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Troubleshooting  56 

Troubleshooting 

Troubleshooting resources 

The 

HPE

 

ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting

 provides procedures for 

resolving common problems and comprehensive courses of action for fault isolation and identification, 
issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide, 
select a language: 

•

 

English (

http://www.hpe.com/support/Gen9_TSG_en

) 

•

 

French (

http://www.hpe.com/support/Gen9_TSG_fr

) 

•

 

Spanish (

http://www.hpe.com/support/Gen9_TSG_es

) 

•

 

German (

http://www.hpe.com/support/Gen9_TSG_de

) 

•

 

Japanese (

http://www.hpe.com/support/Gen9_TSG_ja

) 

•

 

Simplified Chinese (

http://www.hpe.com/support/Gen9_TSG_zh_cn

) 

The

 HPE ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages

 provides a list of error 

messages and information to assist with interpreting and resolving error messages on ProLiant servers 
and server blades. To view the guide, select a language: 

•

 

English (

http://www.hpe.com/support/Gen9_EMG_en

) 

•

 

French (

http://www.hpe.com/support/Gen9_EMG_fr

) 

•

 

Spanish (

http://www.hpe.com/support/Gen9_EMG_es

) 

•

 

German (

http://www.hpe.com/support/Gen9_EMG_de

) 

•

 

Japanese (

http://www.hpe.com/support/Gen9_EMG_ja

) 

•

 

Simplified Chinese (

http://www.hpe.com/support/Gen9_EMG_zh_cn

) 

Содержание ProLiant BL460c Gen9

Страница 1: ...rson who installs administers and troubleshoots servers and storage systems Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 768826 005 March 2017 Edition 5 ...

Страница 2: ... not be liable for technical or editorial errors or omissions contained herein Linux is the registered trademark of Linus Torvalds in the U S and other countries Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries microSD is a trademark or a registered trademark of SD 3C in the United States other countries or bo...

Страница 3: ...the mezzanine assembly 20 Remove the FlexibleLOM 20 Install the FlexibleLOM 21 Remove the storage controller NVMe pass through board 22 Remove a drive 23 Install the front panel drive cage assembly 23 Remove the front panel drive cage assembly 24 Setup 25 Overview 25 Installing an HPE BladeSystem c Class enclosure 25 Preparing the enclosure 25 Installing server blade options 25 Installing intercon...

Страница 4: ... HPE iLO 57 Active Health System 57 iLO RESTful API support 58 Integrated Management Log 58 HPE Insight Remote Support 58 HPE iLO 59 Intelligent Provisioning 60 Insight Diagnostics 60 Erase Utility 60 Scripting Toolkit for Windows and Linux 61 Service Pack for ProLiant 61 HP Smart Update Manager 61 UEFI System Utilities 62 Using UEFI System Utilities 62 Flexible boot control 63 Restoring and custo...

Страница 5: ... 73 Electrostatic discharge 74 Preventing electrostatic discharge 74 Grounding methods to prevent electrostatic discharge 74 Specifications 75 Environmental specifications 75 Server blade specifications 75 Support and other resources 76 Accessing Hewlett Packard Enterprise Support 76 Information to collect 76 Accessing updates 76 Websites 76 Customer Self Repair 77 Remote support 84 Acronyms and a...

Страница 6: ...Serial label pull tab 2 HPE c Class Blade SUV connector behind the serial label pull tab 3 Drive bay 2 4 Drive bay 1 5 Server blade release lever 6 Server blade release button The SUV connector and the c Class Blade SUV Cable are used for some server blade configuration and diagnostic procedures ...

Страница 7: ... power cord is not attached no power supplies are installed power supply failure has occurred or the front I O cable is disconnected 3 UID LED Solid blue Activated Flashing blue 1 flash per second Remote management or firmware upgrade in progress 4 flashes per second iLO manual reboot sequence initiated 8 flashes per second iLO manual reboot sequence in progress Off Deactivated 4 NIC status LED So...

