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HP ProBook 455 G3 Notebook PC

Maintenance and Service Guide

Содержание ProBook 455 G3

Страница 1: ...HP ProBook 455 G3 Notebook PC Maintenance and Service Guide ...

Страница 2: ...Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details Software terms By installing copying downloading or otherwise using any software product preinstalled on ...

Страница 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Страница 4: ...iv Important Notice about Customer Self Repair Parts ...

Страница 5: ...llow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety o...

Страница 6: ...vi Safety warning notice ...

Страница 7: ...mputer major components 17 Display components 21 Cable Kit 22 Mass storage devices 23 Plastics Kit 24 Miscellaneous parts 24 4 Removal and replacement procedures preliminary requirements 26 Tools required 26 Service considerations 26 Plastic parts 26 Cables and connectors 27 Drive handling 27 Grounding guidelines 28 Electrostatic discharge damage 28 Packaging and transporting guidelines 29 Worksta...

Страница 8: ... board 58 Card reader board 60 Fan 62 Optical drive connector cable 64 Battery connector cable 65 System board 66 RTC battery 68 Speaker assembly 70 Heat sink assembly 72 Display assembly 75 Power connector and cable 80 7 Computer Setup BIOS and MultiBoot in Windows 7 81 Using Computer Setup 81 Starting Computer Setup 81 Navigating and selecting in Computer Setup 81 Restoring factory settings in C...

Страница 9: ...ly choosing a boot device using the f9 prompt 90 Setting a MultiBoot Express prompt 90 Entering MultiBoot Express preferences 90 Using HP Sure Start select models only 91 9 Computer Setup BIOS TPM and HP Sure Start in Windows 10 92 Using Computer Setup 92 Starting Computer Setup 92 Navigating and selecting in Computer Setup 92 Restoring factory settings in Computer Setup 93 Updating the BIOS 93 De...

Страница 10: ... up your information 106 Performing a system recovery 106 Using the Windows recovery tools 106 Using f11 recovery tools 107 Using Windows operating system media purchased separately 108 Using Windows Refresh or Windows Reset 108 Using HP Software Setup 108 14 Backup and recovery in Windows 10 109 Creating recovery media and backups 109 Creating HP Recovery media select products only 109 Using Wind...

Страница 11: ...isplay specifications 119 Hard drive specifications 120 DVD RW SuperMulti DL Drive specifications 121 DVD ROM drive 122 17 Statement of memory volatility 123 Nonvolatile memory usage 127 Questions and answers 129 Using HP Sure Start select models only 130 18 Power cord set requirements 131 Requirements for all countries and regions 131 Requirements for specific countries and regions 131 19 Recycli...

Страница 12: ...xii ...

Страница 13: ...7210 APU with Radeon R7 M340 Graphics Supports HD decode DX12 HDMI PX 7 0 Panel 39 6 cm 15 6 inch HD 1366x768 220 nits 3 8 mm eDP flat 1 or 2 WLAN antennas 1 or 2 WLAN antennas camera Memory Two customer accessible memory module slots supporting up to 16 GB of RAM Supports single channel memory PC3L 12800 1600 MHz DDR3L SODIMMs Supports the following configurations 16384 MB 8192 2 single channel 1...

Страница 14: ...rated WLAN options by way of wireless module WLAN antennas built into display assembly Supports no WLAN Bluetooth option Integrated WLAN options by way of wireless module WLAN antennas built into display assembly Supports no WLAN Bluetooth option Integrated WLAN options by way of wireless module WLAN antennas built into display assembly Supports no WLAN Bluetooth option Realtek RTL8188EE 802 11b g...

Страница 15: ...finger rotate momentum motion 1 finger vertical scroll Power requirements AC adapters 65 W Smart AC adapter with localized cable plug support 3 wire plug with ground pin 65 W Smart AC adapter EM with localized cable plug support 3 wire plug with ground pin 45 W Smart AC adapter with localized cable plug support 3 wire plug with ground pin 45 W AC adapter 2 prong Japan only Power cords Power cord 3...

