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HP 7 Plus Tablet and HP 7.1 Tablet

Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

Содержание HP 71

Страница 1: ...HP 7 Plus Tablet and HP 7 1 Tablet Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Страница 2: ...rs or omissions contained herein First Edition May 2014 Document Part Number 768337 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software product preinstalled on this tablet you agree to be bound by the terms of the HP End User License Agree...

Страница 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...nt preliminary requirements 10 Tools required 10 Service considerations 10 Plastic parts 10 Cables and connectors 10 Grounding guidelines 11 Electrostatic discharge damage 11 Packaging and transporting guidelines 12 Workstation guidelines 12 5 Removal and replacement procedures 14 Tablet component replacement procedures 14 Back cover 14 Battery 16 Antenna 17 Speaker 18 Rear facing webcam 19 Microp...

Страница 6: ...tatement of Volatility 27 Non volatile memory usage 29 Questions and answers 32 8 Power cord set requirements 33 Requirements for all countries 33 Requirements for specific countries and regions 33 9 Recycling 35 Index 36 vi ...

Страница 7: ...storage Supports an 8 GB Nand Flash drive x x Audio and video Integrated forward facing speaker One microphone Supports MP3 WAV Flac and 3GP audio formats 2 0 MP autofocus rear facing webcam 0 3 MP fixed focus front facing webcam Supports MOV MPEG4 VOB FLV DAT MKV and PMP video formats Supports JPG BMP GIF and PNG photo formats x x Sensor Accelerometer x x Wireless networking Integrated WiFi optio...

Страница 8: ...vable USB charging battery Supports an HP 5V 2A USB AC adapter with duck head DC plug and localized cable plug support x x Operating system Preinstalled Android 4 2 2 Android 4 3 if possible x x Serviceability End user replaceable part HP 5V 2A AC adapter USB cable Wired headset x x 2 Chapter 1 Product description ...

Страница 9: ...2 External component identification Item Component Item Component 1 Micro SD Card Reader slot 6 Front facing webcam 2 Microphone 7 Power button 3 Micro USB port 8 Volume control buttons 2 3 ...

Страница 10: ...Item Component Item Component 4 Audio out headphone Audio in microphone jack 9 Speaker 5 Rear facing webcam 4 Chapter 2 External component identification ...

Страница 11: ...ountry or region and then follow the on screen instructions Locating the serial number product number and model number The serial number 1 product name 2 product model 3 and product number 4 of your tablet are located on the bottom edge of the tablet You may need this information when you travel internationally or when you contact support Locating the serial number product number and model number ...

Страница 12: ...35 001 5 0 3 MP front facing webcam includes cable and double sided adhesive 775003 001 6 Speaker includes speaker and cables 775004 001 7 2 0 MP rear facing webcam for use on all tablet models includes cable 753193 001 8 System board equipped with an AllWinner A31S 1 00 GHz quad core processor 1 0 GB LP DDR2 system memory and an 8 0 GB Nand flash drive 775001 001 9 Power volume button board inclu...

Страница 13: ...equipped with a 7 in LCD TouchScreen IPS display an AllWinner A31S 1 00 GHz quad core processor 1 0 GB LP DDR2 system memory and an 8 0 GB Nand flash drive 761952 001 HP 7 Plus Tablet equipped with a 7 in LCD TouchScreen IPS display an AllWinner A31S 1 00 GHz quad core processor 1 0 GB LP DDR2 system memory and an 8 0 GB Nand flash drive for use as the Bank of Communication Tablet model 775006 001...

Страница 14: ...n LCD TouchScreen TN display an AllWinner A31S 1 00 GHz quad core processor 1 0 GB LP DDR2 system memory and an 8 0 GB Nand flash drive 762205 001 Back cover for use only on HP 7 Plus Tablet models 762207 001 Back cover for use only on HP 7 1 Tablet models 773135 001 Microphone includes cable 774998 001 Antenna Kit includes wireless antenna transceiver and cable 774999 001 Power volume button boar...

Страница 15: ... 001 HP 7 1 Tablet equipped with a 7 in LCD TouchScreen TN display an AllWinner A31S 1 00 GHz quad core processor 1 0 GB LP DDR2 system memory and an 8 0 GB Nand flash drive 779120 001 USB extension cable Sequential part number listing 9 ...

Страница 16: ...n damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the tablet be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the tablet Cables must be handled with extreme care to avoid damage Apply only t...

Страница 17: ...e these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The follo...

Страница 18: ... proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field servic...

Страница 19: ...m resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resis...

Страница 20: ...sened when servicing the tablet Make special note of each screw size and location during removal and replacement Back cover Description Spare part number For use only on HP 7 Plus Tablet models 762205 001 For use only on HP 7 1 Tablet models 762207 001 7 in LCD TouchScreen IPS display panel assembly for use only on HP 7 Plus Tablet models 775002 001 7 in LCD TouchScreen TN display panel assembly f...