Страница 8: ...orage backplane 8 flashes Power supply 9 flashes For more information see Front panel LEDs and buttons on page 7 Serial label pull tab information The serial label pull tab is located on the front panel of the server blade To locate the serial label pull tab see Front panel components on page 6 The serial label pull tab provides the following information Product serial number HPE iLO information Q...

Страница 9: ... expansion or logical drive extension or is erasing Flashing amber green The drive is a member of one or more logical drives and predicts the drive will fail Flashing amber The drive is not configured and predicts the drive will fail Solid amber The drive has failed Off The drive is not configured by a RAID controller IMPORTANT The Dynamic Smart Array B140i Controller is only available in UEFI Boo...

Страница 10: ...red on and configured in system Do not remove the drive Ejection request pending Do not remove the drive Drive removed from the PCIe bus and can be ejected 5 Power button Momentary press to request drive removal from PCIe bus and ejection Drive removal request can be denied by operating system 6 Do Not Remove button Releases the release lever for removal and insertion Upon NVMe SSD insertion an LE...

Страница 11: ...r 2 Type A or Type B mezzanine 8 Enclosure connector 9 MicroSD card slot 10 FlexibleLOM connectors 2 11 SAS SATA or NVMe backplane 12 Internal USB 3 0 connector 13 Smart Storage Battery connector 14 Direct connect SATA connector 15 System maintenance switch 16 TPM connector System maintenance switch Position Default Function S1 Off Off iLO security is enabled On iLO security is disabled S2 Off Off...

Страница 12: ...ystem is prepared to erase all system configuration settings from both CMOS and NVRAM CAUTION Clearing CMOS NVRAM or both deletes configuration information Be sure to configure the server blade properly to prevent data loss Mezzanine connector definitions Item PCIe Mezzanine connector 1 x16 Type A mezzanine card only Mezzanine connector 2 x16 Type A or B mezzanine card When installing a mezzanine ...

Страница 13: ... sides of the connector Failure to do so can result in damage to the equipment Item Connector Description 1 Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures 2 USB For connecting up to two USB devices 3 Video For connecting a video monitor The USB connectors on the SUV cable do not support devices that require greater than a 500mA power so...

Страница 14: ...TANT When the server blade is in standby mode auxiliary power is still being provided to the system Depending on the Onboard Administrator configuration use one of the following methods to power down the server blade Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server blade enters standby mode Press and hold the Pow...

Страница 15: ...Identify the proper server blade 2 Power down the server blade on page 14 3 Remove the server blade 4 Place the server blade on a flat level work surface WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server blade before beginning ...

Страница 16: ... server blade on page 15 3 Place the server blade on a flat level work surface 4 Remove the access panel on page 15 5 If installed remove the direct connect SATA cable Remove the direct connect SATA cable on page 19 6 If installed remove the internal USB drive To locate the internal USB connector see System board components on page 11 IMPORTANT When removing the right DIMM baffle leave the Smart S...

Страница 17: ... right side o DIMM baffle left side Install the DIMM baffles The server contains two DIMM baffles 1 Power down the server blade on page 14 2 Remove the server blade on page 15 3 Place the server blade on a flat level work surface ...

Страница 18: ...ove the access panel on page 15 5 Install the DIMM baffle o DIMM baffle right side o DIMM baffle left side 6 Install the access panel on page 16 7 Install the server blade on page 28 8 Power up the server blade on page 14 ...

Страница 19: ...m board c Loosen the captive screw d Disconnect the other end of the cable from the drive backplane e Release the cable from the DIMM baffle Install the direct connect SATA cable 1 Power down the server blade on page 14 2 Remove the server blade on page 15 3 Place the server blade on a flat level work surface 4 Remove the access panel on page 15 5 Install the direct connect SATA cable a Connect th...

Страница 20: ...de on page 14 2 Remove the server blade on page 15 3 Place the server blade on a flat level work surface 4 Remove the access panel on page 15 5 Remove the mezzanine assembly Remove the FlexibleLOM 1 Power down the server blade on page 14 2 Remove the server blade on page 15 3 Place the server blade on a flat level work surface ...

