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HP ProBook 645 G4 Notebook PC

Maintenance and Service Guide

Содержание ProBook 645 G4

Страница 1: ...HP ProBook 645 G4 Notebook PC Maintenance and Service Guide ...

Страница 2: ...on March 2018 Document Part Number L13016 001 Product notice This user guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www micr...

Страница 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Страница 4: ...iv Important Notice about Customer Self Repair Parts ...

Страница 5: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Страница 6: ...vi Safety warning notice ...

Страница 7: ... catalog 18 Computer major components 18 Cable Kit 21 Display assembly subcomponents 22 Plastics 23 Mass storage devices 24 Miscellaneous parts 25 4 Removal and replacement procedures preliminary requirements 27 Tools required 27 Service considerations 27 Plastic parts 27 Cables and connectors 28 Drive handling 28 Grounding guidelines 29 Electrostatic discharge damage 29 Packaging and transporting...

Страница 8: ...on NFC module 57 Smart card reader 59 USB board 61 Power button board 63 System board 65 RTC battery 69 Speaker 70 Fingerprint reader assembly 71 Display assembly 73 7 Computer Setup BIOS TPM and HP Sure Start 81 Using Computer Setup 81 Starting Computer Setup 81 Using a USB keyboard or USB mouse to start Computer Setup BIOS 81 Navigating and selecting in Computer Setup 81 Restoring factory settin...

Страница 9: ...iagnostics UEFI 88 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version 88 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number 88 Customizing Remote HP PC Hardware Diagnostics UEFI settings 88 9 Backing up restoring and recovering 90 Creating recovery media and backups 90 Creating HP Recovery media select products only 90 Using Windows tools 91 Restore and...

Страница 10: ...ments for specific countries and regions 101 12 Statement of memory volatility 103 Nonvolatile memory usage 105 Questions and answers 107 Using HP Sure Start select models only 108 13 Recycling 109 Index 110 x ...

Страница 11: ...ition HD 1366 768 without camera HD 1366 768 with camera HD 1366 768 without camera with WWAN HD 1366 768 with camera with WWAN Full high definition FHD 1920 1080 IPS without camera FHD 1920 1080 IPS with camera FHD 1920 1080 IPS with WWAN without camera FHD 1920 1080 IPS with WWAN with camera 35 6 cm 14 0 in 45 CG eDP 1 2 slim 220 nits touch screen FHD 1920 1080 IPS with WWAN with camera Memory T...

Страница 12: ...following support S3 S4 S5 wake on LAN HBMA via out of band embedded NIC HP Elite USB C Dock HP USB C Universal Dock HP Thunderbolt Dock 120W 230W G2 and HP USB C Mini Dock The following support S3 wake on LAN HBMA via Windows operating system HP Thunderbolt 3 Dock HP Elite USB C Docking Station G2 HP USB C Travel Dock and HP USB Travel Dock Wireless networking Wireless Personal Area Network WPAN ...

Страница 13: ...ket PCIe LTE CAT9 Fibocom Intel XMM 7360 LTE Advanced WWAN Antennas 2 world wide 5 band configured at top of panel on all units Supports models without WWAN Supports WWAN after market option WWAN cards are compatible with a programmable removable eSIM External media cards Micro SD Media Reader slot supports SD SDHC and SDXC Ports VGA Dsub 15 pin supporting 1920 1200 external resolution 60 Hz and h...

Страница 14: ...65 W Smart right angle 4 5 mm EM 65 W Straight USB Type C 65 W Straight USB Type C 45 W Smart right angle 4 5 mm 45 W Smart right angle 4 5 mm Argentina 45 W Smart right angle 4 5 mm 2 prong Japan only Power cord 2 wire plug C7 1 m conventional 3 wire plug C5 1 8 m conventional 3 wire plug C5 1 m conventional Duckhead power cord C5 1 0 m Duckhead power cord C5 1 8 m Duckhead power cord C5 Security...

Страница 15: ...64 Windows 10 Home 64 StF MSNA Standard Windows 10 Home 64 StF MSNA Plus Windows 10 Home 64 StF MSNA Strategic FreeDOS 2 0 Restore Media Windows 10 DRDVD Windows 10 DRUSB Windows 10 Pro 64 OSDVD Windows 10 Pro 64 OSUSB Certified Microsoft WHQL Web only support Windows 10 Enterprise 64 Windows 10 Enterprise 64 LTSB 1607 Win 10 Pro 64 CBB 1703 OS Serviceability End user replaceable parts AC adapter ...

