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Maintenance and Service Guide

E27u G4 model

SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem
troubleshooting, and more.

Содержание E27u G4

Страница 1: ...Maintenance and Service Guide E27u G4 model SUMMARY This guide provides information about spare parts removal and replacement of parts diagnostic tests problem troubleshooting and more ...

Страница 2: ...tes and other countries The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Ed...

Страница 3: ... 2 Monitor features 3 Features 3 Front components 4 Rear and side components 5 Locating the serial number and product number 6 3 Illustrated parts catalog 7 How to order parts 8 4 Removal and replacement procedures 10 Preparation for disassembly 10 Rear Cover 10 Power board 12 Connector repair 14 HDMI connector HDMI1 15 DP connector DP1 DP2 15 USB C connector USB1 15 USB A connector USB2 16 Functi...

Страница 4: ...before opening the product s cabinet Modules containing electrical components are sensitive to electrostatic discharge ESD Follow ESD safety procedures while handling these parts Some products contain more than one battery Do not disassemble or expose a battery to high temperatures such as throwing into fire or the battery may explode Refer to government requirements for battery recycling or dispo...

Страница 5: ... Substance in Electrical and Electronic Equipment Directive is a legal requirement by the EU European Union for the global electronics industry sold in the EU and other countries Any electrical and electronics products launched in the market after June 2006 should meet this RoHS requirement Products launched in the market before June 2006 are not required to be compliant with RoHS parts If the ori...

Страница 6: ...ab release DisplayPort video input cable included High Definition Multimedia Interface HDMI video input cable included USB hub with one USB Type C port cable included that connects to the computer upstream and fourUSB ports that connect to USB devices downstream Four on screen display OSD buttons three that you can reconfigure reconfigure to quickly allow selection of the most commonly used operat...

Страница 7: ...indicate the default button functions For a description of thesefunctions see Using the OSD function buttons on page 18 You can reassign the function buttons to quickly select the most commonly usedoperations See Reassigning the function buttons on page 19 5 Power button Turns the monitor on or off NOTE Be sure that the master power switch on the monitor is in the On position toturn on the monitor...

Страница 8: ...ype C port upstream Connects a USB Type C cable to a source device such as a computer or game console ThisUSB Type C port can function as a DisplayPort audio video input or as a USB 3 0 connection It can also be used to deliver up to 65 W of power to a device Power outputsare 9 V 10 V 12 V 15 V 20 V to achieve a 65 W output This port also enables the USB Type A ports to perform their functions 7 D...

Страница 9: ...and Barcode label 2 are located on the rear of the monitor The serial number and product number are located on a Barcode label You may need these numbers when contacting HP about the monitor model Barcode label except India Barcode label For India Spec label ww India ...

Страница 10: ...ents and their descriptions Item Description Part number Qty 1 Panel 1 2 Mid cover screw 13 3 Bracket 1 4 Mid cover top 1 5 Mid cover right 1 6 Mid cover left 1 7 USB board 1 8 Rear cover LOGO 1 9 Rear cover 1 10 VISA 2 11 Hinge 1 12 Column 1 13 Base 1 14 Lift cover 1 15 Release button 1 16 Spring 2 17 Speaker cover 1 18 OSD button 1 ...

Страница 11: ...lowing EU distributors CAPXON www capxongroup com Capacitors by distributor Component description Location Component distributor Distributor part number CAP EL 680U 35V M P5 10 20 ZH CAPXON AC714 AC715 AC717 CAPXON ZH681M035G200ECR Connectors by manufacturer Component description Location identifier Component distributor Distributer part number Remark HDMI HDMI1 Switchcraft Inc https www digikey c...

Страница 12: ...cables from the HP part store at https partsurfer hp com Search aspx NOTE HP continually improves and changes product parts For complete and current information about supported parts for your computer go to http partsurfer com select your country or region and then follow the on screen instructions Internal and External Power Supplies are available for purchase from the following EU distributor EE...

Страница 13: ...for disassembly 3 Identify the disassembly area 4 Check the position that the monitors are to be placed along with the number of monitors Prepare the area for material flow according to the disassembly layout 5 Be sure to have the following equipment and materials Press fixture Working table Screwdriver Knife Gloves Cleaning cloth ESD protection Scraper bar in the following dimensions Rear Cover B...

Страница 14: ...four screws from rear cover Pull the rear cover by disconnecting the cables 3 Release the two screws for removing the USB BD Remove OSD BD from the hook of the rear cover 4 Remove the front bezel Remove AL foil and panel lamp cable ...

Страница 15: ...from the interface BD and power BD 7 Remove the power BD and Interface BD from the bracket Power board The power board part number is 755 A2403 A001 Before removing the power board follow these steps Prepare the monitor for disassembly See Preparation for disassembly on page 10 Remove the power board 1 The HP E24u G4 power board connector position is as follows ...

Страница 16: ...13 2 Locate the part number location on the board ...

Страница 17: ...lay Port Mini Display Port USB C and USB A connectors The connectors are on the main board board part number 7ZB A3B01 0010 The connector identifiers are as follows Connector Location HDMI HDMI1 DP DP1 DP2 USB C USB1 USB A USB2 Before repairing connectors follow these steps Prepare the monitor for disassembly See Preparation for disassembly on page 10 ...

Страница 18: ...he PCB footprint 4 Solder the new component DP connector DP1 DP2 Repair the DP connector 1 Use a soldering iron to remove as much solder as possible from the pin 2 Lift the DP connector from the PCB 3 Place the new component on the PCB Be sure that it matches the PCB footprint 4 Solder the new component USB C connector USB1 Repair the USB B connector 1 Use a soldering iron to remove as much solder...

Страница 19: ...tprint Solder the new component USB A connector USB2 Repair the USB A connector 1 Use a hot air gun and a soldering iron to remove as much solder as possible from the pin 2 Lift the USB A connector from the PCB 3 Place the new component on the PCB Be sure that it matches the PCB footprint 4 Solder the new component ...

Страница 20: ...he following table lists possible problems the possible cause or each problem and the recommended solutions Table 4 2 Solving common problems Problem Possible cause Solution Screen is blank or video is flashing Power cord is disconnected Connect the power cord Monitor is turned off Power the power button NOTE If pressing the Power button has no effect press and hold the power button for 10 seconds...

Страница 21: ...deo cable Input Signal Out of Range is displayed on screen Video resolution and or refresh rate are set higher than what the monitor supports Change the settings to a supported setting The monitor does not enter into a low power sleep state The monitor s power saving control is disabled Open the OSD menu and select Power select Auto Sleep Mode and set auto sleep to On OSD Lockout is displayed The ...

Страница 22: ...ts 7 parts ordering 8 power board removal 12 precautions 1 preparation for disassembly 10 RC removal 10 rear components 5 removal power board 12 RC 10 removal and replacement procedures 10 returning to customer 2 RoHS 2002 95 EC requirements 2 safety information 1 serial number location 6 service information 1 spare parts 7 support and troubleshooting 17 troubleshooting 17 ...

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