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HP 640 ProBook G3 Notebook PC

HP 650 ProBook G3 Notebook PC

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

Содержание 640 ProBook G3 Series

Страница 1: ...HP 640 ProBook G3 Notebook PC HP 650 ProBook G3 Notebook PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Страница 2: ...f Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Windows 10 is automatically updated which is always enabled ISP fees may apply and additional requirements may apply over time for updates See http www microsoft com The information contained herein is subject to change without notice The only wa...

Страница 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Страница 4: ...iv Safety warning notice ...

Страница 5: ... 20 3 Illustrated parts catalog 22 Computer major components 22 Display assembly subcomponents 27 Mass storage devices 29 Miscellaneous parts 30 4 Removal and replacement procedures preliminary requirements 32 Tools required 32 Service considerations 32 Plastic parts 32 Cables and connectors 33 Drive handling 33 Grounding guidelines 34 Electrostatic discharge damage 34 Packaging and transporting g...

Страница 6: ...wer button board 69 Fingerprint reader select products only 70 Smart card reader 72 Near Field Communication module 74 Audio board 76 Serial board 78 Display assembly 80 6 Computer Setup BIOS TPM and HP Sure Start 86 Using Computer Setup 86 Starting Computer Setup 86 Using a USB keyboard or USB mouse to start Computer Setup BIOS 86 Navigating and selecting in Computer Setup 86 Restoring factory se...

Страница 7: ... 95 Using HP Recovery media to recover 95 Changing the computer boot order 96 Removing the HP Recovery partition select products only 97 9 Specifications 98 Computer specifications 98 35 56 cm 14 in display specifications 100 39 62 cm 15 6 in display specifications 103 Hard drive specifications 104 Solid state drive specifications 107 10 Power cord set requirements 110 Requirements for all countri...

Страница 8: ...viii ...

Страница 9: ... Chipset Intel Kabylake Chipset The chipset is integrated with the processor Skylake PCH QM175 select products only Graphics Intel UMA Graphics GT2 with shared video memory AMD Radeon R7 M465 128 bit w 2 GB GDDR5 128Mb x 32 1 35V 5Gbps Qty 4 Supporting 2 display port and 1 D sub through docking Supports 3 independent displays when on the Quest 2 dock Panel Anti glare panels for 14 products 14 0 HD...

Страница 10: ... WWAN 14 0 FHD Slim eDP SVA 60 300 nits 1920 x 1080 Touch with camera and with WWAN Chemically Strengthened Soda Lime Glass GF2 MM Air Gap Bonded Memory Two SODIMM slots Both slots are customer accessible upgradeable DDR4 PC4 SODIMMS System supports run rate at 2133 Supports Dual Channel Memory up to 16 GB DDR4 PC4 SODIMMS System supports run rate at 2400 select products only 4096 MB Total System ...

Страница 11: ...lle LM 10 100 1000 Ethernet NIC with dash Support supports roadmap processors Intel I219V Jacksonville V 10 100 1000 Ethernet NIC with dash Support supports kit processors The following support HBMA via UEFI PXE boot and Windows OS embedded NIC Quest HP3005 Ace Plus Bert and Ernie The following dongles only support S3 wake on LAN Ace Plus S3 S4 S5 wake on LAN Wireless LAN WPAN Bluetooth BT 4 0 onl...

Страница 12: ... 3FF micro SIM user accessible on side of unit WWAN options via connector Foxconn HP lt4120 LTE EVDO HSPA w GPS M 2 Amstel WW except Indonesia China India Japan Huawei HP lt4132 LTE HSPA w GPS M 2 Macan APJ LA EMEA Fibocom HP hs3210 WW HSPA w o GPS Wrangler 2 WWAN Antennas 2 world wide 5 band configured at top of panel on all units Supports No WWAN option Supports WWAN After Market Option for Euro...

Страница 13: ...t PFC 3 pin 4 5mm select products only Power Cord localized 2 wire plug 1m 3 wire plug 1 8m 3 wire plug 1m Security Supports Security Lock TPM 2 0 Infineon soldered down Fingerprint Reader select products only Integrated Smart Card Reader Active Preboot Authentication Password Smart Card Operating system Operating System Version Windows 10 Redstone 1 Preinstalled Win 10 Home 64 Win 10 Home 64 Sing...

Страница 14: ...Category Description FreeDOS 2 0 Serviceability End user replaceable parts AC adapter 6 Chapter 1 Product description ...

