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15 Maintenance

It is important to perform regular maintenance to keep your device in optimal condition. This chapter provides 

instructions for updating the operating system and apps, steps to clean the device, and tips for shipping the 

device.

Displaying system information

HP Device Hub provides a quick path to the device summary information such as the operating system 

version, the amount of available storage space, the product model number, and the mobile IMEI number.
To access HP Device Hub:

1.

Swipe up from the middle of the Start screen.

2.

Tap 

 HP Device Hub.

Updating the operating system and apps

HP recommends that you update your operating system and apps on a regular basis. Updates can resolve 

issues and bring new features and options to your device.
Go to 

http://www.hp.com/support

 to check for the latest product information and user guides.

Updating the operating system

NOTE:

Before updating, connect your device to AC power or make sure your device is fully charged.

1.

Swipe up from the middle of the Start screen, and then tap 

 HP Device Hub.

2.

Tap Update to the latest OS, and then follow the on-screen instructions to check for updates.

Updating apps

1.

Tap Store on the Start screen.

2.

Tap 

, and then tap Downloads and updates.

3.

Tap Check for updates, and then follow the on-screen instructions.

Diagnostics

The HP Mobile Hardware Diagnostic app provides a way to test the hardware components and memory on 

your device to verify they are functioning properly. Alerts providing recovery information are displayed for 

any disabled item. Follow the alert details to resolve any issues.

46

Chapter 15   Maintenance

Содержание ELITE X3

Страница 1: ...User Guide ...

Страница 2: ...els Some features may not be available on your device Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is automatically updated which is always enabled ISP fees may apply and additional requirements may apply over time for...

Страница 3: ...k 14 Connecting to AC power 14 Connecting your device 15 Wired connection 15 Wireless connection 15 Connecting using the optional desk dock 16 Discovering and connecting to Miracast compatible wireless displays 17 Using HP Workspace select products only 18 4 Network connections 19 Connecting to a wireless network 19 Using the network and wireless controls 19 Connecting to a WLAN 19 Connecting to c...

Страница 4: ...ions changing settings and accessing shortcuts 26 6 Using the voice calling and texting features 27 7 Adding apps 28 8 Using email and social networks 29 Setting up email accounts 29 Setting up a social media account 29 Sending email 29 9 Printing 30 10 Using the HP12C Financial Calculator app 31 11 Entertainment features 32 Using the camera 32 Using audio 34 Connecting speakers 34 Connecting head...

Страница 5: ...ng and backing up your data 41 Using OneDrive 41 Using a microSD memory card 41 Inserting a microSD memory card 41 Using Storage 42 Determining storage space 42 Using Backup 42 Restoring or resetting your device 43 14 Security 44 Setting PIN protection 44 Using Windows Hello 44 Setting double tap to wake feature 44 Using a Microsoft account 45 Locking and unlocking the screen 45 Locking the screen...

Страница 6: ...eaning your device 47 Cleaning procedures 47 Cleaning the display 47 Cleaning the sides 47 Shipping your device 48 16 Accessibility 49 Supported assistive technologies 49 Contacting support 49 Index 50 vi ...

Страница 7: ...nd mouse See Expanding the display on page 12 Connect to the Internet Set up your network so that you can connect to the Internet For more information see Network connections on page 19 Get to know your device Learn about your device features See Components on page 4 and Screen navigation on page 22 Find help Learn about the screen and software features on your device See Locating help on page 4 F...

Страница 8: ...p www hp com ergo IMPORTANT You must be connected to the Internet to access the latest version of the guide Proper workstation setup Guidelines for posture and work habits that increase your comfort and decrease your risk of injury Electrical and mechanical safety information Regulatory Safety and Environmental Notices To access this document Swipe up from the middle of the Start screen tap HP Dev...

Страница 9: ...Limited Warranty in the box For countries or regions where the warranty is not provided in the box you can find it on the Web To access an online copy or order a printed copy of your warranty go to http www hp com go orderdocuments For products purchased in Asia Pacific you can write to HP at POD P O Box 161 Kitchener Road Post Office Singapore 912006 Include your product name and your name phone ...

Страница 10: ...t from the right edge of the Start screen to display all apps Locating help The Get Started app provides detailed instructions slideshows and videos to help you learn about your device IMPORTANT The Get Started app requires an Internet connection Swipe left from the right edge of the Start screen to display all apps and then tap Get Started Tap and then select a topic NOTE For additional informati...

Страница 11: ...Front Front 5 ...

Страница 12: ...e before using headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide Swipe up from the middle of the Start screen tap HP Device Hub and then tap User Guide Select your language if prompted to do so and then tap Regulatory Safety and Environmental Notices IMPORTANT You must be connected to the Internet to access th...

