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11 Troubleshooting

Wireless connection problems

Some possible causes for wireless connection problems include the following:

●

Wireless device is not turned on.

●

Wireless device is not installed correctly or has been disabled.

●

Wireless device encountered interference from other devices.

●

Wireless device or router hardware has failed.

Cannot connect to a WLAN

If you have a problem connecting to a WLAN, confirm that the integrated WLAN device is turned on
and properly installed on your computer.

1.

Be sure that the wireless device is turned on.

2.

Then try connecting to the WLAN again.

If you are still unable to connect, follow the steps below.

1.

From the Start screen, type

c

, and then select

Control Panel

.

2.

Select

System and Security

, and then in the

System

area, click

Device Manager

.

3.

Click the arrow next to

Network adapters

to expand the list and show all adapters.

4.

Identify the WLAN device from the Network adapters list. The listing for a WLAN device may
include the term

wireless

,

wireless LAN

,

WLAN

, or

802.11

.

If no WLAN device is listed, either your computer does not have an integrated WLAN device, or
the driver for the WLAN device is not properly installed.

For more information about troubleshooting WLANs, see the website links provided in Help and
Support.

Cannot connect to a preferred network

You may not be able to connect to a preferred network because it is a security-enabled WLAN. You
must have the security code to connect to this type of WLAN. See the next section for additional
information.

46

Chapter 11 Troubleshooting

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Содержание ENVY Rove 20-k000

Страница 1: ...User Guide ...

Страница 2: ...dditional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition June 2013 Document Part Number 722962 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software product preinstalled on this ...

Страница 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...ng the labels 9 3 Connecting to a network 10 Connecting to a wireless network 10 Using the wireless controls 10 Using an Internet service provider 10 Setting up a WLAN 11 Configuring a wireless router 11 Protecting your WLAN 11 Connecting to a WLAN 12 Connecting to a wired network 13 Connecting to a local area network LAN 13 4 Enjoying entertainment features 14 Volume control 14 Using the webcam 1...

Страница 6: ... Microsoft Windows 8 shortcut keys 23 Using the integrated numeric keypad 23 6 Managing power 25 Initiating Sleep and Hibernation 25 Intel Rapid Start Technology select models only 25 Manually initiating and exiting Sleep 25 Manually initiating and exiting Hibernation 26 Setting password protection on wakeup 26 HP CoolSense select models only 26 Refreshing your software content with Intel Smart Co...

Страница 7: ...tup Utility BIOS 36 Updating the BIOS 36 Determining the BIOS version 36 Downloading a BIOS update 37 Using HP PC Hardware Diagnostics UEFI 37 Downloading HP PC Hardware Diagnostics UEFI to a USB device 38 10 Backing up restoring and recovering 39 Creating recovery media and backups 39 Creating HP Recovery media 40 Restore and recovery 41 Using Windows Refresh for quick and easy recovery 42 Remove...

Страница 8: ...l not turn on or start 48 Hard drive error 48 Computer is not responding 49 Computer shuts down unexpectedly 49 Display problems 49 The display is blank 49 Images on the screen are too large or too small or the images are fuzzy 49 Keyboard and mouse problems 49 Audio problems 51 No sound is produced 51 Software problems 52 12 Specifications 53 Input power 53 Operating specifications 53 13 Electros...

Страница 9: ...are and software For information go to Getting to know your computer on page 4 and Enjoying entertainment features on page 14 Back up your hard drive by creating a recovery drive See Backing up restoring and recovering on page 39 Fun things to do You know you can listen to music on the computer But did you know that you can also stream live radio to the computer and listen to music or talk radio f...

Страница 10: ...lacing components of your computer Troubleshooting See Troubleshooting on page 46 in this guide for more information Solutions to the following problems Wireless connection problems Power problems Display problems Keyboard and mouse problems Audio problems Software problems Safety Comfort Guide To access this guide select HP Support Assistant on the Start screen select My computer and then select ...

Страница 11: ...arranty is not provided in printed format you may request a printed copy from http www hp com go orderdocuments or write to North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Italy Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 When you request...

Страница 12: ...es installed on your computer Locating software To find out what software is installed on your computer 1 From the Start screen right click using the external wireless mouse or Swipe down from the top edge of the computer screen 2 Select the All apps icon Front Component Description 1 WLAN antennas 2 Send and receive wireless signals 2 Internal microphones 2 Record audio automatically filtering ou...

Страница 13: ...2 Produce sound 7 Windows button Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows button again will return you to the previous screen The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regul...

Страница 14: ...he computer is off 3 Audio out headphone jack Audio in microphone jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additio...

