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Using HP PC Hardware Diagnostics

You can use the HP PC Hardware Diagnostics utility to determine whether your computer

hardware is running properly. The three versions are HP PC Hardware Diagnostics

Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and

(for select products only) Remote HP PC Hardware Diagnostics UEFI, a firmware feature.

Using HP PC Hardware Diagnostics Windows (select products only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run

diagnostic tests to determine whether the computer hardware is functioning properly. The

tool runs within the Windows operating system to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, first you

must download and install it. To download HP PC Hardware Diagnostics Windows, see

Downloading HP PC Hardware Diagnostics Windows on page 87

Using an HP PC Hardware Diagnostics Windows hardware failure ID code

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware

replacement, a 24-digit failure ID code is generated for select component tests. For

interactive tests, such as keyboard, mouse, or audio and video palette, you must perform

troubleshooting steps before you can receive a failure ID.

■

You have several options after you receive a failure ID:

●

Select Next to open the Event Automation Service (EAS) page, where you can

log the case.

– or –

●

Scan the QR code with your mobile device, which takes you to the EAS page,

where you can log the case.

– or –

●

Select the box next to the 24-digit failure ID to copy your failure code and send

it to support.

Accessing HP PC Hardware Diagnostics Windows

After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support

Assistant or the Start menu.

Содержание ENVY x360

Страница 1: ...Maintenance and Service Guide SUMMARY This guide provides information about spare parts removal and replacement of parts security backing up and more ...

Страница 2: ...ld be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition July 2022 Document Part Number N03878 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Syst...

Страница 3: ...ms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a full refund subject to the refund policy of your seller For any further information or to request a full refund of the price of the computer please contact your seller ...

Страница 4: ...ct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the...

Страница 5: ...12 Turning on the touchpad 12 Touchpad components 12 Lights 13 Special keys 15 HP Hubs Launcher select products only 16 Bottom 17 Labels 18 3 Illustrated parts catalog 21 Computer major components 21 Display assembly subcomponents 24 Miscellaneous parts 27 4 Removal and replacement procedures preliminary requirements 29 Tools required 29 Service considerations 29 Plastic parts 29 Cables and connec...

Страница 6: ...eer select products only 37 Packaging and transporting guidelines 37 Accessing support information 38 5 Removal and replacement procedures for authorized service provider parts 41 Component replacement procedures 41 Preparation for disassembly 41 Bottom cover 41 Battery 43 Solid state drive 45 Touchpad 48 WLAN module 50 Speakers 52 I O board 53 OLED board 55 Fan 56 Heat sink assembly 57 System boa...

Страница 7: ...s hardware failure ID code 86 Accessing HP PC Hardware Diagnostics Windows 86 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 87 Accessing HP PC Hardware Diagnostics Windows from the Start menu select products only 87 Downloading HP PC Hardware Diagnostics Windows 87 Downloading the latest HP PC Hardware Diagnostics Windows version from HP 87 Downloading the HP PC Hardware D...

Страница 8: ...Remote HP PC Hardware Diagnostics UEFI version 91 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number 91 Customizing Remote HP PC Hardware Diagnostics UEFI settings 92 9 Specifications 93 Computer specifications 93 Display specifications 94 Solid state drive specifications 94 10 Power cord set requirements 96 Requirements for all countries 96 Requirements for specific coun...

Страница 9: ...33 8 cm 13 3 in ultrawide viewing angle UWVA touch screen Wide ultra extended graphics array WUXGA 1920 1200 white light emitting diode WLED antiglare 100 sRGB eDP 1 4 panel self refresh PSR 2 400 nits Wide quad extended graphics array WQXGA 2560 1600 100 sRGB eDP 1 4 PSR2 antiglare 400 nits 2 8k 2880 1800 100 DCI P3 eDP 1 4 PSR Organic Light Emitting Diode OLED low blue light BrightView 400 nits ...

Страница 10: ...dicator LED 1 infrared IR LED MIPI 5 MP BSI sensor f2 0 Supports Windows Hello 5 MP by 30 frames per second fps Dual array digital microphone with appropriate software beam forming echo cancellation noise suppression Video call support Appearance filter Auto frame Backlight adjustment Wireless Wireless Local Area Network WLAN Intel AX211 Wi Fi 6e Bluetooth 5 2 WLAN Support for Miracast Supports BT...