Страница 21: ...xibleLOM 1 Power down the server blade on page 14 2 Remove the server blade on page 15 3 Place the server blade on a flat level work surface 4 Remove the access panel on page 15 5 Remove the mezzanine assembly on page 20 6 Install the FlexibleLOM 7 Install the mezzanine assembly Mezzanine card option on page 35 8 Install the access panel on page 16 9 Install the server blade on page 28 ...

Страница 22: ...p all server blade data 2 Power down the server blade on page 14 3 Remove the server blade on page 15 4 Place the server blade on a flat level work surface 5 Remove the access panel on page 15 6 Prepare the storage controller NVMe pass through board for removal 7 Remove the storage controller NVMe pass through board ...

Страница 23: ... 5 Do one of the following o Remove the storage controller NVMe pass through board on page 22 o Remove the direct connect SATA cable on page 19 6 Install the front panel drive cage assembly a Align the pins on the chassis and slide the front panel drive cage assembly into the server b Secure the component with two T 15 screws c Close the serial label pull tab 7 Install all DIMM baffles Install the...

Страница 24: ...emove the storage controller NVMe pass through board on page 22 o Remove the direct connect SATA cable on page 19 6 If installed remove the internal USB drive To locate the internal USB connector see System board components on page 11 7 Remove all DIMM baffles Remove the DIMM baffles on page 16 CAUTION Always remove the storage controller NVMe pass through board before removing the front panel dri...

Страница 25: ...UTION To prevent improper cooling and thermal damage do not operate the server blade or the enclosure unless all drive and device bays are populated with either a component or a blank IMPORTANT For optimal cooling and system performance configure the c7000 enclosure with ten fans and configure the c3000 enclosure with six fans BladeSystem enclosures ship with device bay dividers to support half he...

Страница 26: ...bleLOM or mezzanine signals Server blade signal Interconnect bay Interconnect bay labels FlexibleLOM 1 and 2 Mezzanine 1 3 and 4 Mezzanine 2 5 and 6 Mezzanine 2 7 and 8 For detailed port mapping information see the BladeSystem enclosure installation poster or the BladeSystem enclosure setup and installation guide on the Hewlett Packard Enterprise website http www hpe com support BladeSystem Enclos...

Страница 27: ... 1 2 Four port cards connect to bay 2 Mezzanine 2 3 and 4 Four port cards Ports 1 and 3 connect to bay 3 Ports 2 and 4 connect to bay 4 Connecting to the network To connect the BladeSystem to a network each enclosure must be configured with network interconnect devices to manage signals between the server blades and the external network ...

Страница 28: ...pulated with either a component or a blank CAUTION Failure to install the divider in a quadrant when installing half height blades can result in damage to the connectors on the server blades For the best possible BladeSystem and Virtual Connect experience and to prevent a future reboot Hewlett Packard Enterprise requires updating the Onboard Administrator and Virtual Connect to the correct version...

Страница 29: ...enclosure connector cover Retain the blank for future use 3 Install the server blade Completing the configuration To complete the server blade and BladeSystem configuration see the overview card that ships with the enclosure ...

Страница 30: ...ching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge The server blade supports up to two 2 5 inch SFF SAS SATA or NVMe drives Ensure that the appropriate backplane is installed when installing drives SAS SATA drive option CAUTION To prevent improper cooling and therm...

Страница 31: ... LED definitions on page 9 NVMe SSD option CAUTION To prevent improper cooling and thermal damage do not operate the server blade or the enclosure unless all drive and device bays are populated with either a component or a blank 1 Remove the drive blank 2 Press the Do Not Remove button to release the Release lever 3 Install the drive ...

Страница 32: ...ent 1 Back up all server blade data 2 Power down the server blade on page 14 3 Remove the server blade on page 15 4 Place the server blade on a flat level work surface 5 Remove the access panel on page 15 6 Prepare the storage controller NVMe pass through board for installation 7 Align the storage controller NVMe pass through board with the alignment pins and lower it into server blade ...

Страница 33: ...tion To install the component 1 Power down the server blade on page 14 2 Remove the server blade on page 15 3 Place the server blade on a flat level work surface 4 Remove the access panel on page 15 5 If installed remove the direct connect SATA cable Remove the direct connect SATA cable on page 19 6 If installed remove the internal USB drive To locate the internal USB connector see System board co...