Страница 16: ... Chinese Market CPPP Windows 10 Home 64 High end Windows 10 Home 64 High end Single Language Windows 10 Home 64 High end Chinese Market Windows 10 Professional 64 Windows 10 Professional 64 StF MSNA EM Windows 10 Professional 64 Downgrade Windows 7 32 Windows 10 Professional 64 Downgrade Windows 7 64 Windows 10 Professional 64 Downgrade Windows 7 64 StF MSNA EM Ubuntu Linux 14 04 Ubuntu Kylin Linu...

Страница 17: ...ing Market 64 Windows 10 Professional 64 Web only support Windows 7 Professional 32 Windows 7 Enterprise 64 Windows 7 Enterprise 32 Windows 8 1 Enterprise 64 Windows 10 Enterprise Certified Microsoft WHQL Serviceability End user replaceable parts AC adapter Battery system Hard drive Memory module WLAN module Keyboard 5 ...

Страница 18: ...7 Select Start All Programs Communication and Chat HP Webcam Windows 8 1 Access HP Support Assistant from the Start screen by selecting the HP Support Assistant app Windows 10 Type camera in the taskbar search box and then select Camera The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wi...

Страница 19: ...ort and then select HP Documentation Top TouchPad Component Description 1 TouchPad on off button Turns the TouchPad on and off 2 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse Top 7 ...

Страница 20: ...ich switches the key input to all capital letters 3 Microphone mute light Amber microphone sound is off Off microphone sound is on 4 Num lock light On Num lock is on 5 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off 6 Mute light Amber C...

Страница 21: ...s of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Windows 7 Select Start Control Panel System and Security Power Options Windows 8 1 From the Start screen type power select Power and sleep settings and t...

Страница 22: ...essed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key the num lock key or the esc key 3 Windows key Windows 7 Displays the Windows Start menu Windows 8 1 Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen Windows 10 Opens ...

Страница 23: ...o add subtract and perform other numeric tasks When num lock is on the integrated keypad can be used like an external numeric keypad Front Component Description 1 Drive light Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive 2 Memory card reader Reads optional memory cards that store manage share or access information Front 11 ...

Страница 24: ...ceive a warning message remove the module to restore computer functionality and then contact support To access Help and Support in Windows 7 Select Start Help and Support To access HP Support Assistant in Windows 8 1 From the Start screen select the HP Support Assistant app Windows 10 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark ico...

Страница 25: ...omatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 6 Service door Provides access to the hard drive bay and the memory module slots 7 SIM card slot Supports a wireless subscriber identity module SIM card The SIM card slot is located inside the service door Bottom 13 ...

Страница 26: ... has reached a critical battery level the battery light begins blinking rapidly Off The battery is not charging 4 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 5 External monitor port Connects an external VGA monitor or ...

Страница 27: ...al safety information refer to the Regulatory Safety and Environmental Notices To access this document Windows 7 Select Start All Programs HP Help and Support HP Documentation Windows 8 1 From the Start screen type support and then select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Windows 10 Select ...

Страница 28: ...er or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select products only Component 1 Model name select products only 2 Product number 3 Serial number 4 W...

Страница 29: ...supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 16 for details Computer major components 17 ...

Страница 30: ...18 Chapter 3 Illustrated parts catalog ...

Страница 31: ...attery 826388 001 11 Power connector cable 827039 001 12 System board includes replacement thermal material All system boards use the following part numbers xxxxxx 001 Windows 7 or non Windows operating systems xxxxxx 601 Windows 8 1 or Windows 10 operating system Models with 2 GB of discrete graphics memory AMD A10 8700P processor 828433 xxx AMD A8 7410 processor 828434 xxx AMD A4 7210 processor ...