Страница 11: ... Sleep Charge Media card reader HP MultiFormat microSD MCR Supports microSD SDHC SDXC Sensors Accelerometer Gyroscope eCompass Accelerometer 2 one for panel rotation one for system orientation Ambient light sensor ALS IR thermal sensor Keyboard pointing devices Keyboard Island style backlit keyboard with clickpad and image sensor 2 coat paint natural silver Island style backlit keyboard with click...

Страница 12: ...ows 11 Home 64 Windows 11 Home 64 Chinese Market CPPP Windows 11 Home 64 High End Chinese Market CPPP Windows 11 Home 64 Plus Windows 11 Home 64 Plus Single Language Windows 11 Home 64 Plus Single Language Africa Market PPP Windows 11 Home 64 Plus Single Language APAC EM PPP Windows 11 Home 64 Plus Single Language India Market PPP Windows 11 Home 64 Plus Single Language Indonesia Market PPP Window...

Страница 13: ...Table 1 1 Product components and their descriptions continued Category Description Serviceability AC adapter 5 ...

Страница 14: ...escriptions Component Description 1 Magnetic pen attachment area Holds an optional pen NOTE For more information about the pen see the documentation provided with the pen 2 USB SuperSpeed 10 Gbps port with HP Sleep and Charge Connects a USB device provides high speed data transfer and charges small devices such as a smartphone even when the computer is off NOTE Use a standard USB Type A charging c...

Страница 15: ... off NOTE Use a standard USB Type C charging cable or cable adapter purchased separately when charging a small external device and Connect display devices that have a USB Type C connector providing DisplayPort output NOTE Your computer might also support a Thunderbolt docking station 4 AC adapter and battery light White The AC adapter is connected and the battery is fully charged Blinking amber Th...

Страница 16: ... support optional standalone microphones WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide Select the Search icon in the taskbar type HP Documentation in the search box and then select HP Documentation NOTE When a device is conne...

Страница 17: ... card reader 3 USB SuperSpeed 10 Gbps port Connects a USB device provides high speed data transfer and for select products charges small devices such as a smartphone when the computer is on or in Sleep mode NOTE Use a standard USB Type A charging cable or cable adapter purchased separately when charging a small external device Rear Identify the rear component Table 2 3 Rear component and its descr...

Страница 18: ... automatically adjusts blue light emissions when you are using the computer at night or for reading WARNING To reduce the risk of serious injury read the Safety Comfort Guide It describes proper workstation setup and proper posture health and work habits for computer users The Safety Comfort Guide also provides important electrical and mechanical safety information The Safety Comfort Guide is avai...

Страница 19: ...nnas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide Select the Search icon in the taskbar type HP Documentation in the search box and then selec...

Страница 20: ...se steps to turn on the touchpad 1 Select the Search icon in the taskbar type touchpad settings in the search box and then press enter 2 Using an external mouse click the touchpad button If you are not using an external mouse press the Tab key repeatedly until the pointer rests on the touchpad button Then press the spacebar to select the button Touchpad components Identify the touchpad components ...

Страница 21: ...zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left touchpad button Functions like the left button on an external mouse 3 Right touchpad button Functions like the right button on an external mouse Lights Identify the lights on the computer Lights 13 ...

Страница 22: ...is on which switches the key input to all capital letters 2 Mute light On Computer sound is off Off Computer sound is on 3 Microphone mute light On Microphone is off Off Microphone is on 4 Camera privacy light On The camera is off Off The camera is on 14 Chapter 2 Getting to know your computer ...

Страница 23: ... power to the display and other unnecessary components Off Depending on your computer model the computer is off in Hibernation or in Sleep Hibernation is the power saving state that uses the least amount of power Special keys Identify the special keys Table 2 7 Special keys and their descriptions Component Description 1 esc key Displays system information when pressed in combination with the fn ke...

Страница 24: ...the computer is in the Sleep state press the button briefly to exit Sleep select products only When the computer is in Hibernation press the button briefly to exit Hibernation IMPORTANT Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least...