Страница 15: ... Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmenta...

Страница 16: ...puter 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from the memory card reader 7 USB 3 x port Connects a USB device such as a cell phone camera activity tracker or smartwatch and provides data transfer 8 RJ 45 network jack status lights Connects a network cable Green right The network ...

Страница 17: ...ternal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 Optical drive select products only Depending on your computer model reads an optical disc or reads and writes to an optical disc 4 Optical drive light select products only On The optical drive is in use Off The optical drive is not in use 5 Optical drive eject button select pr...

Страница 18: ...bcam Type camera in the taskbar search box and then select Camera 6 Near Field Communication NFC tapping area select products only Tap another NFC enabled device to the NFC tapping area to transfer files The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the...

Страница 19: ...only Functions like the left button on an external mouse 3 TouchPad light On The TouchPad is off Off The TouchPad is on 4 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen 5 Left TouchPad button Functions like the left button on an external mouse 6 Right pointing stick button select products only Functions like the right button on an external mouse 7 Righ...

Страница 20: ...rophone mute light Amber Microphone sound is off Off Microphone sound is on 3 Num lk light On Num lk is on 4 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off 5 Mute light Amber Computer sound is off White Computer sound is on 6 Caps lock...

Страница 21: ...ss the button briefly to exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Type power options in the taskbar search b...

Страница 22: ...wireless connection A wireless network must be set up before a wireless connection is possible 4 Volume mute button Mutes and restores speaker sound 5 Fingerprint reader select products only Allows a fingerprint logon to Windows instead of a password logon 14 Chapter 2 External component identification ...

Страница 23: ... used system functions in combination with the fn key See Using the hot keys on page 17 5 Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys that enables you to add subtract and perform other numeric tasks When num lk is pressed the keypad can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper r...

Страница 24: ...ey again will close the Start menu 4 Function keys Execute frequently used system functions in combination with the fn key See Using the hot keys on page 17 5 num lk key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad A separate keypad to the right of the alphabet keyboard that enables you to add subtract and perform other nume...

Страница 25: ...conserve battery power turn off this feature Switches the screen image between display devices connected to the system For example if a monitor is connected to the computer repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor Decreases the screen brightness incrementally as long as y...

Страница 26: ...ing station 2 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 18 Chapter 2 External component identification ...

Страница 27: ...mputer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 3 Battery light When AC power is connected White The battery charge is greater than 90 percent Amber The battery charge is from 0 to 90 percent Off The battery is not charging When AC power is disconnected battery not charging Blinking amber The battery has reached a low battery level When the b...

Страница 28: ...ch as a serial modem mouse or printer Locating system information Important system information is located on the bottom edge of the tablet or on the keyboard base You may need the information when travelling internationally or when you contact support 1 Serial number 2 Product number 3 Model number 4 Warranty period 20 Chapter 2 External component identification ...

Страница 29: ...e fn esc key combination to display the System Information screen which provides the product name and serial number of your computer as well as information about the memory processor BIOS and keyboard Locating system information 21 ...

Страница 30: ... for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Locating system information on page 20 for details 22 Chapter 3 Illustrated parts catalog ...

Страница 31: ...Computer major components 23 ...

Страница 32: ... keyboard cable and backlight cable for use in Japan 923245 291 923246 291 4 Top cover includes TouchPad bracket and pointing stick select products only Top cover for 14 products with a TouchPad 840719 001 Top cover for 14 products with a TouchPad and pointing stick 840720 001 Top cover for 14 products with a TouchPad TouchPad on off button and TouchPad bracket 840721 001 Top cover for 14 products...

Страница 33: ...3 7100U processor and Windows 916830 601 UMA memory Intel i3 7100U processor and WWAN capability 916831 001 UMA memory Intel i3 7100U processor Windows and WWAN capability 916831 601 UMA memory Intel i5 7200U processor 916832 001 UMA memory Intel i5 7200U processor and Windows 916832 601 UMA memory Intel i5 7200U processor and WWAN capability 916833 001 UMA memory Intel i5 7200U processor Windows ...