Страница 16: ... or smartwatch and provides high speed data transfer and Connects a display device that has a USB Type C connector providing DisplayPort output NOTE Cables and or adapters purchased separately may be required 3 USB 3 x SuperSpeed port with HP Sleep and Charge Connects a USB device provides high speed data transfer and even when the computer is off charges most products such as a cell phone camera ...

Страница 17: ...abel side up with the connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from the memory card reader 10 Battery light When AC power is connected White The battery charge is greater than 90 percent Amber The battery charge is from 0 to 90 percent Off The battery...

Страница 18: ...udio out headphone Audio in microphone combo jack select products only Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional standalone microphones WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For addition...

Страница 19: ...gon NOTE Camera functions vary depending on the camera hardware and software installed on your product 5 Camera light s On One or more cameras are in use The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmenta...

Страница 20: ...Field Communications NFC tapping area and antenna Allows you to wirelessly share information when you tap it with an NFC enabled device The antenna is not visible from the outside of the computer For optimal transmission keep the area immediately around the antenna free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies...

Страница 21: ... the least amount of power 2 Caps lock light On Caps lock is on which switches the key input to all capital letters 3 Fn lock light On The fn key is locked For more information see Hot keys select products only on page 15 4 Keyboard backlight Illuminates the keyboard for higher visibility in low light conditions 5 Mute light On Computer sound is off Off Computer sound is on 6 Microphone mute light...

Страница 22: ... exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Right click the Power meter icon and then select Power Options 2 S...

Страница 23: ...ntly used system functions See Action keys on page 14 5 Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys When fn num lk is pressed the keypad can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key NOTE If the keypad function is active when the computer is turned off tha...

Страница 24: ...ightness incrementally as long as you hold down the key Turns the keyboard backlight off or on NOTE To conserve battery power turn off this feature Plays the previous track of an audio CD or the previous section of a DVD or a Blu ray Disc BD Starts pauses or resumes playback of an audio CD a DVD or a BD Plays the next track of an audio CD or the next section of a DVD or a BD Stops audio or video p...

Страница 25: ...c 2013 running on Microsoft Exchange or Office 365 servers Answers a call Starts a call during a 1 on 1 chat Places a call on hold NOTE This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers Ends a call Declines incoming calls Ends screen sharing NOTE This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365...

Страница 26: ...ble airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 16 Chapter 2 Components ...

Страница 27: ...n the bottom of a tablet kickstand Service label Provides important information to identify your computer When contacting support you may be asked for the serial number the product number or the model number Locate this information before you contact support Component 1 Model number 2 Serial number 3 Part number 4 Warranty period Regulatory label s Provide s regulatory information about the comput...

Страница 28: ...rted parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 17 for details 18 Chapter 3 Illustrated parts catalog ...

Страница 29: ... button board includes cable L09552 001 7 TouchPad button board L09541 001 8 TouchPad L09561 001 9 Smart card reader board L09550 001 10 Speaker includes cable L09558 001 11 Fingerprint reader board includes cable L09538 001 12 NFC module L09554 001 13 Solid state drive NOTE For spare part information see Mass storage devices on page 24 14 Hard drive NOTE For spare part information see Mass storag...

Страница 30: ...sink L09537 001 20 System board NOTE All system board spare part kits include replacement thermal material All system boards use the following part numbers xxxxxx 001 Non Windows operating systems xxxxxx 601 Windows operating system AMD Ryzen 7 PRO 2700U L12802 xx1 AMD Ryzen 5 PRO 2500U L12801 xx1 AMD Ryzen 3 PRO 2300U L12800 xx1 21 RTC battery includes cable 857798 001 22 Battery 3 cell 48 WHr 4 ...

Страница 31: ...Cable Kit Item Component Spare part number Cable Kit L09534 001 1 Pointing stick cable 2 NFC module cable 3 Smart card board cable 4 TouchPad button board cable 5 USB board cable Cable Kit 21 ...

