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Troubleshooting resources

Troubleshooting resources

Troubleshooting resources are available for HPE Gen10 and Gen10 Plus server products in the following documents:

Troubleshooting Guide for HPE ProLiant Gen10 and Gen10 Plus servers provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance.

Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy provides a list of error messages and information to assist
with interpreting and resolving error messages.

Error Message Guide for HPE ProLiant Gen10 Plus servers and HPE Synergy provides a list of error messages and information to
assist with interpreting and resolving error messages.

Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and Gen10 Plus servers and HPE
Synergy provides IML messages and associated troubleshooting information to resolve critical and cautionary IML events.

To access troubleshooting resources for your product, see the Hewlett Packard Enterprise website

Hewlett Packard Enterprise website .

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Содержание ProLiant DL20 Gen10 Plus

Страница 1: ...HPE ProLiant DL20 Gen10 Plus Server Maintenance and Service Guide Part Number 30 FFD61C06 002 Published May 2022 Edition 2 ...

Страница 2: ...ial errors or omissions contained herein Confidential computer software Valid license from Hewlett Packard Enterprise required for possession use or copying Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Links to third party websi...

Страница 3: ...pare part 1 2 9 Fan spare part 1 2 10 Drive cable spare part 1 3 Server options 1 3 1 Energy pack spare part 1 3 2 Serial port cable spare part 1 3 3 Riser board spare parts 1 3 4 M 2 SATA SSD add in card spare part 1 3 5 HPE NS204i p NVMe OS Boot Device spare parts 1 3 6 M 2 SSD pass through card and cable spare parts 1 3 7 Chassis intrusion detection switch spare part 2 Customer self repair 3 Re...

Страница 4: ...1 Removing and replacing the 2 LFF drive backplane 3 17 2 Removing and replacing the 2 SFF drive backplane 3 17 3 Removing and replacing the 4 SFF drive backplane 3 18 Transceiver replacement 3 18 1 Transceiver warnings and cautions 3 18 2 Removing and replacing a transceiver 3 19 Removing and replacing the serial port blank 3 20 Removing and replacing the serial port 3 21 Removing and replacing a...

Страница 5: ... 3 34 2 Installing the system board 3 34 3 Re entering the server serial number and product ID 4 Troubleshooting 4 1 NMI functionality 4 2 Troubleshooting resources 5 Configuration and diagnostic utilities 6 Component identification 6 1 Front panel components 6 1 1 iLO Service Port 6 2 Front panel LEDs and buttons 6 2 1 Server UID LED 6 2 2 Using the UID button to view the Server Health Summary 6 ...

Страница 6: ... M 2 SATA SSD add in card cabling 7 6 M 2 SSD pass through card cabling 7 7 Fan cabling 7 8 Chassis intrusion detection switch cabling 7 9 Serial port cabling 7 10 Power supply cabling 8 Specifications 8 1 Environmental specifications 8 2 Mechanical specifications 8 3 Power supply specifications 8 3 1 ATX 290 W Non hot plug Power Supply 92 efficiency 8 3 2 ATX 290 W Platinum Non hot plug Power Sup...

Страница 7: ...Illustrated parts catalog This chapter lists the hardware spare parts supported by the server Mechanical components System components Server options Illustrated parts catalog 7 ...

Страница 8: ...site https www hpe com info partssurfer Item Description 1 Access panel spare part 2 Energy pack holder spare part 3 Power supply blank spare part 4 Serial port blank spare part 5 M 2 air baffle spare part 6 DIMM guard spare part 7 Quick release chassis ear spare part 8 Front bezel spare part 9 Media bay blank spare part 10 SFF drive blank spare part 11 LFF drive blank spare part Mechanical compon...

Страница 9: ...art Customer self repair Mandatory Description Spare part number Access panel P48438 001 For more information on the removal and replacement procedures see Removing and replacing the access panel Access panel spare part 9 ...

Страница 10: ... Spare part number This spare kit includes two components DIMM guard M 2 air baffle P07880 001 For more information on the removal and replacement procedure see Removing and replacing the DIMM guard Removing and replacing the M 2 air baffle DIMM guard and M 2 air baffle spare kit 10 ...

Страница 11: ...elf repair Mandatory Description Spare part number Quick release chassis ears P48437 001 For more information on the removal and replacement procedures see Removing and replacing the quick release chassis ears Quick release chassis ear spare part 11 ...

Страница 12: ...elf repair Mandatory Description Spare part number LFF drive blank 827363 001 SFF drive blank 670033 001 For more information on the removal and replacement procedures see Removing and replacing a drive blank Drive blank spare parts 12 ...

Страница 13: ...part Customer self repair Mandatory Description Spare part number Front bezel 875561 001 For more information on the removal and replacement procedures see Removing and replacing the front bezel Front bezel spare part 13 ...

Страница 14: ...stomer self repair Mandatory Description Spare part number Energy pack holder P07881 001 For more information on the removal and replacement procedures see Removing and replacing the energy pack holder Energy pack holder spare part 14 ...

Страница 15: ...nk 775423 001 This is a miscellaneous blank spare kit only the component blanks listed in this table are used in this server For more information on the removal and replacement procedures see Removing and replacing the media bay blank Removing and replacing the serial port blank Removing and replacing a power supply blank 1 1 1 1 Miscellaneous blank spare parts 15 ...

Страница 16: ...FF drive backplane spare part 3 2 SFF drive backplane spare part 4 Power distribution board spare part 5 Flexible Slot power supply spare part 6 Non hot plug power supply spare part 7 System battery spare part 8 DIMM spare parts 9 Heatsink spare part 10 Processor spare parts 11 System board spare part 12 Fan spare part 13 SFF hot plug drive spare part For more information on the removal and replac...

Страница 17: ...es see Removing and replacing a hot plug SAS SATA or NVMe drive 15 LFF non hot plug drive spare part For more information on the removal and replacement procedures see Removing and replacing a LFF non hot plug drive 16 Drive cable spare parts Item Description Not shown 1 1 System components 17 ...

Страница 18: ...S SATA U 3 NVMe drive backplane P39783 001 4 SFF SAS SATA drive backplane P48431 001 For more information on the removal and replacement procedures see following Removing and replacing the 2 LFF drive backplane Removing and replacing the 2 SFF drive backplane Removing and replacing the 4 SFF drive backplane Drive backplane spare parts 18 ...

Страница 19: ...ution board P48435 001 Power distribution board cable spare kit includes Flexible Slot power supply sideband Y cable 14 pin power supply cable P07890 001 For more information on the removal and replacement procedures see Removing and replacing the power distribution board Power distribution board and cable spare parts 19 ...

Страница 20: ...90 W Platinum Non hot plug Power Supply 94 efficiency P48436 001 Flexible slot power supply HPE 500 W Flexible Slot Platinum Hot plug Low Halogen Power Supply 94 efficiency 866729 001 HPE 800 W Flexible Slot 48 VDC Hot plug Low Halogen Power Supply 866728 001 For more information on the removal and replacement procedures see Power supply replacement Power supply spare parts 20 ...

Страница 21: ... self repair Mandatory Description Spare part number 3 3 V lithium battery coin CR2032 319603 001 For more information on the removal and replacement procedures see Removing and replacing the system battery System battery spare part 21 ...

Страница 22: ...re part number 8 GB single rank x8 PC4 3200AA E P44876 001 16 GB double rank x8 PC4 3200AA E P44877 001 32 GB double rank x8 PC4 3200AA E P44878 001 For more information on the removal and replacement procedures see Removing and replacing a DIMM DIMM spare parts 22 ...

Страница 23: ...sink spare part Customer self repair Optional Description Spare part number Heatsink 687242 001 For more information on the removal and replacement procedures see Heatsink replacement Heatsink spare part 23 ...

