
User Guide
www.hp.com
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Troubleshooting
If you encounter problems with the HP modular keyboard, smart
card adapter, or Bluetooth accessories, refer to the following
tables for possible causes and solutions.
HP Modular Keyboard
Problem
Cause
Solution
The MAK software does
not work on HP/Compaq
Easy Access Keyboards.
MAK is not
backwards
compatible with
HP/Compaq Easy
Access Keyboards.
MAK only works on the HP
Modular Keyboards and
newer keyboards. EAK is
used for HP/Compaq Easy
Access Keyboards.
The numeric keypad does
not work after connecting
the RJ-45 cable to the
keyboard.
The numeric keypad
is not plugged into
the correct RJ-45
connector on the
modular keyboard.
Make sure the RJ-45
connector from the numeric
keypad is connected to the
RJ-45 connector on the
modular keyboard
labeled
j
.
The smart card or
Bluetooth adapter does
not work after connecting
the RJ-45 cable to the
keyboard
The smart card or
Bluetooth adapter is
not plugged into the
correct RJ-45
connector on the
modular keyboard.
Make sure the RJ-45
connector from the smart
card or Bluetooth adapter
is connected to the RJ-45
connector on the keyboard
labeled
h
.