Страница 34: ... 1 2v DDR4 shared memory 820569 002 8GB 2133MHz 1 2v DDR4 shared memory 820570 002 24 WLAN module Realtek 11BGN BT4 1x1 SANJI2 CB 855106 852 11AC BT 1x1 3168 NGWG M 2 MOW 863934 852 11AC BT INT 7265NV M 2 D1 MOW 901229 852 11AC 2x2 INT 8265NGWMG 910264 852 11AC 2x2 INT 8265NGWMG NV 918855 852 25 WWAN module select products only T77W595 LTE M 2 with GPS 800870 002 Huawei Wrangler 2 HSPA M 2 918670 ...

Страница 35: ...ucts 840686 001 For 15 HP 650 products 840396 001 2 Hinge cover for 14 products 840685 001 Hinge cover for 14 products with a touch screen 840686 001 3 Hinge cover for 15 products 840738 001 Hinge cover for 15 products with a touch screen 840739 001 4 Display panel Display assembly subcomponents 27 ...

Страница 36: ... WWAN capability 917522 001 5 Hinge Kit For 14 products 840684 001 For 15 products 840737 001 6 WLAN cable included in Cable Kit For 14 products 840659 001 For 15 products 840727 001 7 WWAN cable included in Cable Kit For 14 products 840659 001 For 15 products 840727 001 8 Display cable For 14 products 840660 001 For 15 products 840728 001 9 Back cover For 14 products 845171 001 For 15 products 84...

Страница 37: ...252 001 512 GB Turbo G2 TLC 922253 001 512 GB Turbo G2 self encrypting drive Opal2 TLC 922254 001 2 Hard Drive Hardware Kit 917460 001 3 Hard drive 500GB 7200RPM RAW 7mm 703267 002 1TB 5400RPM RAW 7mm 762990 002 500GB 7200RPM SATA FIPS RAW 7mm 820572 002 500GB 7200RPM SATA self encrypting RAW 7mm 820573 002 500 GB 5400 RPM SATA RAW Hybrid 7 mm 732000 002 4 Optical drive select products only Mass s...

Страница 38: ...FC SMART 4 5mm EM 714657 001 45 W AC adapter NPFC SMART RC 4 5mm NSLIM 741727 001 45 W AC adapter NPFC SMART RC 4 5mm 2P 742436 001 90 W AC adapter PFC S 3P 4 5mm select products only 710413 001 Antenna Kit For 14 products 840655 001 For 15 products 840723 001 Bracket Kit includes fingerprint reader bracket WLAN module bracket and smart card reader bracket for 14 products For 14 products 840683 00...

Страница 39: ...nd 285096 008 For use in the People s Republic of China 286497 008 For use in Japan 349756 002 For use in LG RoHS 361240 001 For use in Taiwan 393313 003 For use in Israel 398063 003 For use in Argentina 401300 0007 For use in India 404827 003 For use in Brazil 438722 004 Plastic Rubber Kit For 14 products 917457 001 For 15 products 917461 001 Rubber Kit 828884 001 Screw Kit For 14 products 917459...

Страница 40: ...ing sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plasti...

Страница 41: ...utions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing an optical drive be sure that a disc is not in...

Страница 42: ...components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humi...

Страница 43: ...to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use condu...

Страница 44: ...tor and ground To be effective the conductive equipment must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipa...

Страница 45: ...r details NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions There are as many as xx screws that must be removed replaced and or loosened when servicing Authorized Service Provider only parts Make special note of each sc...

Страница 46: ...oving the battery follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the service door see Service door on page 37 Remove the battery 1 Loosen 6 P1 captive screws 1 38 Chapter 5 Removal and r...

Страница 47: ...PM SATA RAW Hybrid 7mm 732000 002 HDD Hardware Kit 917460 001 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the hard drive follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet an...

Страница 48: ...y see Battery on page 38 Remove the hard drive 1 Loosen 4 P1 captive screws or remove 4 M 2 0x8L P1 screws 1 2 Pull the plastic tab 2 and then remove the hard drive 3 40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 49: ...LC 922249 001 128 GB M2 SATA 3 Value 922250 001 256 GB Turbo G2 TLC 922251 001 256 GB SATA 3 self encrypting drive Opal2 TLC 922252 001 512 GB Turbo G2 TLC 922253 001 512 GB Turbo G2 self encrypting drive Opal2 TLC 922254 001 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the solid state drive follow these steps 1 Shut down...

Страница 50: ...en remove the solid state drive 2 Reverse this procedure to install the solid state drive WWAN module select products only NOTE The WWAN module spare part kit includes the cable Description Spare part number WWAN module T77W595 LTE M 2 with GPS 800870 002 Huawei Wrangler 2 HSPA M 2 918670 852 Macan ME906S LTE with GPS M 2 918671 852 IMPORTANT Make special note of each screw and screw lock size and...