Страница 25: ...trol to adjust the temperature or cooling preference on your computer Select GlamCam to adjust camera related settings for video calls OMEN Gaming Hub where you can customize your computer for your specific gaming needs myHP where you can learn more about your PC and the utilities that HP offers HP Palette where you can access creative tools in one place simplifies the creative process and helps f...

Страница 26: ...ring routine operation Labels The labels affixed to the computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer Labels can be in paper form or imprinted on the product IMPORTANT Check the following locations for the labels described in this section the bottom of the computer inside the battery bay under the service door on ...

Страница 27: ...s information before you contact support Your service label will resemble one of the following examples Refer to the illustration that most closely matches the service label on your computer Table 2 9 Service label components Component 1 Serial number 2 Product ID 3 HP product name and model number Table 2 10 Service label components Component 1 HP product name 2 Model number Labels 19 ...

Страница 28: ... name 2 Model number 3 Warranty period 4 Product ID 5 Serial number Regulatory labels Provide regulatory information about the computer Wireless certification labels Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 20 Chapter 2 Getting to know your computer ...

Страница 29: ...OTE HP continually improves and changes product parts For complete and current information about supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer Computer major ...

Страница 30: ...ons and part numbers Item Component Spare part number 1 Display assembly NOTE Display spare parts are available only as subcomponents For spare part information see Display assembly subcomponents on page 24 22 Chapter 3 Illustrated parts catalog ...

Страница 31: ...5684 001 4 System board NOTE The USB door is available as spare part number N15686 001 Intel Core i7 1250U processor and 16 GB of system memory N15662 601 Intel Core i7 1250U processor and 8 GB of system memory N15661 601 Intel Core i5 1230U processor and 16 GB of system memory N15660 601 Intel Core i5 1230U processor and 8 GB of system memory N15659 601 5 Heat sink assembly NOTE Thermal material ...

Страница 32: ...N NOTE Protective tape is available as spare part number N10779 001 WLAN plastic is available as spare part number N15679 001 M53366 005 14 Solid state drive NOTE The solid state drive thermal pad is available as spare part number N15681 001 1 TB TLC M16560 005 1 TB L85370 005 512 GB TLC M17436 005 512 GB N04490 005 15 Solid state drive cover not available as a spare part Display assembly subcompo...

Страница 33: ...omponent descriptions and part numbers Item Component Spare part number 1 Display panel touch screen 2 8K BrightView OLED N15663 001 WQXGA antiglare N15664 001 WUXGA antiglare N15665 001 Display assembly subcomponents 25 ...

Страница 34: ...s a spare part 6 Ambient light sensor board NOTE The ambient light sensor is included in the touch panel spare part kits The ambient light sensor cable is available as spare part number N15698 001 not available as a spare part 7 WLAN antenna kit includes antenna cables and transceivers OLED models N15677 001 LCD models N17069 001 8 Display cable QHD display N22067 001 FHD display N22068 001 OLED d...

Страница 35: ...C to HDMI 2 0 adapter 935325 001 USB C to USB A hub 916838 001 HP Elite USB C Multi Port Hub L39572 001 Display panel adhesive kit N15689 001 WLAN protective tape N10779 001 Screw Kit N15678 001 Power cord C5 1 0 m 3 3 ft premium straight L22319 001 Duck head adapter for use in Japan L33157 001 Power cord C5 1 0 m 3 3 ft premium For use in Australia L22327 001 For use in Denmark L22322 001 For use...

Страница 36: ...omponent Spare part number For use in South Korea L22328 001 For use in Switzerland L22324 001 For use in Taiwan L22329 001 For use in Thailand L22326 001 For use in Thailand bundle M85421 001 For use in the United Kingdom L22320 001 28 Chapter 3 Illustrated parts catalog ...

Страница 37: ... all accompanying screws away from the work area to prevent damage Plastic parts Using excessive force during disassembly and reassembly can damage plastic parts Cables and connectors Handle cables with extreme care to avoid damage IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the com...

Страница 38: ...from any height onto any surface After removing a hard drive or an optical drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label th...