Страница 32: ...TL8188EE 802 11b g n 1x1 Wi Fi Adapter Worldwide 792609 001 Realtek RTL8723BE 802 11b g n 1x1 Wi Fi BT4 0 Combo Adapter Worldwide 792610 001 Realtek RTL8723BE bgn 1x1 BT 4 LE PCIe USB NGFF 2230 M 2 Worldwide 792611 001 Broadcom 943228 abgn 2x2 BT 4 LE PCIe USB NGFF 2230 MOW Most of World 797884 001 23 Memory modules PC3L 12800 1600 MHz DDR3L 8 GB 693374 001 4 GB 691740 001 2 GB 691739 001 Plastics...

Страница 33: ...407 001 2 Display panel raw 828422 001 Display Hinge Kit includes 828404 001 3a Left hinge 3b Right hinge 4 Webcam module 826395 001 Microphone module 826385 001 5 Display webcam cable assembly Included in Cable Kit 828418 001 828418 001 Cable Kit 6 Display rear cover includes wireless antennas foil and grounding wires 828428 001 Display components 21 ...

Страница 34: ...iption Spare part number Cable Kit 828418 001 1 Card reader cable 2 Power button board cable 3 USB board cable 4 Display webcam cable 5 Function board cable 6 Battery connector cable 22 Chapter 3 Illustrated parts catalog ...

Страница 35: ...m 7 mm 778192 001 500 GB 5400 rpm 7 mm 778187 001 500 GB 7200 rpm 7 mm 703267 001 Hard Drive Hardware Kit includes 828147 001 2 Hard drive bracket Screws not illustrated 3 Optical drives DVD RW Double Layer SuperMulti Drive 828425 001 DVD ROM Drive 828424 001 Mass storage devices 23 ...

Страница 36: ...a the People s Republic of China and India 714657 001 45 W Smart AC power adapter 4 5 mm barrel connector 741727 001 45 W Smart AC adapter nPFC 4 5 mm 2 prong for use in Japan 742436 001 Power cord 1 0 m 2 pin for use in Japan 762689 291 Power cords 1 83 m 3 pin For use in Argentina 490371 D01 For use in Australia 490371 011 For use in Europe the Middle East and Africa 490371 021 For use in India ...

Страница 37: ...in Italy 755530 061 For use in Japan 755530 291 For use in the People s Republic of China 755530 AA1 For use in South Africa 755530 AR1 For use in South Korea 755530 AD1 For use in Switzerland 755530 111 For use in Taiwan 755530 AB1 For use in Thailand 755530 201 For use in the United Kingdom 755530 031 For use in the United States 755530 001 Mouse HP USB laser mouse 674318 001 HP USB Travel Mouse...

Страница 38: ...tions that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points ...

Страница 39: ...ving or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or dis...

Страница 40: ...ts in their electrostatic safe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table ...

Страница 41: ...to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use condu...

Страница 42: ...rator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tapes Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipa...

Страница 43: ...gion and then follow the on screen instructions Component replacement procedures NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 16 for details This chapter ...

Страница 44: ... the AC adapter from the computer To remove the battery CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and shut down the computer through Windows before removing the battery 1 Position the computer upside down on a flat surface 2 Slide the battery lock latch 1 to unlock the battery and then slide...

Страница 45: ...ou are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 To remove the se...

Страница 46: ...b Lift the small service door of the computer 4 Reverse these procedures to install the service doors 34 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 47: ...cted to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the large service door see Service doors on page 33 To remove a optical drive 1 Remove the Phillips PM2 5 7 0 screw 1 that secures the optical drive to the computer 2 Insert a to...

Страница 48: ...e remove the Phillips PM2 5 4 0 screw 1 that secures the bracket to the rear of the drive and then remove the bracket from the drive 2 Reverse these procedures to install a optical drive 36 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 49: ...h the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the large service door see Service doors on page 33 To remove a hard drive 1 Remove the 4 Phillips PM2 5 5 0 screws ...

Страница 50: ...ver from the hard drive remove the 4 Phillips PM3 0 3 5 screws 1 that secure the bracket to the drive and then lift the cover off the drive 2 Reverse these procedures to install a hard drive 38 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 51: ...2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing the memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices...