Страница 21: ... button and volume buttons toward you 2 Remove the four Torx5 T5M1 4 4 0 screws that secure the back cover to the display panel assembly 3 Turn the tablet display side up with the power button and volume buttons toward you 4 Insert a plastic case utility tool 1 or similar thin plastic tool into the top edge of the tablet between the back cover and the display panel assembly 5 Lift the top edge of ...

Страница 22: ...he power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 14 WARNING To reduce potential safety issues use only the battery provided with the tablet a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a battery that is the sole power source for th...

Страница 23: ...d terminal and the battery black cable should be soldered to the system board terminal 3 Remove the battery 2 Reverse this procedure to install the battery Antenna Description Spare part number Antenna Kit includes wireless antenna transceiver and cable 774998 001 Before removing the antenna follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn...

Страница 24: ... install the antenna Speaker Description Spare part number Speaker includes speaker and cables 775004 001 Before removing the speaker follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconn...

Страница 25: ...er is attached to the display panel assembly with double sided adhesive 4 Remove the speaker Reverse this procedure to install the speaker Rear facing webcam Description Spare part number 2 0 MP rear facing webcam includes cable 753193 001 Before removing the rear facing webcam follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on...

Страница 26: ...o install the rear facing webcam Microphone Description Spare part number Microphone includes cable 773135 001 Before removing the microphone follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3...

Страница 27: ...stall the microphone Front facing webcam Description Spare part number 0 3 MP front facing webcam includes cable 775003 001 Before removing the front facing webcam follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power ...

Страница 28: ...he power volume button board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 14 5 Disconnect t...

Страница 29: ...0 GHz quad core processor 1 0 GB LP DDR2 system memory and an 8 0 GB Nand flash drive 775001 001 Before removing the system board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect ...

Страница 30: ...ZIF connector to which the display panel cable is attached and then disconnect the display panel cable from the system board 5 Release the ZIF connector to which the TouchScreen cable is attached and then disconnect the TouchScreen cable from the system board 6 Speaker cable see Speaker on page 18 2 Remove the two Phillips PM1 4 2 75 screws 1 that secure the system board to the display panel assem...

Страница 31: ...Reverse this procedure to install the system board System board 25 ...

Страница 32: ...micro A or micro B USB cable The HP 5V 2A adapter included with your tablet is recommended for charging the tablet Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity non condensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft N...

Страница 33: ...tel based and AMD based system boards Some of these steps are disclosed in the Maintenance and Service Guides available for HP PC products available on the product support pages at www hp com 1 Follow steps a through I below to restore the nonvolatile memory that can contain personal data Restoring or re programming nonvolatile memory that does not store personal data is neither necessary nor reco...

Страница 34: ...oftware Computrace management and tracking service was activated on the notebook PC contact the provider to deactivate it l Remove all power and system batteries for at least 24 hours 2 Remove and retain the storage drive or clear the contents of the drive a Hard Disk Drive HDD Clear the HDD contents by using the HP Disk Sanitizer utility or a third party application that ideally is U S Department...

Страница 35: ... that can be run from DOS A utility is required to write data to this memory and is available from NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC nonfunctional Keyboard ROM 64 KBytes not customer accessible No Yes Stores firmware code keyboard mouse battery management Programmed at the factory Code is updated when the system BIOS is updated A utility is required...

Страница 36: ...gine Firmware present only in models ending in a p or w or with Intel Centrino Pro technology 1 5 or 5 MBytes Yes Yes Stores Management Engine Code Settings Provisioning Data and iAMT third party data store Management Engine Code is programmed at the factory Code is updated via Intel secure firmware update utility Unique Provisioning Data can be entered at the factory or by an administrator using ...

Страница 37: ...Yes Stores configuration and calibration data Programmed at the factory Tools for writing data to this memory are not made public A utility is required for writing data to this memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue Webcam 64 KBits No Yes Store webcam configuration and firmware Using a utility from the device manufa...

Страница 38: ...to read SPD memory 3 Does the Firmware Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function 4 In some PC systems the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer Is this true for these BIOS chips Yes the...

Страница 39: ...t 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupl...

Страница 40: ...5P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 co...

Страница 41: ...e battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 35 ...

Страница 42: ...ipment 13 grounding 11 packaging 12 transporting 12 workstation 12 H headphone jack 4 J jacks audio in 4 audio out 4 headphone 4 microphone 4 M mass storage device product description 1 memory module product description 1 microphone location 3 product description 1 removal 20 spare part number 6 8 20 microphone jack 4 model name 1 O operating system product description 2 P packaging guidelines 12 ...

Страница 43: ...t number 6 8 18 system board removal 23 spare part number 6 8 23 T tablet major components 6 spare part numbers 7 8 9 specifications 26 tools required 10 transporting guidelines 12 U USB extension cable spare part number 7 9 USB port 3 V video product description 1 volume control buttons 3 W webcam removal 19 21 spare part numbers 6 8 19 21 wireless antenna removal 17 spare part number 6 8 17 wire...

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