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12 Troubleshooting

Cannot connect to a WLAN

Before troubleshooting a network connection problem, be sure that device drivers are installed for all
wireless devices.

NOTE:

Wireless networking devices are included with select computer models only. If wireless

networking is not listed in the feature list on the side of the original computer package, add wireless
networking capability to the computer by purchasing a wireless networking device.

Possible causes for wireless connection problems include:

●

Changing the network configuration (SSID or security)

●

Disabling or incorrectly installing the wireless device

●

Failing wireless device or router hardware

●

Encountering interference from other devices

If you have a problem connecting to a WLAN, confirm that the integrated WLAN device is properly
installed on the computer:

NOTE:

Windows includes the User Account Control feature to improve the security of the computer.

You might be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. For more information, refer to Help and Support.

1.

Select

Start

>

Control Panel

>

System and Security

.

2.

In the System area, click

Device Manager

.

3.

Expand the list of Network adapters by clicking the plus (+) sign.

4.

Identify the WLAN device from the Network adapters list. The listing for a WLAN device might
include the term

wireless

,

wireless LAN

,

WLAN

,

Wi-Fi

, or

802.11

.

If no WLAN device is listed, either the computer does not have an integrated WLAN device, or the
driver for the WLAN device is not properly installed.

For more information on troubleshooting WLANs, refer to the Web site links provided in Help and
Support.

92

Chapter 12 Troubleshooting

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Содержание Pavilion DV6-1030

Страница 1: ...Notebook PC User Guide ...

Страница 2: ...ontained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition April 2010 Document Part Number 599...

Страница 3: ...llow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety o...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...mponents 11 Display components 12 Wireless antennas 13 Additional hardware components 14 Labels 15 3 Wireless local area network and modem Using wireless devices 16 Identifying wireless and network status icons 17 Using the wireless controls 17 Using the wireless action key 17 Using HP Wireless Assistant 18 Using operating system controls 18 Using a WLAN 19 Setting up a WLAN 19 Protecting your WLA...

Страница 6: ...flick assignments 28 Setting touch screen preferences 29 Connecting an external mouse 29 Using the action keys 29 Using the hotkey 31 Cleaning the TouchPad and keyboard 32 5 Multimedia Multimedia features 33 Identifying your multimedia components 34 Adjusting the volume 35 Using the media activity keys 36 Multimedia software 37 Using HP MediaSmart or TouchSmart select models only software 37 Using...

Страница 7: ...y discharge time 50 Managing low battery levels 51 Identifying low battery levels 51 Resolving a low battery level 51 Resolving a low battery level when external power is available 51 Resolving a low battery level when a charged battery is available 51 Resolving a low battery level when no power source is available 51 Resolving a low battery level when the computer cannot exit Hibernation 51 Calib...

Страница 8: ...ing HP ProtectSmart Hard Drive Protection status 67 Managing power with a parked hard drive 67 Using HP ProtectSmart Hard Drive Protection software 68 Replacing a drive in the hard drive bay 69 8 External devices Using a USB device 72 Connecting a USB device 72 Removing a USB device 73 Using an eSATA device 73 Connecting an eSATA device 74 Removing an eSATA device 75 9 External media cards Using D...

Страница 9: ...tical disc tray does not open for removal of a CD a DVD or a BD 94 The computer does not detect the CD DVD or BD drive 95 A CD DVD or BD does not play 96 A CD DVD or BD does not play automatically 97 A DVD or BD movie stops skips or plays erratically 97 A DVD or BD movie is not visible on an external display 97 The process of burning a CD or DVD does not begin or it stops before completion 97 A DV...

Страница 10: ...pdating programs and drivers 108 Appendix C Backup and recovery Creating recovery discs 110 Backing up your information 111 Using Windows Backup and Restore 112 Using system restore points 112 When to create restore points 112 Create a system restore point 112 Restore to a previous date and time 113 Performing a recovery 113 Recovering from the recovery discs 113 Recovering from the dedicated reco...

Страница 11: ...are programs If your computer includes QuickWeb it allows you to quickly browse the Internet view digital photos listen to music or keep in touch using e mail instant messages or Skype without having to start your main operating system NOTE To disable or reenable QuickWeb refer to the Changing QuickWeb settings chapter To learn more about QuickWeb refer to the software Help included with QuickWeb ...

Страница 12: ...QuickWeb Home screen to launch a program To start QuickWeb from Microsoft Windows Click Start click the arrow next to the Shut down button and then click Restart Your computer restarts and displays the HP QuickWeb Home screen NOTE To learn more about HP QuickWeb refer to the software Help included with QuickWeb 2 Chapter 1 Getting started ...

Страница 13: ...r Use Device Manager to add hardware or modify device configurations NOTE Windows includes the User Account Control feature that improves the security of the computer You might be prompted for your permission or password for tasks such as installing applications running utilities or changing Windows settings For more information refer to Help and Support Identifying hardware 3 ...