Страница 52: ...into the memory module slot NOTE The computer uses two memory sockets The top socket houses the expansion memory module and the bottom socket houses the primary memory module The removal procedure is the same for both memory sockets Reverse this procedure to install a memory module 40 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 53: ...s connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the small service door see Service doors on page 33 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The WLAN anten...

Страница 54: ... incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 42 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 55: ...Thailand 281 France 051 Northern Africa FP1 Turkey 141 Germany 041 Portugal 131 United Kingdom 031 Greece 151 Russia 251 United States 001 Hungary 211 Saudi Arabia 171 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all extern...

Страница 56: ...on its side with the bottom toward you 3 Insert a tool into the access hole in the bottom of the computer and push to disengage the keyboard from the top cover 44 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 57: ...les connect the bottom of the keyboard to the system board Make sure not to prematurely pull the cables out of the system board connector 5 Rotate the keyboard until it rests on the palm rest 1 6 Disconnect the keyboard cable by lifting the connector latch 2 and then disconnect the keyboard cable from the system board 3 Component replacement procedures 45 ...

Страница 58: ... flat the keyboard ribbon cable must be bent at the appropriate point before installation There are markings typically a thin white line across the breadth of the cable that indicate where to bend the cable On HP ProBook 455 G3 models bend at the marking labeled S1 1 and then fold the cable over 2 If installing a backlit keyboard follow the same procedures for the backlight cable 46 Chapter 5 Remo...

Страница 59: ...Component replacement procedures 47 ...

Страница 60: ...ed replaced or loosened when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement Top cover NOTE Top cover spare part kits include the touchpad assembly Description Spare part number Top cover includes touchpad 828402 001 Before removing the top cover follow these steps 1 Shut down the computer If you are unsure whether t...

Страница 61: ...ard you 2 Remove the 2 rubber screw covers on each side of the battery 1 and the 3 rubber screw covers along the bottom of the computer 2 3 Remove the 7 Phillips PM2 0 3 0 screws that secure the top cover to the computer Component replacement procedures 49 ...

Страница 62: ...he computer upright and open it as far as possible 6 Disconnect the following cables from the system board 1 Power button board cable 2 Card reader board cable 3 Fingerprint reader cable 4 Function board cable 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 63: ...arting at the top 1 and then working around the right 2 bottom 3 and left 4 sides NOTE The top cover may be difficult to remove from the computer Be careful not to damage the top cover when attempting to remove it Reverse this procedure to install the top cover Component replacement procedures 51 ...

Страница 64: ...t the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the following components a Service doors see Service doors on page 33 b Optical drive Optical drive on page 35 c Hard drive Hard drive on page 37 d Keyboard see Keyboard on page 43 e Top cover see Top cover on ...

Страница 65: ...r board and cable to disengage the adhesive that secures it 1 and then remove the board and cable assembly from the top cover 2 Reverse this procedure to install the fingerprint reader assembly Component replacement procedures 53 ...

Страница 66: ...r by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the following components a Service doors see Service doors on page 33 b Optical drive Optical drive on page 35 c Hard drive Hard drive on page 37 d Keyboard see Keyboard on page 43 e Top cover see Top cover on page 48 Remove the power but...

Страница 67: ...4 Lift the right side of board and pull board out and to the right to remove it from under the tab 3 Reverse this procedure to install the power button board Component replacement procedures 55 ...

Страница 68: ...by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the following components a Optical drive Optical drive on page 35 b Service doors see Service doors on page 33 c Optical drive Optical drive on page 35 d Hard drive Hard drive on page 37 e Keyboard see Keyboard on page 43 f Top cover see To...

Страница 69: ...3 Lift the rear of the board and pull it away from side of the top cover 2 Reverse this procedure to install the USB audio board Component replacement procedures 57 ...

Страница 70: ... the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the following components a Service doors see Service doors on page 33 b Optical drive Optical drive on page 35 c Hard drive Hard drive on page 37 d Keyboard see Keyboard on page 43 e Top cover see Top cover on page 48 f USB audio board see USB audio board on page 56 Remove the f...

