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Troubleshooting 168

Troubleshooting

Troubleshooting resources

The

HPE

ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting

provides procedures for

resolving common problems and comprehensive courses of action for fault isolation and identification,

issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide,

select a language:

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The

HPE ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages

provides a list of error

messages and information to assist with interpreting and resolving error messages on ProLiant servers

and server blades. To view the guide, select a language:

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Содержание Apollo 4200 Gen9

Страница 1: ...who installs administers and troubleshoots servers and storage systems Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 807315 002 April 2016 Edition 2 ...

Страница 2: ...tes take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website Linux is the registered trademark of Linus Torvalds in the U S and other countries Microsoft and Windows are either registered or trademarks of the Microsoft Corporation in the Unites States and or other cou...

Страница 3: ... server from the rack 28 Remove the access panel 29 Install the access panel 30 Remove the air baffle 30 Install the air baffle 32 Open the cable management holder 32 Close the cable management holder 34 Remove the PCI riser cage 34 Install the PCI riser cage 36 Remove a rear drive cage 37 Setup 39 Optional services 39 Optimum environment 39 Space and airflow requirements 39 Temperature requiremen...

Страница 4: ...the processor option 103 Redundant fan option 110 Fan population guidelines 110 Install the fan option 111 Memory options 112 Memory processor compatibility information 112 SmartMemory 114 Memory subsystem architecture 114 Single dual and quad rank DIMMs 114 DIMM identification 115 Memory configurations 115 General DIMM slot population guidelines 116 Identifying the processor type 117 Installing a...

Страница 5: ...61 Embedded Diagnostics option 162 RESTful API support for UEFI 162 Re entering the server serial number and product ID 162 Utilities and features 162 HPE Smart Storage Administrator 162 Automatic Server Recovery 163 USB support 163 Redundant ROM support 164 Keeping the system current 164 Access to Hewlett Packard Enterprise Support Materials 164 Updating firmware or System ROM 164 Drivers 166 Sof...

Страница 6: ...ecifications 174 Mechanical specifications 174 Power supply specifications 175 Hot plug power supply calculations 175 Support and other resources 176 Accessing Hewlett Packard Enterprise Support 176 Information to collect 176 Accessing updates 176 Websites 176 Customer Self Repair 177 Remote support 184 Acronyms and abbreviations 185 Documentation feedback 189 Index 190 ...

Страница 7: ...on 7 Component identification Front panel components LFF chassis Item Description 1 LFF hot plug drives 2 USB 2 0 connector SFF chassis Item Description 1 SFF hot plug drives 2 USB 2 0 connector Front panel LEDs and buttons ...

Страница 8: ...progress 4 flashes per second iLO manual reboot sequence initiated 8 flashes per second iLO manual reboot sequence in progress Off Deactivated 1 When these four LEDs flash simultaneously a power fault has occurred For more information see Power fault LEDs on page 8 2 If the health LED indicates a degraded or critical state review the system IML or use iLO to review the system health status 3 This ...

Страница 9: ...ide the chassis for at least 300 sec before extending them out again Rear panel components Rear panel with the four bay LFF hot plug rear drive cage option Item Description 1 PCIe3 x16 16 8 4 1 slot 7 for low profile standup expansion board1 2 PCIe3 x8 8 4 1 slot 6 for low profile standup expansion board1 3 PCIe3 x16 16 8 4 1 slot 5 for low profile standup expansion board1 4 LFF hot plug drives 5 ...

Страница 10: ...6 8 4 1 slot 2 for low profile standup expansion board or riser cage options2 8 PCIe3 x8 8 4 1 slot 1 for low profile standup expansion board2 9 FlexibleLOM slot2 10 Hot plug power supply bay 1 11 Hot plug power supply bay 2 12 USB 3 0 connectors 13 NIC 1 shared iLO connector 14 NIC connector 2 15 Video connector 16 Dedicated iLO management connector optional 1 The PCIe expansion slots 5 7 are ass...

Страница 11: ...7 are associated with processor 2 2 The PCIe expansion slots 1 4 and the FlexibleLOM slot are associated with processor 1 Rear panel LEDs Item Description Status 1 Dedicated iLO activity LED Solid green Link to network Flashing green Network active Off No network activity 2 Dedicated iLO link LED Green Network link Off No network link 3 NIC activity LED Solid green Link to network Flashing green N...

Страница 12: ... PCIe3 x8 8 4 1 slot 1 for low profile standup expansion board1 3 PCIe3 x16 16 8 4 1 slot 2 for low profile standup expansion board or riser cage options1 4 microSD card slot 5 TPM connector 6 Flexible Smart Array Controller slot 7 Dedicated iLO management module connector 8 System maintenance switch 9 PCIe3 x16 16 8 4 1 slot 5 for low profile standup expansion board2 10 PCIe3 x8 8 4 1 slot 6 for ...

Страница 13: ...3 0 connector 29 SATA x4 connector 1 30 Rear drive cage backplane power connector 31 Front USB 2 0 connector 32 6 SFF backplane sideband connector 1 The PCIe expansion slots 1 4 and the FlexibleLOM slot are associated with processor 1 2 The PCIe expansion slots 5 7 are associated with processor 2 DIMM slot locations DIMM slots are numbered sequentially 1 through 8 for each processor The supported ...

Страница 14: ...POST screen appears 2 Press F9 The System Utilities screen appears 3 Select System Configuration BIOS Platform Configuration RBSU System Options SATA Controller Options Embedded SATA Configuration and then press Enter 4 Select Enable SATA AHCI Support and then press Enter 5 Press F10 to save the selection 6 Press Y to save the changes The Change saved confirmation prompt appears 7 Select Exit and ...

Страница 15: ...or more information see the Hewlett Packard Enterprise website http www hpe com support NMI CrashDump Drive numbering 24 bay LFF hot plug front drive numbering 48 bay SFF hot plug front drive numbering Four bay LFF hot plug rear drive numbering Two bay SFF hot plug rear drive numbering ...

Страница 16: ...ive failure alert has been received for this drive Replace the drive as soon as possible On Off The drive is online but is not currently active 1 flash per second Flashing amber Do not remove the drive Removing the drive might terminate the current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert ha...

Страница 17: ...mware is being updated or requires an update 2 Activity ring Rotating green Drive activity Off No drive activity 3 Do not remove Solid white Do not remove the drive Removing the drive causes one or more of the logical drives to fail Off Removing the drive does not cause a logical drive to fail 4 Drive status Solid green The drive is a member of one or more logical drives Flashing green The drive i...

Страница 18: ...CI or Legacy mode Under this condition The drives cannot be a part of a hardware RAID or a logical drive The Locate Drive status and Do not remove LEDs of the affected drives are disabled Use BIOS Platform Configuration RBSU in the UEFI System Utilities HPE UEFI System Utilities on page 159 to enable or disable the B140i controller System Configuration BIOS Platform Configuration RBSU System Optio...

Страница 19: ...s and the OS before the server enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applications and the OS If an application stops responding you can use this method to force a shutdown Use a virtual power button selection through iLO 4 This meth...

Страница 20: ...crews located on the rack ears Do the following to remove these screws a If installed remove the security bezel on page 19 b Remove the shipping screws on the rack ears For a server that was delivered in a shipping carton the shipping screws should have been removed before the server was first installed in the rack See Removing the shipping screws from the front drive cages on page 44 WARNING To r...

