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Troubleshooting 54

Troubleshooting

Troubleshooting resources for previous HP ProLiant

server models

The

HP ProLiant Servers Troubleshooting Guide

provides procedures for resolving common problems and

comprehensive courses of action for fault isolation and identification, error message interpretation, issue

resolution, and software maintenance on HP ProLiant servers and server blade models prior to Gen8. This

guide includes problem-specific flowcharts to help you navigate complex troubleshooting processes. To view
the guide, select a language:

•

English •

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Содержание ProLiant ML10

Страница 1: ...ced service technician It is helpful if you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations Part Number 730600 002 December 2013 Edition 2 ...

Страница 2: ... express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows are U S registered trademarks of Microsoft Corporation Intel Pentium and Xeon are trademarks of Intel Corporation in the U S and other countries ...

Страница 3: ... and drive carrier 27 Front I O module 29 Ambient temperature sensor cable 30 System fan 32 Integrated power supply 33 Expansion slot cover 35 Expansion board 37 DIMM 38 Heatsink 39 Processor 41 System board 44 System battery 52 Troubleshooting 54 Troubleshooting resources for previous HP ProLiant server models 54 Diagnostic tools 55 HP Insight Remote Support software 55 HP ROM Based Setup Utility...

Страница 4: ...Cabling 63 Drive cabling 63 Front I O assembly cabling 64 Optical drive cabling 64 Ambient temperature sensor cabling 65 Fan cabling 65 Power supply cabling 66 Specifications 67 Environmental specifications 67 Server specifications 67 Power supply specifications 67 Acronyms and abbreviations 69 Documentation feedback 71 Index 72 ...

Страница 5: ...n will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the pro...

Страница 6: ...ine la société de courses ou le transporteur à utiliser Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agrée local Pour plus d informations sur ce programme en Amérique du Nord consultez le site Web HP http www hp com go selfrepair Service de garantie pièces seules Votre garantie limitée HP peut inclure un service de garantie pièces seules Dans ce cas les pièces de ...

Страница 7: ... Self Repair um Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwingend Teile für die das Customer Self Repair Verfa...

Страница 8: ...tegorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio Opcional componentes para los que la reparación por parte del usuario es opcional Estos componentes también están diseñados para que puedan ser r...

Страница 9: ...orieën CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te v...

Страница 10: ...ependendo do tipo de serviço de garantia destinado ao produto OBSERVAÇÃO Algumas peças da HP não são projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um técnico autorizado substitua a peça Essas peças estão identificadas com a marca No Não no catálogo de peças ilustrado Conforme a disponibilidade e o local geográfico as peças CSR serão enviadas no p...

Страница 11: ...Customer self repair 11 No caso desse serviço a substituição de peças CSR é obrigatória Se desejar que a HP substitua essas peças serão cobradas as despesas de transporte e mão de obra do serviço ...

Страница 12: ...Customer self repair 12 ...

Страница 13: ...Customer self repair 13 ...

Страница 14: ...Customer self repair 14 ...

Страница 15: ...epair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog 1 Mandatory Obligatoire Pièces pour lesquelles la réparation par le client est obligatoire Si vous demandez à HP de remplacer ces pièces les coûts de déplacement et main d œuvre du service vous seront facturés 2 Optional ...

Страница 16: ...r parte del usuario es opcional Estos componentes también están diseñados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustitución puede o no conllevar costes adicionales dependiendo del tipo de servicio de garantía correspondiente al producto 3 No No Algunos componentes no están diseñados para que puedan ser reparados por el usuario Para que el usuario hag...

Страница 17: ...Illustrated parts catalog 17 System components ...

Страница 18: ... drive 508039 001 Mandatory1 c 2 TB 3G drive 508041 001 Mandatory1 9 Optical drive a SATA ROM drive 624591 001 Mandatory1 b SATA RW drive 624592 001 Mandatory1 10 Drive enablement kit 732593 001 Mandatory1 a 220 mm SATA cable 730645 002 Mandatory1 b T 15 6 32 screws 4 482298 003 Mandatory1 c M3 screws 2 247348 001 Mandatory1 d 1 LFF drive carrier 744240 001 Mandatory1 11 4 LFF Drive enablement kit...

Страница 19: ...bbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto 3 No Non CSR Alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti 1 Mandatory Zwingend Te...

Страница 20: ...streerde onderdelencatalogus aangemerkt met Nee 1 Mandatory Obrigatória Peças cujo reparo feito pelo cliente é obrigatório Se desejar que a HP substitua essas peças serão cobradas as despesas de transporte e mão de obra do serviço 2 Optional Opcional Peças cujo reparo feito pelo cliente é opcional Essas peças também são projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as ...