Страница 51: ...rvice door on page 37 b Remove the battery see Battery on page 38 c Hard drive see Hard drive on page 39 d Solid state drive see Solid state drive select products only on page 41 Remove the WWAN module 1 Disconnect the two cables 1 2 Remove 1 M 2 0x 3L P1screw 2 and then remove the WWAN module Reverse this procedure to install the WWAN module WLAN module NOTE The WLAN module spare part kit include...

Страница 52: ...onnected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Service door see Service door on page 37 b Remove the battery see Battery on page 38 c Hard drive see Hard drive on page 39 d Solid state drive see Solid state drive select products only on p...

Страница 53: ...y writer 918777 001 Optical drive board for products with an optical drive 840745 001 Optical drive board for products with an optical drive and a serial port select products only 840746 001 Optical drive hardware kit for 14 products 920061 001 Optical drive hardware kit for 15 products 920062 001 IMPORTANT Make special note of each screw and screw lock size and location during removal and replace...

Страница 54: ...e door on page 37 b Battery see Battery on page 38 c Hard drive see Hard drive on page 39 d Solid state drive see Solid state drive select products only on page 41 e WWAN module see WWAN module select products only on page 42 f WLAN module see WLAN module on page 43 Remove the optical drive 1 Remove 1 Phillips M2 0x8 screw 1 2 Remove the optical drive 2 Reverse this procedure to install the optica...

Страница 55: ...eyboard cable and backlight cable 841137 001 Backlit keyboard for 15 products includes keyboard cable and backlight cable for use in Japan 923245 291 923246 291 For use in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number Belgium A41 India D61 Saudi Arabia 171 Brazil 201 Israel BB1 Slovenia BA1 Bulgaria 261 Italy 061 S...

Страница 56: ...ee Service door on page 37 b Remove the battery see Battery on page 38 c Hard drive see Hard drive on page 39 d Solid state drive see Solid state drive select products only on page 41 e WWAN module see WWAN module select products only on page 42 f WLAN module see WLAN module on page 43 g Optical drive see Optical drive on page 45 Remove the keyboard 1 Remove the 3 M 2x4L screws that secure the key...

Страница 57: ...r CAUTION Press gently to avoid damaging the mylar on the back of the keyboard 4 Rotate the keyboard downward 1 onto the top cover 1 and then release and disconnect the following connectors and cables Release the keyboard connector 2 and then remove the cable 3 For products with a backlit keyboard release the backlight connectors 4 and 6 and then remove the cables 5 and 7 Component replacement pro...

Страница 58: ...33MHz 1 2v DDR4 shared memory 820570 002 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the memory module follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 59: ...eplacing a memory module remove the existing memory module Pull away the retention clips 1 on each side of the memory module The memory module tilts up Grasp the edge of the memory module 2 and then gently pull the memory module out of the memory module slot CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To p...

Страница 60: ...il it is seated 3 Gently press the memory module down applying pressure to both the left and right edges of the memory module until the retention clips snap into place CAUTION To prevent damage to the memory module be sure that you do not bend the memory module 52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 61: ...uter on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Service door see Service door on page 37 b Remove the battery see Battery on page 38 c Hard drive see Hard drive on page 39 d Solid state drive see Solid state drive...

Страница 62: ...Reverse this procedure to replace the hinge covers 54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 63: ...er from the computer 4 Remove the following components a Service door see Service door on page 37 b Remove the battery see Battery on page 38 c Hard drive see Hard drive on page 39 d Solid state drive see Solid state drive select products only on page 41 e WWAN module see WWAN module select products only on page 42 f WLAN module see WLAN module on page 43 g Optical drive see Optical drive on page ...

Страница 64: ...screws 1 the two M2x1 5L 1 P0 screws 2 1 M2 5x8L T8 screw 3 and 9 M2 6x6L T8 screws 4 Reverse this procedure to install the base enclosure 56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 65: ...capability 916834 001 UMA memory Intel i5 7300U processor Windows and WWAN capability 916834 601 UMA memory Intel i7 7600U processor and WWAN capability 916835 001 UMA memory Intel i7 7600U processor Windows and WWAN capability 916835 601 UMA memory Inteli 5 7440HQ processor and WWAN capability 918109 001 UMA memory Intel i5 7440HQ processor Windows and WWAN capability 918109 601 UMA memory Inte l...