Страница 14: ...ouchPad zone Moves the pointer and selects or activates items on the screen To view or change the pointing device preferences 1 Select Start Devices and Printers 2 Right click the device representing the computer 3 Select Mouse settings 4 Chapter 2 Features ...

Страница 15: ...off indicator 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse To view or change pointing device preferences 1 Select Start Devices and Printers 2 Right click the device representing your computer 3 Select Mouse settings Components 5 ...

Страница 16: ...n The computer is on Flashing The computer is in Sleep Off The computer is off or in Hibernation 4 Volume Mute light Amber The computer sound is off 5 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is detected Amber No wireless devices are detected 6 Fingerprint Reader light select models only White The fingerprint was...

Страница 17: ...dows shutdown procedures are ineffective press and hold the Power button for at least five seconds to shut down the computer For more information about the power settings select Start Control Panel System and Security Power Options 2 Fingerprint Reader select models only Allows a fingerprint logon to Windows instead of a password logon For information about changing the factory settings refer to H...

Страница 18: ...hen pressed in combination with the esc key NOTE If your keyboard has a backlight key select models only the fn key pressed in combination with the right shift key initiates the Pause function 8 Windows Logo key Displays the Windows Start menu 9 Action keys Execute frequently used system actions 10 Windows Applications key Displays a shortcut menu for items beneath the pointer 11 QuickLock key Ini...

Страница 19: ...hing The computer is in Sleep Off The computer is off or in Hibernation 5 Hard Disk Drive light White The hard disk drive is active Amber The hard disk drive is parked 6 AC Adapter light White The computer is connected to external power and the battery is fully charged Amber The computer is connected to external power and the battery is charging Off The computer is not connected to external power ...

Страница 20: ...5 eSATA USB port Connects an optional high performance eSATA component such as an eSATA external hard drive or connects an optional USB device NOTE Depending on the computer model the computer might include only a USB port 6 USB port Connects an optional USB device 7 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 8 Audio out...

Страница 21: ...lease latch Releases the battery from the battery bay 4 Hard Drive bay Holds the hard drive the memory module slots and the WLAN module CAUTION To prevent an unresponsive system replace the wireless module with a wireless module authorized for use by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove...

Страница 22: ...Display components Item Description Function 1 Internal microphones 2 Record sound 2 Webcam light On The webcam is in use 3 Webcam Records video and captures still photographs 12 Chapter 2 Features ...

Страница 23: ...ese antennas are not visible from the outside of the computer NOTE For optimal transmission keep the areas immediately around the antennas free from obstructions To review wireless regulatory notices refer to the country or region specific section of Regulatory Safety and Environmental Notices in Help and Support Components 13 ...

Страница 24: ...r cord Connects an AC adapter to an AC outlet 2 AC adapter Converts AC power to DC power 3 Battery Provides power when the computer is not connected to an external power source Batteries and power cords vary in appearance by region and country 14 Chapter 2 Features ...

Страница 25: ...ation available when you contact technical support Microsoft Certificate of Authenticity Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system This certificate is affixed to the bottom of the computer Regulatory label Provides regulatory information about the computer The regulatory label is affixed inside the battery bay Wireless certificatio...

Страница 26: ...ce communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other Computers with WLAN devices support one or more of the following IEEE industry standards 802 11b the first popular standard supports data rates of up to 11 Mbps and operates at a frequency of 2 4 GHz 802 11g supports data rates of up to 54 Mbps an...

Страница 27: ...disconnected Indicates that one or more network drivers are installed but no wireless connections are available or all wireless network devices are disabled by the wireless action key f12 or HP Wireless Assistant Using the wireless controls Control the wireless devices on the computer using Wireless action key f12 HP Wireless Assistant software HP Connection Manager software select models only Ope...

Страница 28: ...ch is located in the bottom row of Windows Mobility Center Wireless Assistant appears 3 Click Properties 4 Select the check box next to HP Wireless Assistant icon in notification area 5 Click Apply 6 Click Close For more information refer to the Wireless Assistant software Help To access Help 1 Open Wireless Assistant by clicking the Wireless icon in Windows Mobility Center 2 Click the Help button...

Страница 29: ...a printer and files without requiring additional pieces of hardware or software To use the WLAN device in the computer connect to a WLAN infrastructure provided through a service provider or a public or corporate network Setting up a WLAN To set up a WLAN and connect to the Internet you need A broadband modem either DSL or cable 1 and high speed Internet service purchased from an Internet service ...

Страница 30: ...ess base stations gateways or routers provide built in security features such as wireless security protocols and firewalls With the correct wireless transmitter you can protect your network from the most common wireless security risks Work behind a firewall A firewall is a barrier that checks both data and requests that are sent to your network and discards any suspicious items Firewalls are avail...

Страница 31: ...on in the notification area to verify the name and status of the connection NOTE The functional range how far your wireless signals travel depends on WLAN implementation router manufacturer and interference from other electronic devices or structural barriers such as walls and floors More information about using a WLAN is available through Your ISP and the user guides included with the wireless ro...

