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3

Troubleshooting

Troubleshooting resources

If you experience computer problems, follow the troubleshooting
steps below:

1. Refer to “

Quick troubleshooting

,” next in this chapter.

2. Access additional information about the computer and Web

site links through Help and Support. Select Start > Help and
Support.

✎

Although many checkup and repair tools require an Internet
connection, other tools can help you fix a problem when the
computer is offline.

3. Contact Customer Care for further assistance.

Getting Started

3–1

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Содержание 430239-001

Страница 1: ...ing Started HP Compaq Notebook PC Document Part Number 430239 001 January 2007 This guide explains how to set up your hardware and software and begin using the computer in Windows Enhanced for Accessibility ...

Страница 2: ...ned herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Getting Started HP Compaq Notebook PC First Edition Ja...

Страница 3: ...nded 1 10 2 Next steps Install additional hardware and software 2 1 Identify and install hardware 2 1 Locate and install software 2 2 Protect the computer 2 3 Protect the computer from viruses 2 3 Protect your system files 2 3 Protect your privacy 2 4 Protect the computer from power surges 2 4 Use the computer safely 2 5 Connect to a computer network 2 7 Update your software 2 8 Locate the user gu...

Страница 4: ...twork connection is not working 3 8 Help and Support 3 9 Customer Care 3 9 Prepare to contact Customer Care 3 10 Contact Customer Care by e mail or telephone 3 10 A Notebook tour Top components A 2 Keys A 3 Pointing devices A 4 Wireless antennae select models only A 5 Front components A 6 Rear components A 6 Right side components A 7 Left side components A 8 Bottom components A 9 B Connect to the ...

Страница 5: ...les or folders C 2 Back up the entire hard drive C 3 Back up modifications made to the system C 4 Schedule backups C 5 Recover the system C 6 Create recovery discs highly recommended C 7 Perform a recovery C 9 D Specifications Operating environment D 1 Rated input power D 2 Index Getting Started v ...

Страница 6: ...dentify required hardware To set up the computer for the first time you will need the computer AC adapter power cord and the battery Components included with the computer may vary by region and by model Getting Started 1 1 ...

Страница 7: ...setup Component 1 Battery 3 Power cord 2 HP Smart AC Adapter 4 Modem cable optional for setup Use only the included AC adapter or one approved for this computer Unless you use dial up networking the modem cable is optional for setup ...

Страница 8: ...cs recommended Refer to Appendix C Backup and recovery for instructions ÄCAUTION To prevent file corruption and to ensure that the correct drivers are installed Do not set up the computer for the first time while the computer is docked in an optional docking device During the hardware and software setup procedures Do not unplug the computer from external power Do not shut down the computer or init...

Страница 9: ...sert a battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Slide the battery 1 into the battery bay until it is seated The battery release latches 2 automatically lock the battery into place 1 4 Getting Started ...

Страница 10: ... outlets vary in appearance by region and country To connect the computer to external AC power 1 Plug the AC adapter into the power connector 1 on the computer 2 Plug the power cord into the AC adapter 2 3 Plug the other end of the power cord into an AC outlet 3 Getting Started 1 5 ...

Страница 11: ...n When the battery is fully charged the battery light is turned off Leave the computer connected to external power until the battery is fully charged and the battery light is turned off A partially charged new battery can run the computer after software setup is complete but battery charge displays will not be accurate until the new battery has been fully charged ...

Страница 12: ...First time setup Step 3 Turn on the computer To turn on the computer 1 Slide the display release latch 1 to the right to release the display 2 Raise the display 2 Getting Started 1 7 ...

Страница 13: ...ting Started First time setup 3 Press the power button 1 The power light next to the power button 2 and the power light on the front of the computer 3 are turned on and you are prompted to begin software setup ...

Страница 14: ... normal pauses are indicated by an hourglass icon ÄCAUTION If you are prompted to select an operating system language choose carefully On some models the languages that you do not choose are deleted from the system and cannot be restored during software setup To register the operating system and the computer you must be connected to the Internet For more information about connecting to the Interne...