Страница 24: ...77 001 Intel Xeon E 2374G 3 7 GHz 4C 80 W P45378 001 Intel Xeon E 2378 2 6 GHz 8C 65 W P45379 001 Intel Xeon E 2378G 2 8 GHz 8C 80 W P45380 001 Intel Xeon E 2386G 3 5 GHz 6C 95 W P45381 001 Intel Xeon E 2388G 3 2 GHz 8C 95 W P45382 001 Intel Pentium Gold 6405 4 1 GHz 2C 58 W P45399 001 The processor air baffle P48355 B21 is required when a processor that has a TDP 95 W is installed For more inform...

Страница 25: ... spare part Customer self repair Optional Description Spare part number System board P48429 001 For more information on the removal and replacement procedures see System board replacement System board spare part 25 ...

Страница 26: ...part Customer self repair Mandatory Description Spare part number High performance fan P48439 001 For more information on the removal and replacement procedures see Removing and replacing a fan Fan spare part 26 ...

Страница 27: ... cable P07892 001 M 2 SSD SATA cable spare kit includes M 2 SATA SSD 1 cable M 2 SATA SSD 2 cable Mini SAS cable P07895 001 Tri mode controller cable spare kit includes Type a controller SlimSAS cable Type a controller SlimSAS Y cable Type p controller SlimSAS cable P48443 001 This is a single multiconnector spare cable for drive power and Mini SAS connections This is a miscellaneous drive cable s...

Страница 28: ...s see Removing and replacing a type a storage controller 4 Internal USB device spare part For more information on the removal and replacement procedures see Removing and replacing an internal USB device 5 Transceiver spare part For more information on the removal and replacement procedures see Removing and replacing a transceiver 6 Riser board spare parts 7 M 2 SSD spare part For more information ...

Страница 29: ...ard 10 HPE NS204i p NVMe OS Boot Device spare parts For more information on the removal and replacement procedures see Removing and replacing a boot device drive 11 M 2 SSD pass through card and cable spare parts 12 Chassis intrusion detection switch spare part 13 Optical drive spare part For more information on the removal and replacement procedures see Removing and replacing the optical drive fr...

Страница 30: ...lf repair Mandatory Description Spare part number HPE Smart Storage Battery 12 W 230 mm cable 878641 001 For more information on the removal and replacement procedures see Removing and replacing the energy pack Energy pack spare part 30 ...

Страница 31: ...t Customer self repair Mandatory Description Spare part number Serial port cable P07896 001 For more information on the removal and replacement procedures see Removing and replacing the serial port Serial port cable spare part 31 ...

Страница 32: ...f repair Mandatory Description Spare part number x16 x4 riser board P48432 001 x8 x8 riser board P48433 001 For more information on the removal and replacement procedures see Removing and replacing a riser board Riser board spare parts 32 ...

Страница 33: ... self repair Mandatory Description Spare part number M 2 SATA SSD add in card 882359 001 For more information on the removal and replacement procedures see Removing and replacing the M 2 SATA SSD add in card M 2 SATA SSD add in card spare part 33 ...

Страница 34: ...rt number HPE NS204i p NVMe OS Boot Device P14379 001 480 GB NVMe x4 RI M 2 22110 DS SSD P24886 001 For more information on the removal and replacement procedures see Removing and replacing a boot device drive Removing and replacing the boot device HPE NS204i p NVMe OS Boot Device spare parts 34 ...

Страница 35: ... SSD pass through card P48434 001 M 2 SSD pass through card cable spare kit includes M 2 SSD SlimSAS cable M 2 SSD power sideband cable P48442 001 For more information on the removal and replacement procedures see Removing and replacing the M 2 pass through card M 2 SSD pass through card and cable spare parts 35 ...

Страница 36: ...Mandatory Description Spare part number Chassis intrusion detection switch cable 875570 001 For more information on the removal and replacement procedures see Removing and replacing the chassis intrusion detection switch Chassis intrusion detection switch spare part 36 ...

Страница 37: ...hese parts you will be charged for the travel and labor costs of this service Réparation par le client CSR Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR Customer Self Repair réparation par le client afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic Hewlett Packard Enterprise ou ses parte...

Страница 38: ...ervizio per i soli componenti Hewlett Packard Enterprise fornirà gratuitamente le parti di ricambio Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del cliente Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le spese di spedizione e di manodopera per il servizio Customer Self Repair Hewl...

Страница 39: ...arle por el de sustitución En el caso de todas sustituciones que lleve a cabo el cliente Hewlett Packard Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard Enterprise póngase en contacto con su p...

Страница 40: ...ode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia destinado ao produto OBSERVAÇÃO Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça Essas peças estão identificadas com a marca No Não no catálogo de p...

Страница 41: ...Customer self repair 41 ...

Страница 42: ...Customer self repair 42 ...

Страница 43: ...Customer self repair 43 ...

Страница 44: ...Customer self repair 44 ...

Страница 45: ...Removal and replacement procedures This chapter provides detailed instructions on how to remove and replace component spare parts Removal and replacement procedures 45 ...

Страница 46: ...onsiderations Before performing service procedures review all the safety information Electrostatic discharge Symbols on equipment Rack warnings and cautions Server warnings and cautions Safety considerations 46 ...

Страница 47: ...nsitive component or assembly Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps ...

Страница 48: ...o qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce risk of injury from electric shock hazards do not open this...

Страница 49: ...ese symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power WARNING To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system This symbol indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage...

Страница 50: ...documentation for more information This symbol indicates the presence of moving parts inside the product that may present a pinch point if improperly contacted WARNING Hazardous moving parts Do not insert any tools or any part of your body into the product while it is operating or in any openings Symbols on equipment 50 ...

Страница 51: ...xtended from the rack WARNING To reduce the risk of personal injury or damage to the equipment be sure that The rack has anti tip measures in place Such measures include floor bolting anti tip feet ballast or a combination as specified by the rack manufacturer and applicable codes The leveling jacks feet are extended to the floor The full weight of the rack rests on the leveling jacks feet The sta...

Страница 52: ...Be sure sufficient clearance exists for cabling installation and removal of the server and movement of the rack doors Rack warnings and cautions 52 ...

Страница 53: ...xpose the energy pack to temperatures higher than 60 C 140 F After power is disconnected battery voltage might still be present for 1s to 160s CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating UPS This device protects the hardware from damage caused by power surges and voltage spikes and keeps the server in operation during a power failure CAUTION To ...

Страница 54: ...ntenance or service procedure you must perform one or more of the procedures described in this section Prerequisites Before powering down the server for an upgrade maintenance or service procedure perform a backup of critical server data and programs Preparation procedures 54 ...

Страница 55: ...e the front bezel only if you need to access the front panel components Procedure 1 If installed remove the Kensington security lock For more information see the lock documentation 2 Press the bezel release latch callout 1 and then pivot the bezel open callout 2 3 Release the right side of the bezel from the front panel Remove the front bezel 55 ...

Страница 56: ...Power up the server To power up the server use one of the following methods Press the Power On Standby button Use the virtual power button through iLO 5 Power up the server 56 ...

Страница 57: ...before the server enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applications and the OS If an application stops responding you can use this method to force a shutdown Use a virtual power button selection through iLO 5 This method initiates ...

Страница 58: ...ewdriver available Procedure 1 If physically powering down a server with the front bezel installed remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cables from the server 5 Extend the server from the rack do one of the following WARNING To reduce the risk of ...

Страница 59: ...rail release latches are engaged callout 3 6 Remove the server from the rack a Press and hold the protruding surface of the server rail release latches callout 1 b Pull the server from the rack callout 2 7 Place the server on a flat level work surface Remove the server from the rack 59 ...

Страница 60: ...connect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cables from the server 5 Remove the server from the rack 6 Place the server on a flat level work surface 7 Remove all inner rails from the chassis Retain all rails for future use 8 Remove the chassis ears a Remove all screws callout 1 Retain all screws for future use b Disengage t...