Страница 34: ...Hardware options installation 34 8 Install the Smart Storage Battery on the DIMM baffle 9 Route the cable on the DIMM baffle 10 Align and install the DIMM baffle ...

Страница 35: ...nd Type B mezzanine cards The type of the mezzanine card determines where it can be installed in the server blade Install Type A mezzanine cards on Mezzanine 1 connector or Mezzanine 2 connector Install Type B mezzanine cards on Mezzanine 2 connector Optional mezzanine cards enable network connectivity or provide Fiber Channel support For mezzanine card locations see System board components on pag...

Страница 36: ...Hardware options installation 36 5 Remove the mezzanine assembly 6 Align the mezzanine card with the guide pins on the mezzanine assembly ...

Страница 37: ... then install the mezzanine assembly on the system board 9 Press down firmly on the mezzanine assembly handles and then close the mezzanine assembly latch 10 Install the access panel on page 16 11 Install the server blade on page 28 12 Power up the server blade on page 14 M 2 enablement option To install the component 1 Power down the server blade on page 14 2 Remove the server blade on page 15 3 ...

Страница 38: ...affles Install the DIMM baffles on page 17 11 Do one of the following o Install the storage controller NVMe pass through board o Install the direct connect SATA cable on page 19 12 Install the access panel on page 16 13 Install the server blade on page 28 14 Power up the server blade on page 14 Installing a processor WARNING To reduce the risk of personal injury from hot surfaces allow the drives ...

Страница 39: ...ssor 1 Update the system ROM Locate and download the latest ROM version from the Hewlett Packard Enterprise website http www hpe com support Follow the instructions on the website to update the system ROM 2 Power down the server blade on page 14 3 Remove the server blade on page 15 4 Place the server blade on a flat level work surface 5 Remove the access panel on page 15 6 Do one of the following ...

Страница 40: ...illustration and then open the processor retaining bracket 10 Remove the clear processor socket cover Retain the processor socket cover for future use CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts ...

Страница 41: ...ket When the processor is installed properly inside the processor retaining bracket the processor retaining bracket clears the flange on the front of the socket CAUTION Do not press down on the processor Pressing down on the processor might damage the processor socket and the system board Press only in the area indicated on the processor retaining bracket 13 Press and hold the processor retaining ...

Страница 42: ...heatsink screws 15 Using a T 15 screwdriver install the heatsink 16 Install all DIMM baffles Install the DIMM baffles on page 17 17 Do one of the following o Install the storage controller NVMe pass through board o Install the direct connect SATA cable on page 19 18 Install the access panel on page 16 19 Install the server blade on page 28 20 Power up the server blade on page 14 Memory options ...

Страница 43: ...e com info qs DIMM types Intel Xeon E5 2600 v3 processors are optimized for o Single rank and dual rank PC4 2133 DDR4 2133 RDIMMs operating at up to 2133 MT s o Dual rank and quad rank PC4 2133 DDR4 2133 LRDIMMs operating at up to 2133 MT s Intel Xeon E5 2600 v4 processors are optimized for o Single rank and dual rank PC4 2400T DDR4 2400 RDIMMs operating at up to 2400 MT s o Dual rank quad rank an...

Страница 44: ... to update the BIOS ROM to October 2016 or later versions to properly support maximum DIMM speed Maximum memory capacity Maximum memory capacity is a function of DIMM capacity number of installed DIMMs memory type and number of installed processors Maximum memory capacity with Intel Xeon E5 2600 v3 processors installed DIMM type DIMM rank Capacity GB Maximum capacity for one processor GB Maximum c...

Страница 45: ... DIMMs To understand and configure memory protection modes properly an understanding of single dual and quad rank DIMMs is helpful Some DIMM configuration requirements are based on these classifications A single rank DIMM has one set of memory chips that is accessed while writing to or reading from the memory A dual rank DIMM is similar to having two single rank DIMMs on the same module with only ...