Страница 15: ...n create a set of recovery discs of your full factory image using HP Backup and Recovery Manager The recovery discs are used to start up boot the computer and restore the operating system and software programs to factory settings in case of system failure or instability Refer to Appendix C Backup and recovery for detailed instructions ...

Страница 16: ...re to improve the security of your computer You may be prompted for your permission or password for tasks such as installing applications running utilities or changing Windows settings Refer to Windows online Help for more information You can also add hardware or modify your device configurations using Device Manager To install additional hardware such as an optional printer follow the instruction...

Страница 17: ... installation wizard opens follow the on screen instructions 3 Restart the computer if prompted to do so Preloaded software This is software provided on the hard drive but not ready to use To locate or install preloaded software or drivers 1 Select Start All Programs Software Setup 2 Follow the on screen instructions and select the check box next to the software program or driver you want to insta...

Страница 18: ...m and in most cases repair any damage they have caused To provide ongoing protection against newly discovered viruses antivirus software must be kept up to date Norton Internet Security is preinstalled on the computer For information about using the Norton Internet Security software select Start All Programs Norton Internet Security For more information about computer viruses type viruses in the S...

Страница 19: ...lso monitor outgoing traffic Protect the computer from power surges To protect the computer from the power surges that may be caused by an uncertain power supply or an electrical storm Plug the computer power cord into an optional high quality surge protector Surge protectors are available from most computer or electronics retailers During an electrical storm either run the computer on battery pow...

Страница 20: ...unded earthed 3 pin outlet Do not disable the power cord grounding pin for example by attaching a 2 pin adapter The grounding pin is an important safety feature ÅWARNING To reduce the risk of serious injury read the Safety and Comfort Guide It describes proper workstation setup and proper posture health and work habits for computer users The Safety and Comfort Guide also provides important electri...

Страница 21: ...uter and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 ÅWARNING To reduce potential safety issues only the AC adapter or battery provided with the computer a replacement AC adapter or battery provided by HP or a compatible AC adapter or battery purchased as an accessory from H...

Страница 22: ...ort for information on networking If you need assistance to connect to a company LAN or WLAN contact your network administrator If the computer has a Bluetooth device you can create a personal area network PAN to connect to other Bluetooth enabled devices such as computers telephones printers headsets speakers and cameras For information on using a Bluetooth device refer to the Bluetooth online He...

Страница 23: ...ements Update the operating system and other software provided on the computer as soon as the computer is connected to the Internet To access update links for the operating system and other software provided on the computer Select Start Help and Support Locate the user guides User guides regulatory and safety notices and other resources that provide information about using the computer are availab...

Страница 24: ... button and then clicking Shut Down If you are unable to turn off the computer with these procedures try the following emergency procedures in the sequence provided ÄCAUTION Emergency shutdown procedures result in the loss of unsaved information Press ctrl alt delete Then in the lower right corner of the screen click the Power button Press and hold the power button for at least 5 seconds Disconnec...

Страница 25: ...g next in this chapter 2 Access additional information about the computer and Web site links through Help and Support Select Start Help and Support Although many checkup and repair tools require an Internet connection other tools can help you fix a problem when the computer is offline 3 Contact Customer Care for further assistance Getting Started 3 1 ...

Страница 26: ... rating and then plug the adapter into an AC outlet Use only the included AC adapter or one approved for this computer If the computer is running on battery power or is plugged into an external power source other than an AC outlet plug the computer into an AC outlet using the AC adapter Be sure the power cord and AC adapter connections are secure If the computer is running on battery power Remove ...

Страница 27: ...tem while the computer is on but not in use or when the computer has reached a low battery level To change these and other power settings select Start Control Panel System and Maintenance Power Options To transfer the image to the computer screen press fn f4 On most models when an optional external display device such as a monitor is connected to the computer the image can be displayed on the comp...

