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Preparing to call technical support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical

support. Have the following information available when you call:

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Monitor model number

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Monitor serial number

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Purchase date on invoice

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Conditions under which the problem occurred

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Error messages received

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Hardware configuration

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Name and version of the hardware and software you are using

Appendix B Support and troubleshooting

Содержание HWP018107

Страница 1: ...User Guide ...

Страница 2: ...or HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition December 2014 Document Part Number 799838 001 ...

Страница 3: ...xt set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Страница 4: ...iv About This Guide ...

Страница 5: ...ng rear components 7 Connecting the cables 8 Identifying front panel controls 11 Adjusting the monitor 12 Turning on the monitor 12 Removing the monitor stand 14 Mounting the monitor 14 Locating the rating label 16 Installing a cable lock 16 4 Operating the monitor 17 Software and utilities 17 The Information file 17 The Image Color Matching file 17 Installing the INF and ICM files 18 Installing f...

Страница 6: ...model factory preset modes 24 61 cm 24 in model factory preset modes 25 Entering user modes 25 Energy saver feature 25 Appendix B Support and troubleshooting 26 Solving common problems 26 Using the Auto Adjustment Function Analog Input 27 Optimizing Image Performance Analog Input 28 Button lockouts 29 Product support 29 Preparing to call technical support 30 Appendix C Accessibility 31 Supported a...

Страница 7: ... to allow viewing from a sitting or standing position or moving from side to side Tilt capability Removable stand for flexible monitor panel mounting solutions Video signal input to support VGA analog with VGA signal cable provided Video signal input to support DisplayPort digital with DisplayPort signal cable provided select models Video signal input to support HDMI digital select models Plug and...

Страница 8: ...elect models or HP Desktop Mini Business PC NOTE For safety and regulatory information refer to the Product Notices provided on your media disc if one is included or in your documentation kit To locate updates to the user guide for your product go to http www hp com support and select your country Select Drivers Downloads and then follow the on screen instructions 2 Chapter 1 Product features ...

Страница 9: ...per workstation setup posture and health and work habits for computer users and provides important electrical and mechanical safety information This guide is located on the web at http www hp com ergo CAUTION For the protection of the monitor as well as the computer connect all power cords for the computer and its peripheral devices such as a monitor printer scanner to some form of surge protectio...

Страница 10: ...re not covered under the HP warranty Slots and openings in the cabinet are provided for ventilation These openings must not be blocked or covered Never push objects of any kind into cabinet slots or other openings Do not drop the monitor or place it on an unstable surface Do not allow anything to rest on the power cord Do not walk on the cord Keep the monitor in a well ventilated area away from ex...

Страница 11: ...the panel may cause non uniformity of color or disorientation of the liquid crystals If this occurs the screen will not recover to its normal condition If installing a stand lay the monitor face down on a flat surface covered with a protective sheet foam or non abrasive cloth This prevents the screen from getting scratched defaced or broken as well as damage to the front panel buttons NOTE Your mo...

Страница 12: ... firmly to lock it in place 3 Insert the two tabs on the stand into the bracket on the back of the display head until they click into place CAUTION Do not touch the surface of the LCD panel Pressure on the panel may cause non uniformity of color or disorientation of the liquid crystals If this occurs the screen will not recover to its normal condition 6 Chapter 3 Setting up the monitor ...

Страница 13: ...SA mounting holes 2 AC Power Connector Connects the AC power cord to the monitor 3 DisplayPort Connects the DisplayPort cable to the monitor 4 HDMI select models Connects the HDMI cable to the monitor 5 VGA Connects the VGA cable to the monitor Identifying rear components 7 ...

Страница 14: ...video cable used The monitor will automatically determine which inputs have valid video signals The inputs can be selected by pressing the source button on the front panel or through the On Screen Display OSD feature by pressing the Menu button For DisplayPort digital operation use the DisplayPort signal cable provided select models Connect the DisplayPort signal cable to the DisplayPort connector...

