information about general troubleshooting techniques diagnostic tools preventative maintenance and a complete list of error messages refer to the Servers Troubleshooting Guide also included in the ProLiant Essentials Foundation Pack HP ProLiant ML310 Server Setup and Installation Guide D 1 HP CONFIDENTIAL Writer Ted Weiman File Name k appd doc Codename Son of Beast Pa...

Страница 132: ...g software applications Problems After Initial Startup After the server has passed POST you may still encounter errors such as an inability to load the operating system You are provided with instructions on what to try and where to go for help when you encounter errors after the server completes POST Other Information Resources This section provides a list of references for troubleshooting beyond ...

Страница 133: ...at the server and monitor are plugged into a working outlet 2 Be sure that the power source is working properly Check the status using the Power On Standby LED Refer to Server LEDs in Appendix E for the location and status of the Power On Standby LED Be sure that the Power On Standby switch was pressed firmly Refer to the Servers Troubleshooting Guide for details on what else to check 3 If the ser...

Страница 134: ...lowing sequence Video initialization The initialization screen is displayed Processor initialization Memory test Memory initialization Diskette drive SCSI devices if applicable ATA devices if applicable Option ROM d The operating system loads to complete the boot process If the problem persists continue with the section Diagnosis Steps in this appendix D 4 HP ProLiant ML310 Server Setup and Instal...

Страница 135: ...D 2 and then continue to Question 2 if the problem is not solved If yes continue to Question 3 Question 2 Are any system board LEDs showing a failure or error condition Refer to Appendix E LED Indicators Switches and Jumpers for the location and status information of all system board LEDs If no go to Question 3 If yes then 1 Reseat the applicable component and then restart the server 2 If reseatin...

Страница 136: ...ST progress and error messages Refer to the Servers Troubleshooting Guide for a complete description of each POST error message Note If the server attempts to load the operating system go to Problems After Initial Startup in this appendix D 6 HP ProLiant ML310 Server Setup and Installation Guide HP CONFIDENTIAL Writer Ted Weiman File Name k appd doc Codename Son of Beast Part Number 274431 002 Las...

Страница 137: ...ide for further options 4 Reconnect the power button cable to the system board Refer to Chapter 1 Server Features for the location of the power button connector 5 Power down the server Reseat all expansion boards DIMMs processors and PPMs checking that all cables are securely connected Refer to Chapter 3 Hardware Options Installation for complete instructions Refer to the Servers Troubleshooting G...

Страница 138: ...d to the correct video board 2 Be sure that the monitor is functional by connecting it to a known working server 3 Be sure that the switch settings on the system board are correctly set 4 Power down the server Reseat all expansion boards and DIMMs and then check all cable connections Refer to Chapter 3 Hardware Options Installation for bezel and side panel removal 5 Restart the server 6 Listen for...

Страница 139: ...due to an Automatic Server Recovery ASR power up caused by another problem Check Insight Manager for notification of this event Refer to the Servers Troubleshooting Guide for more information Refer to the Servers Troubleshooting Guide for the following Information you must collect when diagnosing software problems and to provide when contacting support Instructions on how to upgrade the operating ...

Страница 140: ...d or is not properly connected 1 Power down the server 2 Be sure that the CD ROM diskette drive assembly is installed 3 Remove and reseat the CD ROM diskette drive assembly 4 Check the cable between the backplane and the CD ROM diskette drive assembly to ensure proper connection Refer to the HP ProLiant ML310 Server Maintenance and Service Guide for connection information If the cable is not the p...

Страница 141: ... The primary hard drive controller installation is incorrect Run RBSU by pressing the F9 key and correct this problem The hard drive controller order is incorrect Run RBSU by pressing the F9 key and correct this problem A problem was encountered problem after new hardware was added to the server Refer to the documentation provided with the hardware Remove the new hardware A problem was encountered...

