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Serial and product number locations

Each computer and display has a unique serial number and a product ID number that are located on the

exterior of the device. Keep these numbers available for use when contacting customer service for assistance.
The display numbers are located on the bottom edge of the display head.

The computer base unit numbers are located on the underside of the base unit.

Serial and product number locations

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Содержание EliteOne 1000 G1

Страница 1: ...Hardware Reference Guide HP EliteOne 1000 G1 All in One Business PCs ...

Страница 2: ...s contained herein First Edition June 2017 Document part number 925655 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the terms of the HP End User License Agreement EULA I...

Страница 3: ...TANT Indicates information considered important but not hazard related for example messages related to property damage A notice alerts the user that failure to follow a procedure exactly as described could result in loss of data or in damage to hardware or software Also contains essential information to explain a concept or to complete a task NOTE Contains additional information to emphasize or su...

Страница 4: ...iv About This Book ...

Страница 5: ... secondary display 8 Using the webcam 9 Webcam operation 9 Setting up Windows Hello 9 Synchronizing the optional wireless keyboard and mouse 10 3 Hardware repair and upgrade 11 Warnings and cautions 11 Additional information 11 Removing and replacing the base unit access covers 12 Removing and replacing the display head 14 Locating internal components 16 Removing and installing memory 17 Memory mo...

Страница 6: ...Grounding methods 27 Appendix B Computer operating guidelines routine care and shipping preparation 28 Computer operating guidelines and routine care 28 Shipping preparation 28 Appendix C Accessibility 30 Supported assistive technologies 30 Contacting support 30 Index 31 vi ...

Страница 7: ...1 Product features Overview NOTE For the latest manuals on this product go to http www hp com support Select Find your product and then follow the on screen instructions Overview 1 ...

Страница 8: ...ton 2 Call button 6 Speaker mute button 3 Microphone mute button 7 Volume slider 4 Webcam mute button Base unit side components Components 1 Scan fingerprint reader 3 USB Type C charging port 2 Headset jack 4 USB 3 1 Type A charging port 2 Chapter 1 Product features ...

Страница 9: ...Type A ports 4 5 Power connector 2 HDMI port 6 RJ 45 network jack 3 DisplayPort Out 7 Security cable slot 4 DisplayPort In Display front components Components 1 Webcam 2 On screen display buttons for adjusting the screen Base unit rear components 3 ...

Страница 10: ... 2 IR light 5 Rear webcam adjustment wheel 3 Full High Definition FHD webcam Top view 6 Digital microphones Rear view 7 Webcam light 8 FHD webcam Full High Definition FHD webcam optional Components Front view 1 Webcam light 2 FHD webcam Top view 3 Digital microphones 4 Chapter 1 Product features ...

Страница 11: ...hat are located on the exterior of the device Keep these numbers available for use when contacting customer service for assistance The display numbers are located on the bottom edge of the display head The computer base unit numbers are located on the underside of the base unit Serial and product number locations 5 ...

Страница 12: ... the AC adapter to the DC power connector on the computer base unit 3 Installing a security cable A security cable is a key lock device that has a wire cable attached Attach one end of the cable to your desk or other stationary object and the other end of the cable to the security cable slot on the computer base unit Secure the security cable lock with the key 6 Chapter 2 Setup ...

Страница 13: ...lt back Only the 23 8 inch and 27 inch display heads tilt forward The 34 inch display head does not tilt forward Adjust the height of the display head to set it to a comfortable eye level NOTE Only the 23 8 inch display head has height adjustment The 27 inch and 34 inch display heads do not have height adjustment Adjusting the display head position 7 ...

Страница 14: ... display that you are connecting to the computer 2 If your display has a DisplayPort port connect a DisplayPort cable directly between the DisplayPort port on the rear of the computer and the DisplayPort port on the display If your display has an HDMI port connect an HDMI cable directly between the HDMI port on the rear of the computer and the HDMI port on the display 3 If your display does not ha...

Страница 15: ...lock it To close the webcam press it down until it locks Setting up Windows Hello If the Windows 10 operating system is installed on your computer follow these steps to set up Windows Hello facial recognition 1 Select the Start button select Settings select Accounts and then select Sign in options 2 Under Windows Hello follow the on screen instructions to add both a password and a 4 digit PIN Then...

Страница 16: ...e synchronize the pair 1 Insert the transceiver into a USB port on the computer 2 Place the keyboard within 30 cm of the transceiver Press the connect button on the bottom of the keyboard and then press a key on the keyboard 3 Place the mouse within 30 cm of the transceiver Press the connect button on the bottom of the mouse and then click the mouse NOTE If the mouse and keyboard still do not work...

Страница 17: ... from the AC outlet grasp the cord by the plug To reduce the risk of serious injury read the Safety Comfort Guide It describes proper workstation setup and provides guidelines for posture and work habits that increase your comfort and decrease your risk of injury It also provides electrical and mechanical safety information This guide is located on the web at http www hp com ergo IMPORTANT Static ...

Страница 18: ...let You must disconnect the power cord and wait approximately 30 seconds for the power to drain to avoid damage to the internal components of the computer 4 To remove the rear access cover press the two release buttons on the rear of the base unit 1 and at the same time rotate the rear of the cover up 2 Then slide the cover back to remove it from the base 3 5 To remove the front access cover after...

