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Maintenance and Service Guide

HP ProDesk 600 G2 Small Form Factor

Содержание ProDesk 600 G2 Small Form Factor

Страница 1: ...Maintenance and Service Guide HP ProDesk 600 G2 Small Form Factor ...

Страница 2: ... may not be available on your computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See http www microsoft com for details This computer may require upgraded and or separately purchased hardware and or a DVD drive to install the Windows 7 ...

Страница 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Страница 4: ...iv About This Book ...

Страница 5: ... 12 Preventing electrostatic damage to equipment 12 Personal grounding methods and equipment 12 Grounding the work area 13 Recommended materials and equipment 13 Operating guidelines 14 Routine care 14 General cleaning safety precautions 14 Cleaning the Computer Case 14 Cleaning the keyboard 15 Cleaning the monitor 15 Cleaning the mouse 15 Service considerations 16 Power supply fan 16 Tools and so...

Страница 6: ...lim optical drive 36 Installing a 9 5mm slim optical drive 37 Removing and replacing a primary 3 5 inch hard drive 38 Removing a secondary 3 5 inch hard drive 40 Installing a secondary 3 5 inch hard drive 41 Removing a 2 5 inch hard drive 43 Installing a 2 5 inch hard drive 44 Power supply 46 Rotating fan duct 49 Fan sink duct 50 Front I O assembly 51 Power switch assembly 53 Speaker 55 Fan sink 5...

Страница 7: ...mory problems 99 Solving CD ROM and DVD problems 100 Solving USB flash drive problems 103 Solving front panel component problems 104 Solving Internet access problems 104 Solving software problems 106 7 POST error messages and diagnostic front panel LEDs and audible codes 107 POST numeric codes and text messages 107 Interpreting system validation diagnostic front panel LEDs and audible codes 112 8 ...

Страница 8: ...y Disc Creator select models only 123 Creating recovery discs 123 Backing up your information 124 System Restore 124 System Recovery 125 System Recovery when Windows is responding 125 System Recovery when Windows is not responding 126 System Recovery using recovery media select models only 126 Using HP Recovery Disc operating system discs select models only 127 Appendix A Battery replacement 129 A...

Страница 9: ... used in a tower orientation or a desktop orientation CAUTION Several well known vulnerabilities exist when a computer is in the Sleep state To prevent an unauthorized user from accessing data on your computer even encrypted data HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession This practice is particularly important w...

Страница 10: ...use the connector for a microphone line In device or a headphone You can reconfigure the connector at any time by double clicking the Audio Manager icon in the Windows taskbar NOTE The USB 2 0 Charging Port also provides current to charge a device such as a Smart Phone The charging current is available whenever the power cord is plugged into the system even when the system is off NOTE The Power On...

Страница 11: ...he wake from S4 S5 feature is also supported on the PS 2 connectors if enabled in BIOS F10 Setup When a device is plugged into the blue Line In Audio Connector a dialog box will pop up asking if you want to use the connector for a line in device or a microphone You can reconfigure the connector at any time by double clicking the Audio Manager icon in the Windows taskbar When a graphics card is ins...

Страница 12: ...ach computer has a unique serial number and a product ID number that are located on the exterior of the computer Keep these numbers available for use when contacting customer service for assistance 4 Chapter 1 Product features ...

Страница 13: ...proves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Item Description 1 Front bezel 2 Access panel 3 Power supply 200W 92 efficient 200W 85 efficient Computer major components 5 ...

Страница 14: ...e replacement thermal material Intel Core i7 6700 processor Intel Core i5 6600 processor Intel Core i5 6500 processor Intel Core i3 6320 processor Intel Core i3 6300 processor Intel Core i3 6100 processor Intel Pentium G4520 processor Intel Pentium G4500 processor Intel Pentium G4400 processor Intel Celeron G3920 processor Intel Celeron G3900 processor 6 Chapter 2 Illustrated parts catalog ...

Страница 15: ...I card 3 Printer port PCI card 4 Speaker 5 Front I O assembly 6 Power switch assembly Fan sink duct SATA drive power cable SATA data cable 19 5 inch 2 straight ends SATA data cable 14 inch 1 straight end 1 right angle end M 2 USB Cable DisplayPort cable Misc parts 7 ...

Страница 16: ... UC Speaker Phone HP Speaker Phone Security Sleeve Center strip Adapters PCIe to M 2 adapter with full sized bracket DisplayPort to HDMI 1 4 DisplayPort to VGA DisplayPort to DVI DVI to VGA DVI I to VGA USB C to USB 3 0 PCIe to M 2 adapter Mouse PS2 optical USB laser USB optical Antimicrobial People s Republic of China only Washable Wireless Brazil only HP USB Hardened Keyboards PS 2 PS 2 slim USB...

Страница 17: ...ch 5 mm Solid state drives 512 GB Solid state Drive SSD 512 GB Solid state Drive SSD M 2 2280SS PCIe 256 GB Solid state Drive SSD self encrypting SED 256 GB Solid state Drive SSD 256 GB Solid state Drive SSD TLC 256 GB Solid state Drive SSD M 2 2280SS PCIe 256 GB Solid state Drive SSD M 2 2280SS NVMe PCIe 180 GB Solid state Drive SSD 180 GB Solid state Drive SSD OPAL2 MLC 128 GB Solid state Drive ...