Страница 32: ...luetooth and Internet Connection Sharing ICS HP does not recommend setting up a host Bluetooth computer and using it as a gateway through which other computers connect to the Internet When two or more computers are connected using Bluetooth and Internet Connection Sharing ICS is enabled on one of the computers the other computers cannot connect to the Internet using the Bluetooth network The stren...

Страница 33: ...om TV and radio reception orient the circuitry end of the cable 2 toward the computer WARNING To reduce the risk of electric shock fire or damage to the equipment do not connect a modem or telephone cable to the RJ 45 network jack To connect the network cable 1 Connect the network cable to the network jack 1 on the computer 2 Connect the other end of the cable to a network wall jack 2 Connecting t...

Страница 34: ...o Use the left and right TouchPad buttons like the corresponding buttons on an external mouse To move the pointer slide your finger across the TouchPad surface in the direction you want the pointer to go Use the left and right TouchPad buttons like the corresponding buttons on an external mouse NOTE For more information about identifying the TouchPad components refer to the TouchPad Buttons sectio...

Страница 35: ... Hardware and Sound Mouse Device settings Settings and then check or uncheck the check box next to the gesture you want to enable or disable NOTE The computer supports additional TouchPad features that are disabled at the factory To view and enable these features click the Synaptics icon in the notification area at the far right of the taskbar and then click the Device Settings tab Select the devi...

Страница 36: ...ll the fingers together to decrease an object s size Using the touch screen select models only The touch screen allows you to make selections or activate items on the screen using your finger The touch screen functions with the default calibration or with a calibration set by another user However HP recommends calibrating the touch screen Calibration optimizes digitizer performance for all users a...

Страница 37: ...to touch the exact center of each of the calibration markers The calibration markers are displayed on the screen as plus signs This will calibrate the touch Be sure to calibrate the touch for use in all 4 screen orientations Use the screen rotate button on the display to rotate the screen to a new orientation Do not change the screen orientation until you have completed the calibration Using point...

Страница 38: ...me software programs To perform flicks on the touch screen Flick upward to scroll up Flick downward to scroll down Flick to the left to navigate back a page or screen Flick to the right to navigate forward a page or screen Changing or testing click settings To change or test click settings 1 Select Start Control Panel Hardware and Sound Pen and Input Devices Pen Options tab 2 Under Pen actions sel...

Страница 39: ...ate the assigned function NOTE Depending on the application you are using pressing fn and one of the action keys opens a specific shortcut menu within that application NOTE The action key feature is enabled at the factory You can disable this feature in Setup Utility If this feature is disabled in Setup Utility you will need to press fn and an action key to activate the assigned function Refer to ...

Страница 40: ...D a DVD or a BD Plays the next track of an audio CD or the next section of a DVD or a BD Decreases speaker sound incrementally when you hold down this key Increases speaker sound incrementally when you hold down this key Mutes or restores speaker sound Turns the wireless feature on or off NOTE This key does not establish a wireless connection To establish a wireless connection a wireless network m...

Страница 41: ...s fn esc to display information about system hardware components and the system BIOS version number To use a hotkey command Press the fn key and then briefly press esc or Press and hold down the fn key briefly press esc and then release both keys at the same time Using the hotkey 31 ...

Страница 42: ...c shock or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner deposits household debris on the keyboard surface Clean the keyboard regularly to prevent keys from sticking and to remove dust lint and particles that become trapped beneath the keys A can of compressed air with a straw extension can blow air around and under the keys to loosen a...

Страница 43: ...ng audio and video discs Integrated speakers for listening to music Integrated microphone for recording your own audio Integrated webcam that allows you to capture and share video Preinstalled multimedia software that allows you to play and manage your music movies and pictures Multimedia keys that provide fast access to multimedia tasks NOTE The computer might not include all of the components li...

Страница 44: ...io out headphone jack Produces sound when connected to optional powered stereo speakers headphones earbuds headset or television audio WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices included with this computer NOTE When a device is connected ...

Страница 45: ...ume keys To decrease volume press the Volume Down key 1 To increase volume press the Volume Up key 2 To mute or restore volume press the Volume Mute key 3 NOTE Volume is also controlled through the Windows operating system and some programs Multimedia features 35 ...

Страница 46: ...ying press the Play Pause key to play the disc 2 When an audio CD or a DVD is playing use the following keys To play the previous track of an audio CD or the previous section of a DVD press the Previous Track key 1 To pause or resume playing the disc press Play Pause key 2 To stop the disc press the Stop key 3 To play the next track of an audio CD or the next section of a DVD press the Next Track ...

Страница 47: ...he integrated webcam to YouTube Pandora Internet radio North America only Listen to music selected just for you streamed from the Internet Touch screen settings and preferences with TouchSmart select models only To start MediaSmart or TouchSmart select models only press the Media Application key For more information on using MediaSmart or TouchSmart select models only select Start Help and Support...

Страница 48: ... using software included with the computer refer to the software manufacturer s instructions The instructions might be provided with the software on the software disc or on the manufacturer s Web site 38 Chapter 5 Multimedia ...