Страница 66: ... see Keyboard on page 47 i Hinge covers see Hinge cover on page 53 j Base enclosure see Base enclosure on page 55 Remove the system board 1 Disconnect the RTC battery cable 2 and the power button board cable 2 2 Loosen 3 P1 captive screws 1 on the fan remove 4 M2x3L P1 screws 2 from the system board and remove 2 M2x3L screws from the ODD board 3 58 Chapter 5 Removal and replacement procedures for ...

Страница 67: ...920191 001 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the fan and heat sink follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the co...

Страница 68: ... enclosure see Base enclosure on page 55 k System board see System board on page 57 To remove the fan and heat sink assembly for products with discrete graphics 1 Disconnect the cable 1 from the system board 2 Loosen 6 Phillips captive screws 2 3 Lift the fan and heat sink assembly 3 to remove it To remove the fan and heat sink assembly for products with integrated graphics 1 Disconnect the cable ...

Страница 69: ...3 Lift the fan and heat sink assembly 3 to remove it Reverse this procedure to install the fan and heat sink assembly Component replacement procedures 61 ...

Страница 70: ... the following components a Service door see Service door on page 37 b Remove the battery see Battery on page 38 c Hard drive see Hard drive on page 39 d Solid state drive see Solid state drive select products only on page 41 e WWAN module see WWAN module select products only on page 42 f WLAN module see WLAN module on page 43 g Optical drive see Optical drive on page 45 h Keyboard see Keyboard on...

Страница 71: ...uchPad on off button and bracket 845170 001 Top cover for 15 products with a TouchPad 840751 001 Top cover for 15 products with a TouchPad and pointing stick 840752 001 Top cover for 15 products with a TouchPad TouchPad on off button and bracket 840753 001 Top cover for 15 products with a TouchPad TouchPad on off button pointing stick and bracket 845172 001 IMPORTANT Make special note of each scre...

Страница 72: ...ule see WWAN module select products only on page 42 f WLAN module see WLAN module on page 43 g Optical drive see Optical drive on page 45 h Keyboard see Keyboard on page 47 i Hinge covers see Hinge cover on page 53 j Base enclosure see Base enclosure on page 55 k System board see System board on page 57 l Fan heat sink assembly see Fan and heat sink assembly on page 59 Remove the top cover 1 If th...

Страница 73: ...cable 2 and the fingerprint reader board cable 3 3 Carefully disconnect the plastic clips 1 on the front edge and then remove the top cover 1 Reverse this procedure to install the top cover To remove the TouchPad 1 Disconnect the TouchPad cables 1 and 2 Component replacement procedures 65 ...

Страница 74: ...llips screws 1 and then lift the TouchPad bracket 2 to remove it RTC battery Description Spare part number RTC battery 651948 001 66 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 75: ...e Solid state drive select products only on page 41 e WWAN module see WWAN module select products only on page 42 f WLAN module see WLAN module on page 43 g Optical drive see Optical drive on page 45 h Keyboard see Keyboard on page 47 i Hinge covers see Hinge cover on page 53 j Base enclosure see Base enclosure on page 55 k System board see System board on page 57 l Fan heat sink assembly see Fan ...

Страница 76: ...ervice door see Service door on page 37 b Remove the battery see Battery on page 38 c Hard drive see Hard drive on page 39 d Solid state drive see Solid state drive select products only on page 41 e WWAN module see WWAN module select products only on page 42 f WLAN module see WLAN module on page 43 g Optical drive see Optical drive on page 45 h Keyboard see Keyboard on page 47 i Hinge covers see H...

Страница 77: ...ock size and location during removal and replacement Before removing the power button board follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Remove the following components a Service door see Service door on page 37 b Remove the battery see Battery on page 38 c Hard drive see Hard drive on page 39 d Solid state drive see Solid state drive se...

Страница 78: ... Top cover and TouchPad on page 63 Remove the power button board Remove the 2 M2x3L P1 screws 1 release the power button power button board cable 2 and them remove the power button board 3 Reverse this procedure to install the power button board Fingerprint reader select products only NOTE The fingerprint reader spare part kit includes the cable Description Spare part number Fingerprint reader For...