Страница 21: ... the drive cages back into the chassis and keep them there until the LED turns green If the iLO 08 HD Max sensor reading is reporting an N A value monitor how long the drive cages have been out of the chassis Before reaching the 140 sec mark slide the drive cages back into the chassis and keep them there for at least 300 sec before extending them out again Failure to observe this caution will resu...

Страница 22: ... 08 HD Max sensor reading is reporting a temperature value monitor the status of the front drive health thermal LED Front panel LEDs and buttons on page 7 When this LED starts flashing amber immediately slide the drive cages back into the chassis and keep them there until the LED turns green If the iLO 08 HD Max sensor reading is reporting an N A value monitor how long the drive cages have been ou...

Страница 23: ... lever d Pull the release lever to disengage the drive from the backplane and then slide the drive out of the bay 4 To remove an SFF drive a Determine the status of the drive from the drive LED definitions Drive LEDs on page 16 b Wait until the icon in the Do Not Remove button stops flashing and is no longer illuminated c Press the Do Not Remove button to open the release lever d Pull the release ...

Страница 24: ...he Online Activity LED stops flashing c Press the latch to open the release lever d Pull the release lever to disengage the drive from the backplane and then slide the drive out of the bay 4 To remove an SFF drive a Determine the status of the drive from the drive LED definitions Drive LEDs on page 16 b Wait until the icon in the Do Not Remove button stops flashing and is no longer illuminated c P...

Страница 25: ... remove all power from the server a Back up all server data b Power down the server on page 19 c Disconnect all peripheral cables from the server 2 Release the power cords from the strain relief straps o AC power input module o DC power input module 3 For an AC power input module do the following ...

Страница 26: ...connect the power cord from the power input module b Remove the power input module 4 For a DC power input module do the following a Slide the power input module out of the bay just enough to access the ground cable screw ...

Страница 27: ...Operations 27 b Detach the ground earthed cable from the power input module c Remove the terminal block connector from the power input module ...

Страница 28: ...or installing or removing the server from the rack A third person might be required to help align the server if the server is installed higher than chest level Use caution when installing or removing the server from the rack it is unstable when not fastened to the rails To remove the server from a Hewlett Packard Enterprise Compaq branded Telco or a third party rack 1 Back up all server data 2 Pow...

Страница 29: ...out of the rack 9 Place the server on a sturdy level surface Remove the access panel WARNING To reduce the risk of personal injury from hot surfaces allow the internal system components to cool before touching them To remove the component 1 Power down the server on page 19 2 Remove the server from the rack on page 28 3 Use a screwdriver to loosen the access panel screws ...

Страница 30: ... component identification LED status indicators and system maintenance switch settings information Install the access panel 1 Place the access panel on top of the chassis and then insert the tabs into the corresponding slots on the chassis 2 Use a screwdriver to tighten the access panel screws Remove the air baffle To remove the component 1 Power down the server on page 19 2 Remove the server from...

Страница 31: ...Operations 31 3 Remove the access panel on page 29 4 Remove the air baffle a If a Smart Storage Battery is installed on the air baffle disconnect the battery cable b Remove the air baffle ...

Страница 32: ...f disconnected connect the Smart Storage Battery cable 3 Install the access panel on page 30 4 Install the server into the rack on page 45 5 Power up the server on page 19 Open the cable management holder 1 Power down the server on page 19 2 Remove the server from the rack on page 28 3 Remove the access panel on page 29 4 Remove the air baffle on page 30 ...

Страница 33: ...letely extend the drive cages out of the chassis 6 Disconnect all system cables secured in the cable management holder from the system board or controller board and then release them from the holder 7 Press and hold the cable management holder release latch and then move the holder up ...

Страница 34: ...ail release latches and then slide the drive cages back into the chassis 4 Install the air baffle on page 32 Remove the PCI riser cage WARNING To reduce the risk of personal injury from hot surfaces allow the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation remov...

Страница 35: ...29 5 If expansion boards with internal cabling are installed on the PCI riser cage disconnect all internal cables from the expansion boards to completely remove the cage from the server 6 Disconnect the power cable from the riser board 7 Remove the PCI riser cage a Loosen the captive screw on the front end of the PCI riser cage b Loosen the thumbscrew on the rear end of the PCI riser cage c Grasp ...

Страница 36: ...l the PCI riser cage a On the right side of the PCI riser cage align the small tab on the drive cage with the notch on PCI riser cage On the left side of the PCI riser cage align the pin with the notch on the rear panel b Tighten the thumbscrew to secure the PCI riser cage to the rear panel c Tighten the captive screw to secure the PCI riser cage to the system board 3 If cabled expansion boards ar...

Страница 37: ...ON To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 19 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the se...

Страница 38: ...Operations 38 o Two bay SFF hot plug rear drive cage removal o Six bay SFF hot plug rear drive cage removal ...

Страница 39: ...y Startup and implementation services for both hardware and software HPE Education Services Help train your IT staff For more information on HPE support services see the Hewlett Packard Enterprise website http www hpe com services Optimum environment When installing the server in a rack select a location that meets the environmental standards described in this section Space and airflow requirement...

Страница 40: ...e requirements To ensure continued safe and reliable equipment operation install or position the system in a well ventilated climate controlled environment The maximum recommended ambient operating temperature TMRA for most server products is 35 C 95 F The temperature in the room where the rack is located must not exceed 35 C 95 F CAUTION To reduce the risk of damage to the equipment when installi...

Страница 41: ...in the installation such as branch wiring and receptacles are listed or certified grounding type devices Because of the high ground leakage currents associated with multiple servers connected to the same power source Hewlett Packard Enterprise recommends the use of a PDU that is either permanently wired to the building s branch circuit or includes a nondetachable cord that is wired to an industria...

Страница 42: ...0 138 in the diameter of a screw type terminal must be 4 0 mm 0 157 in 3 Stack each same colored pair of wires and then attach them to the same power source The power cord consists of three wires black red and green For more information see the documentation that ships with the power supply Server warnings and caution WARNING This server is very heavy To reduce the risk of personal injury or damag...

Страница 43: ...ng a component outside the rack Extend only one component at a time A rack may become unstable if more than one component is extended WARNING When installing a server in a telco rack be sure that the rack frame is adequately secured at the top and bottom to the building structure CAUTION Do not operate the server for long periods with the front drive cages extended When the front drive cages are e...

Страница 44: ...umber of these shipping screws depend on how the server was shipped during product delivery Remove these shipping screws before the first time installation of the server into the rack This will allow the front drive cages to be extended out of the chassis Do one or both of the following steps to remove the shipping screws securing the front drive cages 1 Remove the shipping screws on the sides of ...

Страница 45: ...ety requirements and guidelines for manual handling Reduce the weight of the server by removing the drives and power input modules before installing or removing the server from the rack Obtain adequate assistance to lift and stabilize the server during installation or removal Hewlett Packard Enterprise recommends that a minimum of two people are required for installing or removing the server from ...

Страница 46: ...ion below shows the rack rail with the shelf portion highlighted in gray Install the chassis retention brackets on the non shelf portion of the rack rail 3 Install the server into the rack 4 Tighten the rack ear thumbscrews ...

Страница 47: ... devices to the server For information on identifying connectors see Rear panel components on page 9 10 Install the power input module Installing a hot plug DC power input module on page 126 Installing a hot plug AC power input module on page 125 11 To prevent accidental power cord disconnection when sliding the server in and out of the rack secure the power cord in the strain relief strap attache...