Страница 49: ...vided with the device For best results Be sure that the device cable is securely connected to the correct jack on the computer Cable connectors are normally color coded to match the corresponding jacks on the computer Be sure that you install all drivers required by the external device NOTE A driver is a required program that acts like a translator between the device and the programs that use the ...

Страница 50: ...ices Watch TV including high definition TV select models only Connecting an external monitor or projector The external monitor port connects an external display device such as an external monitor or a projector to the computer To connect a display device connect the device cable to the external monitor port NOTE If a properly connected external display device does not display an image press the f4...

Страница 51: ...s To connect a video or audio device to the HDMI port 1 Connect one end of the HDMI cable to the HDMI port on the computer 2 Connect the other end of the cable to the video device according to the device manufacturer s instructions 3 Press the f4 key switch screen image key to switch the image between the display devices connected to the computer Configuring audio for HDMI To configure HDMI audio ...

Страница 52: ...iaSmart SmartMenu 3 Click Webcam For more information on using HP MediaSmart or HP TouchSmart select models only select Start Help and Support and type MediaSmart or TouchSmart in the Search box For optimum webcam performance If you are having trouble viewing or sending multimedia files to someone on another LAN or outside your network firewall temporarily disable the firewall perform the task you...

Страница 53: ...ionality or loss of information do not initiate Sleep or Hibernation while reading from or writing to a disc or an external media card NOTE You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state or in Hibernation Initiating and exiting Sleep The system is set at the factory to initiate Sleep after 15 minutes of inactivity wh...

Страница 54: ...The battery meter allows you to quickly access power settings view remaining battery charge and select a different power plan To display the percentage of remaining battery charge and the current power plan move the pointer over the battery meter icon To access Power Options or to change the power plan click the Battery Meter icon and then select an item from the list Different Battery Meter icons...

Страница 55: ... a power plan 1 Click the Battery Meter icon in the notification area at the far right of the taskbar and then click More power options or Select Start Control Panel System and Security Power Options 2 Select a power plan and then click Change plan settings 3 Change the settings as needed 4 To change additional settings click Change advanced power settings and then make changes Setting password pr...

Страница 56: ...omputer to external AC power When charging or calibrating a battery When installing or modifying system software When writing information to a CD or DVD When connecting to external AC power The battery begins to charge If the computer is turned on the Battery Meter icon in the notification area changes appearance When disconnecting from external AC power The computer switches to battery power The ...

Страница 57: ...r cord from the computer If the power cord has a 3 pin connector connect the cord into a grounded earthed 3 pin outlet Do not disable the power cord grounding pin for example by attaching a 2 pin adapter The grounding pin is an important safety feature To connect the computer to external AC power 1 Connect the AC adapter to the power connector 1 on the computer 2 Connect the power cord to the AC a...

Страница 58: ...computer a replacement battery provided by HP or a compatible battery purchased from HP Finding battery information in Help and Support Help and Support provides the following tools and information about the battery Battery Check tool to test battery performance Information on calibration power management and proper care and storage to maximize battery life Information on battery types specificati...

Страница 59: ...ry 1 Turn the computer upside down on a flat surface 2 Insert the battery 1 into the battery bay and rotate it downward 2 until it is seated The battery release latch automatically locks the battery into place To remove the battery 1 Close the display 2 Turn the computer upside down on a flat surface 3 Slide the battery release latch 1 to release the battery 4 Pivot the battery upward 2 and then r...

Страница 60: ...charge displays If charging a new battery charge it fully before turning on the computer Allow the battery to discharge below five percent of a full charge through normal use before charging it If the battery has been unused for one month or more calibrate the battery instead of simply charging it Maximizing battery discharge time Battery discharge time varies depending on the features used while ...

Страница 61: ...ed Hibernation do not restore power until the power lights turn off Resolving a low battery level when external power is available To resolve a low battery level when external power is available connect one of the following devices AC adapter Optional expansion product or docking device Optional power adapter Resolving a low battery level when a charged battery is available To resolve a low batter...

Страница 62: ...ully charged 2 Disable Hibernation and Sleep To disable Hibernation and Sleep a Click the Battery Meter icon in the notification area and then click More power options or Select Start Control Panel System and Security Power Options b Under the current power plan click Change plan settings c Record the Turn off the display settings listed in the On battery column so they can be reset after the cali...

Страница 63: ... is off b If the computer is off turn it on when the battery is fully charged 5 Re enable Hibernation and Sleep To re enable Hibernation and Sleep CAUTION Failure to re enable Hibernation after calibration might result in a full battery discharge and information loss if the computer reaches a critical battery level a Click the Battery Meter icon in the notification area and then click More power o...

Страница 64: ...ery before using it if it has been stored for one month or more Disposing of a used battery WARNING To reduce the risk of fire or burns do not disassemble crush or puncture the battery Do not short external contacts Do not dispose of the battery in fire or water For more information refer to the Regulatory Safety and Environmental Notices included with this computer Replacing the battery Computer ...