Страница 21: ...tatic safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Symbols on equipment The following symbols may be placed on equipment to indic...

Страница 22: ...erver warnings and cautions Before installing a server be sure that you understand the following warnings and cautions WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the po...

Страница 23: ...and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applications and the OS If an application stops responding you can use this method to force a shutdown Use a virtual power button selection through iLO 3 This method initiates a controlled remote shutdown of applications...

Страница 24: ... must be opened to access the drive cage and media bays The bezel must remain closed during normal server operation 1 Press the Power On Standby button 2 The server powers down and enters standby mode The system power LED changes from green to amber Power is still applied to the server 3 Disconnect the power cord from the power source 4 Disconnect the power cord from the server 5 Remove the access...

Страница 25: ...all bays are populated with either a component or a blank To remove the component 1 Back up all server data on the drive 2 Press the Power On Standby button The server powers down and enters standby mode The system power LED changes from green to amber Power is still applied to the server 3 Disconnect the power cord from the power source 4 Disconnect the power cord from the server ...

Страница 26: ...isconnect the SATA and power cables from the drive a Press the cable lock under the connectors of both cables b Pull the cables out 8 If replacing the primary LFF drive180 mm SATA cable disconnect it from the system board 9 Remove the drive a Unfasten and remove the four T 15 screws connected to the drive cage ...

Страница 27: ...arrier To remove the component 1 Back up all data on the hard drive 2 Press the Power On Standby button The server powers down and enters standby mode The system power LED changes from green to amber Power is still applied to the server 3 Disconnect the power cord from the power source 4 Disconnect the power cord from the server 5 Place the server on its side ...

Страница 28: ...on page 23 7 Remove the front bezel on page 24 8 Disconnect the SATA and power cables from the drive a Press the cable lock under the connectors of both cables b Pull the cables out 9 Remove the two screws securing the LFF drive and then remove it from the drive bay ...

Страница 29: ...nent reverse the removal procedure Front I O module To remove the component 1 Press the Power On Standby button The server powers down and enters standby mode The system power LED changes from green to amber Power is still applied to the server 2 Disconnect the power cord from the power source 3 Disconnect the power cord from the server 4 Place the server on its side ...

Страница 30: ...rs from the system board 8 Remove the front I O module a Push the latch above the front I O module b Slide the assembly to the left and remove the entire assembly out of the front I O module chassis opening To replace the component reverse the removal procedure Ambient temperature sensor cable To remove the component 1 Press the Power On Standby button ...

Страница 31: ...rver 2 Disconnect the power cord from the power source 3 Disconnect the power cord from the server 4 Place the server on its side 5 Remove the access panel on page 23 6 Remove the front bezel on page 24 7 Remove the ambient temperature sensor cable a Disconnect the cable from the system board connector b Detach the cable end with the rubber stopper from the chassis ...

Страница 32: ... To remove the component 1 Press the Power On Standby button The server powers down and enters standby mode The system power LED changes from green to amber Power is still applied to the server 2 Disconnect the power cord from the power source 3 Disconnect the power cord from the server 4 Place the server on its side 5 Remove the access panel on page 23 ...

Страница 33: ... To replace the component reverse the removal procedure Integrated power supply To remove the component 1 Press the Power On Standby button The server powers down and enters standby mode The system power LED changes from green to amber Power is still applied to the server 2 Disconnect the power cord from the power source 3 Disconnect the power cord from the server ...

Страница 34: ...cedures 34 4 Place the server on its side 5 Remove the access panel on page 23 6 Disconnect all power supply cables a Release the cable tie securing the power supply cables b Disconnect the cables from the system board connectors ...

Страница 35: ... supply b Push and hold down the lever at the bottom of the power supply c Slide the power supply out and then remove it To replace the component reverse the removal procedure Expansion slot cover To remove the component 1 Press the Power On Standby button The server powers down and enters standby mode The system power LED changes from green to amber Power is still applied to the server ...

Страница 36: ...onnect the power cord from the server 4 Place the server on its side 5 Remove the access panel on page 23 6 Remove the expansion slot cover retainer 7 Remove the expansion slot cover a If removing expansion slot cover from PCIe slots 1 or 3 push and remove the slot cover attached to the chassis ...

Страница 37: ...er and remove it from the chassis To replace the component reverse the removal procedure Expansion board To remove the component 1 Press the Power On Standby button The server powers down and enters standby mode The system power LED changes from green to amber Power is still applied to the server 2 Disconnect the power cord from the power source 3 Disconnect the power cord from the server ...

