HP CL2100 G3 407S, Руководство пользователя и по обслуживанию

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Diagnostic flowcharts 78
Troubleshoot or
replace basic
server spare parts
Does the
Condition still exist
？
Break server down
To minimal
configuration
Does
the condition
still exist?
Does
the condition still
exist
？
Add one part at a
Time back to
Configuration to isolate
faulty component.
Does
the Condition
still exist
？
Record action
taken
Record symptom and error
Information on the repair tag
Sending back a failed part.
Ensure the
following Information is
available: OS log And
BMC log
Contact
Support
End
Yes
No
Yes No
No
Yes
Yes
No
Isolate and minimize the
Memory configuration
Does the
Condition still exist
？
Does the
Condition still exist
？
Corrupted OS
Driver compatibility issues
The virus
Reinstall the
operation system
Reboot and
Enter The safe Mode
Successfully
？
Does the crash,
blue screen , Auto reboot
And some error info
symptom exist
？
Start OS boot
problems
Does the boot
Device cannot
be detected
？
Check for loose
Data cable and
Power supply
Cable and so on
Does the
Condition still exist
？
Reset the boot
Device correctly in
BIOS
Repair the OS configuration files
Update correct drives
Scan for viruses with an updated
virus scan utility
record relevant log
No No
No
No
No
Yes
Yes
Yes
Yes
Yes
No
See the SAS RAID card and
hard Drive documentations
And to be sure is matched
the server
Troubleshooting general problems
Resolving common problems
Common problem guideline
1.
System cannot power on
o
Be sure that all power and I/O cords are securely connected
o
Verify that the the system board is powered up