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HPE ProLiant DL160 Gen9 Server

Maintenance and Service Guide

Abstract

This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware

components and software. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes that you are qualified

in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.

Part Number: 775785-004

March 2016

Edition: 4

Содержание ProLiant DL160 Gen9

Страница 1: ...ifications and requirements for hardware components and software This guide is for an experienced service technician Hewlett Packard Enterprise assumes that you are qualified in the servicing of computer equipment trained in recognizing hazards in products and are familiar with weight and stability precautions Part Number 775785 004 March 2016 Edition 4 ...

Страница 2: ... additional warranty Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein Intel and Xeon are registered trademarks of Intel Corporation in the U S and other countries Linux is the registered trademark of Linus Torvalds in the U S and other countries Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporatio...

Страница 3: ...ug drive blanks 33 Hot plug drive 34 Access panel 34 Four bay LFF non hot plug drive backplane 35 Four bay LFF hot plug drive backplane 36 Eight bay SFF hot plug drive backplane 37 Smart Storage Battery 38 Smart Storage Battery holder 39 FBWC module 40 M 2 SSD enablement kit 41 M 2 SSD enablement board 41 M 2 SSD module 43 Optical drive 44 Fan and fan blank 46 Fan population guidelines 46 Fan blan...

Страница 4: ...mponent identification 88 Front panel components 88 Front panel LEDs and buttons 89 Front panel LED power fault codes 91 Rear panel components 91 Rear panel LEDs 92 PCIe riser board slot definitions 92 System board components 93 DIMM slot locations 94 System maintenance switch 94 NMI functionality 95 Drive numbering 96 Hot plug drive LED definitions 96 Fan locations 97 Cabling 98 Cabling overview ...

Страница 5: ...Contents 5 Documentation feedback 114 Index 115 ...

Страница 6: ... specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise In cases where it is required to return the defective part to Hewlett Packard Enterprise you must ship the defective part back to Hewlett Packard Enterprise within a defined period of time normally five 5 business days The defective part must be returned with the ...

Страница 7: ...e pièce CSR Hewlett Packard Enterprise supporte l ensemble des frais d expédition et de retour et détermine la société de courses ou le transporteur à utiliser Pour plus d informations sur le programme CSR de Hewlett Packard Enterprise contactez votre Mainteneur Agrée local Pour plus d informations sur ce programme en Amérique du Nord consultez le site Web Hewlett Packard Enterprise http www hpe c...

Страница 8: ...l servizio per i soli componenti Hewlett Packard Enterprise fornirà gratuitamente le parti di ricambio Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del cliente Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le spese di spedizione e di manodopera per il servizio Customer Self Repair H...

Страница 9: ...frecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagnóstico Hewlett Packard Enterprise o los proveedores o socios de servicio de Hewlett Packard Enterprise identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su ...

Страница 10: ...rprise Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorieën CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u Hewlett Packard Enterprise verzoekt deze onderdelen vo...

Страница 11: ...Hewlett Packard Enterprise substitua essas peças serão cobradas as despesas de transporte e mão de obra do serviço Opcional Peças cujo reparo feito pelo cliente é opcional Essas peças também são projetadas para o reparo feito pelo cliente No entanto se desejar que a Hewlett Packard Enterprise as substitua pode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia dest...

Страница 12: ...repair Serviço de garantia apenas para peças A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças Segundo os termos do serviço de garantia apenas para peças a Hewlett Packard Enterprise fornece as peças de reposição sem cobrar nenhuma taxa No caso desse serviço a substituição de peças CSR é obrigatória Se desejar que a Hewlett Packard Enterprise s...

Страница 13: ...Customer self repair 13 ...

Страница 14: ...Customer self repair 14 ...

Страница 15: ...Customer self repair 15 ...

Страница 16: ...e parts are not designed for customer self repair In order to satisfy the customer warranty Hewlett Packard Enterprise requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog 1 Obligatoire Pièces pour lesquelles le client doit procéder lui même aux réparations Si vous demandez à Hewlett Packard Enterprise de procéder au rempla...

Страница 17: ...Componentes cuya reparación por parte del usuario es opcional Estos componentes también están diseñados para que puedan ser reparados por el usuario Sin embargo si precisa que Hewlett Packard Enterprise realice su sustitución puede o no conllevar costes adicionales dependiendo del tipo de servicio de garantía correspondiente al producto 3 No Algunos componentes de Hewlett Packard Enterprise no est...