Страница 18: ...c boards Description NVIDIA GT730 2 GB DDR3 PCIex8 Intel PRO 1000 NIC Printer port Serial port USB 3 1 Type Cx1 PCIe x1 card PCIe to M 2 adapter WLAN module caddy card Bluetooth WLAN modules Intel Dual Band Wireless AC 7265 NV Intel Dual Band Wireless AC 8260 Bluetooth 4 0 Intel Dual Band Wireless AC 3165 Bluetooth 4 0 10 Chapter 2 Illustrated parts catalog ...

Страница 19: ...arge information A sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while ...

Страница 20: ...s are necessary to prevent damage to electric components and accessories To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all electrostatic parts and assemblies with conductive or approved containers or packaging Keep electrostatic sensitive parts in their containers until they arrive at static free stations Place items on a grounded surface be...

Страница 21: ... work areas Turn off power and input signals before inserting and removing connectors or test equipment Use fixtures made of static safe materials when fixtures must directly contact dissipative surfaces Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended...

Страница 22: ...ject to each other s re circulated or preheated air If the computer is to be operated within a separate enclosure intake and exhaust ventilation must be provided on the enclosure and the same operating guidelines listed above will still apply Keep liquids away from the computer and keyboard Never cover the ventilation slots on the monitor with any type of material Install or enable power managemen...

Страница 23: ... Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys If you remove a key use a specially designed key puller to prevent damage to the keys This tool is available through many electronic supply outlets CAUTION Never remove a wide leveled key like the space bar from the keyboard If these keys are improperly removed or installed the keyboard may not fun...

Страница 24: ...damage the unit HP strongly recommends that all screws removed during disassembly be kept with the part that was removed then returned to their proper locations CAUTION Metric screws have a black finish U S screws have a silver finish and are used on hard drives only CAUTION As each subassembly is removed from the computer it should be placed away from the work area to prevent damage Cables and co...

Страница 25: ...lock and has a minimum lifetime of about three years See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures WARNING This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in wa...

Страница 26: ...etermines that a failure is imminent it generates a fault alert Cable management Always follow good cable management practices when working inside the computer Keep cables away from major heat sources like the heat sink Do not jam cables on top of expansion cards or memory modules Printed circuit cards like these are not designed to take excessive pressure on them Keep cables clear of sliding or m...

Страница 27: ...r USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into a...

Страница 28: ...embly Preparation for disassembly on page 19 2 Pull up the access panel handle 1 and then lift the panel off the computer 2 To install the access panel reverse the removal procedure 20 Chapter 4 Removal and replacement procedures Small Form Factor ...

Страница 29: ...eparation for disassembly on page 19 2 Remove the access panel Access panel on page 20 3 Lift up the three tabs on the side of the bezel 1 and then rotate the bezel off the chassis 2 To install the front bezel reverse the removal procedure Front bezel 21 ...

Страница 30: ...e access panel Access panel on page 20 3 If you do not have a 6 32 standard screw remove one of the four silver 6 32 standard screws located on top of the drive cage Refer to Drives on page 33 for an illustration of the 6 32 standard screw locations 4 Install the 6 32 security screw through the middle front bezel release tab to secure the front bezel in place 22 Chapter 4 Removal and replacement p...

Страница 31: ...e the front bezel Front bezel on page 21 3 To remove the slim optical drive bezel blank press inward on the three retaining tabs that hold the bezel blank in place 1 and then rotate the bezel blank off the front bezel 2 NOTE After removing the slim optical drive bezel blank and installing a slim optical drive you can install an optional bezel trim piece available from HP that surrounds the front o...

Страница 32: ... high performing dual channel mode DDR4 SDRAM DIMMs For proper system operation the DIMMs must be industry standard 288 pin unbuffered non ECC PC4 17000 DDR4 2133 MHz compliant 1 2 volt DDR4 SDRAM DIMMs The DIMMs must also support CAS latency 15 DDR4 2133 MHz 15 15 15 timing contain the mandatory JEDEC SPD information In addition the computer supports 512 Mbit 1 Gbit and 2 Gbit non ECC memory tech...

Страница 33: ...he other the larger amount should be assigned to Channel A For example if you are populating the sockets with one 2 GB DIMM and three 1 GB DIMMs Channel A should be populated with the 2 GB DIMM and one 1 GB DIMM and Channel B should be populated with the other two 1 GB DIMMs With this configuration 4 GB will run as dual channel and 1 GB will run as single channel In any mode the maximum operationa...

Страница 34: ... the memory capacity is spread as equally as possible between Channel A and Channel B Refer to Populating DIMM sockets on page 25 for more information 5 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 6 Repeat steps 4 and 5 to install any additional modules The computer should automatically recog...

Страница 35: ...You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 socket For dual graphics card configurations the first primary card must be installed in the PCI Express x16 socket To remove replace or add an expansion card 1 Prepare the computer for disassembly Preparation for disassembly on page 19 2 Remove the access panel Access panel on page 20 3 Locate the correct vacant e...

Страница 36: ...ver on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis b If you are removing a PCI Express x1 card hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket 1 then away from the inside of the chassis to release it from the chassis frame 2 Be sure ...