Страница 15: ...0 devices and provide enhanced USB power performance for USB 3 0 devices 3 Hard drive light Blinking The hard drive is being used 4 Power connector Connects an AC adapter 5 AC adapter light White The AC adapter is connected and the battery is charged Amber The AC adapter is connected and the battery is charging Off The computer is using DC power Left side 7 ...

Страница 16: ...ss the button to turn on the computer When the computer is in the Sleep state press the button briefly to exit Sleep When the computer is in Hibernation press the button down briefly to exit Hibernation CAUTION Pressing and holding down the power button will cause unsaved information to be lost If the computer has stopped responding and Windows shutdown procedures aren t working press and hold the...

Страница 17: ...mputer You will typically be asked for the product number when working with support Locate this number before you contact support Regulatory label Provides regulatory information about the computer Wireless certification label or labels select models only Provide information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been...

Страница 18: ...bout wireless technology see the information and website links provided in Help and Support From the Start screen type h and then select Help and Support Using the wireless controls The Network and Sharing Center allows you to set up a connection or network connect to a network and diagnose and repair network problems To use the Network and Sharing Center 1 From the Start screen type c and then se...

Страница 19: ...eless router see the information provided by your router manufacturer or your ISP NOTE It is recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router When the computer successfully connects to the Internet disconnect the cable and access the Internet through your wireless network Protecting your WLAN When you set up a WLAN ...

Страница 20: ...te the connection NOTE If no WLANs are listed you may be out of range of a wireless router or access point NOTE If you do not see the WLAN you want to connect to from the Windows desktop right click the network status icon and then select Open Network and Sharing Center Click Set up a new connection or network A list of options is displayed allowing you to manually search for and connect to a netw...

Страница 21: ...work at your office Connecting to a LAN requires an 8 pin RJ 45 network cable and an RJ 45 network USB adapter To connect the network cable follow these steps 1 Plug the RJ 45 network USB adapter 1 into a USB port on the computer 2 Plug one end of the RJ 45 network cable 2 into the USB adapter 3 Plug the other end of the network cable into a network wall jack 3 or router NOTE If the network cable ...

Страница 22: ...sing the webcam go to Help and Support From the Start screen type h and then select Help and Support Using audio On your HP computer you can play music CDs download and listen to music stream audio content from the web including radio record audio or mix audio and video to create multimedia To enhance your listening enjoyment attach external speakers or headphones Adjusting the volume 1 From the S...

Страница 23: ...er is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to connect to a network Using Intel Wireless Display and Wireless Music select models only Intel Wireless Display and Wireless Music allow you to transmit your computer content wirelessly to your receive display device such as H...

Страница 24: ...e 49 Using touch screen gestures A touch screen computer allows you to control items on the screen directly with your fingers TIP On touch screen computers you can perform the gestures on the screen or using the keyboard and mouse One finger slide The one finger slide is mostly used to pan or scroll through lists and pages but you can use it for other interactions too such as moving an object To s...

Страница 25: ...an object on the screen to make a selection Double tap an item to open it Scrolling Scrolling is useful for moving the pointer up down left or right on a page or image Place two fingers on the screen and then drag them in an up down left or right motion Using touch screen gestures 17 ...

Страница 26: ...s Anchor the forefinger of your left hand on the object you want to rotate Using your right hand slide your forefinger around in a sweeping motion from 12 o clock to 3 o clock To reverse the rotation move your forefinger from 3 o clock to 12 o clock NOTE Rotate is intended for specific apps where you can manipulate an object or image Rotate may not be functional for all apps Edge swipes With edge ...

Страница 27: ...the right edge of the display onto the screen to reveal the charms Left edge swipe The left edge swipe reveals your open apps so that you can switch to them quickly Gently swipe your finger inward from the left edge of the display to switch between apps Without lifting your finger swipe back toward the left edge to reveal all open apps Using touch screen gestures 19 ...

Страница 28: ...ws you to open a list of apps available on your computer 1 From the Windows Start screen gently swipe your finger from the top edge or the bottom edge of the display onto the screen 2 Tap All apps to view available apps 20 Chapter 5 Navigating using the keyboard and pointing devices ...

Страница 29: ...the key again returns you to the previous screen 3 Action keys Perform common tasks 4 Windows application key Displays options for a selected object 5 Volume keys Mute or restore speaker sound and decrease or increase speaker volume incrementally as long as you hold down the key 6 Integrated numeric keypad Set at the factory to function like an external numeric keypad To alternate between this num...