Страница 13: ...Internal microphone Transmits sound for phone calls and records sound for other applications on your device 11 Speaker Produces sound 12 USB Type C charging port Connects to the AC adapter to provide power to the device connects to the desk dock or connects to any USB device with a Type C connector NOTE Adapters purchased separately may be required 13 Nano SIM MicroSD memory card reader Supports a...

Страница 14: ... WWAN antennas Send and receive wireless signals to communicate with wireless wide area networks WWANs 2 WLAN antennas Send and receive wireless signals to communicate with wireless local area networks WLANs 8 Chapter 2 Components ...

Страница 15: ...her For more information see Sharing or paying wirelessly on page 21 7 Wireless charging area Allows you to charge your device wirelessly For more information see Using wireless charging on page 39 8 Accessory connector Connects optional accessories that support Pogo pin connectors 9 Camera Records video and captures photographs To use the camera Tap on the Start screen For more details see Using ...

Страница 16: ...ing you to use the calling and texting features on the device Secondary nano SIM card select products only Connects the device to a cellular or mobile data network This card allows you to use a second phone number for the device s calling and texting features IMPORTANT The top side of the card tray may include UP and or 1 and 2 marks that must face up when you install the cards and insert the tray...

Страница 17: ...or select products a second nano SIM card is supported Continue to step 4 to install a second SIM card 3 Replace the tray 3 in the device 4 If your device supports a second nano SIM card insert the nano SIM card 1 into slot 2 and then replace the tray 2 in the device NOTE Install the second SIM card in the same direction as the first SIM card Installing nano SIM cards 11 ...

Страница 18: ...cessing Continuum 1 On your device swipe left from the right edge of the Start screen to display all of the apps 2 Tap Continuum and then follow the on screen instructions Opening an app on an external display 1 Select in the desktop view of the external display The Start menu that opens will match your device s Start screen NOTE If an app is dimmed on the external display you cannot run it on Con...

Страница 19: ...er tasks on the external display Closing a window on an external display Rest the pointer on the top right corner of the external screen When the X appears select it to close the window Switch apps Select the Task view icon on the taskbar of the external screen NOTE You can view only one app at a time Use the Task view icon to switch between open apps Closing a window on an external display 13 ...

Страница 20: ...ovided with a 3 pin attachment plug on the power cord plug the cord into a grounded earthed 3 pin outlet Do not disable the power cord grounding pin for example by attaching a 2 pin adapter The grounding pin is an important safety feature To ensure the correct performance of all lap dock features connect the lap dock to an AC power source using the lap dock power cord 1 Connect the power cord and ...

Страница 21: ... see it on your device and follow the on screen instructions TIP There might be a slight delay before the lap dock is ready for use NOTE While your device is connected to the lap dock via the included cable the lap dock charges your device Wireless connection TIP For optimal wireless performance connect your device to a wireless router at 5 GHz If there is interference from other wireless devices ...

Страница 22: ...ided with the dock NOTE Refer to the documentation provided with the accessories for installation instructions and pairing requirements 1 Turn on your device 2 Plug the desk dock into an AC outlet 3 Connect the optional monitor and adapter to the desk dock 4 Connect any other wired options to the desk dock For example connect a USB keyboard 5 Pair any wireless options to your device For example co...

Страница 23: ...Miracast on your external display Refer to the documentation provided with the display 2 On your device swipe down from the top of the screen and then tap All settings 3 Tap System and then tap Display 4 Tap Connect to a wireless display and then follow the on screen instructions To control the external display Tap Tap to control at the top of your device screen The TouchPad control appears on you...

Страница 24: ...ed versatility use the optional desk dock to connect to a large display keyboard and mouse NOTE HP Workspace must be enabled by your IT administrator Accessing the HP Workspace app 1 Swipe left from the right edge of the Start screen to display all of the apps 2 Tap HP Workspace and then follow the on screen instructions 18 Chapter 3 Expanding the display ...

Страница 25: ...ommunicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other Using the network and wireless controls The Network wireless option allows you to set up a connection or network connect to a network create a mobile hotspot and see your data usage To use network and wireless controls follow these steps 1 On your dev...

Страница 26: ...oors Connecting to cellular networks Your device supports a nano SIM card for connecting to cellular and data networks Select products also support a second nano SIM card which allows your device to have two different phone numbers See Installing nano SIM cards on page 10 for SIM card installation steps To access cellular and SIM settings 1 Swipe down from the top of the screen and then tap All se...

Страница 27: ...our home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an RJ 45 network cable and the optional desk dock For more information about the desk dock ports refer to the documentation provided with the desk dock Contact your IT administrator for proxy settings or VPN configurations NOTE Support for LAN connections via proxy ma...