Страница 48: ...Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the...

Страница 49: ... Start screen click Configure and Install f To finish the installation follow the onscreen prompts An Internet connection is required to update the firmware and systems software Insight Control server provisioning For multi server remote OS deployment use Insight Control server provisioning for an automated solution For more information see the Insight Control documentation on the Hewlett Packard ...

Страница 50: ...tion on the Hewlett Packard Enterprise website http www hpe com info ProLiantUEFI docs Registering the server To experience quicker service and more efficient support register the product at the Hewlett Packard Enterprise Product Registration website http www hpe com info register ...

Страница 51: ...ing can cause electrostatic discharge Security bezel option The security bezel helps prevent unauthorized physical access to the front panel components Install the security bezel and then lock it with the key provided with the kit Drive options For a list of drive configurations supported in this server see Drive numbering on page 15 The embedded Dynamic Smart Array B140i Controller supports SATA ...

Страница 52: ...They must be either all hard drives or all solid state drives o Drives should be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array Installing a hot plug drive in the front drive cage 1 CAUTION Do not operate the server with any of the front drive cage 1 bays empty To maintain proper airflow and sufficient cooling in the fr...

Страница 53: ...Hardware options installation 53 o LFF drive Press the latch to open the release lever o SFF drive Press the Do Not Remove button to open the release lever 4 Install the drive o LFF drive ...

Страница 54: ...s reporting a temperature value monitor the status of the front drive health thermal LED Front panel LEDs and buttons on page 7 When this LED starts flashing amber immediately slide the drive cages back into the chassis and keep them there until the LED turns green If the iLO 08 HD Max sensor reading is reporting an N A value monitor how long the drive cages have been out of the chassis Before rea...

Страница 55: ...Hardware options installation 55 o SFF drive Press the Do Not Remove button to open the release lever 3 Install the drive o LFF drive ...

Страница 56: ...ww hpe com info smartstorage docs Installing a hot plug drive in the rear drive cage CAUTION Do not operate the server with any of the rear drive bays empty To maintain proper airflow and sufficient cooling in the rear drive cage all drive bays in this cage should have a drive or a drive blank Hewlett Packard Enterprise recommends installing at least one drive in the rear drive cage before operati...

Страница 57: ...installation 57 o SFF drive blank 3 Open the drive release lever o LFF drive Press the latch to open the release lever o SFF drive Press the Do Not Remove button to open the release lever 4 Install the drive o LFF drive ...

Страница 58: ...e cage before operating the server IMPORTANT The 3x2 connector of the power Y cable is reserved for PCI riser cage installation When installing the four bay LFF hot plug rear drive cage or six bay SFF hot plug rear drive cage do not remove the cable tie that secure the split ends of the power Y cable together Four bay LFF hot plug rear drive cage option This rear drive cage option supports low pro...

Страница 59: ...F hot plug rear drive cage a Align the pins on the drive cage with the notches on the rear panel b Tighten the thumbscrews to secure the drive cage to the rear panel c Tighten the captive screws to secure the drive cage to the system board 8 Connect the power Y cable a Connect the common 5x2 connector to the system board ...

Страница 60: ...f you plan to use the Flexible Smart Array P840ar Controller to manage the rear LFF drives connect the rear drive cage to the front drive cage 2 backplane a Release the preinstalled Mini SAS x4 cable from the system board cable clips b Remove the plastic cover from the released Mini SAS x4 cable ...

Страница 61: ... this option kit to the drive backplane b Connect the other end of the cable to the system board Mini SAS connector 11 Install the air baffle on page 32 12 Install the access panel on page 30 13 Install the server into the rack on page 45 14 Hewlett Packard Enterprise recommends installing at least one drive in the rear drive cage Drive cage options on page 58 Populate drive bays based on the driv...

Страница 62: ...tions options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs Installing two bay SFF hot plug rear drive cage and two slot PCI riser cage options 1 Power down the server on page 19 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from ...

Страница 63: ...r cage On the left side of the PCI riser cage align the pin with the notch on the rear panel b Tighten the thumbscrew to secure the PCI riser cage to the rear panel c Tighten the captive screw to secure the PCI riser cage to the system board 9 Remove the cable tie securing the split ends of the power Y cable 10 Connect the power Y cable a Connect the common 5x2 connector to the system board b Conn...

Страница 64: ... plan to use the Flexible Smart Array P840ar Controller to manage the rear SFF drives connect the rear drive cage to the front drive cage 2 backplane a Release the preinstalled Mini SAS x4 cable from the system board cable clips b Remove the plastic cover from the released Mini SAS x4 cable ...

Страница 65: ...nnector drive signal cable to the rear drive backplane c Connect the split ends of the multiconnector drive signal cable to the system board d Close the cable management holder on page 34 13 If you are installing an expansion board in the PCI riser cage install it now Expansion board options on page 118 14 Install the air baffle on page 32 15 Install the access panel on page 30 16 Install the serv...

Страница 66: ...connector 2 Reserved 3 Backplane sideband cable connector 4 Port 1 connector for drives 49 52 5 Port 2 connector for drives 53 54 For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs Install the six bay SFF hot plug rear drive cage option 1 Power down the ser...

Страница 67: ...Hardware options installation 67 6 Remove the rear option blank Retain the blank for future use 7 Do one of the following o Remove the FlexibleLOM blank ...

Страница 68: ...ear drive cage open the cable management holder on page 32 9 Align the pins on the drive cage with the notches on the rear panel 10 Tighten the thumbscrews to secure the drive cage to the rear panel 11 Tighten the captive screws to secure the drive cage to the system board 12 Connect the backplane sideband cable to the rear drive backplane and the system board ...

Страница 69: ... 16 Connect the smaller 5x2 connector of the power Y cable to the drive backplane 17 Secure the cable in the rear drive cage cable clip 18 If you are NOT installing an H240 HBA or a P440 controller for the six bay SFF rear drive cage connect the multiconnector drive signal cable a Connect the common end of the multiconnector drive signal cable to port 2 of the rear drive backplane b Connect the sp...

Страница 70: ...erver into the rack on page 45 23 Hewlett Packard Enterprise recommends installing at least one drive in the rear drive cage Drive cage options on page 58 Populate drive bays based on the drive numbering sequence Start from the drive bay with the lowest device number 24 Power up the server on page 19 Connect the preinstalled Mini SAS x4 cable In this storage cabling option the rear SFF drives 49 5...

Страница 71: ...the rear drive cage cable clip Connect the Mini SAS x4 cable marked as MLB In this storage cabling option the rear SFF drives are managed by the onboard Dynamic Smart Array B140i Controller Both the multiconnector drive signal cable and the Mini SAS x4 cable below will be in use 1 Remove the plastic connector covers from the Mini SAS x4 cable 2 Connect the Mini SAS x4 cable to port 1 of the rear d...

Страница 72: ...AS x4 cables In the six bay SFF rear drive configuration the H240 HBA is supported in the low profile PCIe expansion slots 1 2 5 6 and 7 1 Remove the air scoop from the HBA 2 Remove the full height bracket from the HBA and attach the low profile bracket For more information see the documentation that ships with the option ...

