Labels
The labels for the device provide information you may need when you troubleshoot system problems or
travel internationally with the device.
IMPORTANT:
Check the following locations for the labels described in this section: the back of the device,
the device box, and the electronic regulatory labels.
To access the electronic regulatory labels:
▲
Swipe up from the middle of the Start screen, tap
HP Device Hub, and then tap Regulatory.
●
Service label—Provides important information to identify your device. When contacting support, you
will probably be asked for the serial number, IMEI number, and possibly for the product number or the
model number. Locate these numbers before you contact support.
●
Regulatory label(s)—Provide(s) regulatory information about the device.
●
Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Installing nano SIM cards
Your device supports the following cards:
●
Nano SIM card—Connects the device to a cellular or mobile data network, allowing you to use the calling
and texting features on the device.
●
Secondary nano SIM card (select products only)—Connects the device to a cellular or mobile data
network. This card allows you to use a second phone number for the device’s calling and texting
features.
IMPORTANT:
The top side of the card tray may include “UP” and/or “1” and “2” marks that must face up
when you install the cards and insert the tray. Before inserting the tray into the device, position the device
with the screen facing up, and be sure that the marks on the tray are facing up. Do not use force to remove or
replace the tray.
IMPORTANT:
Do not cut or sand the SIM card to resize it.
NOTE:
Your device also supports a microSD memory card, which provides external storage. Use this card
with the Storage app; see
for more information. You cannot use a second nano
SIM card at the same time you use a microSD memory card. Only one card can be installed in the second
compartment at a time. You can switch the cards.
Inserting nano SIM cards
NOTE:
You can insert or remove a nano SIM card without turning off your device.
To insert a nano SIM card, follow these steps:
1.
Place your fingernail in the small recess on the bottom of the card tray, pull out the tray (1), and then
remove it from the device.
10
Chapter 2 Components
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