Страница 32: ...mera module L09530 001 For use with non touch displays with a microphone module L09531 001 For use in touch screen models L19830 001 Camera shutter for use in non touch models not illustrated L09542 001 2 Display panel Non touch FHD L12814 001 Non touch HD L12813 001 Touch L18411 001 22 Chapter 3 Illustrated parts catalog ...

Страница 33: ...44 001 For use in touch models L23433 001 6 Hinge covers right and left L09545 001 7 WLAN antenna cable included in Antenna Kit L09523 001 8 WWAN antenna cable included in Antenna Kit L09523 001 9 Back cover For use in non touch models L09526 001 For use in touch models L19831 001 Plastics Item Component Spare part number Plastics Kit 1 Smart card reader insert L09555 001 2 Fingerprint reader inse...

Страница 34: ... 3 Solid state drive M 2 1 TB PCle NVMe TLC L12805 001 512 GB SATA 3 FIPS 140 2 L12810 001 512 GB PCIe NVMe TLC L12811 001 360 GB PCIe NVMe TLC L12809 001 256 GB PCIe NVMe TLC self encrypting drive SED Opal 2 L12806 001 256 GB PCIe NVMe TLC L12807 001 256 GB PCIe NVMe value L12808 001 256 GB SATA 3 self encrypting drive SED Opal 2 L12803 001 128 GB SATA 3 TLC L12804 001 24 Chapter 3 Illustrated pa...

Страница 35: ...Israel 923430 005 For use in Italy 923430 007 For use in Japan 931252 001 For use in North America 923430 008 For use in the People s Republic of China 931251 001 For use in South Africa 923430 009 For use in South Korea 931250 001 For use in Switzerland 923430 010 For use in Thailand 923430 011 For use in Taiwan 923430 012 For use in the United Kingdom 923430 013 Power cord C5 conventional 1 8 m ...

Страница 36: ...use in Taiwan 931269 001 For use in the United Kingdom 931260 001 Power cord C7 conventional 1 0 m For use in Japan 931325 001 Plastics Smart card reader insert L09555 001 Fingerprint reader insert for use in models without a fingerprint reader L09556 001 Bracket Kit includes fingerprint reader bracket hard drive cover and smart card bracket L09539 001 Pointing stick covers 20 pieces L15396 001 Sc...

Страница 37: ...derations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when...

Страница 38: ...or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing an optical drive be sure that a disc is not in the drive and be sure ...

Страница 39: ... these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The follow...

Страница 40: ... materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools...

Страница 41: ...istance between the operator and ground To be effective the conductive equipment must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm ...

Страница 42: ...puter including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 17 for details NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions There are ...

Страница 43: ...ough the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the bottom cover 1 Loosen the eight Phillips screws 1 that secure the cover to the computer 2 Using a plastic tool starting near a hinge under the display pry the bottom cover up to remove it 2 Component replacement procedures ...

Страница 44: ...ter by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 33 Remove the battery 1 Loosen the six captive screws 1 that secure the battery to the computer 2 Lift the top of the battery and then remove it from the computer 2 Reverse this procedure to install the battery 34 Chapter 5 Removal and re...

Страница 45: ...ttom cover see Bottom cover on page 33 5 Remove the battery see Battery on page 34 Remove the memory modules 1 Spread the two retention clips outward 1 until the memory module tilts up at a 45 degree angle 2 Grasp the edge of the memory module 2 and then gently pull the module out of the slot Use the same procedure to remove both memory modules CAUTION To prevent damage to the memory module hold t...

Страница 46: ...ule Do not bend the memory module 1 Align the notched edge of the memory module with the tab in the memory module slot 1 2 Press the module into the slot until seated 2 3 Gently press down on the module edges until the side retention clips snap into place 3 36 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 47: ...nected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 33 5 Remove the battery see Battery on page 34 Remove the hard drive 1 Loosen the four captive Phillips screws 1 that secure the drive assembly to the computer 2 Pull the plastic...

Страница 48: ...rd drive remove the four Phillips M3 0 3 0 screws 1 and then slide the drive out of the drive cover 2 Reverse this procedure to reassemble and install the hard drive 38 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 49: ...g drive SED Opal 2 L12803 001 Solid state drive 128 GB SATA 3 TLC L12804 001 Before removing the solid state drive follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bot...

Страница 50: ... and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions There are as many as 64 screws that must be removed replaced and or loosened when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement WWAN module Description ...