Страница 71: ...4 Remove the board from the top cover 3 5 Remove the function board from the top cover Reverse this procedure to install the function board Component replacement procedures 59 ...

Страница 72: ... unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the following components a Optical drive Optical drive on page 35 b Service doors see Service doors on page 33 c Optical drive Optical drive on page 35 d Hard drive Hard drive on page 37 e Keyboard see Keyboard on page 43 f Top cover see Top cover ...

Страница 73: ...at secures the board to the computer and lift the cable side of the board 3 Turn the board upside down 1 and then disconnect the cable from the board 2 Reverse this procedure to install the card reader board Component replacement procedures 61 ...

Страница 74: ...eps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Ba...

Страница 75: ...3 Lift the fan from the computer 3 Reverse this procedure to install the fan Component replacement procedures 63 ...

Страница 76: ...r from the computer 4 Remove the battery see Battery on page 32 5 Remove the following components a Service doors see Service doors on page 33 b Optical drive Optical drive on page 35 c Hard drive Hard drive on page 37 d Keyboard see Keyboard on page 43 e Top cover see Top cover on page 48 Remove the optical drive connector cable 1 Disconnect the optical drive connector cable from the system board...

Страница 77: ...outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the following components a Service doors see Service doors on page 33 b Optical drive Optical drive on page 35 c Hard drive Hard drive on page 37 d Keyboard see Keyboard on page 43 e Top cover see Top cover on page 48 Remove the battery connector cable 1 Disconnect the battery connector...

Страница 78: ...hrough the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the following components a Service doors see Service doors on page 33 b Optical drive Optical drive on page 35 ...

Страница 79: ...y cable 3 Battery connector cable 4 Speaker cable 5 Hard drive cable 3 Remove the 2 Phillips PM2 5 5 0 screws 1 that secure the system board to the computer 4 Remove the system board from the computer 2 Reverse this procedure to install the system board Component replacement procedures 67 ...

Страница 80: ... power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the following components a Service doors see Service doors on page 33 b Optical drive Optical drive on page 35 c Hard drive see Hard drive on page 37 d Keyboard see Keyboard on page 43 e Top cover see Top cover on page 48 f System board see System board on page 6...

Страница 81: ...3 Remove the battery from the system board 2 Reverse this procedure to install the RTC battery Component replacement procedures 69 ...

Страница 82: ...d then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the following components a Service doors see Service doors on page 33 b Optical drive Optical drive on page 35 c Hard drive Hard drive on page 37 d Keyboard see Keyboard on page 43 e Top cover see Top cover on page 48 f System board see System board on page 66 Remove the speaker assembly 1 Posit...

Страница 83: ...s from the top cover 3 NOTE When reinstalling the speakers make sure the rubber gaskets in each screw hole 4 are correctly in place Reverse this procedure to install the speaker assembly Component replacement procedures 71 ...

Страница 84: ... the battery see Battery on page 32 5 Remove the following components a Service doors see Service doors on page 33 b Optical drive Optical drive on page 35 c Hard drive see Hard drive on page 37 d WLAN module see WLAN Bluetooth combo card on page 41 e Keyboard see Keyboard on page 43 f Top cover see Top cover on page 48 g System board see System board on page 66 Remove the heat sink assembly 1 Pos...

Страница 85: ...nents 1 3 and the heat sink 2 4 each time you remove the heat sink All heat sink and processor spare part kits include thermal material UMA models a To remove the UMA heat sink assembly in the order indicated on the heat sink loosen the 4 captive Phillips screws 1 4 that secure the heat sink to the system board Component replacement procedures 73 ...

Страница 86: ... surfaces of the system board component 1 and the heat sink 2 each time you remove the heat sink All heat sink and processor spare part kits include thermal material Reverse this procedure to install the heat sink assembly 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 87: ... then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the following components a Service doors see Service doors on page 33 b Optical drive Optical drive on page 35 c Hard drive see Hard drive on page 37 d WLAN module see WLAN Bluetooth combo card on page 41 e Keyboard see Keyboard on page 43 f Top cover see Top cover on page 48 Remove the display a...