Страница 79: ...n page 38 c Hard drive see Hard drive on page 39 d Solid state drive see Solid state drive select products only on page 41 e WWAN module see WWAN module select products only on page 42 f WLAN module see WLAN module on page 43 g Optical drive see Optical drive on page 45 h Keyboard see Keyboard on page 47 i Hinge covers see Hinge cover on page 53 j Base enclosure see Base enclosure on page 55 k Sys...

Страница 80: ...lock size and location during removal and replacement Before removing the smart card reader follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Service door see Ser...

Страница 81: ...page 47 i Hinge covers see Hinge cover on page 53 j Base enclosure see Base enclosure on page 55 k System board see System board on page 57 l Fan heat sink assembly see Fan and heat sink assembly on page 59 m Top cover see Top cover and TouchPad on page 63 Remove the smart card reader Remove the metal shield and then lift the smart card reader to remove it Reverse this procedure to install the sma...

Страница 82: ...rom the computer 4 Remove the following components a Service door see Service door on page 37 b Remove the battery see Battery on page 38 c Hard drive see Hard drive on page 39 d Solid state drive see Solid state drive select products only on page 41 e WWAN module see WWAN module select products only on page 42 f WLAN module see WLAN module on page 43 g Optical drive see Optical drive on page 45 h...

Страница 83: ...Reverse this procedure to replace the panel Component replacement procedures 75 ...

Страница 84: ...move the following components a Service door see Service door on page 37 b Remove the battery see Battery on page 38 c Hard drive see Hard drive on page 39 d Solid state drive see Solid state drive select products only on page 41 e Optical drive see Optical drive on page 45 f Keyboard see Keyboard on page 47 g Hinge covers see Hinge cover on page 53 h Base enclosure see Base enclosure on page 55 i...

Страница 85: ...Reverse this procedure to replace the audio board Component replacement procedures 77 ...

Страница 86: ...n page 37 b Remove the battery see Battery on page 38 c Hard drive see Hard drive on page 39 d Solid state drive see Solid state drive select products only on page 41 e WWAN module see WWAN module select products only on page 42 f WLAN module see WLAN module on page 43 g Optical drive see Optical drive on page 45 h Keyboard see Keyboard on page 47 i Hinge covers see Hinge cover on page 53 j Base e...

Страница 87: ...Reverse this procedure to replace the serial board Component replacement procedures 79 ...

Страница 88: ...15 products 721363 017 919316 001 Touch screen for 15 products with camera and WWAN capability 917522 001 Display bezel For 14 HP 640 products 840658 001 For 15 HP 650 products 840726 001 Webcam 800575 020 Before removing the display panel follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through t...

Страница 89: ... Top cover see Top cover and TouchPad on page 63 Remove the display assembly 1 Position the computer upright with the front toward you 2 Open the computer 3 Remove 2 screws from each hinge 1 and then remove the display 2 Remove the display assembly components 1 If it is necessary to replace the display bezel a Close the computer position it so you can access the bottom of the display and then open...

Страница 90: ... enclosure 2 If it is necessary to replace the display panel a Remove the four M2x3L P1 screws that secure the display panel to the display enclosure 781959 001 35 6 cm 14 0 in LED AntiGlare display panel UWVA 784476 001 35 6 cm 14 0 in LED AntiGlare display panel SVA HD 82 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 91: ... 1 onto the keyboard c Disconnect the cable from the connector 2 and then remove the panel 3 3 If it is necessary to replace the hinge brackets remove the M2 5x2 5L P1 screws from each side 1 and then remove the hinge brackets 2 Display assembly 83 ...

Страница 92: ...les 2 5 If it is necessary to replace the WWAN antenna cables select products only remove the 3 screws from each side 1 and then remove the WWAN antenna cables 2 6 If it is necessary to replace the webcam a Disconnect the cable 1 from the webcam 84 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 93: ... is necessary to replace the microphone board a Disconnect the cable 1 from the microphone board b Detach the microphone board 2 from the display enclosure Reverse these procedures to reassemble and install the display assembly components Display assembly 85 ...

Страница 94: ...SB port but you must first disable FastBoot 1 Turn on or restart the computer and when the HP logo appears press f9 to enter the Boot Device Options menu 2 Clear the check box for Fast Boot 3 To save your changes and exit select the Save icon in the lower right corner of the screen and then follow the on screen instructions or Select Main select Save Changes and Exit and then press enter Your chan...