Страница 51: ...2 Remove the Phillips M2 0 3 0 screw 2 and then pull the module out of the socket 3 Reverse this procedure to install the WWAN module Component replacement procedures 41 ...

Страница 52: ...s 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 33 5 Remove the battery see Battery on page 34 Remove the WLAN module 1 Disconnect the two antenna cables from the...

Страница 53: ...rica 161 Sweden and Finland B71 Denmark 081 The Netherlands B31 Switzerland BG1 France 051 Northern Africa FP1 Taiwan AB1 Germany 041 Norway 091 Thailand 281 Greece 151 Portugal 131 Turkey 141 Hungary 211 Romania 271 United Kingdom 031 Iceland DD1 Russia 251 United States 001 Before removing the keyboard follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in...

Страница 54: ...se opening near the fan and then press gently on the back of the keyboard until it disengages from the computer CAUTION Press gently to avoid damaging the keyboard 4 Position the computer upright and open the display as far as possible 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 55: ...nect the following connectors and cables located underneath the installed keyboard Release the keyboard cable connector 1 and then remove the cable 2 Release the pointing stick cable connector 3 and then remove the cable 4 For products with a backlit keyboard release the backlight cable connector 5 and then remove the cable 6 Component replacement procedures 45 ...

Страница 56: ...7 Remove the keyboard from the computer 7 Reverse this procedure to install the keyboard 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 57: ...AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Bottom cover see Bottom cover on page 33 b Battery see Battery on page 34 c Hard drive see Hard drive on page 37 d Keyboard see Keyboard on page 43 Remove the internal frame IMPORTANT Make special note of each screw size and location during removal and replacement 1 Remove the antenna cables from cli...

Страница 58: ...the frame to the computer 3 Remove the following screws that secure the frame to the computer 1 Two Phillips M 2 0 2 5 screws 2 Five broad head Phillips M2 5 2 5 screws 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 59: ...4 Remove the frame from the computer Reverse this procedure to install the internal frame Component replacement procedures 49 ...

Страница 60: ...a Bottom cover see Bottom cover on page 33 b Battery see Battery on page 34 c Hard drive see Hard drive on page 37 d Solid state drive see Solid state drive on page 39 e WWAN module see WWAN module on page 40 f Keyboard see Keyboard on page 43 g Internal frame see Internal frame on page 47 Remove the fan 1 Disconnect the fan cable from the system board 1 2 Loosen the three captive Phillips screws ...

Страница 61: ...gging the AC adapter from the computer 4 Remove the following components a Bottom cover see Bottom cover on page 33 b Battery see Battery on page 34 c Hard drive see Hard drive on page 37 d Solid state drive see Solid state drive on page 39 e WWAN module see WWAN module on page 40 f Keyboard see Keyboard on page 43 g Internal frame see Internal frame on page 47 To remove the heat sink assembly 1 I...

Страница 62: ...2 Lift the heat sink assembly from the computer 2 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 63: ...system board components 1 and the heat sink 2 each time the heat sink is removed Replacement thermal material is included with the heat sink and system board spare part kits Reverse this procedure to install the heat sink assembly Component replacement procedures 53 ...

Страница 64: ...from the computer 4 Remove the following components a Bottom cover see Bottom cover on page 33 b Battery see Battery on page 34 c Hard drive see Hard drive on page 37 d Solid state drive see Solid state drive on page 39 e WWAN module see WWAN module on page 40 f Keyboard see Keyboard on page 43 g Internal frame see Internal frame on page 47 Remove the TouchPad button board 1 Disconnect the system ...

Страница 65: ...3 Remove the five Phillips M2 0 2 0 screws 3 and then remove the TouchPad button board from the computer 4 Reverse this procedure to install the TouchPad button board Component replacement procedures 55 ...

Страница 66: ...ottom cover on page 33 b Battery see Battery on page 34 c Hard drive see Hard drive on page 37 d Solid state drive see Solid state drive on page 39 e WWAN module see WWAN module on page 40 f Keyboard see Keyboard on page 43 g Internal frame see Internal frame on page 47 h TouchPad button board see TouchPad button board on page 54 To remove the TouchPad 1 Disconnect the NFC antenna cable from the N...