Страница 73: ...ector covers from the Mini SAS x4 cable 6 Connect the two Mini SAS x4 cables to the ports 1 and 2 of the drive backplane 7 Connect the other end of the Mini SAS x4 cables to the HBA 8 Depending on the location of the HBA secure the Mini SAS cables in the rear drive cage cable clip or position them on top of the air baffle ...

Страница 74: ...Ie expansion slot 1 or 2 o H240 HBA Mini SAS cable connections from the PCIe expansion slot 5 6 or 7 Install the P440 controller and its Mini SAS Y cable In the six bay SFF rear drive configuration the P440 controller is supported in the low profile PCIe expansion slots 1 2 5 6 and 7 ...

Страница 75: ...he storage controller and attach the low profile bracket For more information see the documentation that ships with the option 3 If you intend to use an FBWC module install the module on the storage controller Installing the storage controller and FBWC module options on page 92 4 Remove the onboard PCI expansion slot cover ...

Страница 76: ...and 2 of the rear drive backplane The connector marked as P1 must be connected to port 1 and the connector marked as P2 must be connected to port 2 9 Connect the common end of the Mini SAS Y cable to the storage controller 10 Depending on the location of the storage controller secure the Mini SAS Y cable in the rear drive cage cable clip or position it on top of the air baffle o P440 controller Mi...

Страница 77: ...A Mini SAS cable option for rear drive cage This section describes how to connect an existing four bay LFF or two bay SFF hot plug rear drive cage to an H240 Smart HBA using this Mini SAS x4 cable option Install the H240 Smart HBA Mini SAS cable for a rear drive cage option 1 Power down the server on page 19 2 Remove all power a Disconnect each power cord from the power source b Disconnect each po...

Страница 78: ...ons installation 78 o Disconnect the Mini SAS cable connected to the front drive cage 2 backplane from the rear drive backplane o Disconnect the Mini SAS cable from the rear drive backplane and from the system board ...

Страница 79: ... from the rear drive backplane 8 If you are installing the H240 HBA for a two bay SFF hot plug rear drive cage that is connected to the system board disconnect the multiconnector drive signal cable a Open the cable management holder on page 32 b Disconnect the multiconnector drive signal cable from the rear drive backplane and from the system board c Close the cable management holder on page 34 ...

Страница 80: ... the H240 HBA in any of the system board low profile PCIe expansion slots 1 2 5 or 6 do the following a Remove the full height bracket from the HBA and attach the low profile bracket For more information see the documentation that ships with the option b Remove the onboard PCI expansion slot cover ...

Страница 81: ...e For Mini SAS cabling from the PCIe expansion slots 1 and 2 secure the Mini SAS cable in the system board cable clips For Mini SAS cabling from the PCIe expansion slots 5 and 6 position the Mini SAS cable on top of the air baffle Four bay LFF rear drive cage H240 HBA Mini SAS cabling from the PCIe expansion slot 1 or 2 ...

Страница 82: ...dware options installation 82 Four bay LFF rear drive cage H240 HBA Mini SAS cabling from the PCIe expansion slot 5 or 6 Two bay SFF rear drive cage H240 HBA Mini SAS cabling from the PCIe expansion slot 1 ...

Страница 83: ...e H240 HBA Mini SAS cabling from the PCIe expansion slot 5 or 6 11 For the two bay SFF rear drive cage only If you intend to install the H240 HBA in the PCIe riser slot 3 or 4 do the following a Remove the PCI riser cage on page 34 b Remove the riser slot cover ...

Страница 84: ...e on top of the air baffle 12 Install the access panel on page 30 13 Install the server into the rack on page 45 14 Power up the server on page 19 Smart Array P440 Controller Mini SAS Y cable option for rear drive cage This section describes how to connect an existing four bay LFF or two bay SFF hot plug rear drive cage to a Smart Array P440 controller using this Mini SAS Y cable option ...

Страница 85: ... cord from the server 3 Remove the server from the rack on page 28 4 Remove the access panel on page 29 5 Remove the air baffle on page 30 6 If you are installing the P440 controller for the four bay LFF hot plug rear drive cage do one of the following o Disconnect the Mini SAS cable connected to the front drive cage 2 backplane from the rear drive backplane o Disconnect the Mini SAS cable from th...

Страница 86: ...le from the two bay SFF rear drive backplane 8 If you are installing the P440 controller for a two bay SFF hot plug rear drive cage that is connected to the system board disconnect the multiconnector drive signal cable a Open the cable management holder on page 32 b Disconnect the multiconnector drive signal cable from the rear drive backplane and from the system board c Close the cable management...

Страница 87: ...or the four bay LFF rear drive cage Install the P440 controller in the low profile PCIe expansion slots 1 2 5 6 or 7 For the two bay SFF rear drive cage Install the P440 controller in the low profile PCIe expansion slots 1 5 6 or 7 a Remove the full height bracket from the storage controller and attach the low profile bracket For more information see the documentation that ships with the option b ...

Страница 88: ...plane and the storage controller e Depending on the drive configuration type and the location of the controller board secure the Mini SAS Y cable in the system board clips or position it on top of the air baffle Four bay LFF rear drive cage P440 controller Mini SAS Y cable connection from the PCIe expansion slot 1 or 2 ...

Страница 89: ...llation 89 Four bay LFF rear drive cage P440 controller Mini SAS Y cable connection from the PCIe expansion slot 5 6 or 7 Two bay SFF rear drive cage P440 controller Mini SAS Y cable connection from the PCIe expansion slot 1 ...

Страница 90: ...6 or 7 12 For the two bay SFF rear drive cage only Install the P440 controller in the riser board slot 3 or 4 a Remove the PCI riser cage on page 34 b Remove the riser slot cover c Install the storage controller d Install the PCI riser cage on page 36 e Connect the Mini SAS Y cable to the rear drive backplane and the storage controller ...

Страница 91: ...e Battery Pack The DDR cache module buffers and stores data being written by an integrated Gen9 P series Smart Array Controller This server supports the 96 W Smart Storage Battery Pack This battery pack can support up to 24 devices Devices in this context refer to the Smart Array Controller or NVDIMM associated with the cache module The battery pack might have a low charge when installed If the ba...

Страница 92: ...2 PCIe3 x16 16 8 4 1 low profile standup Yes Yes Yes Yes Riser slot 3 PCIe3 x8 8 4 1 full height half length Yes Yes Yes Yes Yes Riser slot 4 PCIe3 x8 8 4 1 full height half length Yes Yes Yes Yes Yes Slot 5 PCIe3 x16 16 8 4 1 low profile standup Yes Yes Yes Yes Slot 6 PCIe3 x8 8 4 1 low profile standup Yes Yes Yes Yes Slot 7 PCIe3 x16 16 8 4 1 low profile standup Yes Yes Yes Yes When an H240 HBA ...

Страница 93: ...he module is installed on the controller board a Connect the cache module backup power cable to the module b Install the cache module on the storage controller 8 If installed remove the rear drive cage Remove a rear drive cage on page 37 9 If installed remove the six bay SFF rear drive cage Remove a rear drive cage on page 37 10 If an expansion board is installed on the PCI riser cage remove the P...

Страница 94: ...e 118 13 Connect all necessary internal cables to the storage controller For internal drive cabling information see Storage cabling on page 138 14 If a cache module is installed on a storage controller located in the onboard PCIe expansion slots 1 or 2 do the following a Open the cable management holder on page 32 b Connect the cache module backup power cable to the system board c Close the cable ...