Страница 61: ...quick release chassis ears c Repeat step a and b to remove the left ear Remove the chassis ear 61 ...

Страница 62: ...emove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cables from the server 5 Remove the server from the rack 6 Place the server on a flat level work surface 7 Remove all inner rails from the chassis Retain all rails for future use 8 Remove the access panel 9 Remo...

Страница 63: ...LFF hot plug drive chassis Retain the cover and all screws for future use SFF hot plug drive chassis Retain the cover and all screws for future use Remove the front panel cover 63 ...

Страница 64: ...Remove the front panel cover 64 ...

Страница 65: ...d to thermal damage Prerequisites Before you perform this procedure make sure that you have a T 15 Torx screwdriver available Procedure 1 If physically powering down a server with the front bezel installed remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cabl...

Страница 66: ...2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cables from the server 5 Remove the server from the rack 6 Place the server on a flat level work surface 7 Remove the access panel 8 If an expansion card with internal cables is installed on the riser disconnect the cables from the c...

Страница 67: ...ty lock For more information see the lock documentation 2 Press the bezel release latch callout 1 and then pivot the bezel open callout 2 3 Release the right side of the bezel from the front panel To replace the component reverse the removal procedure Removing and replacing the front bezel 67 ...

Страница 68: ...sites Before you perform this procedure make sure that you have a T 15 Torx screwdriver available Procedure 1 If physically powering down a server with the front bezel installed remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cables from the server 5 Remove ...

Страница 69: ...or power supply blank to cool before touching it CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Procedure 1 Remove the power supply blank 2 Immediately install the new power supply blank Removing and replacing a power supply blank 69 ...

Страница 70: ... in the slot Do not bend or flex circuit boards when reseating components Procedure 1 If physically powering down a server with the front bezel installed remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cables from the server 5 Remove the server from the rack...

Страница 71: ...stalled remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cables from the server 5 Remove the server from the rack 6 Place the server on a flat level work surface 7 Remove all inner rails from the chassis Retain all rails for future use 8 Remove the access pan...

Страница 72: ...tsink 13 If installed remove the chassis intrusion detection switch 14 Remove the DIMM guard Retain the screw for future use To replace the component reverse the removal procedure Removing and replacing the DIMM guard 72 ...

Страница 73: ...r a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cables from the server 5 Remove the server from the rack 6 Place the server on a flat level work surface 7 Remove the access panel 8 Remove the M 2 SSD air baffle To replace the component reverse the removal procedure Removing and replacing the M 2 air baffle 73 ...

Страница 74: ...e do not operate the server unless all bays are populated with either a component or a blank Procedure 1 If installed remove the front bezel 2 Remove the drive blank LFF drive blank SFF drive blank To replace the component reverse the removal procedure Removing and replacing a drive blank 74 ...

Страница 75: ...connect each power cord from the server 4 Disconnect all peripheral cables from the server 5 Remove the server from the rack 6 Place the server on a flat level work surface 7 Remove the quick release chassis ears a Remove all screws callout 1 Retain all screws for future use b Disengage the right ear from the chassis callout 2 c Repeat step a and b to remove the left quick release chassis ears To ...

Страница 76: ...t bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cables from the server 5 Remove the server from the rack 6 Place the server on a flat level work surface 7 Remove the access panel 8 Remove the media bay blank a Remove the media bay blank screws callout 1 Retain all screws f...

Страница 77: ...wdriver T 15 Torx screwdriver Procedure 1 If physically powering down a server with the front bezel installed remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cables from the server 5 Remove the server from the rack 6 Place the server on a flat level work sur...

Страница 78: ...c Remove the expansion card from the slot 2 callout 3 To replace the component reverse the removal procedure Removing and replacing an expansion card 78 ...

Страница 79: ...rver with the front bezel installed remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cables from the server 5 Remove the server from the rack 6 Place the server on a flat level work surface 7 Remove the access panel 8 Remove the riser cage 9 Disconnect all ca...

Страница 80: ...connect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cables from the server 5 Remove the server from the rack 6 Place the server on a flat level work surface 7 Remove the access panel 8 If installed remove the processor air baffle before removing fan from bay 1 or 2 9 Remove the fan Removing and replacing a fan 80 ...

Страница 81: ...To replace the component reverse the removal procedure Removing and replacing a fan 81 ...

Страница 82: ...Drive replacement Removing and replacing a hot plug SAS SATA or NVMe drive Removing and replacing a LFF non hot plug drive Drive replacement 82 ...

Страница 83: ...To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Procedure 1 Back up all server data on the drive 2 If installed remove the front bezel 3 Observe the drive LED status and determine if the drive can be removed 4 Remove the drive LFF drive SFF drive To replace the component reverse the removal procedure Removing...

Страница 84: ... all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cables from the server 5 Remove the server from the rack 6 Place the server on a flat level work surface 7 Remove the access panel 8 Disconnect all cables from the non hot plug drives 9 Remove the non hot plug drive cage assembly Retain all screws for future use 10...

Страница 85: ...To replace the component reverse the removal procedure Removing and replacing a LFF non hot plug drive 85 ...

Страница 86: ...Optical drive replacement Removing and replacing the optical drive from the LFF chassis Removing and replacing the optical drive from the SFF chassis Optical drive replacement 86 ...

Страница 87: ...ure that you have a T 10 Torx screwdriver available Procedure 1 If installed remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cables from the server 5 Remove the server from the rack 6 Place the server on a flat level work surface 7 Remove the access panel 8 ...

Страница 88: ...T 10 Torx screwdriver available Procedure 1 If installed remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cables from the server 5 Remove the server from the rack 6 Place the server on a flat level work surface 7 Remove the access panel 8 Disconnect the SATA ...

Страница 89: ...To replace the component reverse the removal procedure Removing and replacing the optical drive from the SFF chassis 89 ...

Страница 90: ...ive backplane replacement Removing and replacing the 2 LFF drive backplane Removing and replacing the 2 SFF drive backplane Removing and replacing the 4 SFF drive backplane Drive backplane replacement 90 ...

Страница 91: ...er Procedure 1 If installed remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cables from the server 5 Remove the server from the rack 6 Place the server on a flat level work surface 7 Remove all inner rails from the chassis Retain all rails for future use 8 R...

Страница 92: ...the 2 LFF drive cage assembly a Remove all screws callouts 1 and 2 Retain all screws for future use b Remove the drive cage assembly from the front panel callout 3 14 Remove the 2 LFF drive backplane Retain the screw for future use Removing and replacing the 2 LFF drive backplane 92 ...

Страница 93: ...To replace the component reverse the removal procedure Removing and replacing the 2 LFF drive backplane 93 ...

Страница 94: ...ve the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cables from the server 5 Remove the server from the rack 6 Place the server on a flat level work surface 7 Remove the access panel 8 Disconnect all cables from the drive backplane 9 Remove all drives 10 Remove the ...

Страница 95: ...er Procedure 1 If installed remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cables from the server 5 Remove the server from the rack 6 Place the server on a flat level work surface 7 Remove all inner rails from the chassis Retain all rails for future use 8 R...

Страница 96: ...the 4 SFF drive cage assembly a Remove all screws callouts 1 and 2 Retain all screws for future use b Remove the drive cage assembly from the front panel callout 3 14 Remove the 4 SFF drive backplane Retain the screw for future use Removing and replacing the 4 SFF drive backplane 96 ...

Страница 97: ...To replace the component reverse the removal procedure Removing and replacing the 4 SFF drive backplane 97 ...

Страница 98: ...Transceiver replacement Transceiver warnings and cautions Removing and replacing a transceiver Transceiver replacement 98 ...

Страница 99: ...port CAUTION Supported transceivers can be hot swapped removed and installed while the server is powered on However to prevent potential damage to the transceiver or the fiber optic cable disconnect the cable from the transceiver before hot swapping it CAUTION Do not remove and install transceivers more often than is necessary Doing so can shorten the useful life of the transceiver IMPORTANT When ...