Страница 18: ...ystem components Hewlett Packard Enterprise continually improves and changes product parts For complete and current supported parts information see the Hewlett Packard Enterprise PartSurfer website http www hpe com info partssurfer ...

Страница 19: ...SATA cables 2 10 Smart Storage Battery 815983 001 Mandatory1 11 Processors include alcohol pad and thermal compound Intel Xeon E5 2600 v3 processors a 1 60 GHz Intel Xeon E5 2603 v3 6C 85 W 762441 001 Optional2 b 1 80 GHx Intel Xeon E5 2630L v3 8C 55W 762459 001 Optional2 c 1 80 GHz Intel Xeon E5 2650L v3 12C 65 W 762461 001 Optional2 d 1 90 GHz Intel Xeon E5 2609 v3 6C 85 W 762443 001 Optional2 e...

Страница 20: ...2133R 15 774170 001 Mandatory1 d 8 GB single rank x8 PC4 2133P R 804843 001 Mandatory1 e 8 GB dual rank x8 PC4 2133P R 774171 001 Mandatory1 f 16 GB dual rank x4 PC4 2133R 15 774172 001 Mandatory1 g 16 GB dual rank x4 PC4 2133P L 774173 001 Mandatory1 h 32 GB dual rank x4 PC4 2133P R 774175 001 Mandatory1 i 32 GB quad rank x4 PC4 2133P L 774174 001 Mandatory1 j 64 GB quad rank x4 PC4 2133P L 77417...

Страница 21: ...ll processors in this HPE ProLiant server must have the same cache size speed number of cores and rated maximum power consumption Intel Xeon E5 2600 v4 processors with a TDP higher than 105 W are only supported in the system board spare 848082 001 1 Mandatory Parts for which customer self repair is mandatory If you request Hewlett Packard Enterprise to replace these parts you will be charged for t...

Страница 22: ...uya reparación por parte del usuario es obligatoria Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio 2 Opcional Componentes cuya reparación por parte del usuario es opcional Estos componentes también están diseñados para que puedan ser reparados por el usuario Sin em...

Страница 23: ...Illustrated parts catalog 23 ...

Страница 24: ...ontainers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions This symbol in...

Страница 25: ...ot fastened to the rails Hewlett Packard Enterprise recommends that a minimum of two people are required for all rack server installations A third person may be required to help align the server if the server is installed higher than chest level Use caution when installing the server in or removing the server from the rack it is unstable when not fastened to the rails WARNING To reduce the risk of...

Страница 26: ...is extended WARNING When installing a server in a telco rack be sure that the rack frame is adequately secured at the top and bottom to the building structure Preparation procedures To access some components and perform certain service procedures you must perform one or more of the following procedures Access the product front panel Remove the security bezel optional on page 26 Power down the serv...

Страница 27: ...han 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applications and the OS If an application stops responding you can use this method to force a shutdown Use a virtual power button selection through iLO 4 This method initiates a controlled remote shutdown of applications and the OS before the server enters standby mo...

Страница 28: ...es and sliding the server into the rack The sliding rails could pinch your fingers 4 Do one of the following o In a server that uses thumbscrew rack ears loosen the captive thumbscrews that secure the server faceplate to the front of the rack and then slide the server out of the rack o In a server that uses quick release latch rack ears i Open the latches on both sides of the server ii If necessar...

Страница 29: ...owing o In a server that uses thumbscrew rack ears tighten the captive thumbscrews o In a server that uses quick release latch rack ears if necessary tighten the shipping screws 7 Connect the peripheral cables 8 Connect each power cord to the server 9 Connect each power cord to the power source Access the product rear panel Opening the cable management arm To access the server rear panel 1 Release...

Страница 30: ...he server in or removing the server from the rack it is unstable when not fastened to the rails To remove the server from a Hewlett Packard Enterprise Compaq branded Telco or a third party rack 1 Power down the server on page 27 2 Extend the server on the rack rails until the server rail release latches engage 3 Disconnect all peripheral cables from the server 4 Disconnect each power cord from the...