Страница 37: ...hen away from the inside of the chassis to release it from the chassis frame Be sure not to scrape the card against the other components 6 Store the removed card in anti static packaging 7 If you are not installing a new expansion card install an expansion slot cover to close the open slot CAUTION After removing an expansion card you must replace it with a new card or expansion slot cover for prop...

Страница 38: ...e expansion socket on the system board 2 NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card socket 9 Rotate the slot cover retention latch back in place to secure the expansion card 10 Connect external cables to the installed card if needed Connect internal cables to the system board if needed 11 Reconfigure the computer...

Страница 39: ...CI Express x16 X16PCIEXP black Expansion Card 5 Battery BAT black Battery 6 Serial Port COMB black Optional Second Serial Port 7 DIMM4 Channel A DIMM4 white Memory Module 8 DIMM3 Channel A DIMM3 black Memory Module 9 DIMM2 Channel B DIMM2 white Memory Module 10 DIMM1 Channel B DIMM1 black Memory Module 11 SATA 3 0 SATA2 light blue Any SATA Device other than the Primary Hard Drive 12 SATA 3 0 SATA1...

Страница 40: ...eparation for disassembly on page 19 2 To access internal components Rotate the drive cage upward until it is fully open 3 To reassemble the computer Rotate the drive cage back down to its normal position CAUTION Be careful not to pinch any cables or wires when rotating the drive cage down 32 Chapter 4 Removal and replacement procedures Small Form Factor ...

Страница 41: ... 2280SS PCIe 256 GB Solid state Drive SSD self encrypting SED 256 GB Solid state Drive SSD 256 GB Solid state Drive SSD TLC 256 GB Solid state Drive SSD M 2 2280SS PCIe 256 GB Solid state Drive SSD M 2 2280SS NVMe PCIe 180 GB Solid state Drive SSD 180 GB Solid state Drive SSD OPAL2 MLC 128 GB Solid state Drive SSD self encrypting drive SED 128 GB Solid state Drive SSD 128 GB Solid state Drive SSD ...

Страница 42: ...on page 22 for more information CAUTION To prevent loss of work and damage to the computer or drive If you are inserting or removing a drive shut down the operating system properly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid...

Страница 43: ...e bay 3 3 5 inch secondary hard drive bay 4 2 5 inch hard drive bay NOTE The drive configuration on your computer may be different than the drive configuration shown above To verify the type and size of the storage devices installed in the computer run Computer Setup Drives 35 ...

Страница 44: ...nel on page 20 3 Disconnect the power cable 1 and data cable 2 from the rear of the optical drive push the green release latch on the right rear side of the drive toward the center of the drive 3 and then slide the drive forward and out of the bay through the front bezel 4 CAUTION When removing the cables pull the tab or connector instead of the cable itself to avoid damaging the cable 36 Chapter ...

Страница 45: ...ign the small pin on the release latch with the small hole on the side of the drive and press the latch firmly onto the drive 5 Slide the optical drive through the front of the chassis all the way into the bay so that it locks in place 1 and then connect the power cable 2 and data cable 3 to the rear of the drive 6 Connect the opposite end of the data cable to one of the light blue SATA connectors...

Страница 46: ...ess panel Access panel on page 20 3 Rotate the drive cage to its upright position Rotating the drive cage on page 32 4 Disconnect the power cable 1 and data cable 2 from the back of the hard drive 5 Pull the release lever next to the rear of the hard drive outward 1 While pulling the release lever out slide the drive back until it stops and then lift the drive up and out of the bay 2 38 Chapter 4 ...

Страница 47: ... the mounting screws from the old hard drive to the new hard drive 7 Align the mounting screws with the slots on the chassis drive cage press the hard drive down into the bay and then slide it forward until it stops and locks in place Drives 39 ...

Страница 48: ...move the access panel Access panel on page 20 3 Rotate the drive cage to its upright position Rotating the drive cage on page 32 4 Disconnect the power cable 1 and data cable 2 from the rear of the hard drive Press the release latch on the side of the drive cage 3 and then slide the drive out of the drive bay 4 5 If you are installing a new drive refer to Installing a secondary 3 5 inch hard drive...

Страница 49: ...l four silver 6 32 mounting screws on the sides of the drive two on each side NOTE HP has supplied four extra silver 6 32 mounting screws installed on the chassis next to the primary 3 5 inch hard drive bay Refer to Drives on page 33 for an illustration of the location of the extra mounting screws When replacing a drive transfer the four mounting screws from the old drive to the new drive 4 Rotate...

Страница 50: ... to one of the light blue SATA connectors on the system board If the drive is the primary hard drive connect the other end of the data cable to the dark blue SATA connector on the system board 6 Rotate the drive cage back down to its normal position CAUTION Be careful not to pinch any cables or wires when rotating the drive cage down 42 Chapter 4 Removal and replacement procedures Small Form Facto...

Страница 51: ... on page 32 4 Disconnect the power cable 1 and data cable 2 from the back of the hard drive 5 Pull outward on the release lever at the rear of the drive 1 then slide the drive back until it stops and pull it down and out of the drive bay 2 6 If you are installing a new drive refer to Installing a 2 5 inch hard drive on page 44 If you are not installing a new drive rotate the drive cage down and re...