Страница 100: ... for specific operational and cabling requirements Procedure 1 Disconnect the network cable from the transceiver 2 Slide the transceiver out of the network adapter port See the transceiver documentation for model specific release mechanism for removing the transceiver To replace the component reverse the removal procedure Removing and replacing a transceiver 100 ...

Страница 101: ...nt or a blank Prerequisites Before you perform this procedure make sure that you have a spudger or any small prying tool available Procedure 1 Remove the serial port blank a Detach the right side of the blank callout 1 b Repeat step a on the left side to remove the blank callout 2 2 Immediately install the new serial port blank Removing and replacing the serial port blank 101 ...

Страница 102: ...Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cables from the server 5 Remove the server from the rack 6 Place the server on a flat level work surface 7 Remove the access panel 8 Remove the riser cage 9 Remove the serial port a Remove the hex screws callout 1 b Detach the serial port from the rear panel callout 2 To replac...

Страница 103: ...ocedure make sure that you have a T 15 Torx screwdriver available Procedure 1 If physically powering down a server with the front bezel installed remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cables from the server 5 Remove the server from the rack 6 Place...

Страница 104: ...h power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cables from the server 5 Remove the server from the rack 6 Place the server on a flat level work surface 7 Remove the access panel 8 Remove the riser cage 9 Unplug the USB device from the USB port To replace the component reverse the removal procedure Removing and replacing an internal USB d...

Страница 105: ... the server 4 Disconnect all peripheral cables from the server 5 Remove the server from the rack 6 Place the server on a flat level work surface 7 Remove the access panel 8 If installed remove the type a storage controller 9 Remove the energy pack a Disconnect the energy pack cable callout 1 b Press and hold the release latch callout 2 c Pull up the energy pack callout 3 To replace the component r...

Страница 106: ...connect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cables from the server 5 Remove the server from the rack 6 Place the server on a flat level work surface 7 Remove the access panel 8 If installed remove all following components Type a storage controller Energy pack 9 Remove the energy pack holder Retain all screws for future use ...

Страница 107: ... level work surface 7 Remove the access panel 8 Disconnect following cables from the system board 14 pin power supply cable Drive Mini SAS cable power Y cable and sideband SATA fan out cable 9 Remove the chassis intrusion detection switch a Disconnect the chassis intrusion detection switch cable from the system board callout 1 b Press and hold the latches on the DIMM guard callout 2 c While holdin...

Страница 108: ...M 2 pass through card replacement Removing and replacing the M 2 pass through card Removing and replacing the M 2 SSD from the pass through card M 2 pass through card replacement 108 ...

Страница 109: ...m this procedure make sure that you have the following items available Phillips No 1 screwdriver T 15 Torx screwdriver 1 4 slotted screwdriver Procedure 1 If physically powering down a server with the front bezel installed remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect al...

Страница 110: ...Detach the M 2 pass through card assembly from the chassis callout 2 12 If installed remove all M 2 SATA SSDs Retain all screws and M 2 SSDs for future use 13 Remove all SSD mounting screws callout 1 and the hex screws callout 2 from 22110 standoff on both sides of pass through card Retain all screws for future use Removing and replacing the M 2 pass through card 110 ...

Страница 111: ...14 Remove the pass through card from the cage Retain the screw for future use To replace the component reverse the removal procedure Removing and replacing the M 2 pass through card 111 ...

Страница 112: ...crewdriver available Procedure 1 If physically powering down a server with the front bezel installed remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cables from the server 5 Remove the server from the rack 6 Place the server on a flat level work surface 7 Re...

Страница 113: ...11 Remove all M 2 SATA SSDs Retain all screws future use To replace the component reverse the removal procedure Removing and replacing the M 2 SSD from the pass through card 113 ...

Страница 114: ...M 2 SATA SSD option replacement Removing and replacing the M 2 SATA SSD add in card Removing and replacing the M 2 SATA SSD from the add in card M 2 SATA SSD option replacement 114 ...

Страница 115: ... screwdriver Phillips No 1 screwdriver Procedure 1 If physically powering down a server with the front bezel installed remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cables from the server 5 Remove the server from the rack 6 Place the server on a flat level...

Страница 116: ...slot 2 callout 3 12 If installed remove all M 2 SATA SSDs from the add in card Retain all screws and M 2 SSDs for future use To replace the component reverse the removal procedure Removing and replacing the M 2 SATA SSD add in card 116 ...

Страница 117: ... you have the following items available T 10 Torx screwdriver Phillips No 1 screwdriver Procedure 1 If physically powering down a server with the front bezel installed remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cables from the server 5 Remove the server...

Страница 118: ...4i p NVMe OS Boot Devicereplacement Removing and replacing a boot device drive Removing and replacing the boot device Relocating the M 2 drive retaining latches HPE NS204i p NVMe OS Boot Device replacement 118 ...

Страница 119: ... 1 Back up all server data 2 If physically powering down a server with the front bezel installed remove the front bezel 3 Power down the server 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 5 Disconnect all peripheral cables from the server 6 Remove the server from the rack 7 Place the server on a flat level work surface 8 Remove...

Страница 120: ...12 If installed remove all drives from the boot device Retain all drives for future use To replace the component reverse the removal procedure Removing and replacing the boot device 120 ...

Страница 121: ...Before replacing a DIMM expansion card or other similar PCA components due to a perceived hardware error make sure first that the component is firmly seated in the slot Do not bend or flex circuit boards when reseating components Prerequisites Review the boot device drive bay LEDs to identify the failed drive Procedure 1 Back up all server data 2 If physically powering down a server with the front...

Страница 122: ...Removing and replacing a boot device drive 122 ...

Страница 123: ...ng latches Procedure 1 If your spare kit includes an 80 mm replacement drive remove the retaining latch from its current location 2 Install the retaining latch at the 80 mm drive location Relocating the M 2 drive retaining latches 123 ...

Страница 124: ...ocedure make sure that you have the following items available T 10 Torx screwdriver T 15 Torx screwdriver Procedure 1 If physically powering down a server with the front bezel installed remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cables from the server 5...

Страница 125: ...10 Remove the power distribution board from the bracket Retain all screws for future use To replace the component reverse the removal procedure Removing and replacing the power distribution board 125 ...

Страница 126: ...Power supply replacement Removing and replacing the non hot plug power supply Removing and replacing a Flexible Slot power supply Power supply replacement 126 ...

Страница 127: ...n to the plug electrical outlet and the point where the cord extends from the server WARNING To reduce the risk of injury from electric shock hazards do not open power supplies Refer all maintenance upgrades and servicing to qualified personnel CAUTION Mixing different types of power supplies in the same server might Limit or disable some power supply features including support for power redundanc...

Страница 128: ...de conductor or to a bonding jumper from an earthing terminal bar or bus to which the DC supply system earthing electrode conductor is connected This equipment must be located in the same immediate area such as adjacent cabinets as any other equipment that has a connection between the earthed conductor of the same DC supply circuit and the earthing conductor and also the point of earthing of the D...

Страница 129: ...upply warnings and cautions DC power supply warnings and cautions If you are replacing a DC power supply make sure that you have a Phillips No 1 screwdriver available Procedure 1 If the server is using a single power supply remove all power from the server a Back up all server data b If physically powering down a server with the front bezel installed remove the front bezel c Power down the server ...

Страница 130: ...3 For an AC power supply do the following a Disconnect the power cord from the power supply b Remove the power supply Removing and replacing a Flexible Slot power supply 130 ...

Страница 131: ...ower supply do the following a Slide the power supply out of the bay to access the ground cable screw b Remove the ground earthed cable from the power supply Removing and replacing a Flexible Slot power supply 131 ...

Страница 132: ...c Remove the terminal block connector from the power supply d Remove the power supply Removing and replacing a Flexible Slot power supply 132 ...