Страница 39: ...mponent place it in an electrostatic safe container Generating static electricity Follow these static electricity guidelines Different activities generate different amounts of static electricity Static electricity increases as humidity decreases Table 4 1 Static electricity occurrence based on activity and humidity Relative humidity Event 55 40 10 Walking across carpet Walking across vinyl floor M...

Страница 40: ...nductive or approved containers or packaging Keep electrostatic sensitive parts in their containers until they arrive at static free stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in...

Страница 41: ...ork surface and use properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free work areas Turn off power and input signals before inserting and removing connectors or test equipment Use fixtures made of static safe ma...

Страница 42: ...bags Transparent shielding tubes Cleaning your computer Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best Use the following information to safely clean the external surfaces of your computer Enabling HP Easy Clean select products only HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces This software dis...

Страница 43: ... unplug the power cord and other connected external devices Remove any installed batteries from items such as wireless keyboards CAUTION To prevent electric shock or damage to components never clean a product while it is turned on or plugged in 3 Moisten a microfiber cloth with water The cloth should be moist but not dripping wet IMPORTANT To avoid damaging the surface avoid abrasive cloths towels...

Страница 44: ...of 70 isopropyl alcohol and 30 water This solution is also known as rubbing alcohol and is sold in most stores Follow these steps when disinfecting high touch external surfaces on your computer 1 Wear disposable gloves made of latex or nitrile gloves if you are latex sensitive when cleaning the surfaces 2 Turn off your device and unplug the power cord and other connected external devices Remove an...

Страница 45: ...ife of the product Because of the nature of natural wood you might see unique variations in the grain pattern or subtle variations in color which are normal Clean the wood with a dry static free microfiber cloth or chamois Avoid cleaning products containing substances such as ammonia methylene chloride acetone turpentine or other petroleum based solvents Do not expose the wood to sun or moisture f...

Страница 46: ...uching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to diss...

Страница 47: ...select BIOS event log and then select View BIOS Event Log or On consumer products Under the Main tab select System Log Post operating system failures are logged in the Event Viewer 1 Turn on the computer and allow the operating system to open 2 Select the search icon in the taskbar 3 Type Event Viewer and then press enter 4 Select the log from the left panel Details display in the right panel Chro...

Страница 48: ...urces to display more options 3 Select Authorized service providers Component and diagnosis information failure detection and required action To locate diagnosis information and actions 1 Go to http www hp com go techcenter pcdiags 2 Select Get Support 3 Near the bottom of the window select Notebook PCs and then select your location 40 Chapter 4 Removal and replacement procedures preliminary requi...

Страница 49: ...uct parts For complete and current information about supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Make special note of each screw size and location during removal and replacement Preparation for disassembly To remove and replace computer components use these procedures For initial safety procedures see Remov...

Страница 50: ... disassembly see Preparation for disassembly on page 41 Remove the bottom cover 1 Close the computer and rest it upside down on a flat work surface with the front toward you 2 Remove the four Phillips M2 0 4 0 screws that secure the bottom cover to the computer 3 Insert a thin plastic tool in the seam between the bottom cover and computer to release the cover 1 42 Chapter 5 Removal and replacement...

Страница 51: ...d damage to the product Do not puncture twist or crack the battery Do not cause an external puncture or rupture to the battery which can cause a short inside the battery which can result in battery thermal runaway Do not handle or touch the battery enclosure with sharp objects such as tweezers or pliers which might puncture the battery Do not compress or squeeze the battery case with tools or heav...

Страница 52: ... computer a replacement battery provided by HP or a compatible battery purchased from HP IMPORTANT Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work or shut down the computer through Windows before you remove the battery Remove the battery 1 Disconnect the battery cable 1 from the system board 2 Remove the ...

Страница 53: ... descriptions and part numbers Description Spare part number 1 TB TLC M16560 005 1 TB L85370 005 512 GB TLC M17436 005 512 GB N04490 005 Solid state drive thermal pad N15681 001 Before removing the solid state drive follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 41 2 Remove the bottom cover see Bottom cover on page 41 Solid state drive 45 ...