Страница 52: ...screws two on each side of the drive NOTE M3 metric isolation mounting guide screws can be purchased from HP When replacing a drive transfer the four mounting screws from the old drive to the new drive 5 Rotate the drive cage to its upright position 6 Align the mounting screws on the drive with the J slots on the sides of the drive bay Press the drive up into the drive bay then slide it forward un...

Страница 53: ...ta cable to the dark blue SATA connector on the system board labeled SATA0 If it is a secondary hard drive connect the other end of the data cable to one of the light blue SATA connectors on the system board 8 Rotate the drive cage back down to its normal position CAUTION Be careful not to pinch any cables or wires when rotating the drive cage down Drives 45 ...

Страница 54: ... inside of the chassis WARNING Voltage is always present on the system board when the computer is plugged into an active AC outlet To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and or the AC outlet before opening the computer 1 Prepare the computer for disassembly Preparation for disassembly on page 19 2 Remove the access pane...

Страница 55: ... clip under the drive cage 6 From the outside rear of the computer remove the three Torx screws that secure the power supply to the rear of the chassis 7 From the inside of the chassis press the release button at the front of the power supply 1 Power supply 47 ...

Страница 56: ...f the chassis 3 To install the power supply reverse the removal procedure CAUTION When installing the power supply cables make sure they are properly positioned in the clip under the drive cage 48 Chapter 4 Removal and replacement procedures Small Form Factor ...

Страница 57: ...y Preparation for disassembly on page 19 2 Remove the access panel Access panel on page 20 3 Rotate the fan duct upward 4 Pull the duct away from the chassis to disengage the clips on the duct from the chassis To install the fan duct insert the clips on the edge of the fan onto the metal posts on the chassis Rotating fan duct 49 ...

Страница 58: ...e the access panel Access panel on page 20 3 Rotate the fan duct upward 4 Remove the power cable from the clips on the top of the duct 5 Pull the tabs away from each other 1 and then lift the duct from around the fan sink 2 Reverse these procedures to install the fan sink duct 50 Chapter 4 Removal and replacement procedures Small Form Factor ...

Страница 59: ...e drive cage to its upright position Rotating the drive cage on page 32 5 Disconnect the cables from the system board as follows 1 Blue connector labeled FRONT USB 3 0 2 Yellow connector labeled FRONT USB 3 Blue connector labeled FRONT AUD 6 Remove the cables from the cable clips under the drive cage 7 Remove the Torx T15 screw 1 that secures the assembly to the front of the chassis Front I O asse...

Страница 60: ... inside of the chassis and then pull the tab on the right side of the assembly out the front of the chassis Push the left side until it clicks into place NOTE Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly Proper cable routing prevents damage to the cables and allows the drive cage to close properly 52 Chapter 4 Removal and replacement procedures Small ...

Страница 61: ...ss panel Access panel on page 20 3 Remove the front bezel Front bezel on page 21 4 Rotate the drive cage to its upright position Rotating the drive cage on page 32 5 Disconnect the cable from the system board connector labeled PB LED 6 Remove the cable from the cable clips under the drive cage Power switch assembly 53 ...

Страница 62: ...itch assembly first insert the cable through the hole from the front of the chassis After inserting the cable place the bottom of the assembly into the slot and then rotate the top up until it snaps into place NOTE Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly Proper cable routing prevents damage to the cables and allows the drive cage to close properl...

Страница 63: ...e drive cage to its upright position Rotating the drive cage on page 32 5 From the outside front of the chassis remove the two Torx screws that secure the speaker to the chassis 6 On the inside of the chassis lift the metal clip 1 that secures the speaker cable and then disconnect the speaker wire from the white system board connector labeled SPKR 2 7 Lift the speaker from the inside of the chassi...

Страница 64: ...ly opposite pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board 7 Remove the fan sink assembly from the computer When reinstalling the fan sink make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the...

Страница 65: ... Intel Celeron G3920 processor Intel Celeron G3900 processor 1 Prepare the computer for disassembly Preparation for disassembly on page 19 2 Remove the access panel Access panel on page 20 3 Remove the rotating fan duct Rotating fan duct on page 49 4 Remove the fan sink duct Fan sink duct on page 50 5 Remove the fan sink Fan sink on page 56 6 Rotate the locking lever to its full open position 1 7 ...

Страница 66: ...http www8 hp com us en support drivers html System board 1 Prepare the computer for disassembly Preparation for disassembly on page 19 2 Remove the access panel Access panel on page 20 3 Remove the rotating fan duct Rotating fan duct on page 49 4 Remove the fan sink duct Fan sink duct on page 50 5 Rotate the drive cage to its upright position Rotating the drive cage on page 32 6 When replacing the...

Страница 67: ...o disengage the connectors 10 Lift the system board up and out of the chassis To install the system board reverse the removal procedure NOTE When replacing the system board you must also change the chassis serial number in the BIOS CAUTION When reconnecting the cables it is important that they be positioned correctly System board 59 ...

Страница 68: ... White 6 pin main power X16PCIEXP White Expansion card SPKR White Speaker COMB Black Optional second serial port FRONT USB3 0 Blue Front I O power switch HLCK Black Hood lock SD RDR Black Card reader CHFAN2 Black Rear fan connector SATA0 Dark blue Hard drive PWRCPU White 4 pin processor power SATA1 Light blue Any SATA Device other than the primary hard drive 60 Chapter 4 Removal and replacement pr...