Страница 28: ...s To navigate the screen touch the screen directly using gestures described in this chapter NOTE If you are using a lap dock additional gestures are available on the lap dock TouchPad For more information refer to the documentation provided with the lap dock Tap Use the tap gesture to open an item on the screen Tap an item to open it Swipe Place your finger on the screen quickly slide your finger ...

Страница 29: ...ice can be used as a TouchPad with an optional lap dock 1 Connect your device to the lap dock 2 Swipe left from the right edge of the Start screen to display all apps and then tap Continuum After you connect you can use the one finger slide on your device as a Touchpad for the lap dock Using an optional keyboard and optional mouse A keyboard and mouse allow you to type select items scroll and to p...

Страница 30: ...en Enter your PIN if prompted to do so If the screen does not turn on connect your device to a power source See Using external AC power on page 39 You can customize the device display For example you can choose what the lock screen displays and choose the amount of time before the device screen turns off Customizing the lock screen 1 Swipe down from the top of the screen and tap All settings 2 Tap...

Страница 31: ...y life and the time Your icons may vary but some of the common icons are shown in the following table For a complete list refer to the Get Started app this app requires an Internet connection Swipe left from the right edge of the Start screen to display all apps and then tap Get Started Tap tap Browse topics tap Find your way around and then tap Icons on your phone Icon Status Your device has no m...

Страница 32: ...ettings and other shortcuts NOTE The action center can be accessed from a locked screen However you will be prompted to unlock the screen for certain actions 1 Swipe down from the top of the screen to display the action center 2 To display additional shortcuts tap Expand To close the action center swipe up from the middle of the screen 26 Chapter 5 Screen navigation ...

Страница 33: ...ll Text a message Tap on the Start screen and then tap Enter the name of a contact to text or enter a number to text and then tap the Type a message field to start a new text message Contacts Allows you to store information for frequently contacted people Swipe left from the right edge of the Start screen to display all apps tap People and then tap to add a contact NOTE For additional calling and ...

Страница 34: ...ps to your device 1 Swipe left from the right edge of the Start screen to display all apps 2 Tap Store and then tap at the top of the screen 3 Tap the search field type your search term and then tap 4 Follow the on screen instructions 28 Chapter 7 Adding apps ...

Страница 35: ...Swipe down from the top of the screen and then tap All settings 2 Tap Accounts 3 Tap Email app accounts and then follow the on screen instructions Setting up a social media account NOTE Use the Store app to download social networking apps See Adding apps on page 28 1 Swipe left from the right edge of the Start screen to display all apps 2 Tap the social networking app you want and then follow the ...

Страница 36: ...eatures of your optional HP printer Use the app to print Portable Document Format PDF documents photos and scanned documents 1 Swipe left from the right edge of the Start screen to display all apps 2 Tap HP AiO Printer Remote and then follow the on screen instructions 30 Chapter 9 Printing ...

Страница 37: ...o landscape view to display the full set of calculator functions The portrait view offers a simple set of functions To use the calculator follow these steps 1 Swipe left from the right edge of the Start screen to display all apps 2 Tap HP 12C Financial Calculator for X3 To access the calculator user guide and helpful shortcuts tap the MENU button in the bottom left corner of the calculator app scr...

Страница 38: ...kers See Components on page 4 to locate the audio video and camera features on your device Using the camera Your device has a camera that allows you to video chat record video and take pictures To access the camera tap on the Start screen NOTE To access the camera from the lock screen Tap and hold from the lock screen 32 Chapter 11 Entertainment features ...

Страница 39: ...ription 1 View photos Tap to view photos taken This icon changes to the most recently taken photo 2 Switch cameras Tap to switch to the front camera Tap the icon again to return to the back camera Using the camera 33 ...

Страница 40: ...To stop recording tap again 8 Camera Tap to take a picture 9 Panorama Tap to select panoramic mode Tap the icon again to start the picture Follow the on screen instructions to continue NOTE For additional camera information see the Get Started app this app requires an Internet connection Swipe left from the right edge of the Start screen to display all apps and then tap Get Started Tap tap Browse ...

Страница 41: ...on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this document 1 Swipe up from the middle of the Start screen 2 Tap HP Device Hub and then tap User Guide 3 Select your language if prompted to do so 4 Tap Regulatory Safety and Environmental Notices IMPORTANT You must be connected to the Internet to access the latest v...

Страница 42: ...t Started app this app requires an Internet connection Swipe left from the right edge of the Start screen to display all apps and then tap Get Started Tap tap Browse topics and then tap Make it yours Using sound settings Use sound settings to change system sounds To view or change sound settings 1 Swipe down from the top of the screen and then tap All settings 2 Tap Personalization and then tap So...

