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Troubleshooting and Maintenance Guide

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Содержание Computer

Страница 1: ...Troubleshooting and Maintenance Guide ...

Страница 2: ...t to change without notice First Edition July 2012 Document Part Number 701334 001 Understanding hard disk drive space The hard disk drive on the Hewlett Packard and Compaq computers with the Microsoft Windows operating system preinstalled may appear to be smaller than the size stated in the product specifications in the documentation or on the box Hard disk drives are described and advertised by ...

Страница 3: ...Speakers and sound 5 Internet access 6 Software troubleshooting 7 3 System recovery 9 Choosing a system recovery method 9 System Recovery options 9 Recovery media 11 4 Maintenance 13 Schedules and tasks 13 Keeping the computer free of dust dirt and heat 13 Cleaning the computer and monitor 14 Cleaning the computer vents 14 Cleaning the keyboard and mouse 14 Cleaning the touch screen select models ...

Страница 4: ...iv ...

Страница 5: ...formation Administrator password Computer viruses Antivirus software The free trial antivirus software that is preinstalled on your computer can detect most viruses remove them and in most cases repair damage caused by viruses For protection against new viruses beyond the trial period purchase an extended update service Unauthorized access to data and ongoing threats to the computer Firewall softw...

Страница 6: ... computer for 5 or more seconds to turn off the computer and then press the Power button to restart the computer 3 If Windows opens immediately back up all important data to a backup hard disk drive 4 Contact Support whether it was possible or not to start up Windows Either the hard disk drive or the system board may need to be replaced Computer will not turn on or start Ensure that the cables con...

Страница 7: ...turn off when the Power button is pressed Press and hold the Power button until the computer turns off Check Power Settings Computer shuts down automatically The computer might be in an exceedingly hot environment Let it cool down Ensure that computer air vents are not blocked and that the internal fan is running see Keeping the computer free of dust dirt and heat on page 13 Your computer might no...

Страница 8: ...your computer If the mouse is still not detected turn off the computer unplug and reconnect the mouse cable and then restart the computer Cursor does not move using the arrow keys on the number keypad Press Num Lock on the keyboard to turn off Num Lock so that the arrow keys on the number keypad can be used Cursor does not respond to mouse movement Use the keyboard to save changes in all open prog...

Страница 9: ...cated to the receiver If you have a choice use a USB connector on the front of the computer 2 Check that the mouse is on A and push and hold the Connect button B on the underside of the mouse for 5 to 10 seconds until the LED on the receiver lights or stops flashing The receiver connection session times out after 60 seconds To ensure that the connection was established and that the receiver did no...

Страница 10: ...if they are connected to your computer or speaker system Internet access Symptom Possible solution Internet programs do not start automatically Log in to your ISP and start the desired program I cannot connect to the Internet 1 From the Start screen type c and then select Control Panel 2 Under Network and Internet select Connect to the Internet Verify that you are using the proper cables for your ...

Страница 11: ...n select Control Panel 2 Select System and Security and then in the System area select Device Manager 3 Select the arrow to expand the type of device you want to update or roll back For example DVD CD ROM drives 4 Double click the specific item for example HP DVD Writer 640b 5 Select the Driver tab 6 To update a driver select Update Driver and then follow the on screen instructions Or to revert to...

Страница 12: ...rams in the Recovery Manager 1 From the Start screen type r and then select Recovery Manager If prompted click Yes to allow the program to continue 2 Under I need help immediately select Software Program Reinstallation 3 Select Next at the Welcome screen A list of programs opens Check whether your program is there To reinstall a program using the Recovery Manager 1 From the Start screen type r and...

Страница 13: ...ge is a file that contains a copy of the original factory shipped software To perform a System Recovery from a recovery image see System Recovery from the Windows Start screen on page 9 NOTE The recovery image uses a portion of the hard disk drive that cannot be used for data storage Recovery Media Run the System Recovery from recovery media that you create from files stored on your hard disk driv...

Страница 14: ... System Recovery deletes all data and programs you created or installed Back up any important data to a removable disc or USB flash drive If Windows is not responding but the computer is working follow these steps to perform a System Recovery 1 Turn off the computer If necessary press and hold the Power button until the computer turns off 2 Disconnect all peripheral devices from the computer excep...

Страница 15: ...o boot from that device 7 If you are prompted to choose between running System Recovery from media or from hard drive select media and then click Next 8 Under I need help immediately click Factory Reset 9 Follow the on screen instructions Recovery media Recovery media can be created on either blank DVD discs or a USB flash drive one or the other but not both Create recovery media from the recovery...

Страница 16: ...ing blank DVD s and then select Next 4 Follow the on screen instructions Label each disc as you make it for example Recovery 1 Recovery 2 To create a recovery USB flash drive 1 Close all open programs 2 Insert the USB flash drive into a USB port on the computer 3 From the Start screen type r and then select Recovery Manager If prompted click Yes to allow the program to continue 4 Select Recovery M...

Страница 17: ...ardware and new versions of your favorite programs Windows Update Run Windows Update monthly to install updates Yearly System Recovery In time your system might still get bogged down depending on the computer usage Use System Recovery to wipe your Windows operating system installation clean restoring it to the original configuration when you first started your system Make a backup of important dat...

Страница 18: ...e a low setting on a battery powered vacuum cleaner to avoid removing key caps and springs 1 Vacuum between the keys of the keyboard and along the grooves 2 Use a clean dry cloth and isopropyl rubbing alcohol to clean buildup on the keyboard keys and along its edges 3 Wipe the body of the mouse and the mouse cord by using cleaning wipes If you have a roller ball mouse clean the ball and rollers in...

Страница 19: ...ettings Select the Power icon and then select Shut down 2 Disconnect the power cord from the wall 3 Spray a small amount of mild glass cleaner on a soft cloth to clean the touch screen 4 Wipe the surface and left and right side of the touch screen to remove any dirt fingerprints or other debris that could hinder the touch recognition of the screen Cleaning the touch screen select models only 15 ...

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