Страница 15: ...le to the HDMI on the rear of the monitor and the other end to the HDMI connector on the computer For analog operation use the VGA signal cable provided Connect the VGA signal cable to the VGA connector on the rear of the monitor and the other end to the VGA connector on the computer Connecting the cables 9 ...

Страница 16: ...rtant safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Disconnect power from the equipment by unplugging the power cord from the electrical outlet For your safety do not place anything on power cords or cables Arrange them so that no one may accidentally step on or trip over them Do not pull on a cord or cable When unplugging from ...

Страница 17: ...justment levels If the OSD menu is inactive press to activate the source button that chooses the video signal input VGA or DisplayPort 4 OK Auto If the OSD menu is on press to select the highlighted menu item If the OSD menu is inactive press to activate the auto adjustment feature to optimize the screen image 5 Power Turns the monitor on or off NOTE To view an OSD menu simulator visit the HP Cust...

Страница 18: ...age damage may occur on monitors that display the same static image on screen for a prolonged period of time To avoid burn in image damage on the monitor screen you should always activate a screen saver application or turn off the monitor when it is not in use for a prolonged period of time Image retention is a condition that may occur on all LCD screens Monitors with a burned in image are not cov...

Страница 19: ...the Menu button on the front of the monitor then select Power Control Power LED Off When the monitor is powered on a monitor status message is displayed for five seconds The message shows which input DisplayPort or VGA is the current active signal the status of the auto switch source setting on or off factory default is on the current preset display resolution and the recommended preset display re...

Страница 20: ...supported by UL or CSA Listed wall mount bracket 1 Remove the stand from the monitor See Removing the monitor stand on page 14 CAUTION This monitor supports the VESA industry standard 100 mm mounting holes To attach a third party mounting solution to the monitor four 4 mm 0 7 pitch and 10 mm long screws are required Longer screws must not be used because they may damage the monitor It is important...

Страница 21: ...es on the swing arm plate and into the mounting holes on the monitor To attach the monitor to other mounting fixtures follow the instructions included with the mounting fixture to ensure that the monitor is safely attached 4 Reconnect the cables to the monitor panel Removing the monitor stand 15 ...

Страница 22: ...umber You may need these numbers when contacting HP about the monitor model The rating label is located on the bottom of the monitor Installing a cable lock You can secure the monitor to a fixed object with an optional cable lock available from HP sold separately 16 Chapter 3 Setting up the monitor ...

Страница 23: ...INF file Monitor Plug and Play compatibility requires that the computer s graphic card is VESA DDC2 compliant and that the monitor connects directly to the graphics card Plug and Play does not work through separate BNC type connectors or through distribution buffers boxes The Image Color Matching file The ICM files are data files that are used in conjunction with graphics programs to provide consi...

Страница 24: ...t of an installation error Refer to the HP Monitor Software Information file on the disc Downloading from the web If you do not have a computer with an optical drive you can download the latest version of INF and ICM files from the HP monitors support website 1 Go to http www hp com support and select the appropriate country and language 2 Select Drivers Downloads type your monitor model in the Fi...

Страница 25: ...ng table lists the menu selections in the main menu Main Menu Description Brightness Adjusts the brightness level of the screen Contrast Adjusts the contrast level of the screen Input Control Selects the video input signal Color Control Selects and adjusts the screen color Image Control Adjusts the screen image Power Control Adjusts the power settings OSD Control Adjusts the on screen display OSD ...

Страница 26: ... power state sleep mode the monitor screen is blanked the backlight is turned off and the power LED indicator turns amber The monitor draws less than 0 5 W of power when in this reduced power mode The monitor will wake from the sleep mode when the host PC sends an active signal to the monitor for example if you activate the mouse or keyboard You can disable the Auto Sleep Mode in the OSD Press one...