Страница 46: ... see the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs Memory configurations To optimize server blade availability the server blade supports the following AMP modes Advanced ECC Provides up to 4 bit error correction This mode is the default option for this server blade Online spare memory Provides protection against failing or degraded DIMMs Certain memory i...

Страница 47: ...rors This protection is available without any operating system support Online spare memory protection dedicates one rank of each memory channel for use as spare memory The remaining ranks are available for OS and application use If correctable memory errors occur at a rate higher than a specific threshold on any of the non spare ranks the server blade automatically copies the memory contents of th...

Страница 48: ... 47 Each channel must have a valid online spare configuration Each channel can have a different valid online spare configuration Each populated channel must have a spare rank A single dual rank DIMM is not a valid configuration Mirrored Memory population guidelines For Mirrored Memory mode configurations observe the following guidelines Observe the general DIMM slot population guidelines on page 4...

Страница 49: ...requires removing the right DIMM baffle do the following a If installed remove the direct connect SATA cable Remove the direct connect SATA cable on page 19 b If installed remove the internal USB drive To locate the internal USB connector see System board components on page 11 8 Remove all DIMM baffles Remove the DIMM baffles on page 16 9 Install the DIMM 10 Install all DIMM baffles Install the DI...

Страница 50: ...or security reasons only the customer can enable these features When returning a system board for service replacement do not remove the TPM from the system board When requested Hewlett Packard Enterprise Service provides a TPM with the spare system board Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured riv...

Страница 51: ...e 11 CAUTION Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data 10 Install the TPM board Press down on the connector to seat the board System board componen...

Страница 52: ... Utilities 2 From the System Utilities screen select System Configuration BIOS Platform Configuration RBSU Server Security 3 Select Trusted Platform Module Options and press the Enter key 4 Select Enabled to enable the TPM and BIOS secure startup The TPM is fully functional in this mode 5 Press the F10 key to save your selection 6 When prompted to save the change in System Utilities press the Y ke...

Страница 53: ... on the product and installed options For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs HPE Smart Storage Battery cabling Direct connect SATA cabling ...

Страница 54: ...s configurations are possible This section offers two possible configurations For more information see USB support on page 66 Accessing a server blade with local KVM For this configuration a USB hub is not necessary To connect additional devices use a USB hub CAUTION Before disconnecting the SUV cable from the connector always squeeze the release buttons on the sides of the connector Failure to do...

Страница 55: ...that require greater than a 500mA power source The USB hub provides additional connections and the power required to support USB keys or external drives that require more than 500mA at 5V 1 Open the serial label pull tab and connect the c Class Blade SUV cable to the server blade 2 Connect the video connector to a monitor 3 Connect a USB hub to one USB connector 4 Connect the following to the USB ...

Страница 56: ... Gen9_TSG_es German http www hpe com support Gen9_TSG_de Japanese http www hpe com support Gen9_TSG_ja Simplified Chinese http www hpe com support Gen9_TSG_zh_cn The HPE ProLiant Gen9 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select...

Страница 57: ...d Offline HPE UEFI System Utilities UEFI System Utilities on page 62 Offline HPE Smart Storage Administrator on page 65 Online and Offline FWUPDATE utility Offline Product QuickSpecs For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs HPE iLO iLO is a remote...

Страница 58: ...UT POST DELETE and PATCH to submit or return JSON formatted data with iLO web server HPE iLO 4 2 30 and later is Redfish 1 0 conformant while remaining backward compatible with the existing iLO RESTful API HPE iLO 4 supports the iLO RESTful API with ProLiant Gen8 and later servers For more information about the iLO RESTful API see the Hewlett Packard Enterprise website http www hpe com info restfu...

Страница 59: ...BladeSystem c Class enclosures you can register a server blade or enclosure to communicate directly to Insight Online without the need to set up an Insight Remote Support centralized Hosting Device in your local environment Insight Online will be your primary interface for remote support information For more information see the product documentation on the Hewlett Packard Enterprise website http w...

Страница 60: ...cs and troubleshooting capabilities to assist IT administrators who verify server blade installations troubleshoot problems and perform repair validation The Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility boot the server blade using Intelligent Provisioning on page 60 The Insight Diagnostics Online Edition ...

