Maintenance and Service Guide
HP EliteBook x360 830 G5 Notebook PC
IMPORTANT! This document is intended for HP authorized service
providers only.
Страница 1: ...Maintenance and Service Guide HP EliteBook x360 830 G5 Notebook PC IMPORTANT This document is intended for HP authorized service providers only ...
Страница 2: ...y not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is automatically updated which is always enabled ISP fees may apply and additional requirements may apply over time for updates Go to htt...
Страница 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...
Страница 4: ...iv Important Notice about Customer Self Repair Parts ...
Страница 5: ...hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by applicable safe...
Страница 6: ...vi Safety warning notice ...
Страница 7: ...ts catalog 18 Computer major components 18 Mass storage devices 21 Miscellaneous parts 21 Cable Kit 22 Plastics Kit 23 Bracket Kit 24 4 Removal and replacement procedures preliminary requirements 25 Tools required 25 Service considerations 25 Plastic parts 25 Cables and connectors 25 Drive handling 26 Workstation guidelines 26 Electrostatic discharge information 26 Generating static electricity 27...
Страница 8: ...ement procedures 42 Preparation for disassembly 42 Display assembly 43 RTC battery 45 NFC module 46 TouchPad 47 Card reader board 48 NFC interface board models without a card reader 49 Fan 50 Heat sink 51 System board 53 Speakers 57 Fingerprint sensor board 58 Power button board 59 Top cover with keyboard 60 7 Computer Setup BIOS TPM and HP Sure Start 61 Using Computer Setup 61 Starting Computer S...
Страница 9: ...lect products only 67 Using Remote HP PC Hardware Diagnostics UEFI settings select products only 68 Downloading Remote HP PC Hardware Diagnostics UEFI 68 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version 68 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number 68 Customizing Remote HP PC Hardware Diagnostics UEFI settings 68 9 Backing up restoring and rec...
Страница 10: ...Questions and answers 80 Using HP Sure Start select models only 81 13 Recycling 82 Index 83 x ...
Страница 11: ...hen on the HP Thunderbolt Dock 120W G2 Max resolution 2 5K 60 Hz DisplayPort 1 and 2 5K 60 Hz DisplayPort 2 or 4K 60 Hz one DisplayPort and 4K 60 Hz Type C output port using a Type C to DP adapter Display panel 33 8 cm 13 3 in FHD 1920 1080 UWVA touch screen narrow bezel Anti glare 1000 nits 72 CG eDP PSR ultra slim ambient light sensor HD IR camera for WWAN BrightView 1000 nits 72 CG eDP PSR ultr...
Страница 12: ... 140 2 128 GB SATA 3 SS TLC Audio HP Bang and Olufsen Audio Multi array including world facing third microphone Dual speakers Video Camera HD RGB 720p Camera HD RGB 720p IR Supports Wide Dynamic Range WDR Wireless networking WLAN options with dual antennas M 2 2230 socket PCIe USB select products only Intel Dual Band Wireless AC 8265 802 11ac 2 2 Wi Fi Bluetooth 4 2 vPro Intel Dual Band Wireless A...
Страница 13: ...d at top of display panel on WWAN models Supports WWAN after market option Ports 2 USB Type C ports Thunderbolt 2 USB 3 1 Gen 1 Type A ports 1 charging Headphone microphone combo jack High definition multimedia interface HDMI v 1 4b External Nano 4FF SIM slot for WWAN Keyboard pointing devices Keyboard HP Collaboration Keyboard Backlit spill resistant with drain HP Dura Keys Backlit spill resistan...
Страница 14: ...nt sensor select products only Security lock Touch fingerprint sensor landed touch with 8 8 sensor select products only Preboot Authentication password smart card Smart Card Reader active select products only Hardware enforced firmware protection HP Hardware Root of Trust Sure Start Gen 4 Operating system Operating system version Windows 10 RS5 Preinstalled Windows 10 Home 64 Windows 10 Home 64 Ad...