Страница 27: ...z analog input 1920 x 1080 60 Hz digital input Optimum Graphic Resolution 1920 x 1080 60 Hz analog input 1920 x 1080 60 Hz digital input Power Source 100 240 VAC 50 60 Hz Input Terminal One VGA connector with cable included one DisplayPort connector Tilt 5 to 22 Operating Temperature 5 to 35 C 41 to 95 F Operating Altitude Up to 5 000 m above sea level Up to 16 404 ft above sea level NOTE For more...

Страница 28: ...Hz analog input 1920 x 1080 60 Hz digital input Power Source 100 240 VAC 50 60 Hz Input Terminal One VGA connector with cable included one DisplayPort connector with cable included Tilt 5 to 22 Operating Temperature 0 to 35 C 32 to 95 F Operating Altitude Up to 5 000 m above sea level Up to 16 404 ft above sea level NOTE For more information go to http www hp com go productbulletin and search for ...

Страница 29: ...g input 1920 x 1080 60 Hz digital input Power Source 100 240 VAC 50 60 Hz Input Terminal One VGA connector with cable included one DisplayPort connector with cable included one HDMI connector Tilt 5 to 22 Operating Temperature 0 to 35 C 32 to 95 F Operating Altitude Up to 5 000 m above sea level Up to 16 404 ft above sea level NOTE For more information go to http www hp com go productbulletin and ...

Страница 30: ... 940 2 800 600 37 879 60 317 3 1024 768 48 363 60 004 4 1280 720 45 00 59 94 5 1280 x 800 60 00 60 00 6 1280 1024 63 98 60 02 7 1440 900 55 93 59 88 8 1600 900 60 00 60 00 9 1920 1080 60 60 58 4 cm 23 in model factory preset modes Preset Pixel Format Horz Freq kHz Vert Freq Hz 1 640 480 31 469 59 940 2 800 600 37 879 60 317 3 1024 768 48 363 60 004 4 1280 720 45 00 60 00 5 1280 x 800 60 00 60 00 6...

Страница 31: ... be entered and stored Energy saver feature The monitors support a reduced power state The reduced power state will be entered into if the monitor detects the absence of either the horizontal sync signal and or the vertical sync signal Upon detecting the absence of these signals the monitor screen is blanked the backlight is turned off and the power light is turned amber When the monitor is in the...

Страница 32: ...o low Open the OSD menu and select Brightness to adjust the brightness scale as needed Check Video Cable is displayed on screen Monitor video cable is disconnected Connect the appropriate video signal cable between the computer and monitor Be sure that the computer power is off while connecting the video cable Input Signal Out of Range is displayed on screen Video resolution and or refresh rate ar...

Страница 33: ... quality conditions Fuzzy or unclear focus Ghosting streaking or shadowing effects Faint vertical bars Thin horizontal scrolling lines An off center picture To use the auto adjustment feature 1 Allow the monitor to warm up for 20 minutes before adjusting 2 Press the Auto button on the monitor front panel You can also press the Menu button then select Image Control Auto Adjustment from the OSD Main...

Страница 34: ...distortion disappears To restore the factory settings select Yes from the Factory Reset menu in the on screen display To eliminate vertical bars Clock 1 Press the Menu button on the monitor s front panel to open the OSD Menu and then select Image Control Clock 2 Press the Plus or Minus buttons on the monitor s front panel to eliminate vertical bars Press the buttons slowly so that you do not miss ...

Страница 35: ... active Product support For additional information on using your monitor go to http www hp com support Select your country or region select Troubleshooting and then enter your model in the search window and click the Go button NOTE The monitor user guide reference material and drivers are available at http www hp com support If the information provided in the guide does not address your questions ...

Страница 36: ... technical support Have the following information available when you call Monitor model number Monitor serial number Purchase date on invoice Conditions under which the problem occurred Error messages received Hardware configuration Name and version of the hardware and software you are using 30 Appendix B Support and troubleshooting ...

Страница 37: ... additional information about a particular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 888 259 5707 Monday through F...

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