Страница 95: ...e arrays see the HPE Smart Storage Administrator User Guide on the Hewlett Packard Enterprise website http www hpe com info smartstorage docs Installing the Smart Storage Battery For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs CAUTION In systems that use...

Страница 96: ...wo slot PCI riser cage option required PCIe3 x8 riser board slots 3 and 4 For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs Installing the M 2 SSD enablement board 1 Power down the server on page 19 2 Remove all power a Disconnect each power cord from the ...

Страница 97: ...Hardware options installation 97 a Remove the full height bracket from the M 2 SSD enablement board b Install the low profile bracket on the M 2 SSD enablement board ...

Страница 98: ...allation 98 c Remove the onboard PCI expansion slot cover d Install the M 2 SSD enablement board Verify that the board is firmly seated in the slot M 2 SSD enablement board installed in the onboard PCIe3 x8 expansion slot 1 ...

Страница 99: ... 2 e Open the cable management holder on page 32 f Connect the SATA cables to the M 2 SSD enablement board and the system board g Close the cable management holder on page 34 h Secure the extra length of the SATA cables in the cable management holder M 2 SSD cabling from the onboard PCIe3 x8 expansion slot 1 ...

Страница 100: ...stall the M 2 SSD enablement board in the PCI riser cage do the following a Remove the PCI riser cage on page 34 b Remove the riser slot cover c Install the M 2 SSD enablement board Verify that the board is firmly seated in the slot M 2 SSD enablement board installed in the PCIe3 x8 riser board slot 3 ...

Страница 101: ...the extra length of the SATA cables in the cable management holder 8 Install the air baffle on page 32 9 Install the access panel on page 30 10 Install the server into the rack on page 45 11 Power up the server on page 19 To manage and monitor the SSD modules use Smart Storage Administrator http www hpe com servers ssa Installing an SSD module on the M 2 SSD enablement board 1 Power down the serve...

Страница 102: ...emove the PCI riser cage on page 34 o If you intend to install the SSD module in an M 2 SSD enablement board located in an onboard expansion slot disconnect the existing M 2 SSD SATA cable from the enablement board and then remove the enablement board 7 Install the SSD module on the M 2 SSD enablement board 8 Do one of the following o If removed install the PCI riser cage on page 36 o If removed i...

Страница 103: ...a processor and a heatsink CAUTION To prevent possible server malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part number IMPORTANT If installing a processor with a faster speed update the system ROM before installing the processor IMPORTANT Processor socket 1 must be populated at all times or the server does not function For optimum perf...

Страница 104: ... illustration and then open the processor retaining bracket 7 Remove the clear processor socket cover Retain the processor socket cover for future use CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts ...

Страница 105: ...When the processor is installed properly inside the processor retaining bracket the processor retaining bracket clears the flange on the front of the socket CAUTION Do not press down on the processor Pressing down on the processor may cause damage to the processor socket and the system board Press only in the area indicated on the processor retaining bracket 10 Press and hold the processor retaini...

Страница 106: ...sink 12 Install the heatsink a Position the heatsink on the processor backplate b Tighten one pair of diagonally opposite screws halfway and then tighten the other pair of screws c Finish the installation by completely tightening the screws in the same sequence 13 Install the air baffle on page 32 ...

Страница 107: ...he Smart Storage Battery cable 15 If the server is being upgraded from a single processor nonredundant fan configuration to a dual processor nonredundant fan configuration install the fan included in this processor option kit a Remove the fan blank from fan bay 5 ...

Страница 108: ...all the fan in fan bay 5 16 To enable fan redundancy in a dual processor configuration all 10 fan bays should be populated Obtain a Redundant Fan Option Kit PN 806562 B21 and install five more fans in fan bays 6 10 a Remove the fan cage cover ...

Страница 109: ...09 b Install the fans in fan bays 6 10 17 The PCIe expansion slots 5 7 are associated with processor 2 To enable expansion board installation in these now active slots remove the slot cover air blocker a Remove the air blocker screws ...

Страница 110: ...19 Install the server into the rack on page 45 20 Power up the server on page 19 Redundant fan option To provide sufficient airflow to the system if a fan fails the server supports redundant fans For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs Fan popula...

Страница 111: ...bays 1 5 o Fan bays 6 10 have a single fan cage cover Dual processor redundant configuration Fans are required in all 10 fan bays Install the fan option WARNING To reduce the risk of personal injury from hot surfaces allow the internal system components to cool before touching them To install the component 1 Power down the server on page 19 2 Remove all power a Disconnect each power cord from the ...

Страница 112: ...ities and higher bandwidth All types are referred to as DIMMs when the information applies to all types When specified as LRDIMM or RDIMM the information applies to that type only All memory installed in the server must be of the same type Memory processor compatibility information For the latest memory configuration information see the product QuickSpecs on the Hewlett Packard Enterprise website ...

Страница 113: ...ber of DIMMs installed per channel processor model and the speed selected in the BIOS Platform Configuration RBSU of the UEFI System Utilities HPE UEFI System Utilities on page 159 Populated DIMM speed Intel Xeon E5 2600 v3 processor installed Type Rank 1 DIMM per channel MT s RDIMM Single 2133 RDIMM Dual 2133 LRDIMM Dual 2133 LRDIMM Quad 2133 Populated DIMM speed Intel Xeon E5 2600 v4 processor i...

Страница 114: ...manageability software Memory subsystem architecture The memory subsystem in this server is divided into channels Each processor supports four channels and each channel supports one DIMM slot Channel Population order Slot number 1 A 1 2 B 2 3 C 4 4 D 3 DIMM slots are identified by number and by letter Letters identify the population order Slot numbers are reported by ROM messages during boot and a...

Страница 115: ... and refer to the following illustration and table Item Description Definition 1 Capacity 8 GB 16 GB 32 GB 64 GB 2 Rank 1R Single rank 2R Dual rank 4R Quad rank 3 Data width on DRAM x4 4 bit x8 8 bit 4 Memory generation DDR4 5 Maximum memory speed 2133 MT s 2400 MT s 6 CAS latency P 15 T 17 7 DIMM type R RDIMM registered L LRDIMM load reduced For more information about product features specificati...

Страница 116: ...fication when a DIMM is degrading and has a higher probability of uncorrectable memory error Online Spare memory configuration Online spare memory provides protection against degraded DIMMs by reducing the likelihood of uncorrected memory errors This protection is available without any operating system support Online spare memory protection dedicates one rank of each memory channel for use as spar...

Страница 117: ...hannel must have a spare rank A single dual rank DIMM is not a valid configuration Mirrored Memory population guidelines For Mirrored Memory mode configurations observe the following guidelines Observe the general DIMM slot population guidelines Install DIMMs in either channel 1 and channel 2 or channel 3 and channel 4 Installed DIMMs must be identical in terms of size and organization In multi pr...

Страница 118: ...y protection mode Expansion board options For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause ESD CAUTION T...

Страница 119: ...t cover c Verify that any switches or jumpers on the expansion board are set properly For more information see the documentation that ships with the option d Install the expansion board Verify that the board is firmly seated in the slot 6 To install a full height half length PCIe x8 expansion board the two slot PCI riser cage option is required Installing two bay SFF hot plug rear drive cage and t...

Страница 120: ...air baffle on page 32 10 Install the access panel on page 30 11 Install the server into the rack on page 45 12 Connect all necessary external cabling to the expansion board For more information on these cabling requirements see the documentation that ships with the option 13 Power up the server on page 19 FlexibleLOM adapter option For more information about product features specifications options...