Страница 65: ...ion appears in the notification area and the screen image reappears NOTE When select computer models are in slate mode the screen orientations are reset when switching between graphics modes To determine which graphics mode you are using right click on the Windows desktop and then click Configure Switchable Graphics or Configure ATI PowerXpressTM Shutting down the computer CAUTION Unsaved informat...

Страница 66: ... shutdown procedures try the following emergency procedures 1 Press ctrl alt delete and then press the Power button 2 Press and hold the Power button for at least five seconds 3 Disconnect the computer from external power and remove the battery 56 Chapter 6 Power management ...

Страница 67: ...ugh the operating system Do not use excessive force when inserting a drive into a drive bay Do not type on the keyboard or move the computer while the optical drive is writing to a disc The write process is sensitive to vibration When the battery is the only source of power be sure that the battery is sufficiently charged before writing to media Avoid exposing a drive to temperature or humidity ex...

Страница 68: ...Multi DL Drive Blu ray ROM with LightScribe DVD RW SuperMulti DL Drive Using optical discs CAUTION To prevent audio and video degradation loss of information or loss of audio or video playback functionality do not initiate Sleep or Hibernation while reading or writing to a CD or DVD An optical drive such as a DVD ROM drive supports optical discs CDs and DVDs These discs store information such as m...

Страница 69: ...include Developing and maintaining large documents and project files Transporting work files Making weekly backups of hard drive files Updating photos video audio and data continuously DVD R discs Use DVD R discs to permanently store large amounts of information After data is recorded it cannot be erased or written over DVD RW discs Use DVD RW discs to erase or write over data that you saved earli...

Страница 70: ...utton 1 on the drive bezel to release the disc tray 3 Pull out the tray 2 4 Hold the disc by the edges to avoid touching the flat surfaces and position the disc label side up over the tray spindle NOTE If the tray is not fully accessible tilt the disc carefully to position it over the spindle 5 Gently press the disc 3 down onto the tray spindle until the disc snaps into place 6 Close the disc tray...

Страница 71: ...g copyrighted files also contain region codes The region codes help protect copyrights internationally Play a DVD containing a region code only if the region code on the DVD matches the region setting on your DVD drive To change region settings through the operating system 1 Select Start Control Panel System and Security 2 In the System area click Device Manager NOTE Windows includes the User Acco...

Страница 72: ... hard drive and then burn from the hard drive to the destination disc Do not use the computer keyboard or move the computer while the computer is writing to a disc The write process is sensitive to vibration For details about using software included with the computer refer to the software manufacturer s instructions which might be provided on disc in the software Help or on the manufacturer s Web ...

Страница 73: ...or DVD that cannot be changed DVD players used in home systems do not support all DVD formats For a list of supported formats refer to the user guide that came with the DVD player An MP3 file uses less space than other music file formats and the process for creating an MP3 disc is the same as the process for creating a data file MP3 files play on MP3 players or on computers with MP3 software insta...

Страница 74: ...l it stops 3 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 4 Close the disc tray and then place the disc in a protective case 64 Chapter 7 Drives ...

Страница 75: ...ombo Drive For more information about required software and drivers or to learn which computer port to use refer to the manufacturer s instructions To connect an external drive to the computer CAUTION To reduce the risk of damage to the equipment when connecting a powered drive be sure that the AC power cord is disconnected 1 Connect the drive to the computer 2 If connecting a powered drive connec...

Страница 76: ...chedule but the computer can be defragmented manually at any time To run Disk Defragmenter 1 Select Start All Programs Accessories System Tools Disk Defragmenter 2 Click Defragment disk NOTE Windows includes the User Account Control feature to improve the security of the computer You might be prompted for your permission or password for tasks such as installing software running utilities or changi...

Страница 77: ...ws Mobility Center The Mobility Center indicates HP ProtectSmart Hard Drive Protection status If The software is enabled a green check mark is superimposed over the hard drive icon The software is disabled a white diagonal line is superimposed over the hard drive icon The drive is parked a yellow moon is superimposed over the hard drive icon NOTE The icon in the Mobility Center might not show the ...

Страница 78: ...mbers of an Administrator group can change the privileges for non Administrator users Determines whether a drive in the system is supported To open the software and change settings 1 In Mobility Center click the Hard Drive icon to open the HP ProtectSmart Hard Drive Protection window or Select Start Control Panel Hardware and Sound HP ProtectSmart Hard Drive Protection NOTE If prompted by User Acc...

Страница 79: ...omputer through the operating system To remove the hard drive 1 Save your work 2 Shut down the computer and close the display 3 Disconnect all external hardware devices connected to the computer 4 Disconnect the power cord from the AC outlet 5 Turn the computer upside down on a flat surface with the hard drive bay toward you 6 Remove the battery from the computer 7 Remove the four hard drive cover...

Страница 80: ...ert the hard drive into the hard drive bay 2 Using the tab 1 pull the hard drive to the right so that the rubber spacers tuck into the openings on the left side of the hard drive bay 3 Connect the hard drive cable 2 to the hard drive connector on the system board 4 Align the tabs 1 on the hard drive cover with the notches on the computer 5 Close the cover 2 70 Chapter 7 Drives ...