Страница 61: ...ant documentation that describes how to apply these tools to build an automated server deployment process The Scripting Toolkit provides a flexible way to create standard server configuration scripts These scripts are used to automate many of the manual steps in the server configuration process This automated server configuration process cuts time from each deployment making it possible to scale r...

Страница 62: ...boot environments such as the Embedded UEFI Shell and Intelligent Provisioning For more information see the UEFI System Utilities user guide for your product on the Hewlett Packard Enterprise website http www hpe com info UEFI docs To access mobile ready online help for the UEFI System Utilities and UEFI Shell scan the QR code at the bottom of the screen For on screen help press the F1 key Using U...

Страница 63: ...l configuration settings to the factory default settings or you can restore and use the system default configuration settings You can also configure default settings as necessary and then save the configuration as the custom default configuration When the system loads the default settings it uses the custom default settings instead of the factory defaults Secure Boot configuration Secure Boot is i...

Страница 64: ...iagnostics option in the ROM The Embedded Diagnostics option can run comprehensive diagnostics of the server hardware including processors memory drives and other server components For more information on the Embedded Diagnostics option see the UEFI System Utilities user guide for your server blade on the Hewlett Packard Enterprise website http www hpe com info UEFI docs iLO RESTful API support fo...

Страница 65: ...owing Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration Provides diagnostic and SmartSSD Wear Gauge functionality on the Diagnostics tab For supported controllers provides access to additional features For more information about HPE SSA see the Hewlett Packard Enterprise website http www hpe com servers ssa ROMPaq utility...

Страница 66: ...ed to USB 3 0 ports in the following manner Auto default If configured in Auto Mode USB 3 0 capable devices operate at USB 2 0 speeds in the preboot environment and during boot When a USB 3 0 capable OS USB driver loads USB 3 0 devices transition to USB 3 0 speeds This mode is compatible with operating systems that do not support USB 3 0 while allowing USB 3 0 devices to operate at USB 3 0 speeds ...

Страница 67: ...vers from SPP be sure that you are using the latest SPP version that your server blade supports To verify that your server blade is using the latest supported version and for more information about SPP see the Hewlett Packard Enterprise website http www hpe com servers spp download To locate the drivers for a particular server go to the Hewlett Packard Enterprise Support Center website http www hp...

Страница 68: ...Services deliver confidence reduces risk and helps customers realize agility and stability We help customers succeed through Hybrid IT by simplifying and enriching the on premise experience informed by public cloud qualities and attributes HPE Support Services enables you to choose the right service level length of coverage and response time to fit your business needs Connect to HPE to help preven...

Страница 69: ... Let us know what Hewlett Packard Enterprise commercial products you own and we will send you the latest updates to keep your business running smoothly For more information see the Hewlett Packard Enterprise website http www hpe com info pcn ...

Страница 70: ... dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server blade on page 14 2 Remove the server blade on page 15 3 Place the server blade on a flat level work surface 4 Remove the access panel on page 15 5 Identify the battery location System board components on page 11 6 If installed remove the direct connect SATA cable Rem...

Страница 71: ...battery replacement 71 To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider ...

Страница 72: ...s available at the Hewlett Packard Enterprise website http www hpe com support Safety Compliance EnterpriseProducts Belarus Kazakhstan Russia marking Manufacturer and Local Representative Information Manufacturer information Hewlett Packard Enterprise Company 3000 Hanover Street Palo Alto CA 94304 U S Local representative information Russian Russia Belarus Kazakhstan Local representative informati...

Страница 73: ...2011 by 1 2012 by 2 2013 by 3 and so forth YYWW where YY indicates the year using a base year of 2000 for example 0238 02 for 2002 and 38 for the week of September 9 Turkey RoHS material content declaration Ukraine RoHS material content declaration Warranty information HPE ProLiant and x86 Servers and Options http www hpe com support ProLiantServers Warranties HPE Enterprise Servers http www hpe c...

Страница 74: ...ic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance i...