Страница 31: ...m the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 30 4 Remove the access panel Access panel on page 34 5 Disconnect all cables connected to existing expansion boards 6 Lift the PCI riser cage to unseat the PCI riser board o Primary PCI riser cage o Secondary PCI riser cage Non hot plug drive carrier ...

Страница 32: ...ezel optional on page 26 4 Remove the drive carrier To replace the component slide the component into the bay until it clicks Non hot plug drive CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Back up all server data on the drive 2 Power down the server on page 27 3 Remove al...

Страница 33: ...bays are populated with either a component or a blank To remove the component 1 If installed remove the security bezel Remove the security bezel optional on page 26 2 Remove the drive blank o Hot plug LFF drive blank To replace the LFF drive blank slide the component into the bay until it clicks o Hot plug SFF drive blank To replace the SFF drive blank while pressing the release latch slide the co...

Страница 34: ... To remove the component WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage 1 Power down the server ...

Страница 35: ...el optional on page 26 2 Power down the server on page 27 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 30 5 Remove the access panel Access panel on page 34 6 Remove the front I O cable from the cable clips 7 Remove th...

Страница 36: ...6 2 Power down the server on page 27 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 30 5 Remove the access panel Access panel on page 34 6 Remove the front I O cable from the cable clips 7 Remove all hot plug hard drive...

Страница 37: ...ezel optional on page 26 2 Power down the server on page 27 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 30 5 Remove the access panel Access panel on page 34 6 Remove all hot plug hard drives Hot plug drive on page 34...

Страница 38: ...e touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any system installation Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the foll...

Страница 39: ...ponents take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from th...

Страница 40: ...ns before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rac...

Страница 41: ...ard WARNING To reduce the risk of personal injury from hot surfaces allow the drives power input modules and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any system installation Improper grounding can cause electrostatic discharge To remove the component 1 Power down the ...

Страница 42: ...erver 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 30 4 Remove the access panel Access panel on page 34 5 Remove the PCI riser cage on page 30 6 Disconnect the SATA cables from the M 2 SSD enablement board 7 Remove the M 2 SSD enablement board o Slot 3 o Slot 2 ...

Страница 43: ... static precautions before beginning any system installation Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page...

Страница 44: ...llation Improper grounding can cause electrostatic discharge CAUTION To prevent improper cooling and thermal damage do not operate the chassis unless all bays are populated with a component or a blank To remove the component 1 If installed remove the security bezel Remove the security bezel optional on page 26 2 Power down the server on page 27 3 Remove all power a Disconnect each power cord from ...

Страница 45: ...Removal and replacement procedures 45 6 Disconnect the optical drive cable from the drive 7 Remove the optical drive o Four bay LFF drive model ...

Страница 46: ...cedure Fan and fan blank Fan population guidelines Configuration Fan bay 1 Fan bay 2 Fan bay 3 Fan bay 4 Fan bay 5 Fan bay 6 Fan bay 7 One processor non redundant Blank Blank Blank Fan Blank Fan Fan One processor redundant Blank Blank Blank Fan Fan Fan Fan Two processors non redundant Fan Fan Fan Blank Fan Fan Fan ...

Страница 47: ...k of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any system installation Improper grounding can cause electrostatic discharge CAUTION To prevent improper cooling and thermal damage do not operate the server unless al...

Страница 48: ...on Improper grounding can cause electrostatic discharge CAUTION To prevent improper cooling and thermal damage do not operate the server blade enclosure unless all bays are populated with either a component or a blank To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one...

Страница 49: ...2400 MT s For the latest memory configuration information see the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs Removing a DIMM WARNING To reduce the risk of personal injury from hot surfaces allow the drives power input modules and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropr...

Страница 50: ... the appropriate anti static precautions before beginning any system installation Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server ...

Страница 51: ...l grease from the processor with the alcohol swab Allow the alcohol to evaporate before continuing 2 Remove the thermal interface protective cover from the heatsink 3 Install the heatsink a Position the heatsink on the processor backplate b Tighten one pair of diagonally opposite screws halfway and then tighten the other pair of screws ...

Страница 52: ...ves and the internal system components to cool before touching them CAUTION To avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this server CAUTION To prevent possible server malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part number CAUTION To prevent possible...

Страница 53: ...t each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 30 4 Remove the access panel Access panel on page 34 5 Remove the heatsink a Loosen one pair of diagonally opposite screws halfway and then loosen the other pair of screws b Completely loosen all screws...