Страница 95: ...lect products the selections may display Restore Defaults instead of Apply Factory Defaults and Exit 3 Follow the on screen instructions 4 To save your changes and exit select the Save icon in the lower right corner of the screen and then follow the on screen instructions or Select Main select Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Yo...

Страница 96: ... select Check for updates and messages 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on sc...

Страница 97: ...ly HP will not be responsible for any related liabilities TPM provides additional security for your computer You can modify the TPM settings in Computer Setup BIOS NOTE If you change the TPM setting to Hidden TPM is not visible in the operating system To access TPM settings in Computer Setup 1 Start Computer Setup See Starting Computer Setup on page 86 2 Select Security select TPM Embedded Securit...

Страница 98: ...he following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 90 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading...

Страница 99: ... automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want Downloading HP PC Hardware Diagnostics UEFI to a USB device 91 ...

Страница 100: ...P Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 92 For information on the recovery options that are available using the recovery media see Using Windows tools on page 93 Use Wind...

Страница 101: ...purchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You ca...

Страница 102: ... Recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 97 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that yo...

Страница 103: ...e is still working To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the tablet to the keyboard base before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the com...

Страница 104: ...ore beginning these steps 1 Insert the HP Recovery media 2 Access the system Startup menu For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume up button then select f9 or Turn on or restart the tablet and then q...

Страница 105: ...m the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 92 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select...

Страница 106: ... 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 15 products Metric U S Dimensions Width 37 8 ...

Страница 107: ...20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Computer specifications 99 ...

Страница 108: ...ts Pixel Resolution Format 1920 x 1080 FHD PPI 157 Pixel Resolution Configuration RGB Backlight LED Color Gamut Coverage 60 Color Depth 6 bits Hi FRC Viewing angle SVA 45 45 25 35 Touch Enabled Optional Touch Point Supported 10 point multi touch Other Features AS Pen Enabled No 14 0 HD AG WLED SVA 45 cg 220nits eDP Slim Metric U S Active Area W x H 309 40 x 173 95 mm 12 18 x 6 85 in Dimensions W x...

Страница 109: ... 0 HD AG WLED SVA 45 cg 220nits eDP Slim Metric U S Active Area W x H 309 40 x 173 95 mm 12 18 x 6 85 in Dimensions W x H 320 9 x 205 6 mm max 12 634 x 8 094 in Diagonal 35 56 cm 14 in Thickness 3 0 mm max Weight 290 g max Interface eDP 1 2 Surface Treatment Anti Glare AG Contrast Ratio 300 1 typical Refresh Rate 60 Hz Brightness 220 nits Pixel Resolution Format 1366 x 768 HD PPI 112 Pixel Resolut...

Страница 110: ...Metric U S Touch Enabled Optional Touch Point Supported 10 point multi touch Other Features AS Pen Enabled No 102 Chapter 9 Specifications ...

Страница 111: ...ixel Resolution Format 1920 x 1080 FHD PPI 142 Pixel Resolution Configuration RGB Backlight LED Color Gamut Coverage 60 Color Depth 6 bits Viewing angle SVA 45 45 25 35 Touch Point Supported Optional Other Features 10 point multi touch Pen Enabled AS 15 6 HD AG WLED SVA 45 cg 220nits eDP Slim Metric U S Active Area W x H 344 2 x 193 5 mm 13 55 x 7 62 Dimensions W x H 360 x 224 3 mm max 14 17 x 8 8...

Страница 112: ...eight 7 mm Width 69 85 mm Interface ATA 8 SATA 3 0 Interface Transfer Rate 600 MB sec Seek times typical read including setting Single track 1 5 2 ms Average 12 13 ms Maximum 18 32 ms Logical Blocks 1 953 525 168 Operating Temperature 0 C to 60 C 32 F to 140 F top cover temp Security Features ATA security Other Features S M A R T NCQ Ultra DMA Size refers to hard drive storage capacity Actual acce...

Страница 113: ...security Other Features S M A R T NCQ Ultra DMA Size refers to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact support for details HDD 500GB 5400RPM 7mm Hybrid SATA 8GB NAND Capacity 500 GB Drive Weight 92 95 g 0 20 0 21 lbs Rotation Speed 5400 rpm Cache Buffer Up to 64MB NAND Type...