Страница 133: ...To replace the component reverse the removal procedure Removing and replacing a Flexible Slot power supply 133 ...

Страница 134: ...ring down a server with the front bezel installed remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cables from the server 5 Remove the server from the rack 6 Place the server on a flat level work surface 7 Remove left inner rail from the chassis Retain the ra...

Страница 135: ...11 Remove the power supply Retain all screws for future use To replace the component reverse the removal procedure Removing and replacing the non hot plug power supply 135 ...

Страница 136: ...cement If the server no longer automatically displays the correct date and time then replace the battery that provides power to the real time clock Under normal use battery life is 5 10 years System battery replacement 136 ...

Страница 137: ...sk of the fire and burns exists To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not expose the battery to extremely low air pressure as it might lead to explosion or leakage of flammable liquid or gas Do not disassemble crush puncture short external contacts or dispose the battery in fire or water Syst...

Страница 138: ...ct all peripheral cables from the server 5 Remove the server from the rack 6 Place the server on a flat level work surface 7 Remove the access panel 8 Locate the battery on the system board 9 Remove the system battery a Use a small flat bladed nonconductive tool to press the battery latch callout 1 b Remove the system battery from the socket callout 2 10 Install the system battery a With the side ...

Страница 139: ...nnect each power cord to the server b Connect each power cord to the power source 15 Power up the server 16 If removed install the front bezel 17 Properly dispose of the old battery For more information about proper battery disposal contact an authorized reseller or an authorized service provider Removing and replacing the system battery 139 ...

Страница 140: ...Heatsink replacement Removing the heatsink Installing the heatsink Heatsink replacement 140 ...

Страница 141: ...e that you have the following items available T 15 Torx screwdriver Alcohol wipe Procedure 1 If physically powering down a server with the front bezel installed remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cables from the server 5 Remove the server from t...

Страница 142: ...ther pair of screws callouts 1 and 2 b Completely loosen all screws in the same sequence c Remove the heatsink from the processor backplate callout 3 12 Using a cleaning solvent such as alcohol wipes remove the existing thermal grease from the processor Allow the alcohol to evaporate before continuing Removing the heatsink 142 ...

Страница 143: ...d thermal grease from the processor with the alcohol wipe Allow the alcohol to evaporate before continuing 2 Remove the thermal interface protective cover from the heatsink 3 Install the heatsink CAUTION Do not overtighten the captive screws on the heatsink Use a T 15 Torx screwdriver that is preset to 3 in lb of torque or an adjustable torque screwdriver set to 3 in lb of torque a Position the he...

Страница 144: ...4 Install the processor air baffle 5 Install the M 2 air baffle Installing the heatsink 144 ...

Страница 145: ...the rack 8 Connect all peripheral cables to the server 9 Connect the power cords a Connect each power cord to the server b Connect each power cord to the power source 10 Power up the server 11 If removed install the front bezel Installing the heatsink 145 ...

Страница 146: ...Processor replacement Removing the processor Installing the processor Processor replacement 146 ...

Страница 147: ...CAUTION If installing a processor with a faster speed update the system ROM before installing the processor To download firmware and view installation instructions see the Hewlett Packard Enterprise Support Center website CAUTION THE CONTACTS ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the socket or processor do not touch the contacts Processor cautions 147 ...

Страница 148: ...Procedure 1 If physically powering down a server with the front bezel installed remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cables from the server 5 Remove the server from the rack 6 Place the server on a flat level work surface 7 Remove the access panel...

Страница 149: ...rews callouts 1 and 2 b Completely loosen all screws in the same sequence c Remove the heatsink from the processor backplate callout 3 12 Open the processor load plate a Push the processor locking lever down to unclip it and then pivot it to the vertical position callout 1 b Open the processor load plate callout 2 Removing the processor 149 ...

Страница 150: ...ROCESSOR SOCKET AND ON THE PROCESSOR ARE VERY FRAGILE AND EASILY DAMAGED Any damage to them might require replacing the system board 13 Do not touch the socket contacts or the bottom of the processor Removing the processor 150 ...

Страница 151: ...14 Hold the processor by the edges and then lift it out of the socket Removing the processor 151 ...

Страница 152: ...stem board Prerequisites The processor air baffle P48355 B21 is required when a processor that has a TDP 95 W is installed Before you perform this procedure make sure that you have the following items available T 15 Trox screwdriver For heatsink installation prepare the T 15 Trox screwdriver with preset to 3 in lb of torque or an adjustable torque screwdriver set to 3 in lb of torque Alcohol wipe ...

Страница 153: ... indicator on the processor and the socket b Lower the processor straight down without tilting or sliding the processor in the socket Make sure that the processor is properly seated in the socket 3 Close the processor load plate callout 1 and then engage the processor locking lever callout 2 Installing the processor 153 ...

Страница 154: ...rease syringe 6 Install the heatsink CAUTION Do not overtighten the captive screws on the heatsink Use a T 15 Torx screwdriver that is preset to 3 in lb of torque or an adjustable torque screwdriver set to 3 in lb of torque a Position the heatsink on the processor backplate callout 1 b Tighten one pair of diagonally opposite screws halfway then tighten the other pair of screws callouts 2 and 3 c F...

Страница 155: ...7 Install the processor air baffle 8 Install the M 2 air baffle Installing the processor 155 ...

Страница 156: ...he rack 11 Connect all peripheral cables to the server 12 Connect the power cords a Connect each power cord to the server b Connect each power cord to the power source 13 Power up the server 14 If removed install the front bezel Installing the processor 156 ...

Страница 157: ...System board replacement Removing the system board Installing the system board Re entering the server serial number and product ID System board replacement 157 ...

Страница 158: ... server with the front bezel installed remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cables from the server 5 Remove the server from the rack 6 Place the server on a flat level work surface 7 Remove all inner rails from the chassis Retain all rails for fut...

Страница 159: ...d remove following components Processor air baffle M 2 air baffle M 2 SSD pass through card Type a storage controller Serial port cable Internal USB device 14 Allow the heatsink to cool 15 Remove the heatsink Removing the system board 159 ...

Страница 160: ... guard 17 Open the processor load plate a Push the processor locking lever down to unclip it and then pivot it to the vertical position callout 1 b Open the processor load plate callout 2 CAUTION THE PINS ON THE PROCESSOR SOCKET AND ON THE PROCESSOR ARE VERY FRAGILE AND EASILY DAMAGED Any damage to them might require replacing the system board 18 Do not touch the socket contacts or the bottom of t...

Страница 161: ...19 Hold the processor by the edges and then lift it out of the socket Removing the system board 161 ...

Страница 162: ...crews Retain all screws for future use 21 Remove the system board a Lift the system board in upward direction from the front side callout 1 b Slide the system board away from the real panel callout 2 Removing the system board 162 ...

Страница 163: ...Removing the system board 163 ...

Страница 164: ... heatsink installation prepare the T 15 Trox screwdriver with preset to 3 in lb of torque or an adjustable torque screwdriver set to 3 in lb of torque Alcohol wipe 1 0 gm 0 5 ml or two 0 5 gm 0 25 ml of thermal grease Hex screwdriver This tool is required only if the serial port cable is installed Procedure 1 Install system board a Slide the system board towards the real panel to attach it to the ...

Страница 165: ...g the processor in the socket Make sure that the processor is properly seated in the socket CAUTION The processor load plate and locking lever should close without resistance Forcing to close these parts can damage the processor and the socket This damage might require replacing the system board 3 Close the processor load plate callout 1 and then engage the processor locking lever callout 2 Instal...

Страница 166: ...6 Install the DIMM guard 7 Install the heatsink CAUTION Do not overtighten the captive screws on the heatsink Use a T 15 Torx screwdriver that is preset to 3 in lb of torque or an adjustable torque screwdriver set to 3 in lb of torque a Position the heatsink on the processor backplate callout 1 b Tighten one pair of diagonally opposite screws halfway then tighten the other pair of screws callouts ...

