Frequently Asked Questions
HP VGA Web Cam
EW193AA
1. I am having trouble with the installation process.
2. The “Found New Hardware Wizard” is not able to find the installation software
.
3. How do I do install the software?
4. How do I un-install the software and any incomplete installations?
5. How do I test that the webcam is working after the installation?
6. I am having trouble using the webcam with SKYPE
7. I am not seeing the video when I run SKYPE.
8. The microphone on the webcam does not seem to work with SKYPE.
1. I am having trouble with the installation process?
A successful installation of the HP VGA Webcam requires that you install all of the software
FIRST, before you plug the HP VGA webcam into the USB port. It also requires that you
RESTART your PC after the software installation. After the PC RESTART, plug the VGA Web
cam into the USB port.
2. The “Found New Hardware Wizard” is not able to find the software necessary for
installation.
Exit the “Found New Hardware Wizard” by hitting the cancel button. Unplug the VGA webcam
from the USB. Insert the software CD into the drive tray. Follow the software installation
instructions. Once all software is installed (direct X, HP Web Cam drivers, ArcSoft
VideoImpression, ArcSoft Photo Impression), close the HP Webcam window and RESTART the
PC. After restarting the PC, plug in the VGA Webcam and run ArcSoft Video Impression to
capture a new video.
3. How do I do install the software?
After inserting the CD into the drive tray, you will be prompted to select a language for
installation. Select your language and click “ok”. Next, the following screen will appear and you
will return back to this screen after each software component is installed. Move the mouse over
each software component and click on the software listed to complete the install process. Please
be patient as the install process installs each software component individually and you must
manually select each software component. After installing all 4 software components, close the
window and RESTART your PC. After the PC has restarted, plug in the VGA Webcam and run
ArcSoft Video Impression software to capture a new video.