Страница 81: ...ard drive cover screws 3 7 Replace the battery 8 Turn over the computer 9 Connect external devices to the computer 10 Connect the computer to AC power 11 Turn on the computer Replacing a drive in the hard drive bay 71 ...

Страница 82: ...omputer has 3 USB ports which support USB 1 0 USB 1 1 and USB 2 0 devices To add more USB ports connect an optional hub or optional expansion product Connecting a USB device CAUTION To prevent damage to a USB connector use minimal force to connect a USB device To connect a USB device to the computer connect the USB cable for the device to the USB port A sound alerts you when the USB device is dete...

Страница 83: ...the left of the notification area 2 Click the name of the device in the list You are prompted that it is safe to remove the device 3 Remove the device Using an eSATA device An eSATA port connects an optional high performance eSATA component such as an eSATA external hard drive Some eSATA devices might require additional support software which is usually included with the device For more informatio...

Страница 84: ...eSATA port connector use minimal force to connect an eSATA device To connect an eSATA device to the computer connect the eSATA cable for the device to the eSATA port A sounds alerts you that the device is connected to the computer 74 Chapter 8 External devices ...

Страница 85: ...ce To remove an eSATA device 1 Click the Safely Remove Hardware and Eject Media icon in the notification area at the far right of the taskbar To display the Safely Remove Hardware and Eject Media icon click the Show hidden icons icon which is the arrow at the left of the notification area 2 Click the name of the device in the list You are prompted that it is safe to remove the device 3 Remove the ...

Страница 86: ...ck Pro MSP MultiMediaCard MMC Secure Digital SD Memory Card Secure Digital High Capacity SDHC Memory Card xD Picture Card XD xD Picture Card XD Type H xD Picture Card XD Type M Inserting a digital card CAUTION To avoid damaging the digital card or the computer do not insert any adapter into the Digital Media Slot CAUTION To prevent damage to the digital card connectors use minimal force to insert ...

Страница 87: ... remove a digital card 1 Save all information and close all programs associated with the digital card 2 Click the Safely Remove Hardware and Eject Media icon in the notification area at the far right of the taskbar To display the Safely Remove Hardware and Eject Media icon click the Show hidden icons icon which is the arrow at the left side of the notification area 3 Click the name of the digital ...

Страница 88: ...sure that you are discharged of static electricity by touching a grounded metal object NOTE To use a dual channel configuration when adding a second memory module be sure that both memory modules are the same size To add or replace a memory module 1 Save your work 2 Shut down the computer and close the display If you are not sure whether the computer is off or in Hibernation turn on the computer b...

Страница 89: ...ory module The memory module tilts up CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module b Grasping the edge of the memory module 2 and gently pulling the module out of the memory module slot To protect a memory module after removal place it in an electrostatic safe container 10 Insert a new memory module by 79 ...

Страница 90: ...face of the memory module compartment pressing the module 2 into the memory module slot until it is seated c Gently pressing the memory module 3 down applying pressure to both the left and right edges of the memory module until the retention clips snap into place 11 Align the tabs 1 on the memory module compartment cover with the notches on the computer 12 Close the cover 2 13 Insert and tighten t...

Страница 91: ...16 Connect external devices to the computer 17 Connect the computer to AC power 18 Turn on the computer 81 ...

Страница 92: ... from being mishandled or stolen NOTE Before sending the computer for service remove all password and fingerprint settings Computer risk Security feature Unauthorized use of the computer QuickLock Power on password Computer viruses Norton Internet Security software Unauthorized access to data Firewall software Windows updates Unauthorized access to Setup Utility BIOS settings and other system iden...

Страница 93: ...at a Windows prompt To safely create and save passwords Follow requirements set by the program Write down your passwords and store them in a secure place away from the computer Do not store passwords in a file on the computer Do not use your name or other personal information that can easily be discovered by an outsider For additional information about Windows passwords such as screen saver passwo...

Страница 94: ...our power on password the computer cannot be turned on or restarted or exit Hibernation For details about passwords refer to the Administrator password or Power on password sections in this guide Administrator password Your administrator password protects the configuration settings and system identification information in Setup Utility After this password is set you must enter it each time you acc...

Страница 95: ...current password in the Enter Current Password field type a new password in the Enter New Password and Confirm New Password fields and then press the enter key To delete an administrator password type your current password in the Enter Password field and then press the enter key four times 3 To save your changes and exit Setup Utility use the arrow keys to select Exit Exit Saving Changes Changes g...

Страница 96: ...e your password in the Enter New Password and Confirm New Password fields and then press the enter key To change a power on password type your current password in the Enter Current Password field type a new password in the Enter New Password and Confirm New Password fields and then press the enter key To delete a power on password type your current password in the Enter Current Password field and ...

Страница 97: ... access Norton Internet Security select Start All Programs Norton Internet Security For more information about computer viruses type viruses in the Help and Support search box Using firewall software When using the computer for e mail network or Internet access unauthorized persons might gain access to the computer your personal files and information about you Use the firewall software preinstalle...