Страница 69: ...han the primary hard drive DIMM4 White Memory module PSWD Green Clear system passwords DIMM3 Black Memory module CMOS Yellow Reset CMOS DIMM2 White Memory module BATTERY Black RTC battery DIMM1 Black Memory module HSENSE White Hood sensor PB LED Black Front I O power switch FRONT AUD Blue Front I O System board 61 ...

Страница 70: ...oltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 5 Orient the computer so that its right side is facing down and place the computer in the optional stand NOTE To stabilize the computer in a tower orientation HP recommends the use of the optional tower ...

Страница 71: ... different types of boot sources Configure features such as Secure Boot power management virtualization support and language and keyboard type used in Setup and POST Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers Enable or disable DriveLock security or securely erase a hard drive when supported by drive Using Computer...

Страница 72: ...anced and Main menus to those previously saved by Save Custom Defaults select Apply Custom Defaults and Exit If no custom defaults have been saved then factory defaults are used NOTE Settings in the Security menu are not modified by Apply Defaults Those values are reset by Restore Security Settings to Factory Defaults at the bottom of the Security menu NOTE Not all settings shown in the following ...

Страница 73: ...te Serial Number SKU number UUID Universally Unique Identifier Asset Tracking Number Feature Byte Build ID Product Family System Board ID System Board CT Integrated MAC Address System Diagnostics If the hard drive has the HP Advanced Diagnostics installed the application will launch If HP Advanced Diagnostics is not installed then a basic version built into the BIOS will provide the capability to ...

Страница 74: ...ile to the correct location on the hard drive or USB device System IDs Lets you set the following values Asset Tracking Number Ownership Tag Replicated Setup Backup current settings to USB device Saves system configuration to a formatted USB flash media device Restore current settings from USB device Restores system configuration from a USB flash media device Save Custom Defaults Saves the current...

Страница 75: ...olicies Let you set the guidelines for a valid password Options include Password minimum length Requires at least one symbol Requires at least one number Requires at least one upper case character Requires at least one lower case character Allow spaces Clear Password Jumper Select Honor to allow or Ignore to not allow the absence of the password jumper to clear the passwords at boot up Default is ...

Страница 76: ...een erased with a program that utilizes Secure Erase firmware commands no file recovery program partition recovery program or other data recovery method will be able to extract data from the drive Save Restore MBR of the system hard drive NOTE Windows 8 1 and Windows 10 systems are generally not formatted to include an MBR Instead they use GUID Partition Table GPT format which better supports larg...

Страница 77: ...omputer can boot from as well as other options including Startup Menu Delay sec Enabling this feature will add a user specified delay to the POST process One purpose for the delay is to provide additional time to activate hotkeys such as Esc for the Startup Menu or F10 for Computer Setup Fast Boot Default is enabled for Windows 8 1 or later and disabled for Windows 7 systems CD ROM Boot Default is...

Страница 78: ...Boot Lets you make sure an operating system is legitimate before booting to it making Windows resistant to malicious modification from preboot to full OS booting preventing firmware attacks UEFI and Windows Secure Boot only allow code signed by pre approved digital certificates to run during the firmware and OS boot process Default is Legacy Support Enable and Secure Boot Disable for Windows 7 and...

Страница 79: ...ment reminder which can be set for 15 30 60 90 120 or 180 days The reminder will show during POST after the reminder timer has expired Video Memory Size Use this option to manage graphics memory allocation The value you choose is allocated permanently to graphics and is unavailable to the operating system Audio Device Select to show the device in the operating system Default is enabled Internal Sp...

Страница 80: ...ch Policy All legacy All UEFI All UEFI except video Power Management Options Runtime Power Management enable disable Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor Default is enabled Extended Idle Power States enable disable Allows certain operating systems to decrease the processors ...

Страница 81: ...lient computer to be transparently redirected to the guest operating system Unconfigure AMT on next boot Do Not Apply Apply Default is Do Not Apply SOL Terminal Emulation Mode ANSI VT100 Default is ANSI SOL terminal emulation mode is only activated during remote AMT redirection operations The emulation options allow administrators to select which mode works best with their console Show Unconfigure...

Страница 82: ...device This file can be edited to change the settings on Restore An asterisk marks the selected option for a setting NOTE It is recommended that you save any modified computer configuration settings to a USB flash media device and save the device for possible future use To restore the configuration insert the USB flash media device with the saved configuration and perform the Restore from Removabl...

Страница 83: ...d The flashing lights are error codes that will help you diagnose the problem Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 107 for more information If the screen is blank plug the monitor into a different video port on the computer if one is available Or replace the monitor with a monitor that you know is functioning properly If you are working on a networ...

Страница 84: ... green monitor light is on Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 107 for more information Turn up the brightness and contrast controls of the monitor if the monitor is dim Press and hold any key If...

Страница 85: ... is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Cannot access the Computer Setup F10 Utility when booting the computer Cause Solution The Computer Setup F10 Utility is set to fast boot causing the F10 acces...

Страница 86: ...he Computer Setup settings to make sure the internal system speaker is not muted this setting does not affect the external speakers 2 Make sure the external speakers are properly connected and powered on and that the speakers volume control is set correctly 3 Use the system volume control available in the operating system to make sure the speakers are not muted or to increase the volume Cannot rem...