Страница 121: ...ower source b Disconnect each power cord from the server 3 Remove the server from the rack on page 28 4 Remove the access panel on page 29 5 Remove the FlexibleLOM blank 6 Install the FlexibleLOM adapter 7 Install the access panel on page 30 8 Install the server into the rack on page 45 9 Connect the LAN segment cables 10 Power up the server on page 19 ...

Страница 122: ...ents properly ground the server before beginning any installation procedure Improper grounding can cause ESD To install the component 1 Power down the server on page 19 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from the rack on page 28 4 Remove the access panel on page 29 5 If installed remove the rear dri...

Страница 123: ...the UEFI documentation on the Hewlett Packard Enterprise website http www hpe com info ProLiantUEFI docs IMPORTANT If the iLO configuration settings are reset to the default values remote access to the machine will be lost Access the physical machine and repeat the procedure described in this section to re enable the dedicated iLO management connector To enable the dedicated iLO management module ...

Страница 124: ...er cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the equipment WARNING To reduce the risk ...

Страница 125: ...upply 5 To prevent accidental power cord disconnection when sliding the server in and out of the rack secure the power cord in the strain relief strap attached to the power input module handle a Unwrap the strain relief strap from the power input module handle CAUTION Avoid tight bend radii to prevent damaging the internal wires of a power cord or a server cable Never bend power cords and server c...

Страница 126: ...e following input power cord option might be purchased from an authorized Hewlett Packard Enterprise reseller J6X43A HPE 12 AWG 48 V DC 3 0 m Power Cord If you are not using an input power cord option the power supply cabling should be made in consultation with a licensed electrician and be compliant with local code If you are replacing the factory installed ground lug use the KST RNB5 5 crimp ter...

Страница 127: ...sconnect power at the PDU The end product may have multiple power supplies To remove all power from the product disconnect the power for each power supply In accordance with applicable national requirements for Information Technology Equipment and Telecommunications Equipment this power supply only connects to DC power sources that are classified as SELV or TNV Generally these requirements are bas...

Страница 128: ...Hardware options installation 128 3 Remove the ring tongue 4 Crimp the ring tongue to the ground cable from the 48 V DC power source ...

Страница 129: ...Hardware options installation 129 5 Remove the terminal block connector 6 Loosen the screws on the terminal block connector ...

Страница 130: ...e ground screw and washer and tighten to 1 47 N m 13 lb in of torque The ground wire must be connected before the 48 V wire and the return wire 8 Insert the 48 V wire into the left side of the terminal block connector and then tighten the screw to 1 3 N m 10 lb in of torque ...

Страница 131: ... power cord disconnection when sliding the server in and out of the rack secure the power cord wires and or cables in the strain relief strap attached to the power input module handle a Unwrap the strain relief strap from the power input module handle CAUTION Avoid tight bend radii to prevent damaging the internal wires of a power cord or a server cable Never bend power cords and server cables tig...

Страница 132: ...nect the power cord to the 48 V DC power source or PDU 14 Turn on the 48 V power source or switch the PDU breaker to the on position to supply 48 V to the power supply 15 Be sure that the power supply LED is green HP Trusted Platform Module option Trusted Platform Module TPM Notice HP Special Reminder Before enabling Trusted Platform Module TPM functionality on this system you must ensure that you...

Страница 133: ...When installing or replacing a TPM observe the following guidelines Do not remove an installed TPM Once installed the TPM becomes a permanent part of the system board When installing or replacing hardware Hewlett Packard Enterprise service providers cannot enable the TPM or the encryption technology For security reasons only the customer can enable these features When returning a system board for ...

Страница 134: ...ersonal injury from hot surfaces allow the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause ESD 1 Power down the server on page 19 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the ser...

Страница 135: ...sfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data 7 Install the TPM board Press down on the connector to seat the board System board components on page 12 8 Install the TPM security rivet by pressing the rivet firmly into the system board 9 Do one of the following ...

Страница 136: ...enter Recovery Mode after BitLocker detects a possible compromise of system integrity To help ensure maximum security observe the following guidelines when retaining the recovery key password Always store the recovery key password in multiple locations Always store copies of the recovery key password away from the server Do not save the recovery key password on the encrypted hard drive Enabling th...

Страница 137: ...Press the ESC key to exit System Utilities Then press the Enter key when prompted to reboot the server The server then reboots a second time without user input During this reboot the TPM setting becomes effective 9 Enable TPM functionality in the OS such as Microsoft Windows BitLocker or measured boot For more information on adjusting TPM usage in BitLocker see the Microsoft website http support m...

Страница 138: ... the cables are not in a position where they can be pinched or crimped Storage cabling 24 bay LFF hot plug SAS SATA front drive cabling Cabling for when both the front LFF drive cages 1 and 2 are connected to the Flexible Smart Array P840ar Controller Item Description 1 Front LFF drive cage 2 Mini SAS Y cable 2 Front LFF drive cage 2 power cable 3 Front LFF drive cage 1 Mini SAS Y cable 4 Front LF...

Страница 139: ...le 2 LFF front drive cage 2 power cable 3 LFF front drive cage 1 Mini SAS Y cable 4 LFF front drive cage 1 power cable 48 bay SFF hot plug SAS SATA front drive cabling Cabling for when both the front SFF drive cages 1 and 2 are connected to the Flexible Smart Array P840ar Controller Item Description 1 Front SFF drive cage 2 Mini SAS Y cable 2 Front SFF drive cage 2 power cable 3 Front SFF drive ca...

Страница 140: ...n Item Description 1 Front SFF drive cage 2 Mini SAS Y cable 2 Front SFF drive cage 2 power cable 3 Front SFF drive cage 1 power cable 4 Front SFF drive cage 1 Mini SAS Y cable Four bay LFF hot plug SAS SATA rear drive cabling Four bay LFF hot plug SAS SATA rear drive cabling to the front drive cage 2 backplane Item Description 1 Rear LFF drive cage power cable 2 Rear LFF drive cage Mini SAS cable...

Страница 141: ...Item Description 1 Rear LFF drive cage Mini SAS x4 cable 2 Rear LFF drive cage power cable Four bay LFF hot plug SAS SATA rear drive cabling to the H240 HBA installed in the PCIe expansion slot 1 or 2 Item Description 1 Rear LFF drive cage Mini SAS x4 cable 2 Rear LFF drive cage power cable ...

Страница 142: ...5 or 6 Item Description 1 Rear LFF drive cage Mini SAS x4 cable 2 Rear LFF drive cage power cable Four bay LFF hot plug SAS SATA rear drive cabling to the P440 Smart Array Controller installed in the PCIe expansion slot 1 or 2 Item Description 1 Rear LFF drive cage power cable 2 Rear LFF drive cage Mini SAS Y cable ...

Страница 143: ...ni SAS Y cable 2 Rear LFF drive cage power cable Two bay SFF hot plug SAS SATA rear drive cabling Two bay SFF hot plug SAS SATA rear drive cabling to the front drive cage 2 backplane Item Description 1 Rear SFF drive cage and two slot PCI riser board power Y cable 2 Rear SFF drive cage Mini SAS cable Two bay SFF hot plug SATA rear drive cabling to the onboard SATA connectors 4 and 5 ...