Страница 167: ...power cords a Connect each power cord to the server b Connect each power cord to the power source 16 Power up the server 17 If removed install the front bezel 18 Ensure all firmware including option cards and embedded devices is updated to the same versions to ensure that the latest drivers are being used 19 Re enter any Secure Boot Keys that were previously added in the Secure Boot configuration ...

Страница 168: ...r mm dd yyyy format Time hh mm ss Enter the time in a 24 hour format hh mm ss format Hour Format Select either a 12 or 24 hours format This menu is supported in Gen10 Plus and later servers Time Format Coordinated Universal Time UTC Calculates the time stored in the hardware real time clock RTC from the associated Time Zone setting Local Time Removes the use of the Time Zone setting This option is...

Страница 169: ...Troubleshooting NMI functionality Troubleshooting resources Troubleshooting 169 ...

Страница 170: ...ng systems device drivers and applications Many crashes freeze a system and the only available action for administrators is to cycle the system power Resetting the system erases any information that could support problem analysis but the NMI feature preserves that information by performing a memory dump before a hard reset To force the OS to initiate the NMI handler and generate a crash dump log t...

Страница 171: ...ovides a list of error messages and information to assist with interpreting and resolving error messages Error Message Guide for HPE ProLiant Gen10 Plus servers and HPE Synergy provides a list of error messages and information to assist with interpreting and resolving error messages Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and Gen10 Plus servers and HPE S...

Страница 172: ...Manual process HPE iLO web interface accessed by iLO remote console Refer to the iLO online help for more information about iLO remote console Menu based process UEFI System Utilities https www hpe com info UEFI manual Single server scripting Using CLI for Windows and Linux to configure Redfish settings on a Gen10 or later server RESTful Interface Tool www hpe com support restfulinterface docs Usi...

Страница 173: ...etwork controllers are plug and play For installation instructions see the server user guide the documentation included with the controller or on the Hewlett Packard Enterprise Support Center website https www hpe com support hpesc see Controller Type Documentation OPC NIC 3 0 Network adapter HPE OCP NIC 3 0 Adapter Installation Instructions at www hpe com support OCP3 NIC Installation PCIe Networ...

Страница 174: ...gy Service Packs SSPs To Use View supported operating systems and access operating system updates HPE Servers Support Certification Matrices at www hpe com support Servers Certification Matrices Determine and deploy which SSPs or SPPs to a single server Smart Update Manager SUM www hpe com info sum docs Deploy SSPs and SPPs to multiple servers HPE OneView www hpe com support oneview docs Download ...

Страница 175: ...d high performance compute clusters To Use Provision manage and monitor clusters HPE Performance Cluster Manager www hpe com support hpcm_manuals Optimize your applications HPE Performance Analysis Tools www hpe com info perftools Optimize software library for low latency and high bandwidth both on node and off node for point to point and collective communications HPE Cray Message Passing Toolkit ...

Страница 176: ...Component identification This chapter describes the external and internal server features and components Component identification 176 ...

Страница 177: ...ault iLO account information The 2 LFF non hot plug drive cage supports SATA drives LFF hot plug drive model Item Description 1 Optical drive optional 2 Serial number iLO information pull tab 3 iLO service port 4 USB 3 2 Gen1 port 5 2 LFF hot plug drives The serial number iLO information pull tab is double sided One side shows the server serial number and the customer asset tag label The other sid...

Страница 178: ... bay supports the optical drive cage or the 2 SFF drive cage option The 2 SFF drive cage supports SAS SATA or U 3 NVMe drives The serial number iLO information pull tab is double sided One side shows the server serial number and the customer asset tag label The other side shows the default iLO account information The 4 SFF drive bays support SAS or SATA drives 1 2 3 4 1 2 3 4 Front panel component...

Страница 179: ...supported USB to Ethernet adapter to access the following iLO web interface Remote console iLO RESTful API CLI Some servers such as the XL170r require an adapter to connect a USB to Ethernet adapter to the iLO Service Port Hewlett Packard Enterprise recommends the HPE Micro USB to USB Adapter part number 789904 B21 When you use the iLO Service Port Actions are logged in the iLO event log The serve...

Страница 180: ... Activated Flashing blue 1 flash per second Remote management or firmware upgrade in progress 4 flashes per second iLO manual reboot sequence initiated 8 flashes per second iLO manual reboot sequence in progress Off Deactivated When all LEDs flash simultaneously a power fault has occurred For more information see Front panel LED power fault codes If the health LED indicates a degraded or critical ...

Страница 181: ...ID LED is used to locate a particular server when it is deployed in a dense rack with other equipment Activating the UID LED helps an on site technician to quickly identify a server for maintenance tasks Server UID LED 181 ...

Страница 182: ...are iLO reboot Data loss or NVRAM corruption might occur during a hardware iLO reboot Prerequisites An external monitor is connected In the iLO web interface the Show Server Health on External Monitor feature is enabled on the Access Settings page Procedure 1 Press and release the UID button The Server Health Summary screen is displayed on the external monitor For more information see the iLO trou...

Страница 183: ...vior System board 1 flash Processor 2 flashes Memory 3 flashes Riser board PCIe slots 4 flashes FlexibleLOM 5 flashes Storage controller 6 flashes System board PCIe slots 7 flashes Power backplane 8 flashes Storage backplane 9 flashes Power supply 10 flashes PCIe expansion cards installed in riser board 11 flashes Chassis 12 flashes GPU card 13 flashes Front panel LED power fault codes 183 ...

Страница 184: ...or Slot 2 PCIe4 x16 16 8 4 1 3 Serial port optional 4 Non hot plug power supply 5 Flexible Slot power supply 1 hot plug 6 Flexible Slot power supply 2 hot plug optional 7 USB 3 2 Gen1 ports 8 NIC port 2 1 GbE 9 NIC port 1 iLO shared port 1 GbE 10 Video port 11 iLO dedicated network port Rear panel components 184 ...

Страница 185: ... reboot sequence in progress Off Deactivated 2 Power supply Solid green The power supply is operating normally Off One or more of the following conditions exists Power is unavailable Power supply failure Power supply is in standby mode Power supply error 3 NIC iLO status Solid green Linked to network Flashing green Network active Off No network activity 4 NIC iLO link Solid green Network link Off ...

Страница 186: ...roller backup power connector for slot 1 7 Fan connector 2 8 Fan connector 1 9 Chassis intrusion detection switch connector 10 Power supply connector 11 2 SFF drive sideband connector 12 System battery 13 Energy pack connector 14 Power supply sideband connector 15 Flexible Slot power supply sideband connector 16 Drive and optical drive power connector 17 SATA port 2 18 Mini SAS port 1 System board...

Страница 187: ...SD signal connector 22 Storage controller backup power connector for slot 2 23 Type a modular storage controller slot AROC 24 Internal USB 3 2 Gen1 port Item Description All SATA ports support 6Gb s transfer rate 1 1 System board components 187 ...

Страница 188: ...served S8 Reserved S9 Reserved S10 Reserved S11 Reserved S12 Reserved To access the redundant ROM set S1 S5 and S6 to On When the system maintenance switch position 6 is set to the On position the system is prepared to restore all configuration settings to their manufacturing defaults When the system maintenance switch position 6 is set to the On position and Secure Boot is enabled some configurat...

Страница 189: ...DIMM slot location The arrow points to the front of the server DIMM slot location 189 ...

Страница 190: ...DR4 SmartMemory QuickSpecs on the Hewlett Packard Enterprise website https www hpe com support DDR4SmartMemoryQS Item Description Example 1 Capacity 8 GB 16 GB 32 GB 64 GB 128 GB 256 GB 2 Rank 1R Single rank 2R Dual rank 4R Quad rank 8R Octal rank 3 Data width on DRAM x4 4 bit x8 8 bit 4 Memory generation PC4 DDR4 5 Maximum memory speed 3200 MT s 6 CAS latency AA CAS 22 22 22 AA CAS 26 22 22 for 3...

