Factory Express Portfolio
for Servers and Storage
HP Factory Express offers configuration, customization, integration and deployment services for HP servers
and storage products. Customers can choose how their factory solutions are built, tested, integrated,
shipped and deployed.
Factory Express offers service packages for simple configuration, racking, installation, complex
configuration and design services as well as individual factory services, such as image loading, asset
tagging, and custom packaging. HP products supported through Factory Express include a wide array of
servers and storage: HP Integrity, HP ProLiant, HP ProLiant Server Blades, HP BladeSystem, HP 9000
servers as well as the MSAxxxx, VA7xxx, EVA, XP, rackable tape libraries and configurable network
switches.
For more information on Factory Express services for your specific server model please contact your sales
representative or go to:
http://www.hp.com/go/factory-express
.
HP Enterprise Configurator
The HP eConfigure Enterprise Configurator now provides factory default racking for our HP hardware
portfolio. This approach is aligned with our strategic direction to meet the needs and expectations of our
valued customers. If you require "custom" rack configuration, please contact HP's Customer Business
Center or an Authorized Partner for assistance.
Service and Support
HP Care Pack Services provide total care and support expertise with committed response designed to
meet your IT and business needs.
HP Care Pack Services provide total care and support expertise with committed response designed to
meet your IT and business needs.
HP Care Pack services include coverage for the HP branded hardware options qualified for the server
that are purchased at the same time or afterward and internal to the enclosure. It also includes the 22"
and smaller external monitors and tower UPS options up to 3kVA. These items will be covered at the
same service level and for the same coverage period as the server. Coverage of UPS Battery is not
included and standard warranty terms & conditions apply. For servers or storage systems installed within a
rack, service also covers all HP qualified rack options installed within the same rack.
To fully capitalize on your HP ProLiant servers' capabilities requires a service partner who thoroughly
understands your server technology and systems environment. HP Services, an industry leader in provision
of multi vender support solutions provides a range of support services designed to meet the varying needs
of business. Whether an SMB or large global corporation HP has a ProLiant server support offer to help
you speedily deploy and maximize system uptime.
Recommended Service - Simplify ProLiant solution implementation, maintenance and management.
Support Service - 3-Year 24x7 4 hr Response service support coverage
Deployment Service - Hardware Installation only
Enhanced Service - Optimize service level to increase IT performance and availability
Support -3-Year 24x7 24 hr Call to repair service support coverage
Support - 3-Year 24x7 6 hr Call to repair service support coverage
Support Plus -24x7 4 hr Response service support including OS coverage
Installation of a ProLiant server and Microsoft or Linux O/S per the Customer Description and/or Data
Sheet. To be delivered on a scheduled basis 8am-5pm, M-F, excl. HP holidays.
QuickSpecs
HP ProLiant DL160 Generation 6
Standard Features
DA - 13247 Worldwide QuickSpecs — Version 11 — 11.16.2009
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