Страница 15: ... Strategic Windows 10 Pro 64 Windows 10 Pro 64 Chinese Market Windows 10 Pro 64 StF MSNA Plus Windows 10 Pro 64 StF MSNA Standard Windows 10 Pro 64 StF MSNA Strategic FreeDOS 3 0 Restore media Windows 10 Driver DVD Windows 10 Driver USB Windows 10 Professional 64 bit Operating System DVD Windows 10 Professional 64 bit Operating System USB Certified Microsoft WHQL Web only support Windows 10 Enterp...
Страница 16: ...nects an optional headset microphone This jack does not support optional standalone microphones WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide Select the Start button select HP Help and Support and then select HP Document...
Страница 17: ... phone camera activity tracker or smartwatch and provides high speed data transfer 7 Battery light When AC power is connected White The battery charge is greater than 90 percent Amber The battery charge is from 0 to 90 percent Off The battery is not charging When AC power is disconnected battery not charging Blinking amber The battery has reached a low battery level When the battery has reached a ...
Страница 18: ...information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Right click the Power meter icon and then select Power Options Power light On The computer is on Blinking The computer is in the Sleep state a power saving state The ...
Страница 19: ...n to Windows instead of a password logon NOTE Camera functions vary depending on the camera hardware and software installed on your product 5 Camera privacy switch Turns the camera off and on 6 Camera light s On One or more cameras are in use 7 Ambient light sensor select products only Adjusts the brightness of the display depending on the ambient light The antennas are not visible from the outsid...
Страница 20: ...nt Description 1 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 Components ...
Страница 21: ...sound is off Off Computer sound is on 4 Microphone mute light On Microphone is off Off Microphone is on 5 Num lk light On Num lock is on 6 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off 7 Sharing or presenting light On Sharing is on 8 ...
Страница 22: ... products only Allows a fingerprint logon to Windows instead of a password logon To use the fingerprint sensor place your finger on the fingerprint sensor until it reads your fingerprint IMPORTANT To prevent fingerprint logon issues make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint sensor 12 Chapter 2 Components ...
Страница 23: ...Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Action keys Execute frequently used system functions 5 Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys When fn num lk is pressed the keypad can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner ...
Страница 24: ...s on scroll lock E Turns on the insert function R Breaks the operation S Sends a programing query W Pauses the operation Bottom Table 2 9 Bottom components and their descriptions Component Description Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and of...
Страница 25: ...eir descriptions Component Description 1 WLAN antennas Send and receive wireless signals to communicate with wireless local area networks WLANs WWAN antennas select products only Send and receive wireless signals to communicate with wireless wide area networks WWANs 2 Internal microphones Record sound Top 15 ...
Страница 26: ...ervice label Provides important information to identify your computer When contacting support you may be asked for the serial number the product number or the model number Locate this information before you contact support Table 2 11 Identifying the service label Component 1 HP product name 2 Model number 3 Product ID 4 Serial number 5 Warranty period Regulatory label s Provide s regulatory inform...
Страница 27: ...your computer 1 Go to http www hp com support and then search for your computer by product name or number 2 Select Product Information 3 Refer to the listed options to determine which card to purchase To insert a SIM card follow these steps 1 Turn off the computer by using the Shut down command 2 Insert the SIM card into the SIM card slot and then press in on the SIM card until it is firmly seated...
Страница 28: ...rted parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 16 for details 18 Chapter 3 Illustrated parts catalog ...
Страница 29: ...I O port bracket included in Plastics Kit L56454 001 Plastics Kit 6 NFC board includes cable L56453 001 7 TouchPad includes TouchPad cable For use in models with NFC includes NFC antenna L56457 001 For use in models without NFC L56458 001 8 RTC battery not spared 9 Fingerprint sensor includes cable and gasket L56446 001 10 Card reader board L56452 001 11 NFC interface board includes cable L59058 0...
Страница 30: ...256 GB SATA 3 TLC Opal 2 L60464 001 128 GB SATA 3 TLC L60456 001 17 WLAN module Intel Dual Band Wireless AC 8265 802 11ac 2 2 Wi Fi Bluetooth 4 2 non vPro 910264 852 Intel Dual Band Wireless AC 8265 802 11ac 2 2 Wi Fi Bluetooth 4 2 vPro 918855 852 18 WWAN module Intel XMM 7360 LTE Advanced Cat 9 L15398 002 Intel XMM 7560 LTE Advanced Pro Cat 16 L27188 002 Intel XMM 7262 LTE Advanced Cat 6 L35286 0...