Страница 142: ...ardware and software troubleshooting information for all ProLiant servers a complete list of error messages along with an explanation of probable cause and a list of appropriate measures This guide ships with the server HP ProLiant ML310 Server Maintenance and Service Guide This resource provides a complete list of all replacement parts available along with step by step instructions on installatio...

Страница 143: ...ettings may need to be changed from time to time and can cause problems if they are not correctly set Some switches should not be changed for any reason This appendix provides you with a description of what each setting means and an illustration of where the switches are found inside the server Jumpers When devices are added to the server the jumpers on the device may need to be changed This appen...

Страница 144: ...k controller LEDs on the back of the server Server LEDs The server LEDs and the power button are located on the front of the server The server LEDs show the following Power On Standby status Hard drive activity Health status NIC link activity status The power button allows you to Power up the server provide AC power Place the server in standby mode Power down the server E 2 HP ProLiant ML310 Serve...

Страница 145: ...n Server on AC power OK Do not remove power from server Amber AC power OK Server ready to be turned on It is safe to disconnect AC power from server Off Server off no AC power 3 Hard drive LED On or flashing A hard drive is being accessed Off No hard drive is currently being accessed continued HP ProLiant ML310 Server Setup and Installation Guide E 3 HP CONFIDENTIAL Writer Ted Weiman File Name l a...

Страница 146: ...ed Amber System health degraded pre failure warning Red System health critical attention needed System Board LEDs The LEDs identified in Figure E 2 and Table E 2 are located on the system board of the server and indicate error conditions such as processor PPM or memory module failures 2 1 11 12 13 10 3 4 5 6 7 8 9 Figure E 2 System Board LEDs E 4 HP ProLiant ML310 Server Setup and Installation Gui...

Страница 147: ...s functioning Amber CPU 1 failed or is missing 5 Processor thermal failure Off Processor temperature is normal Amber Thermal trip for processor 1 detected Refer to POST error messages for appropriate instructions 6 DIMM 4 pre failure failure Off DIMM 4 is functioning Amber DIMM 4 failed 7 DIMM 3 pre failure failure Off DIMM 3 is functioning Amber DIMM 3 failed 8 DIMM 2 pre failure failure Off DIMM...

Страница 148: ... functioning Amber Fan is not installed or has failed 12 System fan failure Off Fan is functioning Amber Fan is not installed or has failed 13 Integrated processor power module PPM failure Off PPM is functioning Amber PPM failed E 6 HP ProLiant ML310 Server Setup and Installation Guide HP CONFIDENTIAL Writer Ted Weiman File Name l appe doc Codename Son of Beast Part Number 274431 002 Last Saved On...

Страница 149: ... more information on troubleshooting network controller problems 1 2 Figure E 3 Network controller LEDs Table E 3 Network Controller LEDs Item Description Status Means 1 Network activity LED Off No network activity Flashing Network activity 2 Network link LED Off No network link On Linked to network HP ProLiant ML310 Server Setup and Installation Guide E 7 HP CONFIDENTIAL Writer Ted Weiman File Na...

Страница 150: ...witchbank is located on the system board Some switches are reserved for use by authorized service providers and must not be changed unless instructed otherwise 1 2 3 4 5 6 7 8 on Figure E 4 System configuration switch default settings E 8 HP ProLiant ML310 Server Setup and Installation Guide HP CONFIDENTIAL Writer Ted Weiman File Name l appe doc Codename Son of Beast Part Number 274431 002 Last Sa...

Страница 151: ... Off Observe RBSU diskette boot selection On Override RBSU diskette boot selection and allow boot to diskette 5 Off Password override Off Normal On Override password prompts 6 Off Clear CMOS and NVRAM Off Normal On When the server is powered up all system configuration information is erased 7 Off Reserved N A 8 Off Reserved N A Note Switch positions 1 7 and 8 are reserved for authorized service pr...