Страница 114: ...A Height 7 mm 0 28 in Width 69 85 mm 2 75 in Interface ATA 8 SATA 3 0 Interface Transfer Rate 600 MB sec Seek times typical read including setting Single track 1 5 ms Average 12 ms Maximum 21 ms Logical Blocks 976 773 168 Operating Temperature 0 C to 60 C 32 F to 140 F top cover temp Security Features ATA Security TCG Opal 2 x FIPS Other Features S M A R T NCQ Ultra DMA Size refers to hard drive s...

Страница 115: ...tual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact support for details Solid state drive specifications SSD 512 GB 2280 M2 PCIe 3x4 SS NVMe Form Factor I O M 2 2280 Capacity 512 GB NAND Type MLC Weight 10 g 0 02 lb Height 2 33 mm 0 09 in Width 22 mm 0 87 in Interface PCIe NVMe Gen3X4 Sequential Read Up to 3200 MB ...

Страница 116: ...LP SSD 512 GB 2280 M2 PCIe 3x4 SS NVMe TLC Form Factor I O M 2 2280 Capacity 512 GB NAND Type TLC Weight 10 g 0 02 lb Height 2 3 mm 0 09 in Width 22 mm 0 87 in Interface PCIe NVMe Gen3X4 Sequential Read Up to 2600 MB s Sequential Write Up to 1400 MB s Logical Blocks 1 000 215 216 Operating Temperature 0 to 70 C 32 to 158 F ambient temp Security Features ATA Security Option Other Features TRIM L1 2...

Страница 117: ...Other Features TRIM L1 2 SSD 256GB 2280 M2 SATA 3 Self Encrypted OPAL2 Three Layer Cell Form Factor I O M 2 2280 Capacity 256 GB NAND Type TLC Weight 10 g 0 02 lb Height 2 3 mm 0 09 in Width 22 mm 0 87 in Interface ATA 8 SATA 3 0 Sequential Read Up to 530 MB s Sequential Write Up to 515 MB s Logical Blocks 500 118 192 Operating Temperature 0 to 70 C 32 to 158 F ambient temp Security Features ATA S...

Страница 118: ...t be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 St...

Страница 119: ...all plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance couple...

Страница 120: ...ecommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE If the system has a BIOS administrator password enter the password at the prompt b Select Main select Restore Defaults and then select Yes to load defaults c Select the Security menu select Restore Security Level Defaults and then select...

Страница 121: ...he bottom of the screen b Select the Security menu and scroll down to the Utilities menu c Select Hard Drive Tools d Under Utilities select Secure Erase select the hard drive storing the data you want to clear and then follow the on screen instructions to continue or Clear the contents of the drive by using the following Disk Sanitizer command steps IMPORTANT If you clear data using Disk Sanitizer...

Страница 122: ...not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detect SPD configuration data 256 Bytes per m...

Страница 123: ...irmware updates digitally signed by Intel can be applied using this utility Bluetooth flash 2 Mbit No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versio...

Страница 124: ... diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more detailed sys...

Страница 125: ... Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to continue Using...

Страница 126: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 118 Chapter 12 Recycling ...

Страница 127: ...8 connector power 8 D display specifications 100 103 Display assembly spare part numbers 24 display assembly removal 81 subcomponents 27 display assembly components removal 80 spare part numbers 80 Display bezel spare part number 27 display bezel removal 81 spare part number 80 spare part numbers 82 display cable spare part number 28 display panel product description 1 removal 82 spare part number...

Страница 128: ...roduct description 3 microphone board removal 85 Microphone board spare part numbers 30 microphone mute key identifying 17 microphone mute light identifying 12 minimized image recovery 95 minimized image creating 94 model name 1 N near field communication NFC cable spare part number 30 74 near field communication NFC module spare part number 30 74 network jack identifying 8 NFC removal 74 spare pa...

Страница 129: ...part numbers 78 serial number 20 serial number computer 20 serial port spare part number 26 serial port identifying 20 serial port product description 3 service door removal 37 spare part number 26 37 service door spare part number 37 serviceability product description 6 setup utility navigating and selecting 86 restoring factory settings 87 slots security cable 9 smart card 9 smart card reader re...

Страница 130: ... key identifying 15 16 Windows tools using 93 wireless antennas identifying 10 wireless light 12 19 wireless product description 3 4 WLAN removal 43 spare part numbers 43 WLAN antenna cables removal 84 WLAN antennas identifying 10 WLAN cable spare part number 28 WLAN cable spare part number 28 WLAN module spare part number 26 43 WWAN removal 42 spare part numbers 42 WWAN antenna cables removal 84 ...

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