Страница 30: ...D f6 Begins pauses or resumes playback of an audio CD a DVD or a BD f7 Stops playing an audio CD DVD or a BD f8 Plays the next track of an audio CD or the next section of a DVD or a BD f9 Opens the Search charm Allows you to search an open app or another app your computer and the Internet f10 Opens the Share charm Allows you to share pictures files or webpages f11 Opens the Devices charm Allows yo...

Страница 31: ...rtcuts to perform actions quickly Several shortcuts will help you with Windows 8 functions Press the Windows logo key in combination with the key to perform the action For additional information on Windows 8 shortcut keys go to Help and Support From the Start screen type h and then select Help and Support Shortcut Keys Shortcut key Key Description Returns you to the Start screen from an open app o...

Страница 32: ...ated by the directional arrows on the keys NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on Integrated numeric keypad Set at the factory to function like an external numeric keypad To alternate between this numeric function and the navigational function indicated by the directional arrows on the keys press the num lock key 24...

Страница 33: ...gy select models only For select models the Intel Rapid Start Technology RST feature is enabled by default Rapid Start Technology allows your computer to resume quickly from inactivity Rapid Start Technology manages your power saving options as follows Sleep Rapid Start Technology allows you to select the Sleep state To exit from Sleep press any key activate the TouchPad or briefly press the power...

Страница 34: ... Hibernation follow these steps 1 From the Start screen type power select Settings and then select Power Options 2 In the left pane select Require a password on wakeup 3 Select Change Settings that are currently unavailable 4 Select Require a password recommended NOTE If you need to create a user account password or change your current user account password click Create or change your user account...

Страница 35: ...ou need to access components inside the computer When you are connecting an external hardware device to a port other than a USB or video port When the computer will be unused and disconnected from external power for an extended period Although you can Shut down the computer with the power button the recommended procedure is to use the turn off command as follows NOTE If the computer is in the Slee...

Страница 36: ...o the USB port on your computer or insert the memory card from your phone or camera into the memory card reader NOTE For more information about required software and drivers or to learn which computer port to use see the manufacturer s instructions Using a USB device Most computers have at least one USB port because this versatile interface allows you to connect to numerous kinds of external devic...

Страница 37: ...cognized by the computer Removing a USB device CAUTION To reduce the risk of damage to a USB connector do not pull on the cable to remove the USB device CAUTION To reduce the risk of loss of information or an unresponsive system use the following procedure to safely remove the USB device 1 Save your information and close all programs associated with the device 2 From the Windows desktop click the ...

Страница 38: ...card reader and then press in on the card until it is firmly seated A sound indicates that the device has been detected To remove a memory card 1 Save your information and close all programs associated with the card 2 From the Windows desktop click the remove hardware icon in the notification area at the far right of the taskbar Then follow the on screen instructions 3 Press in on the card 1 and t...

Страница 39: ...ver time the files on the hard drive become fragmented Because of this the hard drive works harder to locate files and the computer slows down Disk Defragmenter consolidates and reorganizes the fragmented files on the hard drive so that the system can run more efficiently Depending on the size of your hard drive and the number of fragmented files Disk Defragmenter may need more than an hour to com...

Страница 40: ...to components do not attempt to clean your computer while it is turned on Turn off the computer Disconnect external power Disconnect all powered external devices CAUTION Do not spray cleaning agents or liquids directly on any computer surface Liquids dripped on the surface can permanently damage internal components Cleaning the display Gently wipe the display using a soft lint free cloth moistened...

Страница 41: ...l to use the same password for a Setup Utility BIOS feature and for a Windows security feature Use the following tips for creating and saving passwords To reduce the risk of being locked out of the computer record each password and store it in a secure place away from the computer Do not store passwords in a file on the computer When creating passwords follow requirements set by the program Change...

Страница 42: ...rt Setup Utility BIOS turn on or restart the computer quickly press esc and then press f10 2 Use the arrow keys to select Security and then follow the on screen instructions Your changes take effect when the computer restarts Using Internet security software When you use your computer to access email a network or the Internet you expose your computer to viruses spyware and other online threats To ...

Страница 43: ...pdating software HP recommends that you regularly update the software and drivers that were originally installed on your computer To download the latest versions go to http www hp com support At this location you can also register to receive automatic update notifications when updates become available If you have installed software from other companies regularly update the software to correct secu...

Страница 44: ...of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on t...

Страница 45: ... more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instru...

Страница 46: ... to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only 1 Go to http www hp com 2 Click Support Drivers and then click the Drivers Software tab 3 Enter the product name in the text box and then click ...

Страница 47: ...ftware but not other software applications Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory See Creating HP Recovery media on page 40 2 As you add hardware and software programs create system restore points A syst...