Страница 88: ...radation of the computer s wireless performance 6 To remove the display bezel remove the 2 screw covers 1 and the 2 Phillips PM2 0 4 0 screws 2 from the bottom corners of the display bezel 7 Flex the top 1 of the bezel the inside edges of the left and right sides 2 and then the bottom 3 of the bezel until it disengages from the display enclosure 76 Chapter 6 Removal and replacement procedures for ...

Страница 89: ...n the Rubber Kit spare part number 828415 001 9 If it is necessary to replace the webcam or microphone module disconnect the cable from the module 1 and then gently pull the module away from the double sided tape on the display enclosure 2 The webcam module is available using spare part number 826395 001 The microphone module is available using spare part number 826385 001 Component replacement pr...

Страница 90: ... over 1 and then lift the tape from atop the connector 2 and disconnect the cable from the rear of the panel 3 12 Remove the display panel from the enclosure 13 If it is necessary to replace the display hinges remove the 2 Phillips PM2 0 3 0 screws at the top 1 and the 4 broadhead Phillips PM2 5 3 0 screws at the bottom 2 that secure the display hinges to the display enclosure 78 Chapter 6 Removal...

Страница 91: ...essary to replace the display cable remove the cable from the clips built into the left side of the display enclosure 1 16 Remove the cable from the display enclosure 2 The display webcam cable is available in the Cable Kit using spare part number 828418 001 Reverse this procedure to reassemble and install the display assembly Component replacement procedures 79 ...

Страница 92: ...plugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the following components a Service doors see Service doors on page 33 b Optical drive Optical drive on page 35 c Hard drive Hard drive on page 37 d Keyboard see Keyboard on page 43 e Top cover see Top cover on page 48 f Display assembly see Display assembly on page 75 Remove the power cable 1 Disconnect ...

Страница 93: ...ating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f1...

Страница 94: ...arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some ...

Страница 95: ...rive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing a...

Страница 96: ...u for a boot device each time the computer is turned on or restarted Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press ...

Страница 97: ...Boot Express preferences When the Express Boot menu is displayed during startup you have the following choices To specify a boot device from the Express Boot menu select your preference within the allotted time and then press enter To prevent the computer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not start until you select a b...

Страница 98: ... Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing...

Страница 99: ...he screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select Main Restore Defaults 4 Follow the on screen instructions 5 To save your changes and exit click the Save icon in the lower right corner of the screen and then follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect w...

Страница 100: ...lick Check for HP updates now 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen inst...

Страница 101: ...e the computer turns on or restarts Choosing MultiBoot preferences You can use MultiBoot in the following ways To set a new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to...

Страница 102: ... Computer Setup 3 Use a pointing device or the arrow keys to select Advanced Boot Options MultiBoot Express Boot Popup Delay Sec and then press enter 4 In the MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When 0 is selected the Express Boot startup locat...

Страница 103: ...ores the BIOS to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support and select your country Select Drivers Downloads and then follow the on ...

Страница 104: ...etup Computers or tablets with keyboards Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F10 to enter Computer Setup Navigating and selecting in Computer Setup To select a menu or a menu item ...

Страница 105: ...lect products the selections may display Restore Defaults instead of Apply Factory Defaults and Exit 3 Follow the on screen instructions 4 To save your changes and exit select the Save icon in the lower right corner of the screen and then follow the on screen instructions or Select Main select Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Yo...

Страница 106: ...t Check for updates and messages 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen i...

Страница 107: ...the above mentioned requirement you shall bear all the liabilities wholly and solely HP will not be responsible for any related liabilities TPM provides additional security for your computer You can modify the TPM settings in Computer Setup BIOS NOTE If you change the TPM setting to Hidden TPM is not visible in the operating system To access TPM settings in Computer Setup 1 Start Computer Setup Se...