Страница 191: ...ugh the Mini SAS port 2 LFF hot plug drive bay numbering In the 2 LFF hot plug drive configuration All drives belong to the same box 1 SAS or SATA drives are supported Onboard connection for the Intel VROC SATA RAID support is through the Mini SAS port 4 2 SFF hot plug drive bay numbering In the 4 2 SFF hot plug drive configuration Drives are assigned to optional box 1 orange and default box 2 gre...

Страница 192: ...redictive failure alert has been received for this drive The drive has also been identified by a management application Flashing amber A predictive failure alert has been received for this drive Replace the drive as soon as possible 2 Online Activity Solid green The drive is online and has no activity Flashing green 1 flash per second The drive is doing one of the following Rebuilding or performin...

Страница 193: ...Off The drive is not configured by a RAID controller or is a spare drive Item LED Status Definition HPE Basic Drive LED definitions 193 ...

Страница 194: ...ology is under constant development For the latest information see the PCI SIG website 2 Physical connector link width PCIe devices communicate through a logical connection called an interconnect or link At the physical level a link is composed of one or more lanes The number of lanes is written with an x prefix with x16 being the largest size in common use x1 x2 x4 x8 x16 3 Negotiable link width ...

Страница 195: ...4 x8 4 1 25 W Half height half length low profile 2 PCIe4 x16 16 8 4 1 75 W Full height half length Two slot PCIe4 x8 x8 riser Slot number Slot type Slot power Supported form factors 1 PCIe4 x8 8 4 1 25 W Half height half length low profile 2 PCIe4 x16 8 4 1 75 W Full height half length Riser board components 195 ...

Страница 196: ...ss through card option supports both SATA and NVMe SSDs in 2280 and 22110 form factors Item Description 1 M 2 SSD slot 1 2 2280 standoff 3 22110 standoff 4 SlimSAS port 5 Power connector 6 Retaining latch 7 M 2 SSD slot 2 M 2 SSD pass through card components 196 ...

Страница 197: ...NS204i p NVMe OS Boot Devicecomponents Item Description 1 Drive bay 1 2 Drive bay 2 3 Thermal interface pad with removable liner 4 M 2 drive retaining latches HPE NS204i p NVMe OS Boot Device components 197 ...

Страница 198: ...NVMe OS Boot DeviceLED definitions Item Description Fault LED status 1 Bay 1 LED Off Normal Flashing 1Hz Drive predictive failure Amber Drive failure 2 Bay 2 LED HPE NS204i p NVMe OS Boot Device LED definitions 198 ...

Страница 199: ...Fan numbering Fan numbering 199 ...

Страница 200: ...avior The server supports nonredundant fan mode If a fan fails or is missing the following behaviors are exhibited The health LED flashes red The operating system performs a graceful shutdown Fan mode behavior 200 ...

Страница 201: ...s embedded on the server system board The TPM 2 0 is supported with specific operating system support such as Microsoft Windows Server 2012 R2 and later For more information about operating system support see the product QuickSpecs on the Hewlett Packard Enterprise website https www hpe com info qs For more information about Microsoft Windows BitLocker Drive Encryption feature see the Microsoft we...

Страница 202: ...licenses must be obtained if applicable When the embedded TPM is enabled In UEFI boot mode the Trusted Platform Module operates in TPM 2 0 mode In legacy boot mode the Trusted Platform Module operation is not supported Use the UEFI System Utilities to configure the TPM From the System Utilities screen select System Configuration BIOS Platform Configuration RBSU Server Security Trusted Platform Mod...

Страница 203: ...rd is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity To help ensure maximum security observe the following guidelines when retaining the recovery key password Always store the recovery key password in multiple locations Always store copies of the recovery key password away from the server Do not save the recovery key password on an encrypted drive...

Страница 204: ...Cabling This chapter includes cabling guidelines and diagrams for internal component cabling Cabling 204 ...

Страница 205: ...fy the length of the cable Use the internal cable management features to properly route and secure the cables When routing cables be sure that the cables are not in a position where they can be pinched or crimped Avoid tight bend radii to prevent damaging the internal wires of a power cord or a server cable Never bend power cords and server cables tight enough to cause a crease in the sheathing Ma...

Страница 206: ...Remove cables that are no longer being used Retaining them inside the system can restrict airflow If you intend to use the removed cables later label and store them for future use Cabling guidelines 206 ...

Страница 207: ...t cable clip 2 DIMM guard 3 Midwall cable channel 4 Metal tab This DIMM guard is for securing Chassis intrusion detection switch cable Power supply cable This tab is for securing the ATX non hot plug power supply cables 1 2 1 2 Internal cabling management 207 ...

Страница 208: ...rive cabling 2 LFF hot plug drive cabling 4 SFF hot plug drive cabling 4 2 SFF hot plug drive cabling 4 2 SFF hot plug drive with tri mode controller cabling Energy pack cabling Storage controller backup power cabling Storage cabling 208 ...

Страница 209: ...e configuration uses a single multiconnector cable for the drive power and Mini SAS connections This cable also has an extension connector for optical drive power Color Description Orange Mini SAS cable Blue Drive power cable 2 LFF non hot plug drive cabling 209 ...

Страница 210: ...ription Orange Mini SAS cable Blue Drive power Y cable The P2 connector gray in the illustration of this cable connects to the optical drive power SATA Y cable 2 LFF drive Type a controller cabling Color Description Orange Mini SAS cable 1 1 2 LFF hot plug drive cabling 210 ...

Страница 211: ...e connects to the optical drive power SATA Y cable 2 LFF drive Type p controller cabling Color Description Orange Mini SAS cable Blue Drive power Y cable The P2 connector gray in the illustration of this cable connects to the optical drive power SATA Y cable 1 1 1 1 2 LFF hot plug drive cabling 211 ...

Страница 212: ... Mini SAS cable Blue Drive power Y cable The P2 connector gray in the illustration of this cable connects to the optical drive power SATA Y cable 4 SFF drive Type a controller cabling Color Description Orange Mini SAS cable Blue Drive power Y cable 1 1 1 4 SFF hot plug drive cabling 212 ...

Страница 213: ...ical drive power SATA Y cable 4 SFF drive Type p controller cabling Color Description Orange Mini SAS cable Blue Drive power Y cable The P2 connector gray in the illustration of this cable connects to the optical drive power SATA Y cable 1 1 1 4 SFF hot plug drive cabling 213 ...

Страница 214: ... cable Blue 4 SFF drive power Y cable Gold 2 SFF drive sideband SATA fan out cable Pink 2 SFF drive power cable The P2 connector gray in the illustration of this cable connects to the optical drive power SATA Y cable 4 2 SFF drive Type a controller cabling Color Description 1 1 4 2 SFF hot plug drive cabling 214 ...

Страница 215: ...this cable connects to the optical drive power SATA Y cable 4 2 SFF drive Type p controller cabling Color Description Orange 4 SFF drive Mini SAS cable Blue 4 SFF drive power Y cable Gold 2 SFF drive Mini SAS cable Pink 2 SFF drive power cable The P2 connector gray in the illustration of this cable connects to the optical drive power SATA Y cable 1 1 1 1 4 2 SFF hot plug drive cabling 215 ...

Страница 216: ...e SlimSAS cable Blue 4 SFF drive power Y cable Gold 2 SFF drive SlimSAS cable Pink 2 SFF drive power cable The P2 connector gray in the illustration of this cable connects to the optical drive power SATA Y cable 4 2 SFF drive Onboard SATA with tri mode type p controller cabling Color Description 1 1 4 2 SFF hot plug drive with tri mode controller cabling 216 ...