Страница 31: ...e NVMe value L60459 001 256 GB SATA 3 TLC Opal 2 L60464 001 128 GB SATA 3 TLC L60456 001 Solid state drive EMI shield included in Bracket Kit L56447 001 Bracket Kit Miscellaneous parts Table 3 3 Miscellaneous parts and their descriptions Component Spare part number AC adapter 65 W Smart AC adapter non PFC 4 5 mm EM 913691 850 65 W AC adapter non PFC 4 5 mm 710412 001 65 W AC adapter USB Type C 1 8...
Страница 32: ...onents and their descriptions Item Component Spare part number Cable Kit includes the following cables L56450 001 1 Power button board cable 2 TouchPad cable 3 NFC cable 4 NFC antenna cable 5 Card reader cable 22 Chapter 3 Illustrated parts catalog ...
Страница 33: ...number components and their descriptions Item Component Spare part number Plastics Kit includes the following parts L56454 001 1 SIM tray 2 SIM insert 3 Fingerprint sensor insert 4 Smart card reader insert 5 Plastic I O bracket Plastics Kit 23 ...
Страница 34: ...nents and their descriptions Item Component Spare part number Bracket Kit includes the following parts L56447 001 1 USB bracket 2 Fingerprint sensor bracket 3 Solid state drive EMI shield 4 Memory module EMI shield 24 Chapter 3 Illustrated parts catalog ...
Страница 35: ... to prevent damage Plastic parts IMPORTANT Using excessive force during disassembly and reassembly can damage plastic parts Cables and connectors IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension ...
Страница 36: ...n with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinar...
Страница 37: ...00 V 6 000 V 2 000 V Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V Electronic components are then multi packaged inside plastic tubes trays or Styrofoam NOTE As little as 700 volts can degrade a product Preventing electrosta...
Страница 38: ...rk area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free...
Страница 39: ...ies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use tra...
Страница 40: ...luding model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 16 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 10 screws that must be removed replaced or loosened when servicing Customer Self Repair parts Make special note of each screw size and locati...
Страница 41: ...N L56449 001 Before removing the bottom cover follow this step Prepare the computer for disassembly Preparation for disassembly on page 30 Remove the bottom cover 1 Loosen the five captive Torx T5 screws that secure the bottom cover to the computer 2 Insert a non marking non conductive tool at the hinges and separate the bottom cover from the computer 1 Component replacement procedures 31 ...
Страница 42: ...tate the top hinge side of the cover up and then lift it off the computer 2 Reverse this procedure to install the bottom cover 32 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...
Страница 43: ...or disassembly Preparation for disassembly on page 30 2 Remove the bottom cover see Bottom cover on page 31 Remove the battery 1 Disconnect the battery cable from the system board 1 2 Remove the five Phillips M2 0 3 5 screws 2 that secure the battery to the computer 3 Remove the battery from the computer 3 Reverse this procedure to install the battery Component replacement procedures 33 ...
Страница 44: ...nality and then contact technical support Before removing the WLAN module follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 30 2 Remove the bottom cover see Bottom cover on page 31 3 Remove the battery see Battery on page 33 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE Models have either one or ...
Страница 45: ...an angle NOTE If the WLAN antenna is not connected to the terminal on the WLAN module a protective sleeve must be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 35 ...
Страница 46: ...embly Preparation for disassembly on page 30 2 Remove the bottom cover see Bottom cover on page 31 3 Remove the battery see Battery on page 33 Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module NOTE The red WWAN antenna cable is connected to the WWAN module Main terminal The blue WWAN antenna cable is connected to the WWAN module Aux terminal 2 Remo...
Страница 47: ...ith a notch to prevent incorrect insertion NOTE If the WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module Component replacement procedures 37 ...