Страница 54: ...E SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts 7 Remove the processor from the processor retaining bracket CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts ...

Страница 55: ...YSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts CAUTION Do not press down on the processor Pressing down on the processor may cause damage to the processor socket and the system board Press only in the area indicated on the processor retaining bracket 2 Close the processor retaining bracket When the pro...

Страница 56: ...the processor retaining bracket 4 Clean the old thermal grease from the heatsink with the alcohol swab Allow the alcohol to evaporate before continuing 5 Apply all the grease to the top of the processor in the following pattern to ensure even distribution 6 Install the heatsink a Tighten one pair of diagonally opposite screws halfway and then tighten the other pair of screws ...

Страница 57: ... prevent damage to electrical components take the appropriate anti static precautions before beginning any system installation Improper grounding can cause electrostatic discharge CAUTION To prevent improper cooling and thermal damage do not operate the server blade enclosure unless all bays are populated with either a component or a blank To remove the component 1 Power down the server on page 27...

Страница 58: ...Removal and replacement procedures 58 6 Remove the PCI riser cage on page 30 7 Remove the expansion board o Slot 1 o Slot 2 ...

Страница 59: ...s take the appropriate anti static precautions before beginning any system installation Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the s...

Страница 60: ...he component reverse the removal procedure Secondary PCIe riser assembly CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord...

Страница 61: ...nal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any system installation Improper grounding can cause electrostatic discharge For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterpris...

Страница 62: ...Removal and replacement procedures 62 5 Disconnect the FlexibleLOM sideband cable 6 Remove the FlexibleLOM riser cage ...

Страница 63: ... real time clock Under normal use battery life is 5 to 10 years WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F D...

Страница 64: ...anel Access panel on page 34 5 Remove the PCI riser cage on page 30 6 Locate the battery on the system board System board components on page 93 7 Remove the battery o For battery socket with a metal release tab o For battery socket that uses a plastic outer lip to secure the system battery use a small flat bladed nonconductive tool to carefully remove the battery from the socket WARNING Do not exe...

Страница 65: ...nd the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any system installation Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 27 2 Remove all power a Disconnect each power cord from the power source b Disconnect each ...

Страница 66: ...onnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 27 o Remove the server from the rack on page 30 4 Remove the access panel Access panel on page 34 5 To remove the front I O module for four bay LFF drive model a Remove the screws and disconnect the front I O module from the front panel b Det...

Страница 67: ...ctors from the front panel To replace the component reverse the removal procedure System board WARNING To reduce the risk of personal injury from hot surfaces allow the drives power input modules and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any system installation Imp...

Страница 68: ... 4 Remove the access panel Access panel on page 34 5 Remove the fans Fan and fan blank on page 46 6 Remove the fan blanks Fan population guidelines on page 46 7 Remove the PCI riser cage on page 30 8 Remove the dedicated iLO management module Dedicated iLO management module on page 65 9 Disconnect all cables connected to the system board 10 Remove the Smart Storage Battery Smart Storage Battery on...

Страница 69: ... EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts 15 Remove the processor from the processor retaining bracket CAUTION When returning a damaged system board to Hewlett Packard Enterprise always install all processor socket covers to prevent damage to the processor sockets and system board 16 Remove the system board a Remove the system b...

Страница 70: ...Removal and replacement procedures 70 b Lift the system board out of the chassis 17 Remove the two DIMM guards from the system board ...

Страница 71: ...Removal and replacement procedures 71 To replace the system board assembly 1 Install the two DIMM guards removed from the system board on the system board replacement 2 Install the system board assembly ...

Страница 72: ...ent procedures 72 3 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket 4 Remove the clear processor socket cover Retain the processor socket cover for future use ...

Страница 73: ...r may cause damage to the processor socket and the system board Press only in the area indicated on the processor retaining bracket CAUTION Close and hold down the processor cover socket while closing the processor locking levers The levers should close without resistance Forcing the levers closed can damage the processor and socket requiring system board replacement 6 Close the processor retainin...

Страница 74: ...rocessor socket cover on the failed system board 9 Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab Allow the alcohol to evaporate before continuing 10 Apply all the grease to the top of the processor in the following pattern to ensure even distribution 11 Install the heatsink a Tighten one pair of diagonally opposite screws halfway and then tighten...