Страница 54: ... the solid state drive 1 Remove the two Phillips M2 0 2 0 screws 1 that secure the drive cover and then remove the cover 2 2 Lift the drive up 1 and then pull it away from the socket to remove it 2 46 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Страница 55: ...ling a drive be sure a thermal pad is installed on the bottom of the drive cover 4 To remove the bottom metal cover lift it straight up and out of the computer The cover is secured with adhesive Solid state drive 47 ...

Страница 56: ...re part number Touchpad for use in natural silver models N15683 001 Touchpad for use in space blue models N15684 001 Touchpad cable N15682 001 Before removing the touchpad follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 41 2 Remove the bottom cover see Bottom cover on page 41 3 Remove the battery see Battery on page 43 Remove the touchpad 48 Chapte...

Страница 57: ...rom the connector on the touchpad 1 When installing a touchpad you can reuse the tape or replace it with thin clear tape Do not use thicker tape over this connector 3 Disconnect the touchpad cable 2 from the touchpad ZIF connector 4 Remove the three broadhead Phillips M2 0 2 0 screws 3 that secure the touchpad to the computer Touchpad 49 ...

Страница 58: ...responsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Prepare...

Страница 59: ...e 1 Remove the plastic that covers the antennas 1 2 Carefully disconnect the two antenna cables from the module 2 3 Remove the Phillips M2 0 2 5 screw 3 and then pull the WLAN module out of the socket 4 NOTE When installing a WLAN module be sure to match the number on the antenna cable with the number next to the connector on the module WLAN module 51 ...

Страница 60: ...ble 5 6 Speaker description and part number Description Spare part number Speakers includes cushion and sponge N15680 001 Before removing the speakers follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 41 2 Remove the bottom cover see Bottom cover on page 41 3 Disconnect the battery cable from the system board see Battery on page 43 Remove the speaker...

Страница 61: ...e computer 4 NOTE When removing the speakers make note of the rubber isolator locations 5 The absence of or damage to these isolators can result in degraded speaker performance To install the speakers reverse this procedure I O board To remove the I O board use this procedure and illustration Table 5 7 I O board description and part number Description Spare part number I O board N15685 001 I O boa...

Страница 62: ...43 Remove the I O board 1 Disconnect the cable from the ZIF connector on the I O board 1 2 Remove the two Phillips M2 0 2 0 screws 2 that secure the board to the computer 3 Remove the I O board from the computer 3 4 To remove the USB door lift up on the inside of the door to remove it 1 NOTE System board USB door shown The removal procedure is the same for both USB doors 54 Chapter 5 Removal and r...

Страница 63: ...D board N15696 001 Before removing the OLED board follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 41 2 Remove the bottom cover see Bottom cover on page 41 3 Disconnect the battery cable from the system board see Battery on page 43 Remove the OLED board 1 Remove the Phillips M2 0 2 5 screw 1 that secures the board to the computer 2 Disconnect the ca...

Страница 64: ...2 001 Before removing the fan follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 41 2 Remove the bottom cover see Bottom cover on page 41 3 Disconnect the battery cable from the system board see Battery on page 43 Remove the fan 1 Remove the tape that secures the cables to the fan 1 56 Chapter 5 Removal and replacement procedures for authorized servic...

Страница 65: ... computer To install the fan reverse this procedure NOTE When replacing the tape 1 during fan installation be sure the cables and tape are as flat as possible so they do not interfere with the bottom cover Only place the tape on the flat fan surface Heat sink assembly To remove the heat sink assembly use this procedure and illustration Table 5 10 Heat sink description and part number Description S...

Страница 66: ... secure the heat sink to the computer and then remove the heat sink 2 2 Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink and system board spare part kits The following illustration shows the replacement thermal material locations Thermal material is...

Страница 67: ...62 601 Intel Core i7 1250U processor and 8 GB of system memory N15661 601 Intel Core i5 1230U processor and 16 GB of system memory N15660 601 Intel Core i5 1230U processor and 8 GB of system memory N15659 601 USB door N15686 001 Before removing the system board follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 41 2 Remove the bottom cover see Bottom ...