Страница 108: ...te and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item To scroll up and down click the up arrow or the down arrow in ...

Страница 109: ...Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs Some download packages contai...

Страница 110: ... down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Open your web browser For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 Click the o...

Страница 111: ...drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you must use a Windows computer to download and cre...

Страница 112: ... your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want 100 Chapter 11 HP PC Hardware Diagnostics UEFI ...

Страница 113: ...ed optical drive select models only or an optional external optical drive Create system restore points NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support To access Help and Support select Start Help and Support NOTE HP recommends that you print the recovery procedures and save them for later use in cas...

Страница 114: ... and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup You should also create Windows system repair media select models only which can be used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failur...

Страница 115: ...ng Windows 7 operating system media on page 104 Using the Windows recovery tools Using the Windows recovery tools you can Recover individual files Restore the computer to a previous system restore point Recover information using recovery tools NOTE For detailed instructions on various recovery and restore options perform a search for these topics in Help and Support To access Help and Support sele...

Страница 116: ...ement NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media For additional information see Using Windows 7 operating system media on page 104 3 If the HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is di...

Страница 117: ...rive before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions 5 Click Next 6 Select Repair your computer 7 Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Install the Hardware Enabling Drivers first and then install Recommended Application...

Страница 118: ...ediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup For more information on the Windows backup features see Windows Help and Support Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files Windows ...

Страница 119: ...ions NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Windows Help and Support Using f11 recovery tools CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinst...

Страница 120: ...to the optical drive and then restart the computer 3 When prompted press any keyboard key 4 Follow the on screen instructions After the installation is completed 1 Eject the Windows operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Using Windows Refresh or Windows Reset When your computer is not ...

Страница 121: ...e HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 109 For information on the recovery options that are available using the recovery media see Using Windows tools on page 110 Use...

Страница 122: ...rately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also find co...

Страница 123: ... remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 113 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either create...

Страница 124: ...rking To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the computer boots...

Страница 125: ...art the tablet and then quickly hold down the Windows button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition y...

Страница 126: ...r software To back up your home directory files using Backup Manager Settings 1 Select Computer More Applications Tools Backup Manager Settings and click Backup my home directory 2 Click Storage Destination Location and then select a location to back up your information 3 Click Schedule and then select a time schedule to perform backups at a regularly scheduled time To immediately back up your inf...

Страница 127: ...mputer More Applications 2 In the left pane click Tools and then click Create HP Factory Image in the right pane 3 Enter the root password when prompted 4 Right click on the HP_Recovery iso file and select Open with Brasero 5 Insert a blank DVD disc and select Burn This creates the HP Factory Image Restore DVD To restore the computer from the recovery disc follow these steps 1 If possible back up ...

Страница 128: ...ey 4 Once the system has booted the Boot Options menu should appear 5 Using the arrow keys select USB Disk On Key and press enter NOTE The description may vary from one USB key to another Any entry other than Optical Disk Drive Notebook Hard Drive or Notebook Ethernet should be the USB Recovery Disk On Key 6 Once the USB Recovery Disk On Key has been selected press enter The USB Recovery Disk On K...

Страница 129: ...ancel Reboot Reboots the system No recovery or restore activity is performed Recover Repair System This option repairs a system that is not working properly and preserves user data Restore Factory System This option restores the system back to the original factory state User data is not preserved Select an option and follow the on screen instructions Remove everything and reinstall Ubuntu 117 ...

Страница 130: ...2 15 kg 4 74 lbs Input power Operating voltage 19 0 V dc 4 74 A 90 W or 18 5 V dc 3 5 A 65 W Operating current 4 74 A or 3 5 A Temperature Operating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 1...

Страница 131: ...faces The computer operates well within this range of temperatures 39 6 cm 15 6 in display specifications Metric U S Active diagonal size 39 6 cm 15 6 in Resolution 1920x1080 FHD 1368x768 HD Surface treatment Anti glare Width HD 3 8 mm FHD 3 2 mm Brightness HD 220 1 typical FHD 220 1 typical Viewing angle SVA Backlight LED Pixel configuration RGB vertical stripe Pixel pitch 0 084x 0252 mm 39 6 cm ...