Страница 152: ... Set the system configuration switch position 6 to the On position 3 Power up the server All configuration settings are now erased and all server operations halt 4 Power down the server when prompted during POST 5 Reset the position 6 switch to the default Off position 6 Power up the server 7 Reset all system configuration settings by pressing the F9 key or the F8 key if you are using an ATA model...

Страница 153: ...server 2 Set the system configuration switch positions 1 5 and 6 to the On position 3 Power up the server The ROM will beep and halt when the ROM images have been swapped 4 Power down the server and reset all system configuration switch positions to the default Off position 5 Power up the server If both the current and previous versions of the ROM are corrupted refer to Automatic Server Recovery i...

Страница 154: ...ge the indicated default settings 1 2 3 4 on Figure E 5 System ID Switch Table E 5 System ID Switch Settings Position Default Function 1 Off Reserved 2 Off Reserved 3 Off Reserved 4 Off Reserved E 12 HP ProLiant ML310 Server Setup and Installation Guide HP CONFIDENTIAL Writer Ted Weiman File Name l appe doc Codename Son of Beast Part Number 274431 002 Last Saved On 11 22 02 2 10 PM ...

Страница 155: ...ther SCSI device is connected to the controller check its SCSI ID before beginning the installation procedure for the additional device The SCSI ID is set by jumpers located on each device For more information refer to the SCSI device option documentation ATA Device Jumper Settings When installing any ATA devices be sure that the jumper on the device is set to Cable Select CS This setting allows t...

Страница 156: ...Server specifications Dimensions Power requirements Temperature requirements Minimum hardware configuration Supported operating systems Drivers HP ProLiant ML310 Server Setup and Installation Guide F 1 HP CONFIDENTIAL Writer Ted Weiman File Name m appf doc Codename Son of Beast Part Number 274431 002 Last Saved On 11 22 02 2 11 PM ...

Страница 157: ... Output specifications per power supply Rated steady state power 300 W Maximum peak power 400 W Temperature range see Note Operating 50 F to 95 F 10 C to 35 C Shipping 40 F to 158 F 40 C to 70 C Maximum wet bulb temperature 82 4 F 28 C Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Note All temperature ratings shown are for sea level There is an altitude d...

Страница 158: ...ssor must be installed in processor socket 1 Fans A system fan and CPU heatsink fan should be installed and connected to the system board Memory At least one slot must be populated with a 128 MB 200 266 MHz ECC Registered PC2100 DDR SDRAM DIMM Note The maximum memory configuration is 4 x 1 GB memory modules Also refer to the HP ProLiant ML310 Server Maintenance and Service Guide at www compaq com ...

Страница 159: ... server has a factory installed operating system configure the server using the instructions in the HP Factory Installed Operating System Software Installation Guide or data will be lost Drivers The server features new hardware that does not have driver support on all operating system installation media It is recommended that you use SmartStart and its Assisted Path feature to install the operatin...

Страница 160: ...IC advanced programmable interrupt controller 5 6 recycling or disposal A 8 removing 3 38 array See Integrated ATA RAID Configuration Utility replacing 3 36 3 37 A 8 warnings 3 36 Array Configuration Utility See ACU beeps D 8 See also POST ASR Automatic Server Recovery bezel blanks disabling 5 12 removing 3 5 overview 5 12 replacing 3 5 power cycling D 3 D 9 BIOS See ROM settings 5 5 blanking pane...

Страница 161: ... ROM drive battery replacement 3 37 bay dimensions 1 4 setting 5 5 bay locating 1 4 declaration of conformity A 3 eject button 1 5 devices See also ATA devices CD ROM drive diskette drive hard drives removable media devices SCSI devices troubleshooting D 10 CDs Management 2 8 2 10 5 10 configuring 3 11 3 14 3 17 SmartStart 2 9 5 9 connection tips 6 9 Class 1 laser product A 6 drive bays 1 3 Class ...