Страница 68: ... page 57 Remove the system board 1 Disconnect the following cables from the system board Wireless antenna cables 1 from the WLAN module Camera cable ZIF 2 Display cable 3 I O board cable 4 Backlight cable ZIF 5 Keyboard cable ZIF 6 Touchpad cable ZIF 7 Speaker cable 8 2 Remove the two Phillips M2 0 2 5 screws 1 from the USB bracket 60 Chapter 5 Removal and replacement procedures for authorized ser...

Страница 69: ...screws 2 from the system board 4 Lift the right edge of the system board and then pull the board up and to the right to remove it from the computer 3 5 To remove the USB door lift up on the inside of the door to remove it System board 61 ...

Страница 70: ...ace blue N15667 xxx Table 5 13 Spare part country codes For use in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number Belgium A41 Hungary 211 Saudi Arabia 171 Brazil 201 Iceland DD1 Slovenia BA1 Bulgaria 261 India D61 South Korea AD1 Chile 161 Israel BB1 Spain 071 Czech Republic Slovakia FL1 Italy 061 Switzerland BG1 De...

Страница 71: ...Remove the battery see Battery on page 43 4 Remove the fan see Fan on page 56 5 Remove the heat sink see Heat sink assembly on page 57 6 Remove the system board see System board on page 59 Remove the keyboard 1 Remove the following components from the keyboard 1 Conductive tape 2 Gaskets 3 Mylar 4 Sponge 2 Remove the following components from the keyboard 1 Conductive tape Keyboard 63 ...

Страница 72: ...er pieces 3 Remove the tape 1 from the large Mylar piece release the backlight cable 2 and then peel the large Mylar piece from the computer 3 64 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Страница 73: ...the 13 Phillips M2 0 3 0 screws 1 from the three brackets that secure the keyboard 5 Remove the three brackets 2 6 Peel the keyboard cable off the keyboard and rotate it down away from the keyboard 1 Keyboard 65 ...

Страница 74: ... Mylar and then pull the Mylar off the keyboard 2 8 Remove the 40 screws that secure the keyboard 9 Remove the keyboard To install the keyboard reverse this procedure 66 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Страница 75: ...ee Bottom cover on page 41 3 Disconnect the battery cable from the system board see Battery on page 43 Remove the display assembly 1 Remove the plastic protector and then disconnect the wireless antenna cables 1 from the WLAN module 2 Disconnect the camera cable 2 from the ZIF connector on the system board 3 Remove the Mylar and then disconnect the display cable 3 from the ZIF connector on the sys...

Страница 76: ...ta written to the system BIOS Search for the related advisory for more information IMPORTANT After replacing the display panel assembly it is necessary to reload the calibration data Refer to Service Advisory C06640672 for details about reloading the HP Display Control Panel Color Calibration Data Reload Process a Place suction cups on the top corner of the panel 1 and display back cover 2 68 Chap...

Страница 77: ...tape on the inside 3 c Tape is installed under the left and right sides of the display panel Use tweezers to grasp the end of the tape 1 d While turning the tweezers 2 wrap the tape around the tweezers as you continue to pull the tape out from behind the display panel Display assembly 69 ...

Страница 78: ...t to the display back cover 4 f Peel the silver tape off the connector on the bottom of the display panel 1 g Peel the clear tape off the connector on the bottom of the display panel 2 70 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Страница 79: ...om the panel 4 i When installing a display panel use the alignment holes 1 and install the tape along the left and right sides of the panel 2 Display panels are available as the following spare part numbers N15663 001 2 8K BrightView OLED privacy natural silver Display assembly 71 ...

Страница 80: ...ra module is available as spare part number N15690 001 The camera module thermal pad is available as spare part number N15691 002 10 If you need to remove the ambient light sensor ALS board disconnect the cable from the board 1 and then carefully lift the board to release it from the display back cover 2 The board is attached to the display back cover with double sided adhesive NOTE The ALS is inc...

Страница 81: ... a Disconnect the larger two cables 1 and smaller cable 2 from the touch control board b Peel the board off the bottom of the display back cover 3 The touch control board is included in the touch panel spare part kits Display assembly 73 ...

Страница 82: ... available using spare part number N15693 001 13 If you need to remove the hinge covers from the hinges a Remove the Phillips M2 0 3 0 screw 1 from the inside of each hinge cover b Pull the covers off the hinges 2 The display hinge covers are available as the following spare part numbers N15694 001 Natural silver N15695 001 Space blue 74 Chapter 5 Removal and replacement procedures for authorized ...