Страница 132: ... setting Single track 2 2 ms 1 4 ms 3 ms 2 ms Average 13 ms 10 ms 13 ms 12 ms Maximum 25 ms 12 ms 24 ms 22 ms Logical blocks 3 877 842 922 1 938 921 461 1 048 576 000 976 773 168 Disc rotational speed 5400 rpm 5400 rpm 7200 rpm or 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less A...

Страница 133: ...tandard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 µm Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Line out 0 7 Vrms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB ...

Страница 134: ...c 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 μm Access time CD DVD Random 100 ms 125 ms Full Stroke 175 ms 225 ms Audio output level Line out 0 7 Vrms Cache buffer 512 KB Data transfer rate CD R 24X 3600 KB s 150 KB s at 1X CD rate CD RW 10X 1500 KB s 150 KB s at 1X CD rate CD ROM 24X 3 600 KB sec DVD 8X 3600 KB s 150 KB s at 1X CD rate Multiword DMA mode ...

Страница 135: ...low steps a through l below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen IMPORTANT If the Main menu displays Restore...

Страница 136: ...rive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps IMPORTANT If you clear data using Secure Erase it cannot be recovered a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bo...

Страница 137: ...then select Reset BIOS Security to factory default Click Yes at the warning message g Select the Main menu select Save Changes and Exit select Yes to save changes and exit and then select Shutdown h Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint reader one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor press or tap F1...

Страница 138: ...sc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu and scroll down to the Utilities menu c Select Hard Drive Tools d Under Utilities select Disk Sanitizer select the hard drive storing the data you want to clear and then follow the on screen instructions to continue 126 Chapter 17 Statement of memory volatility ...

Страница 139: ...KBytes not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detect SPD configuration data 256 Byte...

Страница 140: ...ates digitally signed by Intel can be applied using this utility Bluetooth flash 2 Mbit No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions of the d...

Страница 141: ...sic system diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more de...

Страница 142: ...urn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to continue Using H...

Страница 143: ...t All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of a...

Страница 144: ...must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75mm2 or 1 25mm2 conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler ...

Страница 145: ...e battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 133 ...

Страница 146: ...uter reset 116 Computer Setup navigating and selecting 81 86 92 96 restoring factory settings 82 87 93 97 computer setup navigating and selecting 96 restoring factory settings 97 computer specifications 118 connector power 14 connectors service considerations 27 D diskette drive precautions 27 display assembly removal 75 spare part numbers 75 display bezel removal 76 spare part numbers 21 display ...

Страница 147: ... 16 latch battery lock 12 latch battery release 13 legacy support USB 81 86 92 96 lights battery 14 caps lock 8 drive 11 microphone mute 8 num lock 8 power 8 RJ 45 network 15 TouchPad 8 webcam 6 wireless 8 M mass storage devices spare part numbers 23 memory nonvolatile 123 volatile 123 memory card reader identifying 11 memory module identifying 13 product description 1 removal 39 spare part number...

Страница 148: ...Repair 31 removing personal data from volatile system memory 123 reset 108 computer 116 steps 116 restoring the hard drive 104 107 RJ 45 network jack identifying 15 RJ 45 network lights identifying 15 RTC battery removal 68 spare part number 19 68 S Screw Kit spare part number 25 security cable slot identifying 14 security product description 3 serial number 16 serial number computer 16 service co...

Страница 149: ...et 108 system restore point 109 110 Windows 7 operating system DVD creating 101 using for restore 104 Windows 7 operating system media creating 101 using for restore 104 Windows key identifying 10 Windows operating system DVD 108 Windows Startup Repair using 103 Windows tools using 110 wireless antennas disconnecting 41 wireless antennas identifying 6 wireless certification label 16 wireless light...

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