Страница 87: ...on Utility clear applications that you do not want to launch automatically and the click OK In Windows 8 1 a On the Start screen right click and then select the All apps icon b Under Windows System click Run c Type msconfig and then press Enter d On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK In Windows 10 a T...

Страница 88: ...hard drive LED turns white then 1 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Remove the expansion cards one at a time until the 5V_aux light on the system board turns on 3 Replace the system board OR Press and hold the power button for less than 4 secon...

Страница 89: ...or other system fan spins If the fan does not spin make sure the fan cable is plugged onto the system board header 3 If fan a plugged in and not spinning replace it Power LED flashes Red four times once every second followed by a two second pause and the computer beeps four times Beeps stop after fifth iteration but LEDs continue flashing Computer powered off automatically and the Power LED flashe...

Страница 90: ...lect Properties and then select the Tools tab Under Error checking click Check Now In Windows 8 1 on the Start screen type e and then click File Explorer from the list of applications In the left column expand Computer right click on a drive select Properties and then select the Tools tab Under Error checking click Check In Windows 10 type file in the taskbar search box and then select File Explor...

Страница 91: ...ble the hard drive entry in the Advanced Boot Options list Bootable hard drive is not attached as first in a multi hard drive configuration If attempting to boot from a hard drive ensure it is attached to the system board dark blue SATA connector Bootable hard drive is not listed first in the Boot Order Run the Computer Setup utility and select Advanced Boot Options and ensure the bootable hard dr...

Страница 92: ... using an SD card make sure that the lock tab located on the right of the SD card is not in the locked position If using a Memory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with ...

Страница 93: ...r was just installed into the computer and you are turning the PC on for the first time Wait a few seconds so that the operating system can recognize the reader and the available ports and then recognize the media inserted in the reader After inserting a media card in the reader the computer attempts to boot from the media card Cause Solution The inserted media card has boot capability 1 If you do...

Страница 94: ...1 In Control Panel select Category from the View by list then under Appearance and Personalization select Adjust screen resolution To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 1 from the Start screen type c and then select Control Panel from the list of applications To access Control Panel in Windows 10 type control panel in th...

Страница 95: ...prior to video Replace the system board Monitor does not function properly when used with energy saver features Cause Solution Monitor without energy saver capabilities is being used with energy saver features enabled Disable monitor energy saver feature Dim characters Cause Solution The brightness and contrast controls are not set properly Adjust the monitor brightness and contrast controls Cable...

Страница 96: ... video cable is disconnected Connect the video cable between the monitor and computer CAUTION Ensure that the computer power is off while connecting the video cable Out of Range displays on screen Cause Solution Video resolution and refresh rate are set higher than what the monitor supports Restart the computer and enter Safe Mode Change the settings to a supported setting then restart the compute...

Страница 97: ... settings Fuzzy focus streaking ghosting or shadowing effects horizontal scrolling lines faint vertical bars or unable to center the picture on the screen flat panel monitors using an analog VGA input connection only Cause Solution Flat panel monitor s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card 1 Select the monitor s Au...

Страница 98: ...ble the audio in Computer Setup Advanced Built in Device Options The external speakers are not turned on Turn on the external speakers The audio device may be connected to the wrong jack Ensure that the device is connected to the correct jack on the computer The rear audio jack output is the green receptacle The speakers should be plugged into the line out jack and the headphones should be plugged...

Страница 99: ...t audio device Sound from headphones is not clear or muffled Cause Solution Headphones are plugged into the rear audio output connector The rear audio output connector is for powered audio devices and is not designed for headphone use Plug the headphones into the headphone connector on the front of the computer Computer appears to be locked up while recording audio Cause Solution The hard disk may...

Страница 100: ...e Printer will not print Cause Solution Printer is not turned on and online Turn the printer on and make sure it is online The correct printer drivers for the application are not installed 1 Install the correct printer driver for the application 2 Try printing using the MS DOS command DIR C printer port where printer port is the address of the printer being used If the printer works reload the pri...

Страница 101: ...USB 2 0 port that is separated from ports with USB 3 0 devices If you still experience interference you may have to place the connectors farther apart using an external USB hub Keyboard commands and typing are not recognized by the computer Cause Solution Keyboard connector is not properly connected Shut down the computer reconnect the keyboard to the back of the computer and then restart the comp...

Страница 102: ...ys to select Shut Down and then press Enter 4 After the shutdown is complete plug the mouse connector into the back of the computer or the keyboard and restart Program in use has stopped responding to commands Shut down the computer using the keyboard then restart the computer Mouse may need cleaning Remove the roller ball cover on the mouse and clean the internal components Mouse may need repair ...

Страница 103: ...ed on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configuration you did not accept them Reboot the computer and follow the instructions for accepting the changes A plug and play board may not automatically configure when added if the default configuration conflicts with ot...

Страница 104: ...XMM1 must always be installed DIMM1 must be installed before DIMM2 and DIMM3 must be installed before DIMM4 3 Replace third party memory with HP memory 4 Replace the system board Solving Network Problems Some common causes and solutions for network problems are listed in the following table These guidelines do not discuss the process of debugging the network cabling Table 6 2 Solving Network Probl...