Страница 75: ...r and the product ID 1 During the server startup sequence press the F9 key to access UEFI System Utilities 2 Select the System Configuration BIOS Platform Configuration RBSU Advanced Options Advanced System ROM Options Serial Number and then press the Enter key 3 Enter the serial number and press the Enter key The following message appears The serial number should only be modified by qualified ser...

Страница 76: ...ng can cause electrostatic discharge To remove the component 1 Power down the server on page 27 2 Access the product rear panel on page 29 3 Release the power cord from the strain relief clip 4 Remove all power a Disconnect the power cord from the power source b Disconnect the power cord from the server 5 Remove the server from the rack on page 30 6 Remove the access panel Access panel on page 34 ...

Страница 77: ... module installed nonredundant 900 W Two power input modules installed redundant 800 W HPE 900 W AC 240 V DC Gold Power Input Module 775595 B21 o This module is compatible with the AC 240 V DC RPS backplane 814835 B21 o The 240 V DC function of this module only applies to server installations based in China For more information about the power supply features specifications and compatibility see t...

Страница 78: ... WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down t...

Страница 79: ...ch power cord from the server 5 Remove all installed power input modules Hot plug power input module on page 77 6 Remove the server from the rack on page 30 7 Place the server on a sturdy level surface 8 Remove the access panel Access panel on page 34 9 If installed remove the secondary PCI riser cage Remove the PCI riser cage on page 30 10 Disconnect the RPS backplane cables ...

Страница 80: ...e system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data If you suspect a TPM board failure leave the TPM installed and remove the system board Contact a Hewlett Packard Enterprise authorized service provider...

Страница 81: ... Gen9_TSG_es German http www hpe com support Gen9_TSG_de Japanese http www hpe com support Gen9_TSG_ja Simplified Chinese http www hpe com support Gen9_TSG_zh_cn The HPE ProLiant Gen9 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select...

Страница 82: ...ET Integrated Remote Console to collaborate with up to four server administrators Remotely mount high performance Virtual Media devices to the server Securely and remotely control the power state of the managed server Implement true Agentless Management with SNMP alerts from iLO regardless of the state of the host server Download the Active Health System log Register for HPE remote support Use iLO...

Страница 83: ...ass thru provides continuous monitoring of hardware and configuration changes system status and service alerts for various server components The Agentless Management Service is available in the SPP which can be downloaded from the Hewlett Packard Enterprise website http www hpe com servers spp download The Active Health System log can be downloaded manually from iLO 4 or HPE Intelligent Provisioni...

Страница 84: ...ng system features Displaying system information Selecting the primary boot controller Configuring memory options Selecting a language Launching other pre boot environments such as the Embedded UEFI Shell and Intelligent Provisioning For more information on the UEFI System Utilities see the HPE UEFI System Utilities User Guide for HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise website...

Страница 85: ...be modified by qualified service personnel This value should always match the serial number located on the chassis 4 Press the Enter key to clear the warning 5 Enter the serial number and press the Enter key 6 Select Product ID The following warning appears Warning The Product ID should ONLY be modified by qualified service personnel This value should always match the Product ID located on the cha...

Страница 86: ...remotesupport docs Insight Remote Support is available as part of Hewlett Packard Enterprise Warranty HPE support services or Hewlett Packard Enterprise contractual support agreement USB support Hewlett Packard Enterprise servers support both USB 2 0 ports and USB 3 0 ports Both types of ports support installing all types of USB devices USB 1 0 USB 2 0 and USB 3 0 but may run at lower speeds in sp...

Страница 87: ...g with HPE ProLiant Gen8 servers HPE SSA replaces ACU with an enhanced GUI and additional configuration features The HPE SSA exists in three interface formats the HPE SSA GUI the HPE SSA CLI and HPE SSA Scripting Although all formats provide support for configuration tasks some of the advanced tasks are available in only one format Some HPE SSA features include the following Supports online array ...

Страница 88: ...mer asset tag label The reverse side shows the default iLO account information and QR code label Use your mobile device to scan the QR code label to display the server mobile product page http www hpe com qref dl160gen9 This page contains links to server setup information spare part numbers QuickSpecs troubleshooting resources and other useful product links 3 USB 2 0 connector 4 LFF drives 8 89 cm...