Страница 48: ... SATA 3 TLC L60456 001 Solid state EMI shield included in Bracket Kit L56447 001 Bracket Kit Before removing the solid state drive follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 30 2 Remove the bottom cover see Bottom cover on page 31 3 Remove the battery see Battery on page 33 Remove the solid state drive 1 Lift the EMI shield that covers the solid s...
Страница 49: ...2 Remove the Phillips M2 0 2 0 screw 1 and then pull the solid state drive module from the socket 2 Reverse this procedure to install the solid state drive Component replacement procedures 39 ...
Страница 50: ...e the bottom cover see Bottom cover on page 31 3 Remove the battery see Battery on page 33 Remove the memory modules 1 Remove the two Phillips M2 0 3 0 screws 1 that secure the memory module EMI shield to the computer 2 Remove the shield from the computer 2 TIP Clips on the system board secure the bottom edge of the EMI shield When installing the shield be sure to insert the bottom edge of the shi...
Страница 51: ...after removal place it in an electrostatic safe container Install the memory modules IMPORTANT To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module Do not bend the memory module 1 Align the notched edge of the memory module with the tab in the memory module slot 1 2 Press the module into the slot until seated 2 3 Gently pr...
Страница 52: ...res There are as many as 42 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Preparation for disassembly See Removal and replacement procedures preliminary requirements on page 25 for initial safety procedures 1 Turn off the computer If you are unsure whether the computer is off or in H...
Страница 53: ...0 nits WWAN anti glare privacy L56441 001 Before removing the display assembly follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 42 2 Remove the bottom cover see Bottom cover on page 31 3 Disconnect the battery see Battery on page 33 Remove the display assembly 1 Disconnect the webcam cable from the system board 1 and then remove the cable from the clip ...
Страница 54: ...2 that secure the display hinges to the computer 7 Separate the display from the computer by pulling the display up and away from the computer 3 Reverse this procedure to install the display assembly 44 Chapter 6 Removal and replacement procedures for authorized service provider parts ...
Страница 55: ...r disassembly Preparation for disassembly on page 42 2 Remove the bottom cover see Bottom cover on page 31 3 Remove the battery see Battery on page 33 Remove the RTC battery 1 Disconnect the battery cable from the system board 1 2 Lift the battery out of the computer 2 The battery is secured with adhesive Reverse this procedure to install the RTC battery Component replacement procedures 45 ...
Страница 56: ...2 Remove the bottom cover see Bottom cover on page 31 3 Remove the battery see Battery on page 33 Remove the NFC module 1 Disconnect the TouchPad cable from the ZIF connector on the NFC module 1 2 Disconnect the card reader board cable from the ZIF connector on the NFC module 2 3 Remove the NFC module from the computer 3 Reverse this procedure to install the NFC module 46 Chapter 6 Removal and rep...
Страница 57: ... see Bottom cover on page 31 3 Remove the battery see Battery on page 33 Remove the TouchPad 1 NFC models only Disconnect the NFC antenna cable from the ZIF connector on the NFC board 1 The NFC antenna is spared with the TouchPad on models that offer NFC 2 Disconnect the TouchPad cable from the ZIF connector on the card reader board 2 3 Remove the six Phillips M1 6 2 5 screws 3 that secure the Tou...
Страница 58: ... the battery see Battery on page 33 Remove the card reader board 1 NFC models only Disconnect the NFC board cable from the card reader board 1 2 Disconnect the TouchPad cable from the card reader board 2 3 Disconnect the card reader board cable from the system board 3 4 Remove the three Phillips M2 0 2 0 screws 4 that secures the board to the computer 5 Remove the card reader board from the comput...
Страница 59: ...repare the computer for disassembly Preparation for disassembly on page 42 2 Remove the bottom cover see Bottom cover on page 31 3 Remove the battery see Battery on page 33 Remove the NFC interface board 1 Disconnect the NFC board cable from the NFC interface board 1 2 Disconnect the TouchPad cable from the NFC interface board 2 3 Disconnect the NFC interface board cable from the system board 3 4 ...
Страница 60: ...ect the battery see Battery on page 33 TIP You do not have to remove the fan to remove the system board You can remove the fan with the system board still installed Remove the fan 1 Disconnect the fan cable from the system board 1 2 Remove the three Phillips M2 5 3 5 screws 2 that secure the fan to the computer 3 Remove the fan from the computer 3 Reverse this procedure to install the fan 50 Chapt...