Страница 83: ...nect the cable from the two connectors on the camera module 2 c Disconnect the cable from the touch board at the bottom of the display back cover 3 d Peel the cable off the inside of the display rear cover 4 The display cable is available as the following spare part numbers N22067 001 QHD N22068 001 FHD N15697 001 OLED Display assembly 75 ...

Страница 84: ...need to remove the WLAN antennas a Release the wireless antenna cables from the tape 1 on the inside of the display back cover 76 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Страница 85: ... number N15677 001 for OLED models and N17069 001 for LCD models c When installing a display insert the antenna cables into the right hinge 1 route the cables through the clips in the display back cover 2 route the cables under the Mylar above the hinge 3 route the cables together until the Display assembly 77 ...

Страница 86: ...silver N15676 001 LCD space blue To reassemble and replace the display assembly reverse this procedure Top cover The top cover remains after removing all other spare parts from the computer Table 5 14 Top cover descriptions and part numbers Description Spare part number Top cover natural silver N15668 001 Top cover natural silver Japan N15669 001 Top cover space blue N15670 001 78 Chapter 5 Remova...

Страница 87: ...erating properly Turn on or restart the computer and quickly press f10 or Turn on or restart the computer quickly press esc and then press f10 when the Start menu is displayed Updating Setup Utility BIOS Updated versions of Setup Utility BIOS might be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a fi...

Страница 88: ... reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or in...

Страница 89: ... update is downloaded You will need to access this path when you are ready to install the update Installing a BIOS update BIOS installation procedures vary Follow any instructions that appear on the screen after the download is complete If no instructions appear follow these steps 1 Select the Search icon in the taskbar type file in the search box and then select File Explorer 2 Select your hard d...

Страница 90: ...ing recovery media and backups are available on select products only Using Windows tools for backing up HP recommends that you back up your information immediately after initial setup You can do this task either using Windows Backup locally with an external USB flash drive or using online tools IMPORTANT Windows is the only option that allows you to back up your personal information Schedule regul...

Страница 91: ... on page 83 Creating a system restore System Restore is available in Windows The System Restore software can automatically or manually create restore points or snapshots of the system files and settings on the computer at a particular point When you use System Restore it returns your computer to its state at the time you made the restore point Your personal files and documents should not be affect...

Страница 92: ...he Restoring and recovery methods on page 83 to restore your computer before you obtain and use the HP recovery discs Using a recent backup can return your machine to a working state sooner than using the HP recovery discs After the system is restored reinstalling all the operating system software released since your initial purchase can be a lengthy process Changing the computer boot order If you...

Страница 93: ...igured with HP Sure Recover a PC operating system OS recovery solution built into the hardware and software HP Sure Recover can fully restore the HP OS image without installed recovery software Using HP Sure Recover an administrator or user can restore the system and install Latest version of the operating system Platform specific device drivers Software applications in the case of a custom image ...

Страница 94: ...o download HP PC Hardware Diagnostics Windows see Downloading HP PC Hardware Diagnostics Windows on page 87 Using an HP PC Hardware Diagnostics Windows hardware failure ID code When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement a 24 digit failure ID code is generated for select component tests For interactive tests such as keyboard mouse or audio and video...

Страница 95: ...Start menu select products only After HP PC Hardware Diagnostics Windows is installed follow these steps to access it from the Start menu 1 Select the Start button and then select All apps 2 Select HP PC Hardware Diagnostics Windows 3 When the tool opens select the type of diagnostic test that you want to run and then follow the on screen instructions NOTE To stop a diagnostic test select Cancel D...

Страница 96: ...ostics Windows by product name or number select products only You can download HP PC Hardware Diagnostics Windows by product name or number NOTE For some products you might have to download the software to a USB flash drive by using the product name or number 1 Go to http www hp com support 2 Select Software and Drivers select your type of product and then enter the product name or number in the s...