Страница 98: ...ograms Windows Update Run Windows Update monthly thereafter Obtain updates to Windows and other Microsoft programs as they are released from the Microsoft Web site and through the updates link in Help and Support Installing an optional security cable NOTE A security cable is designed to act as a deterrent but it might not prevent the computer from being mishandled or stolen NOTE The location of th...

Страница 99: ...sor that is located Near the bottom of the TouchPad On the right side of the keyboard On the upper right side of the display On the left side of the display Depending on the computer model the Fingerprint Reader might be oriented horizontally or vertically Both orientations require that you swipe your finger perpendicular to the metallic sensor Using the Fingerprint Reader select models only 89 ...

Страница 100: ...onds to the finger you want to register The next window appears outlining that finger in green 6 Slowly swipe your chosen finger over the Fingerprint Reader NOTE If the swipe is not completed correctly a message explains why the swipe was unsuccessful NOTE For best results swipe the same finger in the same direction each time you use the Fingerprint Reader 7 Continue swiping the same finger over t...

Страница 101: ...nt to log on to Windows To log on to Windows using your fingerprint 1 After you register your fingerprints restart Windows 2 Swipe any of your registered fingers to log on to Windows Using the Fingerprint Reader select models only 91 ...

Страница 102: ...m that the integrated WLAN device is properly installed on the computer NOTE Windows includes the User Account Control feature to improve the security of the computer You might be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings For more information refer to Help and Support 1 Select Start Control Panel System and Securit...

Страница 103: ...tp www hp com support 2 Select your country or region 3 Click the option for software and driver downloads 4 Type the computer model number in the search box 5 Press the enter key and then follow the on screen instructions NOTE If the WLAN device was purchased separately consult the manufacturer s Web site for the latest software Current network security codes are unavailable If you are prompted f...

Страница 104: ... the computer closer to the wireless router or access point Temporarily disconnecting devices such as a microwave cordless phone or cellular phone To force the device to reestablish all connection values 1 Select Start Control Panel Network and Internet Network and Sharing Center 2 In the left panel click Manage wireless networks A list showing the available WLANs appears If you are in a hotspot w...

Страница 105: ...device driver software might be missing or corrupted If you suspect that the optical drive is not being detected verify that the optical drive is listed in the Device Manager utility by 1 Removing any discs from the optical drive 2 Selecting Start Control Panel System and Security 3 In the System area clicking Device Manager 4 In the Device Manager window clicking the arrow next to DVD CD ROM driv...

Страница 106: ... Sleep while playing a disc Otherwise you might see a warning message asking if you want to continue If this message appears click No After clicking No the computer might Resume playback Close the playback window in the multimedia program To return to playing the disc click the Play button in your multimedia program In some cases you might need to exit the program and then restart it Increase syst...

Страница 107: ...D movie is not visible on an external display 1 If both the computer display and an external display are on press the f4 key switch screen image key one or more times to switch between the 2 displays 2 Configure the monitor settings to make the external display primary a Right click on a blank area of the computer desktop and select Screen resolution b Specify a primary display and a secondary dis...

Страница 108: ...k Uninstall When prompted confirm that you want to delete the device but do not restart the computer Repeat for any other drivers you want to delete 6 In the Device Manager window click Action and then click Scan for hardware changes Windows scans the system for installed hardware and installs default drivers for any devices requiring drivers NOTE If you are prompted to restart the computer save a...

Страница 109: ...stall 7 If prompted restart the computer after the installation is complete and then verify the operation of the device Obtaining the latest Windows device drivers Obtain the latest Windows device drivers by using Windows Update This feature automatically checks for and installs updates for the Windows operating system and other Microsoft products To use Windows Update 1 Select Start All Programs ...

Страница 110: ... HP QuickWeb Installer folder is displayed Click HP QuickWeb Configuration Tool 2 Select the Enable QuickWeb check box 3 Click OK NOTE The HP QuickWeb Configuration Tool can also be accessed by selecting Start Control Panel and then clicking the View by arrow Select Large icons or Small icons to locate the HP QuickWeb Configuration Tool 100 Chapter 13 Changing QuickWeb settings ...

Страница 111: ...the ESC key for Startup Menu screen appears press the esc key 2 When the Startup Menu appears press the f10 key Using Setup Utility Changing the language of Setup Utility To change the language of Setup Utility NOTE If Setup Utility is not running begin at step 1 If Setup Utility is running begin at step 2 1 Open Setup Utility by turning on or restarting the computer When the Press the ESC key for...

Страница 112: ... to display additional navigation and selection information Displaying system information Use Setup Utility to view the system time and date and information that identifies the computer To display the system information using Setup Utility NOTE If Setup Utility is running begin at step 1 If Setup Utility is not running begin at step 2 1 Open Setup Utility by turning on or restarting the computer W...