Страница 67: ... from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Bottom cover see Bottom cover on page 33 b Battery see Battery on page 34 c Hard drive see Hard drive on page 37 d Solid state drive see Solid state drive on page 39 e WWAN module see WWAN module on page 40 f Keyboard see Keyboard on page 43 g Internal frame see Internal frame on page 47 Remo...

Страница 68: ...3 Use a tool to disengage the NFC module from the computer 3 Reverse this procedure to replace the NFC module 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 69: ...r by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Bottom cover see Bottom cover on page 33 b Battery see Battery on page 34 c Hard drive see Hard drive on page 37 d Solid state drive see Solid state drive on page 39 e WWAN module see WWAN module on page 40 f Keyboard see Keyboard on page 43 g Internal fr...

Страница 70: ...ps M2 0 2 5 screws 2 and then remove the smart card reader board from the computer 3 Reverse this procedure to install the smart card reader 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 71: ...e computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Bottom cover see Bottom cover on page 33 b Battery see Battery on page 34 c Hard drive see Hard drive on page 37 d Solid state drive see Solid state drive on page 39 e WWAN module see WWAN module on page 40 f Keyboard see Keyboard on page 43 g Internal f...

Страница 72: ...1 3 Position the computer upside down 4 Remove the Phillips M2 0 3 0 screw 2 and then remove the board from the computer 3 Reverse this procedure to replace the USB board 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 73: ...rom the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Bottom cover see Bottom cover on page 33 b Battery see Battery on page 34 c Hard drive see Hard drive on page 37 d Solid state drive see Solid state drive on page 39 e WWAN module see WWAN module on page 40 f Keyboard see Keyboard on page 43 g Internal frame see Internal frame on page 47 Remove...

Страница 74: ...secures it to the chassis 2 5 Remove the Phillips M2 0 3 0 screw 3 that secures the board to the computer 6 Remove the board and cable from the computer 4 Reverse this procedure to install the power button board 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 75: ...nation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Bottom cover see Bottom cover on page 33 b Battery see Battery on page 34 c Hard drive see Hard drive on page 37 d Solid state drive see Solid st...

Страница 76: ...nnect the following cables from the system board 1 Power button board cable 2 USB cable 3 Position the computer upside down 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 77: ...tem board 1 Display cable 2 Smart card reader cable 3 TouchPad cable 4 NFC module cable 5 Fingerprint reader board cable 5 Remove the Phillips M2 0 3 0 screw 1 and then loosen captive Phillips screw 2 on the fan Component replacement procedures 67 ...

Страница 78: ... of the system board 1 and then pull it to the right to remove it from the computer 2 Reverse this procedure to install the system board 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 79: ... the computer 4 Remove the following components a Bottom cover see Bottom cover on page 33 b Battery see Battery on page 34 c Hard drive see Hard drive on page 37 d Solid state drive see Solid state drive on page 39 e WWAN module see WWAN module on page 40 f Keyboard see Keyboard on page 43 g Internal frame see Internal frame on page 47 h System board see System board on page 65 To remove the RTC ...

Страница 80: ... page 33 b Battery see Battery on page 34 c Hard drive see Hard drive on page 37 d Solid state drive see Solid state drive on page 39 e WWAN module see WWAN module on page 40 f Keyboard see Keyboard on page 43 g Internal frame see Internal frame on page 47 h System board see System board on page 65 Remove the speaker 1 Remove the two Phillips M2 5 3 0 screws 1 that secure the speaker to the comput...

Страница 81: ... all external devices from the computer 4 Remove the following components a Bottom cover see Bottom cover on page 33 b Battery see Battery on page 34 c Hard drive see Hard drive on page 37 d Solid state drive see Solid state drive on page 39 e WWAN module see WWAN module on page 40 f Keyboard see Keyboard on page 43 g Internal frame see Internal frame on page 47 h System board see System board on ...

Страница 82: ... to disengage the fingerprint reader board from the computer 3 Reverse this procedure to install the fingerprint reader assembly 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 83: ...the following components a Bottom cover see Bottom cover on page 33 b Battery see Battery on page 34 c Hard drive see Hard drive on page 37 d Solid state drive see Solid state drive on page 39 e WWAN module see WWAN module on page 40 f Keyboard see Keyboard on page 43 g Internal frame see Internal frame on page 47 Remove the display assembly 1 Disconnect the antenna cables from the WLAN module 1 a...