Страница 97: ...e failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement a 24 digit failure ID code is generated For assistance in solving the problem Select Contact HP accept the HP privacy disclaimer and then use a mobile device to scan the failure ID code that appears on the next screen The HP Customer Support Service Center page appears with your failure ID a...

Страница 98: ...dware Diagnostics UEFI downloading instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment because only exe files are provided Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive follow this procedure 1 Go to http www hp com go ...

Страница 99: ...FI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 Select Download Remote Diagnostics and th...

Страница 100: ...e or from a server that has been preconfigured for use Your computer does not require the traditional local storage such as a hard drive or USB flash drive to run remote diagnostics Set a location for storing the test results You can also set the user name and password that you use for uploads Display status information about the diagnostics run previously To customize Remote HP PC Hardware Diagno...

Страница 101: ...de helpful information Table 9 1 Computer specifications Metric U S Dimensions Width 298 4 mm 11 8 in Depth 214 9 mm 8 5 in Height 16 1 mm 0 63 in Weight 1317 g OLED 1383 g WLED 2 91 lb 3 06 lb Input power Operating voltage and current 65 W USB C 5 V dc 3 A 9 V dc 3 A 12 V dc 5 A 15 V dc 4 33 A 20 V dc 3 25 A Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Rel...

Страница 102: ...s range of temperatures Display specifications This section provides specifications for your display Table 9 2 Display specifications Metric U S Active diagonal size 33 8 cm 13 3 in Resolution 1920 1200 WUXGA 2560 1600 WQXGA 2880 1800 2 8K Surface treatment BrightView 2 8K Antiglare Brightness 400 nits Viewing angle UWVA Backlight WLED OLED 2 8K Display panel interface eDP Solid state drive specif...

Страница 103: ...0 MBps Random read Up to 300 000 IOPs Up to 300 000 IOPs Up to 300 000 IOPs Sequential write up to 1550 MBps up to 1550 MBps up to 1550 MBps Random write Up to 100 000 IOPs Up to 100 000 IOPs Up to 100 000 IOPs Total logical sectors 468 883 296 1 000 215 216 1 500 336 388 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual acces...

Страница 104: ...t 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 V ac or 250 V ac as required by the power system of each country or region The appliance cou...

Страница 105: ... FIMKO 1 France UTE 1 Germany VDE 1 India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 United Kingdom ASTA 1 United States UL 2 Requirements for specific countries and regions 97 ...

Страница 106: ...onductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV three conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F three conductor 0 75 mm conduc...

Страница 107: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at http www hp com recycle 99 ...

Страница 108: ...number 26 camera privacy key identifying 16 camera privacy light identifying 14 caps lock light 14 caring for your computer 34 cautions electrostatic discharge 29 30 cleaning your computer 34 caring for wood veneer 37 disinfecting 36 HP Easy Clean 34 removing dirt and debris 35 components bottom 17 display 10 keyboard area 11 left side 7 lights 13 rear 9 right side 6 touchpad 11 12 computer major ...

Страница 109: ...re part number 24 53 illustrated parts catalog 21 internal microphones identifying 11 J jacks audio out headphone audio in microphone 8 K keyboard illustrated 23 product description 3 removal 62 spare part number 62 spare part numbers 23 keys action 16 camera privacy 16 esc 15 fn 16 Windows 16 L labels Bluetooth 18 regulatory 18 serial number 18 service 18 wireless certification 18 WLAN 18 left co...

Страница 110: ...uter 18 R rear components 9 recovery 82 83 discs 84 media 84 USB flash drive 84 recovery media 82 creating using HP Cloud Recovery Download Tool 82 creating using Windows tools 82 regulatory information regulatory label 18 wireless certification labels 18 Remote HP PC Hardware Diagnostics UEFI settings customizing 92 using 91 removal and replacement procedures 41 solid state drive 45 restoring 82 ...

Страница 111: ... port with HP Sleep and Charge identifying 6 USB SuperSpeed port identifying 9 USB Type C power connector and Thunderbolt port with HP Sleep and Charge and DisplayPort output identifying 7 V vents identifying 9 18 video product description 2 W Windows backup 82 recovery media 82 system restore point 82 Windows key identifying 16 Windows tools using 82 wireless antennas identifying 11 wireless cert...

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