12. Connect each power cord to the power source.
13. Power up the server
NIC problems
Symptoms
• Network controller or FlexibleLOM is installed but not working.
• Network controller or FlexibleLOM has stopped working.
• Network controller or FlexibleLOM stopped working when an expansion board was added
HP documentation reference(s)
Troubleshooting Guide Volume 1: Network controller or FlexibleLOM problems
Server Maintenance and Service Guide: FlexibleLOM
Troubleshooting a NIC
About this task
Follow the steps below to troubleshoot the DL360p G8 SRVR Dual Port PCIe 1GB NIC or DL360p
G8 SRVR 1GbE 4-port 331FLR Adapter FIO kit.
Note:
Always follow safe electrostatic discharge practices.
Procedure
1. Check the network controller or FlexibleLOM LEDs to see if any statuses indicate the source
of the problem. For NIC LED status information see the
page 19 or NIC jack LED status.
2. Be sure there are no loose connections.
3. Be sure the correct cable type is used for the network speed or that the correct SFP or DAC
cable is used. For dual - port 10GB networking devices, both SFP ports should have the
same media (for example, DAC cable or equal SFP+ module). Mixing different types of SFP
(SR/LR) on a single device is not supported.
4. Be sure the network cable is working by replacing it with a known functional cable.
5. Be sure a valid IP address is assigned to the controller and that the configuration settings
are correct according to Avaya’s application documentation.
Next steps
If the part is defective, continue with the following removal and replacement procedures.
Replacing a NIC
Maintaining and Troubleshooting the HP DL360p G8 Server
24
Maintaining and Troubleshooting the HP ProLiant DL360p G8 Server
September 2013