Страница 89: ...ault iLO account information and QR code label Use your mobile device to scan the QR code label to display the server mobile product page http www hpe com qref dl160gen9 This page contains links to server setup information spare part numbers QuickSpecs troubleshooting resources and other useful product links 3 Optical drive optional 4 USB 2 0 connector 5 SFF drives 6 35 cm 2 5 in Front panel LEDs ...

Страница 90: ...Log on page 84 or use iLO HPE iLO on page 82 to review the system health status 3 NIC status LED Solid green Link to network Flashing green 1 flash per second Network active Off No network activity 4 Power On Standby button and system power LED Solid green System on Flashing green 1 flash per second Performing power on sequence Solid amber System in standby Off No power present If the system power...

Страница 91: ...AS HBA controller 6 flashes System board PCIe slots 7 flashes Power backplane or storage backplane 8 flashes Power supply 9 flashes For more information see Front panel LEDs and buttons on page 89 Rear panel components Item Description 1 Slot 1 PCIe3 x16 16 8 4 1 2 Slot 2 PCIe3 x8 8 4 1 3 Slot 3 PCIe3 x16 16 8 4 1 4 Non hot plug power supply 5 Power supply blank bay 2 of optional redundant power s...

Страница 92: ...green Link to network Flashing green Network active Off No network activity 4 Power supply LED Solid green Normal Off One or more of the following conditions exists Power is unavailable Power supply failed Power supply is in standby mode Power supply error PCIe riser board slot definitions Expansion Slots Riser board options Technology Bus Width Connector Width Form Factor Notes 1 PCIe riser Flexi...

Страница 93: ...SB 3 0 connector 8 Mini SAS connector 1 9 Mini SAS connector 2 10 Front I O connector 11 DIMM slots for processor 1 12 Processor 1 13 Fan connector 7 14 Fan connector 6 15 Fan connector 5 16 Fan connector 4 17 Processor 2 18 Fan connector 3 19 Fan connector 2 20 DIMM slots for processor 2 21 Fan connector 1 22 Reserved 23 24 pin power supply connector 24 Smart Storage Battery connector 25 Power su...

Страница 94: ...ly 1 through 8 for each processor The supported AMP modes use the letter assignments for population guidelines System maintenance switch Position Default Function S1 Off Off iLO 4 security is enabled On iLO 4 security is disabled S2 Off Off System configuration can be changed On System configuration is locked S3 Off Reserved S4 Off Reserved S5 Off Off Power on password is enabled On Power on passw...

Страница 95: ...r 4 Select Enable SATA AHCI Support and then press Enter 5 Press F10 to save the selection 6 Press Y to save the changes The Change saved confirmation prompt appears 7 Select Exit and resume system boot and press Enter The server continues the normal boot process NMI functionality An NMI crash dump creates a crash dump log before resetting a system which is not responding Crash dump log analysis i...

Страница 96: ...Removing the drive causes one or more of the logical drives to fail Off Removing the drive does not cause a logical drive to fail 4 Drive status Solid green The drive is a member of one or more logical drives Flashing green The drive is rebuilding or performing a RAID migration strip size migration capacity expansion or logical drive extension or is erasing Flashing amber green The drive is a memb...

Страница 97: ...m board Mini SAS connectors operate in AHCI or Legacy mode Under this condition The drives cannot be a part of a hardware RAID or a logical drive The Locate Drive status and Do not remove LEDs of the affected drives are disabled Use BIOS Platform Configuration RBSU in the UEFI System Utilities HPE UEFI System Utilities on page 84 to enable or disable the B140i controller System Configuration BIOS ...

Страница 98: ...ckard Enterprise website http www hpe com info servers CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped Storage cabling Depending on the controller option installed the actual storage controller connectors might look different from what is shown in this section Four bay LFF non hot plug drive cabling Four bay LFF non hot plug dri...

Страница 99: ...ay LFF drive backplane connected to the system board Item Description 1 Drive power cable 2 Mini SAS cable Four bay LFF drive backplane connected to a P440 controller in the low profile expansion slot Item Description 1 Drive power cable 2 Mini SAS cable ...