Страница 84: ...n marking tool to separate the display from the display cover 1 b Rotate the display over and place it next to the display cover 2 Display bezels are available using the following spare part numbers Non touch displays with camera module L09530 001 Non touch displays with microphone module L09531 001 Touch displays L19830 001 74 Chapter 6 Removal and replacement procedures for Authorized Service Pr...

Страница 85: ...era The camera module is available using spare part number L23432 001 The microphone module is available using spare part number L09551 001 3 If it is necessary to replace the display panel a Lift the tape on the main connector 1 b Squeeze both sides of main connector on the panel and then pull the cable from the connector 2 Component replacement procedures 75 ...

Страница 86: ...splay panels are available using the following spare part numbers Non touch FHD L12814 001 Non touch HD L12813 001 Touch FHD L18411 001 d Remove the four Phillips M2 0 1 6 screws 1 that secure the display panel to the display cover 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 87: ...is necessary remove the hinge covers remove the Phillips M2 0 3 0 screw from each hinge cover 1 5 Use a thin tool to pry up at the seam under each hinge cover between the hinge cover and bottom of the display cover 2 Component replacement procedures 77 ...

Страница 88: ...ve the three Phillips M2 5 3 0 screws from the bottom of each hinge 1 and the Phillips M2 0 3 0 screw from the top of each hinge 2 8 Remove the hinges from the display cover 3 Display hinges are available using spare part number L09544 001 for non touch models or L23433 001 for touch models 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 89: ...isplay cover 3 11 Remove the antenna cables from the display cover 4 WLAN antennas are available in the Antenna Kit using spare part number L09523 001 12 If it is necessary to replace the WWAN antenna cables note the proper cable routing through the right hinge 1 13 Peel the antennas from the top of the display cover 2 and then remove the WWAN antenna cables from the channels along the sides of th...

Страница 90: ...using spare part number L09526 001 for non touch models or L19831 001 for touch models The display cable is available using spare part number L09533 001 for non touch models or L19834 001 for touch models Reverse these procedures to reassemble and install the display assembly components 80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 91: ...onnected to a USB port but you must first disable FastBoot 1 Turn on or restart the computer and when the HP logo appears press f9 to enter the Boot Device Options menu 2 Clear the check box for Fast Boot 3 To save your changes and exit select the Save icon in the lower right corner of the screen and then follow the on screen instructions or Select Main select Save Changes and Exit and then press ...

Страница 92: ...he selections may display Restore Defaults instead of Apply Factory Defaults and Exit 3 Follow the on screen instructions 4 To save your changes and exit select the Save icon in the lower right corner of the screen and then follow the on screen instructions or Select Main select Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password set...

Страница 93: ...Updates and then select Check for updates and messages 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b ...

Страница 94: ...will not be responsible for any related liabilities TPM provides additional security for your computer You can modify the TPM settings in Computer Setup BIOS NOTE If you change the TPM setting to Hidden TPM is not visible in the operating system To access TPM settings in Computer Setup 1 Start Computer Setup See Starting Computer Setup on page 81 2 Select Security select TPM Embedded Security and ...

Страница 95: ...tics Windows select More and then select Run as administrator or To access HP PC Hardware Diagnostics Windows from HP Support Assistant a Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the tool opens s...

Страница 96: ...t to the computer desktop or To run the tool from a USB flash drive download it to a USB flash drive 4 Select Run Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows follow these steps Navigate to the folder on your computer or the flash drive where the exe file was downloaded double click the exe file and then follow the on screen instructions Using HP PC H...

Страница 97: ...HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment because only exe files are provided Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive 1 Go to http www hp com go techcenter pcdia...

Страница 98: ... name or number follow these steps 1 Go to http www hp com support 2 Select Get software and drivers enter the product name or number select your computer and then select your operating system 3 In the Diagnostics section follow the on screen instructions to select and download the Remote UEFI version for the product Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP P...

Страница 99: ...omization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts Using Remote HP PC Hardware Diagnostics UEFI settings select products only 89 ...

Страница 100: ...P Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 90 For information on the recovery options that are available using the recovery media see Using Windows tools on page 91 Use Wind...

Страница 101: ...purchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You ca...

Страница 102: ... Recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 95 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that yo...