Страница 48: ... double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you...

Страница 49: ...sed from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 42 If you want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and reinstall Windows For more information see Remove everything and reinstall Wind...

Страница 50: ...n and then select General from the PC settings screen 4 Scroll the right side choices down to display Refresh your PC without affecting your files 5 Under Refresh your PC without affecting your files select Get started and then follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove persona...

Страница 51: ...select models only allows System Recovery and Minimized Image Recovery What you need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should b...

Страница 52: ...oot order See Changing the computer boot order on page 44 3 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boo...

Страница 53: ...teps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions Restore and recovery 45 ...

Страница 54: ...e c and then select Control Panel 2 Select System and Security and then in the System area click Device Manager 3 Click the arrow next to Network adapters to expand the list and show all adapters 4 Identify the WLAN device from the Network adapters list The listing for a WLAN device may include the term wireless wireless LAN WLAN or 802 11 If no WLAN device is listed either your computer does not ...

Страница 55: ... a network in an office or at a public Internet chat room contact the network administrator to obtain the codes and then enter the codes when your are prompted to do so Some networks change the SSID or network keys used in their routers or access points on a regular basis to improve security You must change the corresponding code in your computer accordingly If you are provided with a new wireless...

Страница 56: ... not turn on or start 1 Shut down the computer 2 Test the AC outlet by connecting a different electrical device to it 3 Reconnect the computers cables being sure that the connection from the AC adapter to the computer and the connection from the AC adapter to the AC outlet are secure 4 Try to turn on the computer If the power lights turn on the AC adapter is working properly If the connections are...

Страница 57: ...internal fan is running See Getting to know your computer on page 4 for the location of the computer vents Display problems The display is blank Exit Sleep to redisplay the screen image Press the power button briefly Press a key on the keyboard Press the space bar Press the esc key Press the power button to turn on the computer Images on the screen are too large or too small or the images are fuzz...

Страница 58: ...er To re pair the keyboard and mouse 1 Disconnect the receiver from the USB port on the bottom of the computer stand and then reconnect it See Bottom on page 9for the location of the USB port 2 Be sure that the mouse is on 1 and then press and hold the Connect button 2 for 5 to 10 seconds until the LED on the receiver lights up or stops flashing To confirm the connection move the mouse and check f...

Страница 59: ...ions on your computer follow these steps 1 From the Start screen type c and then select Control Panel 2 Select Hardware and Sound and then select Sound 3 When the Sound window opens click the Sounds tab Under Program Events select any sound event such as a beep or alarm and click the Test button You should hear sound through the speakers or through connected headphones To check the recording funct...

Страница 60: ...the computer and then turn it on again Update or reinstall the drivers See Updating programs and drivers on page 31 Refresh or restore your computer See Backing up restoring and recovering on page 39 52 Chapter 11 Troubleshooting ...

Страница 61: ...oltage and current varies by platform Input power Rating Operating voltage and current 19 5 V dc 3 33 A 65 W DC plug of external HP power supply NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms NOTE The computer operating voltage and current can be found on the system regulatory label Operating specifications NOTE To see the electrica...

Страница 62: ...nstructions direct you to unplug the computer first be sure that it is properly grounded and then remove the cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling a component discharge static electricity by touching an unpainted...

Страница 63: ...Cleanup 31 Disk Defragmenter software 31 drivers updating 31 E edge swipe gestures 18 edge swipe gestures top edge swipe 20 electrical ratings 53 electrostatic discharge 54 F fn key identifying 21 fun things to do 1 H hard drive light identifying 7 headphones connecting 15 Hibernation exiting 26 initiating 26 high definition devices connecting 15 HP PC Hardware Diagnostics UEFI downloading 38 HP R...

Страница 64: ...dows File History 41 right edge swipe 19 rotate button identifying 7 S security wireless 11 service label computer 9 setting password protection on wakeup 26 setup of WLAN 11 Setup Utility BIOS passwords 34 Setup Utility BIOS using 36 shortcut keys Windows 8 23 shutdown 27 Sleep exiting 25 initiating 25 Sleep key identifying 21 software CyberLink MediaSuite 15 Disk Defragmenter 31 software updates...

Страница 65: ...e point 39 41 Windows application key identifying 21 Windows button identifying 5 Windows logo key identifying 21 Windows passwords 33 Windows updates installing 34 wired network connecting 13 wireless certification label 9 wireless controls operating system 10 wireless light 10 wireless network WLAN connecting 12 corporate WLAN connection 12 equipment needed 11 functional range 12 public WLAN con...

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