Страница 19: ... while being careful not to disconnect the cable attached to the right side of the cover 6 To replace the front access cover press the cover straight down onto the base unit so that the cover snaps in place Removing and replacing the base unit access covers 13 ...

Страница 20: ...devices 3 Disconnect the power cord from the AC outlet and disconnect any external devices IMPORTANT Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord and wait approximately 30 seconds for the power to drain to avoid damage to the internal components of the computer 4 Remove th...

Страница 21: ... to prevent the display head from falling over and being damaged 7 To replace the display head hold the bottom of the display head from the front with one hand and place the base of the display head s neck onto the bracket on the base unit and slide the display forward 1 with the other hand Then tighten the two captive screws that secure the display head s neck to the base unit 2 IMPORTANT The dis...

Страница 22: ...over See Removing and replacing the base unit access covers on page 12 10 Reconnect the power cord and any external devices and then turn on the computer Locating internal components Components 1 Hard drive 3 RTC battery 2 M 2 SSD under the fan 4 Memory modules 16 Chapter 3 Hardware repair and upgrade ...

Страница 23: ...modules constructed with x4 SDRAM are not supported HP offers upgrade memory for this computer and advises that the consumer purchase it to avoid compatibility issues with unsupported third party memory Populating memory modules Refer to the following table to identify the memory module channel locations Location System board label Channel Lower Socket SODIMM1 Channel B Upper Socket SODIMM3 Channe...

Страница 24: ...dless of the power on state voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board 4 Remove the base unit rear and front access panels See Removing and replacing the base unit access covers on page 12 5 To locate the mem...

Страница 25: ...onal equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC outlet The lithium battery is only used when the computer is NOT connected to AC power HP encourages customers to recycle used electronic hardware HP origina...

Страница 26: ...m board see Locating internal components on page 16 1 Remove all removable media such as USB flash drives from the computer 2 Turn off the computer properly through the operating system and turn off any external devices 3 Disconnect the power cord from the AC outlet and disconnect any external devices IMPORTANT Regardless of the power on state voltage is always present on the system board as long ...

Страница 27: ...t it out of the drive bay 2 And then disconnect the cable from the rear of the hard drive 3 6 Remove the four mounting screws from the sides of the hard drive that was removed 7 Install the four mounting screws that were removed from the old drive in the sides of the new hard drive Replacing the hard drive 21 ...

Страница 28: ...ternal components on page 16 1 Remove all removable media such as USB flash drives from the computer 2 Turn off the computer properly through the operating system and turn off any external devices 3 Disconnect the power cord from the AC outlet and disconnect any external devices IMPORTANT Regardless of the power on state voltage is always present on the system board as long as the system is plugge...

Страница 29: ...ll the fan straight up and off the posts on the system board to remove it You do not need to disconnect the fan cables 6 To remove an M 2 SSD remove the screw that secures the SSD to the system board 1 and then slide the SSD out of the system board connector 2 Removing or installing an M 2 SSD 23 ...

Страница 30: ...ss panels See Removing and replacing the base unit access covers on page 12 10 Reconnect the power cord and any external devices and then turn on the computer Replacing or installing a webcam To replace a webcam 1 Remove all removable media such as USB flash drives from the computer 2 Turn off the computer properly through the operating system and turn off any external devices 3 Disconnect the pow...

Страница 31: ...nternal latches 6 Reconnect the power cord and any external devices and then turn on the computer To install a webcam when a webcam blank is installed in the webcam slot on the display head 1 Remove all removable media such as USB flash drives from the computer 2 Turn off the computer properly through the operating system and turn off any external devices 3 Disconnect the power cord from the AC ou...

Страница 32: ...move the screws from the webcam blank 1 and then slide the blank back to remove it from the display head 2 6 Snap the rear panel onto the display head 7 Insert the new webcam into the webcam slot on the display head and press the webcam down so that it engages the internal latches 8 Reconnect the power cord and any external devices and then turn on the computer 26 Chapter 3 Hardware repair and upg...

Страница 33: ...ng methods Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heelstraps toestraps or bootstr...

Страница 34: ...Never cover the ventilation slots with any type of material Install or enable power management functions of the operating system or other software including sleep states Turn off the computer before you do any of the following Wipe the exterior of the computer with a soft damp cloth as needed Using cleaning products may discolor or damage the finish Wipe the screen with a soft clean antistatic clo...

Страница 35: ...hen from the computer 5 Disconnect the system components and external devices from their power sources and then from the computer NOTE Ensure that all boards are seated properly and secured in the board slots before shipping the computer 6 Pack the system components and external devices in their original packing boxes or similar packaging with sufficient packing material to protect them Shipping p...

Страница 36: ... For additional information about a particular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 888 259 5707 Monday throu...

Страница 37: ...ts 4 G grounding methods 27 H hard drive removal 20 replacement 20 I installation guidelines 11 internal components 16 IR webcam components 4 K keyboard synchronizing 10 M M 2 SSD installation 22 removal 22 memory installing 18 locations 17 removing 18 specifications 17 mouse synchronizing 10 P power supply connection 6 S secondary display connection 8 security cable 6 serial and product number lo...

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