Страница 28: ... the arrow next to the Lock button and then clicking Restart If you cannot restart the computer using this procedure refer to the next section The computer is turned on but not responding Run a virus scan For information about using the antivirus resources on the computer refer to Protect the computer from viruses in Chapter 2 Next steps 3 4 Getting Started ...

Страница 29: ...Start clicking the arrow next to the Lock button and then clicking Shut Down If you are unable to turn off the computer using this procedure try the following emergency procedures in the sequence provided ÄCAUTION Emergency shutdown procedures result in the loss of unsaved information Press ctrl alt delete Then in the lower right corner of the screen click the Power button Press and hold the power...

Страница 30: ... to keep all vents free from obstructions while you are using the computer ÄCAUTION To prevent overheating do not obstruct vents Use the computer only on a hard flat surface Do not allow another hard surface such as such as an adjoining printer or a soft surface such as pillows or thick rugs or clothing to block airflow The fan in the computer starts up automatically to cool internal components an...

Страница 31: ...at All device connections are secure The device is receiving electrical power The device especially if it is an older one is compatible with your operating system For compatibility information refer to the device manufacturer s Web site The correct drivers are installed and updated Drivers may be available on a CD included with the device or on the device manufacturer s Web site For more informati...

Страница 32: ...ennae are free from obstructions Be sure that the cable or DSL modem and its power cord are properly connected and the lights are on Be sure that the wireless router access point is properly connected to its power adapter and the cable modem and the lights are on Disconnect and then reconnect all cables and turn the power off and then back on For information on setting up a home wireless network c...

Страница 33: ...nents and specifications Answers to questions about using the computer Product information to help you learn to use the computer and operating system features Updates for the operating system device drivers and software provided on the computer Checkups for computer functionality Automated and interactive troubleshooting repair solutions and system recovery procedures Links to community forums of ...

Страница 34: ...ased Conditions under which the problem occurred Error messages that have been displayed The manufacturer and model of the printer or other accessories connected to the computer Operating system version number and registration number To display the operating system version number and registration number select Start Help and Support System Information On some models the registration number may be ...

Страница 35: ...A Notebook tour Components included with the computer may vary by region and model The illustrations in this appendix identify the standard features included on most computer models Getting Started A 1 ...

Страница 36: ...ponents Component 1 Power light 6 Caps lock light 2 Power button 7 Num lock light 3 Info Center button 8 Volume mute button 4 Wireless button 9 Volume scroll zone 5 Presentation button Fingerprint reader A 2 Getting Started ...

Страница 37: ...Notebook tour Keys Component 1 esc key 4 Windows applications key 2 fn key 5 Embedded numeric keypad 3 Windows logo key 6 Function keys Getting Started A 3 ...

Страница 38: ...Notebook tour Pointing devices Component 1 Pointing stick 3 Right pointing stick button 2 Left pointing stick button A 4 Getting Started ...

Страница 39: ...evice signals These antennae are not visible from the outside of the computer For wireless regulatory notices pertaining to your region refer to the Regulatory Safety and Environmental Notices located in Help and Support For optimal transmission keep the areas immediately around the antennae free from obstructions Getting Started A 5 ...

Страница 40: ...ok tour Front components Component 1 Wireless light 4 Drive light 2 Power light 5 Display release latch 3 Battery light Rear components Component 1 RJ 45 network jack 2 Security cable slot A 6 Getting Started ...

Страница 41: ...y Refer to one of the illustrations below Component 1 PC Card slot 6 External monitor port select models only 2 1394 port 7 Vent 3 Audio out headphone jack 8 Docking connector 4 Audio in microphone jack 9 Smart card reader select models only 5 USB port Getting Started A 7 ...

Страница 42: ...Notebook tour Left side components Component 1 Power connector 4 Vent 2 RJ 11 modem jack 5 Optical drive 3 Powered USB port 6 Optical drive light select models only A 8 Getting Started ...