Страница 105: ...d then select Device Manager To access Device Manager in Windows 8 1 from the Start screen type c select Control Panel from the list of applications and then select Device Manager To access Device Manager in Windows 10 type device manager in the taskbar search box and then select Device Manager from the list of applications Network controller is disabled 1 Run Computer Setup and enable network con...

Страница 106: ...rol Panel and configure the network controller To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 1 from the Start screen type c and then select Control Panel To access Control Panel in Windows 10 type control panel in the taskbar search box and then select Control Panel from the list of applications Network controller stopped workin...

Страница 107: ...plug the computer power cord before attempting to reseat install or remove a memory module For those systems that support ECC memory HP does not support mixing ECC and non ECC memory Otherwise the computer will not boot the operating system NOTE The memory count will be affected by configurations with the Management Engine ME enabled The ME uses 8MB of system memory in single channel mode or 16MB ...

Страница 108: ...on but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Solving CD ROM and DVD problems If you encounter CD ROM or DVD problems see the common causes and solutions listed in the following table or to the ...

Страница 109: ... try adding a POST delay under Advanced Power On Options The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Advanced Port Options Drive responds slowly immediately after power up Run Computer Setup and increase the POST Delay in Advanced Power On Options CD ROM or DVD devi...

Страница 110: ... this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit available from most computer stores Windows does not detect the CD ROM or DVD ROM drive 1 Use Device Manager to remove or uninstall the device To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 1 from the Start screen type c select Cont...

Страница 111: ...ce was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Advanced Boot Options Removable Media Boot is disabled in the Computer Setup utility Run the Computer Setup utility and enabl...

Страница 112: ...ommon causes and solutions listed in the following table Unable to connect to the Internet Cause Solution Internet Service Provider ISP account is not set up properly Verify Internet settings or contact your ISP for assistance Web browser is not set up properly Verify that the Web browser is installed and set up to work with your ISP Cable DSL modem is not plugged in Plug in cable DSL modem You sh...

Страница 113: ...click the Delete button 4 Select the Cookies check box and click the Delete button Windows 10 1 Type control panel in the taskbar search box and then select Control Panel from the list of applications 2 Click Internet Options 3 In the Browsing history section click the Delete button 4 Select the Cookies and website data check box and click the Delete button Cannot automatically launch Internet pro...

Страница 114: ...l not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Observe the beeps and LED lights on the front of the computer See POST error messages and diagnostic front panel LEDs and audible codes on page 107 to determine possible causes See the Worldwide Limited Warranty for terms and conditions Illegal Operation has Occurred error message is displayed Cause So...

Страница 115: ...s To establish the schedule reconfigure the computer to the Full Boot Every x Days mode using Computer Setup NOTE For more information on Computer Setup see Computer Setup F10 Utility on page 63 POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them The section also includes some text messages that may be encountered during POST NOTE...

Страница 116: ...e Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer 4 If the error persists replace the system board 00C PMM Deallocation Error during MEBx Cleanup Memory error durin...

Страница 117: ...emory modules replace the system board 2E3 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace with a supported module 2E4 DIMM Configuration Warning The current memory configuration is not op...

Страница 118: ...on page 114 3 Replace the hard disk drive 3F2 Hard Disk 2 Error Hard disk 2 error 1 Check and or replace cables 2 Clear CMOS See Password security and resetting CMOS on page 114 3 Replace the hard disk drive 400 Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to the same resources 1 Remove any serial port expansion cards 2 Clear CMOS See Password securi...

Страница 119: ...The system has detected a wireless module installed in the system that is not supported and has been disabled Replace with a supported module 800 Keyboard Error Keyboard failure 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard 801 Keyboard or System Unit Error Keyboard failure 1 Reconnect the ke...

Страница 120: ...ly fan 910 Filter Warning Airflow filter is dirty Replace the airflow filter Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup the BIOS validates the functionality of the following subsystems and conditions AC adapter System board power Processor failure BIOS corruption Memory failure Graphics failure Syste...

Страница 121: ... is checking or recovering the boot block Hardware 3 2 The embedded controller has timed out waiting for BIOS to return from memory initialization 3 3 The embedded controller has timed out waiting for BIOS to return from graphics initialization 3 4 The system board displays a power failure crowbar 3 5 The processor is not detected 3 6 The processor does not support an enabled feature Thermal 4 2 A...

Страница 122: ... with power removed will reset the BIOS settings to factory defaults It may be useful to back up the BIOS settings or save them as custom defaults before resetting them in case they are needed later Back up can be performed in Computer Setup or using the BiosConfigUtility tool available from www hp com See Computer Setup F10 Utility on page 63 for information on backing up the BIOS settings Resett...

Страница 123: ...re discharged of static electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the access panel 4 Locate the header and jumper NOTE The password jumper is green so that it can be easily identified For assistance locating the password jumper and other system board components see the system board components image at System bo...

Страница 124: ...icity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the access panel CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Utility o...

Страница 125: ...UEFI to a USB device on page 117 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you must us...

Страница 126: ...ur computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want 118 Chapter 9 Using HP PC Hardware Diagnostics UEFI ...

Страница 127: ... You will use a USB flash drive to create a bootable recovery drive that can be used to troubleshoot a computer that is unable to start The USB flash drive can be used to reinstall the original operating system and the programs that were installed at the factory NOTE Any information on the USB flash drive will be erased before the recovery media is created To create the Windows 8 1 recovery media ...