Страница 61: ...y on page 42 2 Remove the bottom cover see Bottom cover on page 31 3 Disconnect the battery see Battery on page 33 TIP You do not have to remove the heat sink to remove the system board You can remove the heat sink with the system board still installed Remove the heat sink 1 Loosen the four captive Phillips screws 1 that secure the heat sink to the system board 2 Remove the heat sink 2 Component r...
Страница 62: ... to the surfaces of the system board component 1 and the heat sink 2 each time the heat sink is removed Reverse this procedure to install the heat sink 52 Chapter 6 Removal and replacement procedures for authorized service provider parts ...
Страница 63: ...ration for disassembly on page 42 2 Remove the bottom cover see Bottom cover on page 31 3 Remove the battery see Battery on page 33 4 Remove the memory module EMI cover see Memory module on page 40 When replacing the system board be sure to remove the following components as applicable from the defective system board and install them on the replacement system board Memory modules see Memory module...
Страница 64: ...s available in the Plastics Kit using spare part number L56454 001 2 Remove the five Phillips M2 0 3 5 screws 1 that secure the plastic I O bracket to the computer and then remove the bracket 2 The plastic I O bracket is available in the Plastics Kit using spare part number L56454 001 54 Chapter 6 Removal and replacement procedures for authorized service provider parts ...
Страница 65: ...SB bracket to the computer 3 and the remove the bracket 4 The USB bracket is available in the Bracket Kit using spare part number L56447 001 4 Remove the two Phillips M2 0 2 5 screws that secure the system board to the computer Component replacement procedures 55 ...
Страница 66: ... system board 1 and then pull the system board to the right to remove it from the computer 2 Reverse this procedure to install the system board 56 Chapter 6 Removal and replacement procedures for authorized service provider parts ...
Страница 67: ...ration for disassembly on page 42 2 Remove the bottom cover see Bottom cover on page 31 3 Remove the battery see Battery on page 33 4 Remove the system board see System board on page 53 Remove the speakers 1 Remove the two Phillips M2 0 2 0 screws 1 that secure the speakers to the computer 2 Remove the speakers from the computer 2 Reverse this procedure to install the speakers Component replacemen...
Страница 68: ...y on page 42 2 Remove the bottom cover see Bottom cover on page 31 3 Remove the battery see Battery on page 33 4 Remove the system board see System board on page 53 Remove the fingerprint sensor board 1 Remove the Phillips M2 0 2 0 screw 1 that secures the fingerprint sensor board bracket to the computer 2 Remove the bracket from the computer 2 The fingerprint sensor bracket is available in the Br...
Страница 69: ...tom cover on page 31 3 Remove the battery see Battery on page 33 4 Remove the system board see System board on page 53 Remove the power button board 1 Lift the power button board holder straight up and out of the computer 1 TIP Be sure to note the orientation of the power button board holder so you can replace it correctly when installing the power button board 2 Lift the power button board and ca...
Страница 70: ... region Spare part number For use in country or region Spare part number For use in country or region Spare part number Belgium A41 India D61 Slovenia BA1 Brazil 201 Israel BB1 South Korea AD1 Bulgaria 261 Italy 061 Spain 071 Czech Republic and Slovakia FL1 Japan 291 Sweden Finland B71 Denmark 081 Latin America 161 Switzerland BG1 Europe B31 Netherlands DH1 Taiwan AB1 France 051 Northwest Africa F...
Страница 71: ...ow key or the down arrow key on the keyboard To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup choose one of the following methods To exit Computer Setup menus without saving your changes select Main select Ignore Changes and Exit and then select Yes NOTE If you are using arrow keys to highlight your ...
Страница 72: ... changes select Main select Ignore Changes and Exit and then select Yes NOTE If you are using arrow keys to highlight your choice you must then press enter To check for later BIOS versions see Downloading a BIOS update on page 62 Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer i...
Страница 73: ... on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Changing the boot order using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 Access the Boot Device Options menu Turn on or restart the computer and when the HP logo appears press f9 to enter th...
