Support and other resources 121
Support and other resources
Before you contact HP
Be sure to have the following information available before you call HP:
•
Active Health System log (HP ProLiant Gen8 or later products)
Download and have available an Active Health System log for 3 days before the failure was detected.
For more information, see the
HP iLO 4 User Guide
or
HP Intelligent Provisioning User Guide
on the HP
website (
http://www.hp.com/go/ilo/docs
).
•
Onboard Administrator SHOW ALL report (for HP BladeSystem products only)
For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website
(
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c
02843807
).
•
Technical support registration number (if applicable)
•
Product serial number
•
Product model name and number
•
Product identification number
•
Applicable error messages
•
Add-on boards or hardware
•
Third-party hardware or software
•
Operating system type and revision level
HP contact information
For United States and worldwide contact information, see the Contact HP website
(
http://www.hp.com/go/assistance
).
In the United States:
•
To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be
recorded or monitored.
•
If you have purchased a Care Pack (service upgrade), see the Support & Drivers website
(
http://www8.hp.com/us/en/support-drivers.html
). If the problem cannot be resolved at the website,
call 1-800-633-3600. For more information about Care Packs, see the HP website
(
http://pro-aq-sama.houston.hp.com/services/cache/10950-0-0-225-121.html
).
Customer Self Repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service
Содержание ProLiant DL385p Gen8
Страница 6: ...Contents 6 Documentation feedback 132 Index 133 ...
Страница 51: ...Hardware options installation 51 19 Install the air baffle 20 Install the primary PCIe riser cage ...
Страница 65: ...Hardware options installation 65 o 8 or 16 drive SFF o 8 drive LFF ...
Страница 90: ...Cabling 90 Cabling SAS hard drive cabling SFF hard drive cabling SFF cabling with optional drive cage ...
Страница 91: ...Cabling 91 LFF hard drive cabling Optical drive cabling ...
Страница 92: ...Cabling 92 FBWC cabling 8 or 16 drive SFF 8 drive LFF ...
Страница 127: ...Support and other resources 127 ...
Страница 128: ...Support and other resources 128 ...