Страница 128: ...stem media and the Driver Recovery media purchased separately see Recovery using Windows operating system media purchased separately on page 121 3 If the HP Recovery partition is listed restart the computer and then press esc while the HP logo is displayed The computer Startup Menu displays 4 Press f11 to select the System Recovery option 5 Choose your keyboard layout 6 Select Troubleshoot 7 Selec...

Страница 129: ... key 4 Follow the on screen instructions After the repair is completed and the Windows desktop appears 1 Remove the Windows operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Backing up restoring and recovering in Windows 7 Your computer includes tools provided by HP and Windows to help you safegu...

Страница 130: ...p the computer create recovery media The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced There are two types of recovery media To determine which steps to follow for your computer 1 Click the Start button 2 Click All Programs If Security and Protection is listed continue with the steps in Creating recovery media using HP ...

Страница 131: ...h storage capacity it will appear grayed out and you must replace it with a larger USB flash drive Click Next 6 Follow the on screen instructions When the process is complete label the USB flash drive and store it in a secure place Creating recovery discs with HP Recovery Disc Creator select models only HP Recovery Disc Creator is a software program that offers an alternative way to create recover...

Страница 132: ...s that are stored in their associated directories Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences When backing up to discs number each disc after removing it from the drive NOTE For detailed instructions on various backup and restore options perform a search for t...

Страница 133: ...he recovery image is a file that contains a copy of the original factory shipped software To perform a System Recovery from a recovery image see System Recovery when Windows is responding on page 125 or System Recovery when Windows is not responding on page 126 Recovery media Run System Recovery from recovery media that you have created from files stored on your hard disk drive or purchased separa...

Страница 134: ...ructions to continue 6 When Windows has loaded shut down the computer reconnect all peripheral devices and then turn the computer back on System Recovery using recovery media select models only Use the steps provided in this section if you created recovery media using Creating recovery media using HP Recovery Manager select models only on page 122 If you used HP Recovery Disc Creator to create a W...

Страница 135: ...DVD to reboot the computer and repair the operating system To order a Windows 7 operating system DVD contact support Go to http www hp com support select your country or region and follow the on screen instructions CAUTION Using a Windows 7 operating system DVD completely erases the hard drive contents and reformats the hard drive All files that you have created and any software that you have inst...

Страница 136: ...he Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Follow the on screen instructions to install the Hardware Enabling Drivers first and then install Recommended Applications 128 Chapter 10 System backup and recovery ...

Страница 137: ...f the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs go to http www hp com recycle 1 Remove disengage any security device...

Страница 138: ...hat extends above one edge of the battery When the battery pops up lift it out 1 b To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up Push the other edge down until the clamp snaps over the other edge of the battery 2 Type 3 a Pull back on the clip 1 that is holding the battery in place and remove the battery 2 130 Appendix A Batter...

Страница 139: ...he following steps to complete this procedure 8 Replace the access panel 9 Plug in the computer and turn on power to the computer 10 Reset the date and time your passwords and any special system setups using Computer Setup 11 Lock any security devices that were disengaged when the access panel was removed 131 ...

Страница 140: ...ebsite 3 Turn on the system and while system is powering on and after the HP splash screen press the F10 key to enter BIOS setup screen 4 Select Security Restore Security Settings to Factory Defaults Select Yes to confirm The system will reboot This action will reset the settings in the Security menu to their defaults reset the TPM and embedded Fingerprint reader if present and clear the passwords...

Страница 141: ...ited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6...

Страница 142: ... fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T ...

Страница 143: ...10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Power Supply Operating Voltage Range Rated Voltage Range1 Rated Line Frequency Operating Line Frequency 90 264 VAC 100 240 VAC 50 60 Hz 47 63 Hz Standard Efficiency 200W active PFC 80 PLUS Bronze 200W active PFC 82 85 82 efficient at 20 50 100 load 115V 80 PLUS Platinum 200W active PFC 90 ...

Страница 144: ... Windows 121 Driver Recovery media Windows 8 1 121 drives locations 35 E electrostatic discharge ESD 11 preventing damage 12 error codes 107 112 messages 107 expansion card installation 27 removal 27 F F10 Setup access problem 77 f11 recovery Windows 8 119 f11 recovery Windows 8 1 119 fan duct illustrated 7 removal and replacement 49 50 fan sink illustrated 6 removal and replacement 56 fan power s...

Страница 145: ... F10 Setup 77 flash drive 103 front panel 104 general 77 hard drive 82 hardware installation 95 Internet access 104 keyboard 93 Media Card Reader 84 memory 99 monitor 85 mouse 93 network 96 power 81 printer 92 software 106 processor removal and replacement 57 product ID location 4 R rear panel components 3 recovery discs steps for creating Windows 7 123 recovery discs using for restore 127 recover...

Страница 146: ...Windows 7 backing up information 124 backup and recovery 121 Backup and Restore 124 creating backups 122 creating recovery media 122 creating system restore points 122 hard drive recovery 125 Help and Support 121 steps for creating recovery discs 123 steps for creating recovery media 122 steps for creating recovery USB flash drive 123 System Recovery 125 System Recovery using recovery media 126 Sy...

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