Страница 38: ...on board 7 Remove the expansion slot cover Expansion slot cover on page 35 8 Remove the expansion board To replace the component reverse the removal procedure DIMM To remove the component 1 Press the Power On Standby button The server powers down and enters standby mode The system power LED changes from green to amber Power is still applied to the server ...

Страница 39: ...rce 3 Disconnect the power cord from the server 4 Place the server on its side 5 Remove the access panel on page 23 6 Open the DIMM slot latches 7 Remove the DIMM To replace the component reverse the removal procedure Heatsink To remove the component 1 Press the Power On Standby button ...

Страница 40: ... power source 3 Disconnect the power cord from the server 4 Place the server on its side 5 Remove the access panel on page 23 6 Remove the heatsink a Disconnect the fan cable from the system board b Loosen the four corner screws completely to disengage the heatsink c Remove the heatsink from the processor backplate To replace the heatsink 1 Remove thermal cover from the new heatsink 2 Install the ...

Страница 41: ...rver supports single processor operation WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this server IMPORTANT If installing a processor with a faster speed update t...

Страница 42: ...ntact area CAUTION The pins on the processor socket are very fragile Any damage to them may require replacing the system board 7 Open the processor locking lever and then open the processor retaining bracket 8 Grasp the processor by the edges and then lift it out of the socket To replace the component CAUTION Failure to completely open the processor locking lever prevents the processor from seatin...

Страница 43: ...both sides of the processor to properly align it into the socket CAUTION Be sure to close the processor socket retaining bracket before closing the processor locking lever The lever should close without resistance Forcing the lever closed can damage the processor and socket requiring system board replacement 2 Close the processor retaining bracket and then secure the processor locking lever 3 Clea...

Страница 44: ...ndby mode and applies full power to the system The system power LED changes from amber to green System board CAUTION To avoid ESD damage when removing electrostatic sensitive components from the failed system board place the components on a static dissipating work surface or inside separate antistatic bags To remove the system board 1 Press the Power On Standby button The server powers down and en...

Страница 45: ...efore touching it 6 Remove the heatsink a Disconnect the fan cable from the system board b Loosen the four corner screws completely to disengage the heatsink c Remove the heatsink from the processor backplate CAUTION To avoid damage to the processor do not touch the bottom of the processor especially the contact area 7 Open the processor locking lever and then open the processor retaining bracket ...

Страница 46: ...nd then lift it out of the socket 9 Remove all DIMMs DIMM on page 38 10 If installed remove the expansion board Expansion board on page 37 11 Remove the failed system board a Loosen and remove all the system board screws b Slide the system board toward the front of the server ...

Страница 47: ...nd replacement procedures 47 c Tilt and lift the system board up to remove it from the chassis To replace the system board 1 Install the system board a Tilt down the system board and place it inside the chassis ...

Страница 48: ...Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage CAUTION To avoid damage to the processor do not touch the bottom of the processor especially the contact area 2 Open the processor locking lever and then open the processor retaining bracket ...

Страница 49: ... not tilt or slide the processor when lowering the processor into the socket 4 Install the processor Use the notches on both sides of the processor to properly align it into the socket CAUTION Be sure to close the processor socket retaining bracket before closing the processor locking lever The lever should close without resistance Forcing the lever closed can damage the processor and socket requi...

Страница 50: ... heatsink and the top of the processor with the alcohol swab Allow the alcohol to evaporate before continuing 7 Apply all the grease to the top of the processor in the following pattern to ensure even distribution 8 Install the heatsink a Position the heatsink on the processor backplate b Tighten the four corner screws completely to secure the heatsink in place ...

Страница 51: ...kets and system board 9 Install the processor socket cover on the failed system board 10 Install the DIMMs 11 Install the access panel 12 Return the server to an upright position 13 Connect the power cord to the server 14 Connect the power cord to the power source 15 Press the Power On Standby button The server exits standby mode and applies full power to the system The system power LED changes fr...

Страница 52: ...ttempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product 1 Press the Power On Standby button The server powers down and enters standby mode The system power LED changes from green to amber Power is still applied to t...

Страница 53: ...nt procedures 53 7 Remove the battery To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider ...

Страница 54: ...nance on HP ProLiant servers and server blade models prior to Gen8 This guide includes problem specific flowcharts to help you navigate complex troubleshooting processes To view the guide select a language English http www hp com support ProLiant_TSG_en French http www hp com support ProLiant_TSG_fr Italian http www hp com support ProLiant_TSG_it Spanish http www hp com support ProLiant_TSG_sp Ger...

Страница 55: ...y and integration with a management platform HP Insight Remote Support Advanced This software provides comprehensive remote monitoring and proactive service support for nearly all HP servers storage network and SAN environments plus selected non HP servers that have a support obligation with HP It is integrated with HP Systems Insight Manager A dedicated server is recommended to host both HP Syste...