Страница 43: ... device is on you can turn the screen off by briefly pressing the power button To turn the screen back on briefly press the power button When the screen turns back on the lock screen appears Swipe up from the middle of the screen to return to the screen where you stopped working NOTE If you have set an unlock PIN you must enter the PIN before the device will return to the screen Using the battery ...

Страница 44: ...etooth Managing low battery levels The information in this section describes the alerts and system responses set at the factory Identifying low battery levels When a battery that is the sole power source for the device reaches a low or critical battery level the battery icon shows a low or critical battery notification Resolving a low battery level Resolving a low battery level when external power...

Страница 45: ... Using wireless charging NOTE For more information about the wireless charging pad refer to the documentation provided with it Using the wireless charging pad purchased separately you can charge your device by placing the wireless charging area of your device on the pad Using external AC power WARNING To reduce potential safety issues use only the AC adapter provided with the device an optional de...

Страница 46: ...wer The power meter icon in the status area changes appearance Testing an AC adapter Test the AC adapter if the device does not turn on when it is connected to AC power To test the AC adapter 1 Connect the AC adapter to the device and then plug it into an AC outlet 2 Monitor the device for one of the following statuses If the power status light turns on the AC adapter is working properly If the de...

Страница 47: ... SIM card See Installing nano SIM cards on page 10 for more information You cannot use a second nano SIM card at the same time you use a microSD memory card Only one card can be installed in the second compartment at a time You can switch the cards Inserting a microSD memory card IMPORTANT The top side of the card tray may include UP and or 1 and 2 marks that must face up when you install the card...

Страница 48: ...isplay all apps 2 Tap Storage Determining storage space The HP Device Hub app provides information about how much storage space is available on the device To access that information 1 Swipe up from the middle of the Start screen 2 Tap HP Device Hub The available space is displayed in the Device Summary Using Backup The Backup option provides a way to back up content such as settings texts contacts...

Страница 49: ...estore your device after you reset it For information about creating a Microsoft account see Using a Microsoft account on page 45 NOTE Be sure to back up any data you want to save before resetting your device Resetting restores the device s factory settings and erases all of your personal content You can restore your backed up data after signing in to your Microsoft account To reset all settings a...

Страница 50: ...d to use the fingerprint reader For more information go to http www hp com support NOTE Before you use Windows Hello you must set an unlock PIN To set up Windows Hello follow these steps 1 On your device swipe down from the top of the screen and then tap All settings 2 Tap Accounts 3 Tap Sign in options and then follow the on screen instructions to enroll your fingerprint or iris For additional in...

Страница 51: ...ou turned on the double tap to wake setting you can double tap the screen instead of pressing the power button To unlock the screen press the power button See Front on page 5 for the location of the power button If you have set authentication using a PIN fingerprint reader or iris scan you will be prompted for that See Using Windows Hello on page 44 for information about setting up a fingerprint r...

Страница 52: ...sues and bring new features and options to your device Go to http www hp com support to check for the latest product information and user guides Updating the operating system NOTE Before updating connect your device to AC power or make sure your device is fully charged 1 Swipe up from the middle of the Start screen and then tap HP Device Hub 2 Tap Update to the latest OS and then follow the on scr...

Страница 53: ...d in the product Fibrous materials such as paper towels can scratch the device Over time dirt particles and cleaning agents can get trapped in the scratches Cleaning procedures Follow the procedures in this section to safely clean your device WARNING To prevent electric shock or damage to components do not attempt to clean your device while it is on 1 Turn off the device 2 Disconnect AC power 3 Di...

Страница 54: ...ive packaging and label the package FRAGILE The use of wireless devices may be restricted in some environments Such restrictions may apply aboard aircraft in hospitals near explosives and in hazardous locations If you are uncertain of the policy that applies to the use of a wireless device in your device ask for authorization to use your device before you turn it on If you are traveling internatio...

Страница 55: ...articular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 1 888 259 5707 Monday through Friday 6 a m to 9 p m North Amer...

Страница 56: ...ce connecting 15 diagnostics 46 double tap to wake feature setting 44 E earpiece identifying 6 external AC power using 39 F factory data reset 41 fingerprint reader identifying 9 fingerprints registering 44 flash settings 34 flashlight identifying 9 G gestures using 22 H HDR settings 34 headphones connecting 35 headsets connecting 35 high definition devices connecting 17 HP Display Tools 45 HP Mob...

Страница 57: ...wn 37 sign in options 44 SIM card inserting 7 removing 7 SIM card slot identifying 7 SIM cards installing 10 slots microSD card reader 7 SIM card 7 sound settings using 36 speakers connecting 34 speakers identifying 7 status bar 25 status light 6 switch apps 13 switch cameras 33 T tap screen gesture 22 testing an AC adapter 40 texting 27 touch gestures swipe 22 tap 22 two finger pinch zoom 23 touc...

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