Страница 100: ... a H240 adapter in the low profile expansion slot Item Description 1 Drive power cable 2 Mini SAS cable Eight bay SFF hot plug drive cabling Eight bay SFF drive backplane connected to the system board Item Description 1 Drive power cable 2 Mini SAS cable ...

Страница 101: ...to a P440 controller in the low profile expansion slot Item Description 1 Drive power cable 2 Mini SAS cable Eight bay SFF drive backplane connected to a H240 adapter in the low profile expansion slot Item Description 1 Drive power cable 2 Mini SAS cable ...

Страница 102: ...Cabling 102 M 2 SSD cabling Slot 1 cable routing Slot 2 cable routing ...

Страница 103: ...chased option This server only supports FBWC module installation when a Smart Array P Series controller is installed Depending on the controller option installed the actual storage controller connectors might look different from what is shown in this section FBWC module slot 1 cabling ...

Страница 104: ...Cabling 104 FBWC module slot 2 cabling FBWC module slot 3 cabling ...

Страница 105: ...Cabling 105 Smart Storage Battery cabling FlexibleLOM cabling ...

Страница 106: ... supply cabling Item Description 1 24 pin power supply cable 2 16 pin power supply sideband signal cable HPE 800 W 900 W hot plug power supply cabling Item Description 1 24 pin power supply cable 2 16 pin power supply sideband signal cable 3 10 pin RPS connector ...

Страница 107: ...ion 1 24 pin power supply cable 2 16 pin power supply sideband signal cable 3 10 pin RPS connector Optical drive cabling Optical drive cabling in the four bay LFF drive configuration Item Description 1 Drive power cable 2 Optical drive SATA and power cable ...

Страница 108: ...bling 108 Optical drive cabling in the eight bay SFF drive configuration Item Description 1 Drive power cable 2 Optical drive SATA and power cable Front I O cabling Front I O cabling in LFF configuration ...

Страница 109: ...Cabling 109 Front I O cabling in SFF configuration Front USB 3 0 cabling ...

Страница 110: ...e type and number of options installed For certain approved hardware configurations the supported system inlet temperature range is extended 5 C to 10 C 41 F to 50 F and 35 C to 40 C 95 F to 104 F at sea level with an altitude derating of 1 0 C per every 175 m 1 8 F per every 574 ft above 900 m 2953 ft to a maximum of 3048 m 10 000 ft 40 C to 45 C 104 F to 113 F at sea level with an altitude derat...

Страница 111: ... the power input module and RPS backplane types see Power input module and RPS backplane characteristics on page 77 For more information about the power supply features specifications and compatibility see the Hewlett Packard Enterprise website http www hpe com servers powersupplies CAUTION Check the system and power supply input ratings before powering up the server Hot plug power supply calculat...

Страница 112: ...t AMP Advanced Memory Protection CSR Customer Self Repair FBWC flash backed write cache GPU graphics processing unit HBA host bus adapter HPE SIM HPE Systems Insight Manager HPE SSA HPE Smart Storage Administrator Hz hertz iLO Integrated Lights Out IML Integrated Management Log LFF large form factor ...

Страница 113: ...nect Express POST Power On Self Test PSU power supply unit RBSU ROM Based Setup Utility SAS serial attached SCSI SATA serial ATA SD Secure Digital SFF small form factor SPP Service Pack for ProLiant TPM Trusted Platform Module UEFI Unified Extensible Firmware Interface UID unit identification USB universal serial bus ...

Страница 114: ...tion send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date located on the front cover of the document For online help content include the product name product version help edition and publication date located on the legal notices page ...

Страница 115: ...nctionality 87 F fan blank 47 fan connectors 46 fan module location 97 fan modules removal 46 fan population guidelines 46 FBWC cabling 103 FBWC module 40 FlexibleLOM riser board 61 front I O module 65 front panel components 88 front panel LED power fault codes 91 front panel LEDs 89 91 front panel LEDs and buttons 89 G grounding methods 24 grounding requirements 24 H health driver 87 heatsink 50 ...

Страница 116: ...77 78 111 re entering the server serial number 85 remote support and analysis tools 86 removal and replacement procedures 24 remove PCI riser cage 30 remove server from rack 30 required tools 24 requirements airflow 25 requirements environmental 110 riser board 92 ROM Based Setup Utility RBSU 84 S safety considerations 24 security bezel removing 26 serial number 85 server specifications 110 server...

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