Страница 56: ... access to secure data External USB functionality HP provides external USB support to enable local connection of USB devices for server administration configuration and diagnostic procedures For additional security external USB functionality can be disabled through RBSU Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs su...

Страница 57: ...Component identification 57 Component identification Front panel components Item Description 1 Drive bay 2 USB connectors Front panel LEDs and buttons ...

Страница 58: ... power button LED Green System on Amber System in standby but power is still applied Off Power cord not attached or power supply failed 4 Optical drive activity LED Flashing green Drive active Off No drive activity Rear panel components Item Description 1 Slot 1 PCIe2x16 16 8 4 1 2 Slot 2 PCIe2x8 4 1 3 Slot 3 PCIe2x8 4 1 4 Slot 4 PCIe2x4 1 5 USB connectors 4 6 NIC connector 7 Video connector 8 Ken...

Страница 59: ... 1 NIC status LED Solid green Link to network Flashing green 1 Hz cycle per sec Network active Off No network activity 2 NIC link LED Solid green Link exists Off No link exists 3 Power supply LED Solid green System on System in standby Off No power present System board components ...

Страница 60: ...t temperature sensor connector 9 Mini SAS connector 10 Front I O connector 11 Processor fan connector 12 Front USB connector 13 Slot 1 PCIe2x16 16 8 4 1 14 Slot 2 PCIe2x8 4 1 15 Slot 3 PCIe2x8 4 1 16 Slot 4 PCIe2x4 1 17 4 pin power supply connector 18 NMI header 19 Rear USB connectors 4 PCIe3 with E3 1220 v2 processor DIMM slot locations DIMM slots are numbered sequentially 1 through 4 for the pro...

Страница 61: ...perly configure the server or data loss could occur NMI functionality An NMI crash dump creates a crash dump log before resetting a system which is not responding Crash dump log analysis is an essential part of diagnosing reliability problems such as failures of operating systems device drivers and applications Many crashes freeze a system and the only available action for administrators is to res...

Страница 62: ...Component identification 62 Fan locations Item Description 1 Rear system fan 2 Processor heatsink fan assembly ...

Страница 63: ...Cabling 63 Cabling Drive cabling Primary non hot plug LFF drive cabling Item Description 1 SATA cable 2 Power P3 cable Secondary non hot plug LFF drive cabling ...

Страница 64: ...Cabling 64 Item Description 1 SATA cable 2 Power P6 cable Front I O assembly cabling Optical drive cabling Item Description 1 SATA cable 2 Power P6 cable ...

Страница 65: ...Cabling 65 Ambient temperature sensor cabling Fan cabling System fan ...

Страница 66: ...Cabling 66 Processor fan Power supply cabling Item Description 1 4 pin power supply cable 2 24 pin power supply cable ...

Страница 67: ... An altitude derating of 1 C per 304 8 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Server specifications Specification Value Dimensions Height 36 39 cm 14 3 in Depth 38 1 cm 15 in Width 16 5 cm 6 5 in Weight 5 94 kg 13 08 lb Power supply specifications The server supports one HP 300 W Integrated Power Supply CAUTION Check the system and power supply input rati...

Страница 68: ...Specifications 68 Efficiency No less than 82 at 100 load No less than 85 at 50 load No less than 82 at 20 load Power supply output Rated output power 300 W ...

Страница 69: ...d Memory Protection ASR Automatic Server Recovery CSR Customer Self Repair iLO Integrated Lights Out LFF large form factor NMI nonmaskable interrupt NVRAM nonvolatile memory PCIe Peripheral Component Interconnect Express POST Power On Self Test RBSU ROM Based Setup Utility SATA serial ATA ...

Страница 70: ...Acronyms and abbreviations 70 SFF small form factor SIM Systems Insight Manager USB universal serial bus ...

Страница 71: ...oviding documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback ...

Страница 72: ...63 drive carrier 27 drive removing 25 27 drives non hot plug 25 E electrostatic discharge 21 environmental specifications 67 expansion board 37 expansion slot cover retainer 35 expansion slot covers 35 external USB functionality 56 F fan cabling 65 fan location 62 features 57 front bezel 24 front I O cabling 64 front I O module 29 front panel buttons 57 front panel components 57 front panel LEDs 5...

Страница 73: ...s 21 ROM legacy USB support 56 S safety considerations 21 safety information 21 server warnings and cautions 22 spare part numbers 15 specifications 67 specifications environmental 67 specifications power 67 specifications server 67 static electricity 21 supported targets 54 symbols on equipment 21 system battery 52 system board 17 44 system board components 59 system board replacement 44 system c...

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