Страница 217: ...ptical drive power SATA Y cable 4 2 SFF drive Tri mode type a controller cabling Color Description Orange 4 2 SFF drive SlimSAS Y cable Blue 4 SFF drive power Y cable Pink 2 SFF drive power cable The P2 connector gray in the illustration of this cable connects to the optical drive power SATA Y cable 4 2 SFF drive Tri mode type p controller cabling 1 1 1 1 4 2 SFF hot plug drive with tri mode contr...

Страница 218: ...e 4 SFF drive power Y cable Gold 2 SFF drive SlimSAS cable Pink 2 SFF drive power cable The P2 connector gray in the illustration of this cable connects to the optical drive power SATA Y cable 1 1 4 2 SFF hot plug drive with tri mode controller cabling 218 ...

Страница 219: ...Energy pack cabling Energy pack cabling 219 ...

Страница 220: ...lot where the controller is installed The location of the storage controller backup power connector on the controller Use the following diagrams for reference only Storage controller backup power cabling from the riser slot 1 Storage controller backup power cabling from the riser slot 2 Storage controller backup power cabling 220 ...

Страница 221: ... Color Description Orange Optical drive SATA power Y cable Blue 2 LFF non hot plug drive power Y cable Optical drive cabling in the LFF hot plug drive configuration Color Description Orange Optical drive SATA power Y cable Blue 2 LFF hot plug drive power Y cable Optical drive cabling 221 ...

Страница 222: ...Optical drive cabling in the SFF hot plug drive configuration Color Description Orange Optical drive SATA power Y cable Blue 4 SFF drive power Y cable Optical drive cabling 222 ...

Страница 223: ...ling from the riser slot 1 Color Description Orange M 2 SATA SSD 1 cable Blue M 2 SATA SSD 2 cable M 2 SATA SSD add in card cabling from the riser slot 2 Color Description Orange M 2 SATA SSD 1 cable Blue M 2 SATA SSD 2 cable M 2 SATA SSD add in card cabling 223 ...

Страница 224: ...M 2 SATA SSD add in card cabling 224 ...

Страница 225: ...M 2 SSD pass through card cabling Color Description Orange M 2 SSD SlimSAS cable Blue M 2 SSD power sideband cable M 2 SSD pass through card cabling 225 ...

Страница 226: ...Fan cabling Color Description Orange Fan 1 cable Blue Fan 2 cable Gold Fan 3 cable Fan cabling 226 ...

Страница 227: ...Chassis intrusion detection switch cabling Chassis intrusion detection switch cabling 227 ...

Страница 228: ...Serial port cabling Serial port cabling 228 ...

Страница 229: ...ling Color Description Orange 14 pin power supply cable Blue ATX power supply sideband cable Flexible Slot power supply cabling Color Description Orange 14 pin power supply cable Blue Flexible Slot power supply sideband Y cable Power supply cabling 229 ...

Страница 230: ...Power supply cabling 230 ...

Страница 231: ...Specifications This chapter lists the technical specifications for the server including Environmental specifications Mechanical specifications Power supply specifications Specifications 231 ...

Страница 232: ...direct sustained sunlight Maximum rate of change is 20 C hr 36 F hr The upper limit and rate of change may be limited by the type and number of options installed System performance during standard operating support might be reduced if operating above 30 C 86 F Extended ambient operating support For approved hardware configurations the supported system inlet range is extended to be 5 to 10 C 41 to ...

Страница 233: ...fications Specification Value Dimensions Height 4 32 cm 1 70 in Depth 38 22 cm 15 05 in Width 43 46 cm 17 11 in Weight approximate values Minimum 6 00 kg 13 23 lb Maximum 10 00 kg 22 05 lb Mechanical specifications 233 ...

Страница 234: ...plies ATX 290 W Non hot plug Power Supply 92 efficiency ATX 290 W Platinum Non hot plug Power Supply 94 efficiency HPE 500 W Flex Slot Platinum Hot plug Low Halogen Power Supply 94 efficiency HPE 800 W Flex Slot 48 VDC Hot plug Low Halogen Power Supply For detailed power supply specifications see the QuickSpecs on the Hewlett Packard Enterprise website Power supply specifications 234 ...

Страница 235: ...y 50 Hz to 60 Hz Rated input current 5 5 A Maximum rated input power 331 W at 115 VAC 330 W at 230 VAC Efficiency No less than 88 at 100 load No less than 92 at 50 load No less than 88 at 20 load Power supply output Rated steady state power 290 W Maximum peak power 366 W Rated output power 290 W ATX 290 W Non hot plug Power Supply 92 efficiency 235 ...

Страница 236: ...t 230 VAC Efficiency At 230 VAC 50 Hz No less than 91 at 100 load No less than 94 at 50 load No less than 90 at 20 load No less than 80 at 10 load At 115 VAC 60 Hz No less than 87 6 at 100 load No less than 89 7 at 50 load No less than 87 2 at 20 load No less than 80 8 at 10 load Power supply output Rated steady state power 290 W Maximum peak power 366 W Rated output power 290 W ATX 290 W Platinum...

Страница 237: ...y Maximum rated input power 580 W at 100 VAC 560 W at 200 VAC 558 W at 240 VDC for China only BTUs per hour 1999 at 100 VAC 1912 at 200 VAC 1904 at 240 VDC for China only Power supply output Rated steady state power 500 W at 100 VAC to 127 VAC input 500 W at 100 VAC to 240 VAC input 500 W at 240 VDC input for China only Maximum peak power 500 W at 100 VAC to 127 VAC input 500 W at 100 VAC to 240 V...

Страница 238: ... or equivalent isolation device The branch circuit overcurrent protection must be rated 27 A CAUTION This equipment is designed to permit the connection of the earthed conductor of the DC supply circuit to the earthing conductor at the equipment If this connection is made all of the following must be met This equipment must be connected directly to the DC supply system earthing electrode conductor...

Страница 239: ... white papers and analyst reports https www hpe com storage whitepapers For additional websites see Support and other resources Product websites HPE ProLiant DL20 Gen10 Plus Server product page https www hpe com servers dl20 gen10 plus HPE ProLiant DL20 Gen10 Plus Server user documents https www hpe com info dl20gen10plus docs Websites 239 ...

Страница 240: ...upport and other resources Accessing Hewlett Packard Enterprise Support Accessing updates Remote support Warranty information Regulatory information Documentation feedback Support and other resources 240 ...

Страница 241: ...Hewlett Packard Enterprise Support Center website https www hpe com support hpesc Information to collect Technical support registration number if applicable Product name model or version and serial number Operating system name and version Firmware version Error messages Product specific reports and logs Add on products or components Third party products or components Accessing Hewlett Packard Ente...

Страница 242: ...E Software Center https www hpe com software hpesoftwarecenter To subscribe to eNewsletters and alerts https www hpe com support e updates To view and update your entitlements and to link your contracts and warranties with your profile go to the Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page https www hpe com support AccessToSupportMaterials IMPORTAN...

Страница 243: ...tiates a fast and accurate resolution based on the service level of your product Hewlett Packard Enterprise strongly recommends that you register your device for remote support If your product includes additional remote support details use search to locate that information HPE Get Connected https www hpe com services getconnected HPE Pointnext Tech Care https www hpe com services techcare HPE Comp...

Страница 244: ...ervers and Options https www hpe com support ProLiantServers Warranties HPE Enterprise and Cloudline Servers https www hpe com support EnterpriseServers Warranties HPE Storage Products https www hpe com support Storage Warranties HPE Networking Products https www hpe com support Networking Warranties Warranty information 244 ...

Страница 245: ... about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at https www hpe com info reach For Hewlett Packard Enterprise product environmental and safety information and compliance data including RoHS and REACH see https ww...

Страница 246: ...lp us improve the documentation use the Feedback button and icons located at the bottom of an opened document on the Hewlett Packard Enterprise Support Center portal https www hpe com support hpesc to send any errors suggestions or comments All document information is captured by the process Documentation feedback 246 ...

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