Страница 74: ...ores the BIOS to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support Select Find your product and then follow the on screen instructions 64 C...
Страница 75: ... HP Support Assistant a Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to s...
Страница 76: ...der on your computer or the USB flash drive where the exe file was downloaded double click the exe file and then follow the on screen instructions Using HP PC Hardware Diagnostics UEFI NOTE For Windows 10 S computers you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only exe files are provided For more information see Downloading H...
Страница 77: ...h drive can be useful in the following situations HP PC Hardware Diagnostics UEFI is not included in the preinstall image HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition The hard drive is damaged NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environm...
Страница 78: ...mote Diagnostics and then select Run Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number NOTE For some products it may be necessary to download the software by using the product name or number To download HP Remote PC Hardware Diagnostics UEFI by product name or number follow these steps 1 Go to http www hp com support 2 Select Get software and drivers select your type of ...
Страница 79: ...iagnostics UEFI settings follow these steps 1 Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup 2 Select Advanced and then select Settings 3 Make your customization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts Using Remote HP PC Hardware Diagnostics UEFI settings select...
Страница 80: ...blet with a detachable keyboard connect the tablet to the keyboard base before beginning any recovery process Backing up information and creating recovery media Using Windows tools IMPORTANT Windows is the only option that allows you to back up your personal information Schedule regular backups to avoid information loss You can use Windows tools to back up personal information and create system re...
Страница 81: ...n screen instructions To recover your system Insert the HP Recovery media and then restart the computer Changing the computer boot order If your computer does not restart using the HP Recovery media you can change the computer boot order This is the order of devices listed in BIOS where the computer looks for startup information You can change the selection to an optical drive or a USB flash drive...
Страница 82: ...5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic ...
Страница 83: ...equirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage ra...
Страница 84: ...JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coup...
Страница 85: ...7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 Th...
Страница 86: ...low to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then quickly press esc NOTE If the system has a BIOS administrator password enter the password at the prompt b Select Main select Apply Factory Defaults and Exit and then selec...
Страница 87: ...rase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps IMPORTANT If you clear data using Secure Erase it cannot be recovered a Turn on or restart the computer and then quickly press esc b Select the Security menu and scroll down to the Utilities menu c Select Hard Drive Utilities d Under Utilities select Secure Erase select the ...
Страница 88: ... not write protected Controller NIC EEPROM 64 KB not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility must be used to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Pres...
Страница 89: ...rmware updates digitally signed by Intel can be applied using this utility Bluetooth flash select products only 2 Mb No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility must be used for writing data to this memory and is made available t...
Страница 90: ...ality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more detailed system information and advanced firmware manage...
Страница 91: ...oot Keys a Turn on or restart the computer and then quickly press esc b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to continue Using HP Sure Start select models only Select computer models are configured with...
Страница 92: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 82 Chapter 13 Recycling ...
Страница 93: ...tup navigating and selecting 61 restoring factory settings 61 starting 61 computer setup 61 connector power 7 D display assembly removal 43 display components 9 display panel product description 1 E electrostatic discharge ESD 26 preventing damage 27 embedded numeric keypad identifying 13 esc key identifying 13 F fan removal 50 spare part number 20 50 fingerprint sensor board removal 58 spare part...
Страница 94: ... 59 power button identifying 8 power connector identifying 7 power cord requirements for all countries 73 requirements for specific countries and regions 74 set requirements 73 power light identifying 8 power requirements product description 3 processor product description 1 product description audio 2 display panel 1 graphics 1 keyboard pointing devices 3 memory 1 microphone 2 operating system 4 ...
Страница 95: ... part numbers 60 TouchPad removal 47 spare part numbers 19 47 TouchPad buttons identifying 10 TouchPad zone identifying 10 TPM settings 63 transporting guidelines 29 traveling with the computer 16 U USB SuperSpeed port with HP Sleep and Charge identifying 8 USB SuperSpeed port identifying 7 USB Type C Thunderbolt port with HP Sleep and Charge identifying 6 V vent identifying 14 vents identifying 8...