Страница 162: ...xclamation point symbol xi drive cage See also drive compartment expansion board retainer 3 26 two bay hot plug 3 20 expansion boards drive compartment removing 3 11 installing 3 25 drive tray removing 3 27 hard drive mounting in 3 14 expansion slots 1 12 removing and replacing 3 6 locating 3 24 drive tray rails removing and replacing 3 18 removing cover 3 25 drivers F additional information D 9 F...

Страница 163: ...ment xi installing 3 11 3 14 LED E 3 hazardous energy circuit RAID configurations 6 1 warning D 3 removing 3 8 hazardous energy circuits symbol xii Smart Array Controller installing 4 7 hazardous energy warning 3 1 warranty 1 14 help hardware features additional sources xiv connectors 1 13 authorized resellers telephone numbers xv drive bay positions 1 3 driver support F 4 HP website xv expansion ...

Страница 164: ...ck 5 6 hardware options 3 1 Insight Manager 2 8 2 10 L memory modules 3 29 operating systems 2 6 labels processors 3 33 laser A 7 removable media devices 3 14 3 17 labels on equipment xi server 2 1 laser SmartStart 2 10 2 11 5 9 Class 1 product A 6 tape drive 3 17 compliance A 6 Integrated ATA RAID Configuration Utility See also RAID device regulatory compliance notice A 6 accessing 6 4 informatio...

Страница 165: ...er on 5 5 system board connector 1 11 setting 5 5 mouse FCC compliance statement A 9 PCI devices 5 4 MPS table mode settings 5 6 PCI slots See expansion slots PME See wake support N port settings 5 4 ports See connectors network activity LED location 1 7 POST Power On Self Test network interface controller See NIC accessing 5 12 network LEDs E 7 audible error messages D 8 network link LED location...

Страница 166: ... powering up server 2 8 defined 6 1 power on password disk mirroring 6 2 network server mode 5 5 disk striping 6 2 QuickLock 5 6 drive connection tips 6 9 setting 5 5 drive failure 6 3 Power On Self Test See POST SCSI devices 4 7 power up sequence POST D 4 Smart Array Controller 4 7 preconfigured operating system See factory installed operating system spare 6 3 troubleshooting 6 9 Pre Failure Warr...

Страница 167: ...ory compliance notices S Japanese A 5 safety information xi Taiwanese A 5 screwdriver symbol xii regulatory compliance identification number A 1 SCSI adapter 4 5 SCSI cable See also cabling remote boot PXE 5 4 overview 4 3 remote server features 5 10 removing 4 7 removable media bays See also removable media devices SCSI controller cabling 4 6 dimensions 1 4 features 1 12 hard drives installing 3 ...

Страница 168: ...ement tools 1 15 stripe size 6 6 materials needed 2 5 striping RAID configurations 6 2 operating systems supported F 4 supported operating systems D 9 powering down 3 2 3 3 Survey Utility 5 11 registration 2 11 switches See system configuration switch system ID switch security features 1 16 site selection 2 2 symbols specifications F 1 on equipment xi troubleshooting D 3 symbols in text xiii utili...

Страница 169: ... 5 7 tools See also utilities ROMPaq 5 9 hardware installation 2 5 security 1 16 overview 1 15 5 1 server features 1 15 troubleshooting SmartStart 5 9 additional information D 12 CD ROM drive D 10 V diagnosis procedure D 5 vanadium pentoxide battery warning A 8 diskette drive D 10 ventilation See also fan LEDs E 2 rack server requirements 2 4 minimum hardware configuration F 3 tower server require...

Страница 170: ... add F 4 warranty Survey Utility 5 11 overview 1 14 warranty 1 14 D 12 restrictions 2 8 2 10 5 11 weight website 1 14 D 12 specifications F 2 websites symbol xii cabling matrix 4 1 warning xii CarePaq D 12 Wide Ultra3 SCSI controller See SCSI controller drivers F 4 HP xv wrist strap using B 2 Linux information F 4 write cache caution 6 7 HP ProLiant ML310 Server Setup and Installation Guide Index ...

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