Страница 113: ... settings Exiting Setup Utility Exit Setup Utility with or without saving changes To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press the esc key to return to the menu display Use the arrow keys to select Exit Exit Saving Changes and then press the enter key To exit Setup Utility without saving your changes from the current session ...

Страница 114: ... Mode Enable disable the Action Keys Boot Options POST power on self test f10 and f12 Delay sec Set the delay for the f10 and f12 functions of Setup Utility in intervals of 5 seconds each 0 5 10 15 20 HP QuickWeb Enable disable the QuickWeb Boot menu in Setup Utility Enable disable the HP QuickWeb Boot Menu during POST Delay to boot Windows Set the delay for the HP QuickWeb Boot Menu to 2 3 5 10 1...

Страница 115: ...Diagnostics menu Select Function Hard Disk Self Test Run a comprehensive self test on the hard drive Memory Test Run a diagnostic test on the system memory Setup Utility menus 105 ...

Страница 116: ...nected to a network consult the network administrator before installing any software updates especially system BIOS updates NOTE The computer system BIOS is stored on the system ROM The BIOS initializes the operating system determines how the computer interacts with the hardware devices and provides for data transfer among hardware devices including the time and date NOTE Windows includes the User...

Страница 117: ... only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation Do not disconnect power from the computer by disconnecting the power cord from the AC outlet Do not shut down th...

Страница 118: ...nloaded file from the hard drive Updating programs and drivers To download and install software other than a BIOS update 1 Open a browser window go to http www hp com support and then select your country or region 2 Click the option for software and driver downloads type the computer model number in the Search box and then press the enter key 3 Click your specific product from the models listed 4 ...

Страница 119: ...stem feature System restore points reverse undesirable changes to the computer by restoring the computer to an earlier state Recovering a program or driver Recovery Manager software feature This feature helps you reinstall a program or driver without performing a full system recovery Performing a full system recovery Recovery Manager software feature Recovery Manager recovers the full factory imag...

Страница 120: ...ll these discs are purchased separately DVDs and BDs have a much higher capacity than CDs If you use CDs up to 20 discs might be required whereas only a few DVDs or BDs are required NOTE Read write discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs are not compatible with the Recovery Manager software The computer must be connected to AC power during this process Onl...

Страница 121: ...reen shot of your settings The screen shot is a time saver if you have to reset your preferences To copy the screen and paste it into a word processing document 1 Display the screen 2 Copy the screen To copy only the active window press alt fn prt sc To copy the entire screen press fn prt sc 3 Open a word processing document and then select Edit Paste 4 Save the document Back up your information t...

Страница 122: ... of the hard drive at a specific point in time You can then recover back to that point if you want to reverse subsequent changes made to the system NOTE Recovering to an earlier restore point does not affect data files saved or e mails created since the last restore point Create additional restore points to provide increased protection for the system files and settings When to create restore point...

Страница 123: ... System Restore If you have not already tried these features try them before using Recovery Manager NOTE Recovery Manager recovers only software that was preinstalled at the factory Software not provided with this computer must be downloaded from the manufacturer s Web site or reinstalled from the disc provided by the manufacturer Recovering from the recovery discs To restore the system from the r...

Страница 124: ...very Manager Recovery Manager or Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press f11 HP Recovery 2 Click System Recovery in the Recovery Manager window 3 Follow the on screen instructions 114 Appendix C Backup and recovery ...

Страница 125: ...15 battery bay identifying 11 Battery Check 48 battery power 48 battery release latch 11 49 battery temperature 54 bays battery 11 15 hard drive 11 BD playing 60 removing 64 BIOS updating 107 Blu ray ROM DVD RW SuperMulti DL Drive 58 Blu ray ROM with LightScribe DVD RW SuperMulti DL Drive 58 Bluetooth device 16 22 Bluetooth label 15 boot options 104 boot order 104 buttons left TouchPad 5 power 7 r...

Страница 126: ...ng 7 89 firewall 20 firewall software 87 flicks changing assignments 28 creating assignments 28 performing 28 fn key identifying 8 31 full system recovery 109 function keys identifying 8 G graphic modes switching 55 H hard drive external 65 HP ProtectSmart Hard Drive Protection 67 installing 70 hard drive bay identifying 11 hard drive self test 105 hard drive replacing 69 HDMI port 10 41 HDMI conn...

Страница 127: ...network key 93 network security codes network key 93 SSID 93 noise suppression circuitry network cable 23 O operating system Microsoft Certificate of Authenticity label 15 Product Key 15 optical disc playing 60 removing 64 optical drive 9 58 65 P passwords administrator 84 power on 85 set in Setup Utility 84 set in Windows 83 performing a recovery 113 pinching TouchPad gesture 26 pointing devices ...

Страница 128: ...ing with the computer wireless certification labels 15 troubleshooting burning discs 97 device driver 98 disc play 96 97 DVD movie play 97 external display 97 HP device drivers 98 optical disc tray 94 optical drive detection 95 Windows drivers 99 turning off the computer 55 U unresponsive system 55 USB cable connecting 72 USB devices connecting 72 description 72 removing 73 USB hubs 72 USB ports i...

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