Страница 144: ... Description 1 Rear SFF drive cage and two slot PCI riser board power Y cable 2 Rear SFF drive cage multiconnector signal cable Two bay SFF hot plug SAS SATA rear drive cabling to the H240 HBA installed in the PCIe expansion slot 1 Item Description 1 Rear SFF drive cage Mini SAS cable 2 Rear SFF drive cage and two slot PCI riser board power Y cable ...

Страница 145: ...ear SFF drive cage Mini SAS cable 2 Rear SFF drive cage and two slot PCI riser board power Y cable Two bay SFF hot plug SAS SATA rear drive cabling to the P440 Smart Array Controller installed in the PCIe expansion slot 1 Item Description 1 Rear SFF drive cage Mini SAS Y cable 2 Rear SFF drive cage and two slot PCI riser board power Y cable ...

Страница 146: ...1 Rear SFF drive cage Mini SAS Y cable 2 Rear SFF drive cage and two slot PCI riser board power Y cable Two bay SFF hot plug SAS SATA rear drive cabling to the P440 Smart Array Controller installed in the PCIe expansion slot 5 6 or 7 Item Description 1 Rear SFF drive cage Mini SAS Y cable 2 Rear SFF drive cage and two slot PCI riser board power Y cable ...

Страница 147: ...TA connectors Item Description 1 Rear SFF backplane sideband cable 2 Rear SFF drive cage preinstalled Mini SAS x4 cable 3 Rear SFF drive cage power cable 4 Rear SFF drive cage multiconnector signal cable Six bay LFF hot plug SATA rear drive cabling to the onboard Mini SAS and SATA connectors Item Description 1 Rear SFF backplane sideband cable 2 Mini SAS x4 cable ...

Страница 148: ...plug SAS SATA rear drive cabling to the H240 HBA installed in the PCIe expansion slot 1 or 2 Item Description 1 Rear SFF backplane sideband cable 2 Mini SAS x4 cable 3 Rear SFF drive cage power cable 4 Mini SAS x4 cable Six bay LFF hot plug SAS SATA rear drive cabling to the H240 HBA installed in the PCIe expansion slot 5 6 or 7 ...

Страница 149: ... hot plug SAS SATA rear drive cabling to the P440 Smart Array Controller installed in the PCIe expansion slot 1 or 2 Item Description 1 Rear SFF backplane sideband cable 2 Mini SAS Y cable 3 Rear SFF drive cage power cable Six bay LFF hot plug SAS SATA rear drive cabling to the P440 Smart Array Controller installed in the PCIe expansion slot 5 6 or 7 ...

Страница 150: ...SATA cable connections part of the cable management holder image is removed from this section s illustrations M 2 SSD cabling from the onboard PCIe3 x8 expansion slot 1 Item Description 1 M 2 SSD 1 SATA cable 2 M 2 SSD 2 SATA cable M 2 SSD cabling from the onboard PCIe3 x16 expansion slot 2 Item Description 1 M 2 SSD 1 SATA cable 2 M 2 SSD 2 SATA cable ...

Страница 151: ... FBWC module options on page 92 when a Smart Array P Series controller is installed Depending on the controller option installed the actual storage controller connectors might look different from what is shown in this section FBWC module backup power cabling from a standup Smart Array P44x Controller installed in the onboard PCIe3 x8 expansion slot 1 For clarity of the FBWC module backup power cab...

Страница 152: ...Cabling 152 FBWC module backup power cabling from an Smart Array P841 Controller installed in the PCI riser cage Smart Storage Battery cabling ...

Страница 153: ...ssembly power cable 2 Fan assembly signal cable Ambient temperature sensor cabling This cable is present in SFF drive configurations only the ambient temperature sensor function in LFF drive configurations is integrated in the front LFF drive cage 1 backplane ...

Страница 154: ...Cabling 154 Front panel cabling Item Description 1 Front I O cable 2 Front USB 2 0 cable ...

Страница 155: ...ns and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs HPE iLO The iLO 4 subsystem is a standard component of ProLiant servers that simplifies initial server setup server health monitoring power and thermal optimization and remote server administration The iLO 4 subsystem includes an intelligent microprocessor secure memory and a dedicate...

Страница 156: ...o Service and Support The Active Health System monitors and records changes in the server hardware and system configuration The Active Health System assists in diagnosing problems and delivering rapid resolution if server failures occur The Active Health System collects the following types of data Server model Serial number Processor model and speed Storage capacity and speed Memory capacity and s...

Страница 157: ...em in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following From within HPE SIM From within UEFI System Utilities HPE UEFI System Utilities on page 159 From within the Embedded UEFI shell on page 161 From within operating system specific IML viewers o For Windows IML Viewer o For Linux IML Viewer...

Страница 158: ...ality HPE Insight Diagnostics on page 158 provides survey functionality that gathers critical hardware and software information on ProLiant servers This functionality supports operating systems that are supported by the server For operating systems supported by the server see the Hewlett Packard Enterprise website http www hpe com info supportos If a significant change occurs between data gatherin...

Страница 159: ...ver is booted to an operating system included on the ISO file so that the server can be updated automatically with no user interaction or updated in interactive mode For more information or to download SPP see one of the following pages on the Hewlett Packard Enterprise website Service Pack for ProLiant download page http www hpe com servers spp download Smart Update Server Firmware and Driver Upd...

Страница 160: ...een restored Default configuration settings are sufficient for typical server operations however you can modify configuration settings as needed The system prompts you for access to the UEFI System Utilities each time the system is powered up Flexible boot control This feature enables you to do the following Add Boot Options o Browse all FAT16 and FAT32 file systems o Select an X64 UEFI applicatio...

Страница 161: ...nature can execute during the boot process Only operating systems that support Secure Boot and have an EFI boot loader signed with one of the authorized keys can boot when Secure Boot is enabled For more information about supported operating systems see the HPE UEFI System Utilities and Shell Release Notes for HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise website http www hpe com inf...

Страница 162: ... the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access UEFI System Utilities 2 Select the System Configuration BIOS Platform Configuration RBSU Advanced Options Advanced System ROM Options Serial Number and then press the Enter key 3 Enter the serial number and press the Enter key The following message appears...

Страница 163: ...ovides legacy USB support in the pre boot environment prior to the operating system loading for USB 1 0 and USB 2 0 speeds While USB 3 0 ports can be used with all devices in Legacy BIOS Boot Mode they are not available at USB 3 0 speeds in the pre boot environment Standard USB support USB support from within the operating system is provided by the OS through the appropriate USB device drivers Sup...

Страница 164: ... the existing ROM version even if you experience a power failure while flashing the ROM Keeping the system current Access to Hewlett Packard Enterprise Support Materials Access to some updates for ProLiant Servers may require product entitlement when accessed through the Hewlett Packard Enterprise Support Center support portal Hewlett Packard Enterprise recommends that you have an HP Passport set ...

Страница 165: ...hing for the component always select OS Independent to locate the binary file 2 Copy the binary file to a USB media or iLO virtual media 3 Attach the media to the server 4 Boot to Embedded Shell 5 To obtain the assigned file system volume for the USB key enter Map r For more information about accessing a file system from the shell see the HPE UEFI Shell User Guide for HPE ProLiant Gen9 Servers on ...