Страница 75: ... of 1 C per 304 8 m 1 8 F per 1 000 ft up to 3048 m 10 000 ft applies No direct sunlight is allowed The maximum permissible rate of change is 10 C hr 18 F hr The type and number of options installed might reduce the upper temperature and humidity limits Operating with a fan fault or above 30 C 86 F might reduce system performance Storage maximum humidity of 95 is based on a maximum temperature of ...

Страница 76: ...cumentation to identify the recommended software update method To download product updates go to either of the following o Hewlett Packard Enterprise Support Center Get connected with updates page http www hpe com support e updates o Software Depot website http www hpe com support softwaredepot To view and update your entitlements and to link your contracts and warranties with your profile go to t...

Страница 77: ...hat an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the Hewlett Packard Enterprise Support Cen...

Страница 78: ...rd consultez le site Web Hewlett Packard Enterprise http www hpe com support selfrepair Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fas...

Страница 79: ...zeichnet CSR Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar Wenn Sie Hilfe benötigen können Sie das Hewlett Packard Enterprise Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien von H...

Страница 80: ... cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard Enterprise póngase en contacto con su proveedor de servicios local Si está interesado en el programa para Norteamérica visite la página web de Hewlett Packard Ent...

Страница 81: ... obra do serviço Opcional Peças cujo reparo feito pelo cliente é opcional Essas peças também são projetadas para o reparo feito pelo cliente No entanto se desejar que a Hewlett Packard Enterprise as substitua pode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia destinado ao produto OBSERVAÇÃO Algumas peças da Hewlett Packard Enterprise não são projetadas para o ...

Страница 82: ...Support and other resources 82 ...

Страница 83: ...Support and other resources 83 ...

Страница 84: ...atic secure submission of hardware event notifications to Hewlett Packard Enterprise which will initiate a fast and accurate resolution based on your product s service level Hewlett Packard Enterprise strongly recommends that you register your device for remote support For more information and device support details go to the Insight Remote Support website http www hpe com info insightremotesuppor...

Страница 85: ...am interface ASR Automatic Server Recovery CSR certificate signing request HP SUM HP Smart Update Manager HPE SSA HPE Smart Storage Administrator iLO Integrated Lights Out IML Integrated Management Log JSON JavaScript Object Notation KVM keyboard video and mouse NVMe non volatile memory express PCIe Peripheral Component Interconnect Express ...

Страница 86: ...lity REST representational state transfer SAS serial attached SCSI SPP Service Pack for ProLiant SUV serial USB video TPM Trusted Platform Module UEFI Unified Extensible Firmware Interface USB universal serial bus VCA Version Control Agent VCRM Version Control Repository Manager ...

Страница 87: ...tion send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date located on the front cover of the document For online help content include the product name product version help edition and publication date located on the legal notices page ...

Страница 88: ...mity 72 73 default settings 47 device mapping 26 diagnosing problems 56 diagnostic tools 57 60 62 64 65 diagnostics utility 60 DIMM baffles 16 17 DIMM identification 46 DIMM installation guidelines 45 46 49 DIMM population guidelines 47 48 DIMM slot locations 10 12 47 DIMM installing 49 DIMMs 10 12 45 46 49 DIMMs dual rank 45 DIMMs quad rank 45 DIMMs single and dual rank 45 direct connect SATA cab...

Страница 89: ...EDs troubleshooting 56 local KVM accessing a server blade with 54 local media devices accessing 55 M M 2 SSD enablement option 37 maintenance guidelines 67 memory 12 42 45 46 47 48 memory configurations 46 47 memory options 42 memory subsystem architecture 45 memory Advanced ECC 47 memory configuration requirements 46 48 memory configuring 46 47 memory online spare 47 48 mezzanine board connectors...

Страница 90: ... 55 switches interconnect 25 system battery 70 system board battery 10 system components 6 system configuration settings 66 67 System Erase Utility 60 system maintenance switch 10 system keeping current 67 T Taiwan battery recycling notice 72 technical support 68 76 telephone numbers 76 TPM Trusted Platform Module 50 52 troubleshooting 56 troubleshooting resources 56 troubleshooting firmware upgra...

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