Страница 103: ...e is still working To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the tablet to the keyboard base before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the com...

Страница 104: ...ore beginning these steps 1 Insert the HP Recovery media 2 Access the system Startup menu For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume up button then select f9 or Turn on or restart the tablet and then q...

Страница 105: ...m the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 90 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select...

Страница 106: ...ing voltage 19 0 V dc 4 74 A 90 W or 18 5 V dc 3 5 A 65 W or 45 W Operating current 4 74 A or 3 5 A Temperature Operating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 ...

Страница 107: ...ter operates well within this range of temperatures 35 6 cm 14 0 in display specifications Metric U S Active diagonal size 35 6 cm 14 0 in Resolution FHD 1920 1080 HD 1366 768 Surface treatment Anti glare except touch screen Brightness 45 CG 220 nits Viewing angle SVA IPS Backlight LED Aspect ratio 16 9 Display panel interface eDP 1 2 35 6 cm 14 0 in display specifications 97 ...

Страница 108: ... Up to 1550 MB s Up to 100 000 IOPs Up to 1550 MB s Up to 100 000 IOPs Ready time Maximum to not busy 1 0 s 1 0 s 1 0 s Access times Logical 0 1 0 1 0 1 Total logical sectors 500 118 192 1 000 215 216 1 500 336 388 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 40 to 80 C 40 F to 176 F 0 to 70 C 32 F to 158 F 40 to 85 C 40 F to 185 F 0 to 70 C 32 F to 158 F 40 to 85 C 40 F t...

Страница 109: ...Ready time maximum to not busy 1 0 ms 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms 0 1 ms Total logical sectors 234 441 648 468 883 296 937 766 592 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Con...

Страница 110: ... ATA security Seek times typical read including setting Single track 2 0 ms 3 ms Average read write 12 ms 13 ms Maximum 22 ms 24 ms Logical blocks 1 953 525 168 1 048 576 000 Disk rotational speed 5400 rpm 5400 rpm Operating temperature 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact techni...

Страница 111: ... must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 32...

Страница 112: ...and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance c...

Страница 113: ... keyboard base before beginning steps in this chapter Current BIOS steps 1 Follow steps a through l below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is dis...

Страница 114: ...or fingerprint reader one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor press or tap F1 to accept or F2 to reject l Remove all power and system batteries for at least 24 hours 2 Complete one of the following Remove and retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the conte...

Страница 115: ... EEPROM 64 KBytes not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detect SPD configuration da...

Страница 116: ...ing this utility Bluetooth flash select products only 2 Mbit No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions of the driver whenever the flash re...

Страница 117: ...ic system diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more det...

Страница 118: ...t Keys a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to contin...

Страница 119: ...e battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 109 ...

Страница 120: ... Computer Setup navigating and selecting 81 restoring factory settings 82 using a USB keyboard or USB mouse to start Computer Setup 81 computer setup 81 computer specifications 96 connector power 7 D Display assembly spare part numbers 19 display assembly removal 73 subcomponents 22 display assembly components removal 73 spare part numbers 73 display bezel removal 74 spare part numbers 22 74 displ...

Страница 121: ...lock 11 fn lock 11 hard drive 6 microphone mute 11 num lock 11 power 11 RJ 45 network 7 M M 2 solid state drive specifications 98 memory nonvolatile 103 product description 1 removal 35 spare part number 19 spare part numbers 35 volatile 103 memory card reader identifying 7 microphone product description 2 microphone module spare part number 23 microphone mute key identifying 14 microphone mute li...

Страница 122: ...5 network jack identifying 7 RJ 45 network lights identifying 7 RTC battery removal 69 spare part number 20 69 Rubber Kit spare part number 26 S screen brightness action keys 14 Screw Kit spare part numbers 26 security cable slot identifying 8 security product description 4 serial number computer 17 service labels locating 17 serviceability product description 5 setup utility navigating and select...

Страница 123: ...4 W Windows system restore point 90 91 Windows key identifying 13 Windows tools using 91 wireless action key 14 wireless antennas identifying 9 wireless certification label 17 wireless networking product description 2 WLAN removal 42 spare part numbers 42 WLAN antenna cables removal 79 WLAN antennas identifying 9 WLAN cable spare part number 23 WLAN device 17 WLAN label 17 WLAN module spare part n...

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