Страница 166: ...rovisioning supported OS use Intelligent Provisioning on page 157 and its Configure and Install feature to install the OS and latest supported drivers If you do not use Intelligent Provisioning to install an OS drivers for some of the new hardware are required These drivers as well as other option drivers ROM images and value add software can be downloaded as part of an SPP If you are installing d...

Страница 167: ...o ossupport HPE Technology Service Portfolio Connect to Hewlett Packard Enterprise for assistance on the journey to the new style of IT The Hewlett Packard Enterprise Technology Services delivers confidence and reduces risk to help you realize agility and stability in your IT infrastructure Utilize our consulting expertise in the areas of private or hybrid cloud computing big data and mobility req...

Страница 168: ... Gen9_TSG_es German http www hpe com support Gen9_TSG_de Japanese http www hpe com support Gen9_TSG_ja Simplified Chinese http www hpe com support Gen9_TSG_zh_cn The HPE ProLiant Gen9 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select...

Страница 169: ...ry pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product Replace the system battery 1 ...

Страница 170: ...lacement 170 3 Slightly push the metal tab then install the system battery in the socket For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider ...

Страница 171: ...ng Warranties Regulatory information Safety and regulatory compliance For important safety environmental and regulatory information see Safety and Compliance Information for Server Storage Power Networking and Rack Products available at the Hewlett Packard Enterprise website http www hpe com support Safety Compliance EnterpriseProducts Belarus Kazakhstan Russia marking Manufacturer and Local Repre...

Страница 172: ...clude YWW where Y indicates the year counting from within each new decade with 2000 as the starting point for example 238 2 for 2002 and 38 for the week of September 9 In addition 2010 is indicated by 0 2011 by 1 2012 by 2 2013 by 3 and so forth YYWW where YY indicates the year using a base year of 2000 for example 0238 02 for 2002 and 38 for the week of September 9 Turkey RoHS material content de...

Страница 173: ...atic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance...

Страница 174: ...oved hardware configurations the supported system inlet temperature range is extended 5 C to 10 C 41 F to 50 F and 35 C to 40 C 95 F to 104 F at sea level with an altitude derating of 1 0 C per every 175 m 1 8 F per every 574 ft above 900 m 2953 ft to a maximum of 3048 m 10 000 ft 40 C to 45 C 104 F to 113 F at sea level with an altitude derating of 1 0 C per every 125 m 1 8 F per every 410 ft abo...

Страница 175: ...ly PN 720479 B21 HPE 800 W Flex Slot Titanium Hot plug Power Supply PN 720482 B21 HPE 800 W Flex Slot 48 V DC Hot plug Power Supply PN 720480 B21 HPE 800 W Flex Slot Universal Hot plug Power Supply PN 720484 B21 These are HPE Flexible Slot Power Supply products for ProLiant servers For more information about the power supply features specifications and compatibility see the Hewlett Packard Enterpr...

Страница 176: ...cumentation to identify the recommended software update method To download product updates go to either of the following o Hewlett Packard Enterprise Support Center Get connected with updates page http www hpe com support e updates o Software Depot website http www hpe com support softwaredepot To view and update your entitlements and to link your contracts and warranties with your profile go to t...

Страница 177: ...hat an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the Hewlett Packard Enterprise Support Cen...

Страница 178: ...rd consultez le site Web Hewlett Packard Enterprise http www hpe com support selfrepair Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fas...

Страница 179: ...nzeichnet CSR Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar Wenn Sie Hilfe benötigen können Sie das Hewlett Packard Enterprise Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien von ...

Страница 180: ...á cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard Enterprise póngase en contacto con su proveedor de servicios local Si está interesado en el programa para Norteamérica visite la página web de Hewlett Packard En...

Страница 181: ... obra do serviço Opcional Peças cujo reparo feito pelo cliente é opcional Essas peças também são projetadas para o reparo feito pelo cliente No entanto se desejar que a Hewlett Packard Enterprise as substitua pode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia destinado ao produto OBSERVAÇÃO Algumas peças da Hewlett Packard Enterprise não são projetadas para o ...

Страница 182: ...Support and other resources 182 ...

Страница 183: ...Support and other resources 183 ...

Страница 184: ...atic secure submission of hardware event notifications to Hewlett Packard Enterprise which will initiate a fast and accurate resolution based on your product s service level Hewlett Packard Enterprise strongly recommends that you register your device for remote support For more information and device support details go to the Insight Remote Support website http www hpe com info insightremotesuppor...

Страница 185: ...ection API application program interface ASHRAE American Society of Heating Refrigerating and Air Conditioning Engineers ASR Automatic Server Recovery AWG American wire gauge CAS column address strobe CSA Canadian Standards Association CSR Customer Self Repair DDR3 double data rate 3 DDR4 double data rate 4 FAT file allocation table ...

Страница 186: ...trator IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log ISO International Organization for Standardization JBOD just a bunch of disks JSON JavaScript Object Notation LFF large form factor LOM Lights Out Management LRDIMM load reduced dual in line memory module NAND Not AND NMI nonmaskable interrupt ...

Страница 187: ...onent Interconnect Express PDU power distribution unit POST Power On Self Test QR code quick response code RBSU ROM Based Setup Utility RDIMM registered dual in line memory module REST representational state transfer RoHS Restriction of Hazardous Substances SAS serial attached SCSI SATA serial ATA SD Secure Digital SELV separated extra low voltage ...

Страница 188: ...state device STD standard DIMM voltage TMRA recommended ambient operating temperature TNV telephone network voltage TPM Trusted Platform Module UEFI Unified Extensible Firmware Interface UID unit identification VC Virtual Connect VCA Version Control Agent VCRM Version Control Repository Manager ...

Страница 189: ...tion send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date located on the front cover of the document For online help content include the product name product version help edition and publication date located on the legal notices page ...

Страница 190: ... front panel 7 components identification 7 components rear panel 9 components system board 12 configuration of system 155 configuration settings 161 contacting HPE 176 crash dump analysis 14 CSR customer self repair 177 D DC power supply 41 126 Declaration of Conformity 171 172 dedicated iLO management module option 122 dedicated iLO management module enabling 123 default settings 116 diagnosing p...

Страница 191: ...ort 167 HPE Dual 8Gb microSD USB device 124 HPE Insight Diagnostics 157 158 HPE Insight Diagnostics survey functionality 158 HPE Insight Remote Support software 167 HPE Proactive Care 167 HPE SmartDrive LED definitions 16 HPE SmartMemory 114 HPE SSA HPE Smart Storage Administrator 155 162 HPE support services 39 167 176 HPE Systems Insight Manager SIM 157 158 HPE UEFI System Utilities 159 160 humi...

Страница 192: ...cs 77 91 115 155 R rack warnings 43 RAID configuration 162 rear panel components 9 rear panel LEDs 11 recommended ambient operating temperature TMRA 40 recovery key 136 redundant fan 110 redundant power supply 124 redundant ROM 164 re entering the server serial number 162 registering the server 50 regulatory compliance information 171 requirements airflow 39 requirements electrical grounding 41 re...

Страница 193: ... Module 132 136 TPM connector 12 troubleshooting resources 168 Turkey RoHS material content declaration 172 two slot PCI riser cage 62 U UID unit identification 7 UID button 8 UID LED 7 Ukraine RoHS material content declaration 172 updating the firmware 164 166 updating the system ROM 164 166 UPS uninterruptible power supply 40 USB connector 12 USB devices 124 USB support 163 utilities 155 159 160...

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