Страница 43: ...m components Component 1 Speaker 6 Hard drive bay 2 Memory module compartment 7 Business card holder 3 Vents 3 8 Mini Card compartment 4 Battery release latches 2 9 Bluetooth compartment 5 Battery bay Getting Started A 9 ...

Страница 44: ...nternet connection you want such as broadband wireless or dial up and connect the hardware Internet hardware and software features vary depending on the computer model and your location Choose an ISP You must set up Internet service before you can connect to the Internet The computer includes the New Connection Wizard to help you set up a new Internet account or configure the computer to use an ex...

Страница 45: ...would like to select an ISP from the list provided within the wizard If you have selected an unlisted ISP and the ISP has provided you with such information as a specific IP address POP3 and SMTP settings To access the New Connection Wizard and instructions for using the wizard Select Start Help and Support If you are prompted within the wizard to choose between enabling or disabling Windows Firew...

Страница 46: ...dditional hardware and or software must be provided by your ISP Wireless For high speed mobile Internet access you can use a wireless connection A wireless network set up at home requires a wireless router purchased separately To learn about setting up wireless access visit http www hp com go techcenter wireless English only Dial up You can access the Internet by dialing into a service provider us...

Страница 47: ... a DVD using the HP Backup and Recovery Manager Formatted DVD RW and DVD RW double layer discs are not compatible with HP Backup and Recovery Manager The computer must be connected to external power before you perform backup and recovery procedures Safeguard your data To safeguard your documents store personal files in the Documents folder and periodically create a backup copy of the folder Gettin...

Страница 48: ...partition on the hard drive to an optional external hard drive or to discs This process will take several minutes depending on the file size and the speed of the computer To back up specific files or folders 1 Select Start All Programs HP Backup Recovery HP Backup and Recovery Manager The HP Backup and Recovery Manager opens 2 Click Next 3 Click Back up to protect system settings and important dat...

Страница 49: ...rsonal files and folders A copy of the entire hard drive image can be stored on another hard drive on a network drive or on recovery discs that you create This process may take over an hour depending on your computer speed and the amount of data being stored To back up the entire hard drive 1 Select Start All Programs HP Backup Recovery HP Backup and Recovery Manager The HP Backup and Recovery Man...

Страница 50: ...ecific point in time You can then recover back to that point if you want to reverse subsequent changes made to your system The first system recovery point a snapshot of the entire image is automatically created the first time you perform a backup Subsequent recovery points make a copy of changes made after that time HP recommends that you create recovery points Before you add or extensively modify...

Страница 51: ...the on screen instructions Schedule backups To schedule backups 1 Select Start All Programs HP Backup Recovery HP Backup Scheduler The Backup Scheduler page opens 2 Click Next 3 Schedule recovery points at specific intervals daily weekly or monthly or at specific events such as at system start or when you dock to an optional docking station select models only by clicking one of the available optio...

Страница 52: ...n select Start Help and Support and then search for System Restore The HP Backup and Recovery Manager allows you to Create recovery discs highly recommended The recovery discs are used to start up boot the computer and to restore the full factory image operating system and software in case of system failure or instability If you do not have a CD or DVD burner a copy of the entire hard drive image ...

Страница 53: ...ting the recovery partition However doing this is not recommended If you delete this partition you will lose any information that is on the partition Only one set of recovery discs can be created for this computer Before creating recovery discs Obtain high quality CD R DVD R or DVD R media Formatted DVD RW and DVD RW double layer discs are not compatible with HP Backup and Recovery Manager Number ...

Страница 54: ...Backup and Recovery Manager 2 Click Next 3 Click Create factory software recovery CDs or DVDs to recover the system highly recommended and then click Next The Recovery Media Creator page opens 4 Click Next 5 Click Write to CD DVD and then click Next 6 Follow the on screen instructions C 8 Getting Started ...

Страница 55: ...ays to initiate a recovery from the hard drive From within Windows From the recovery partition Initiating a recovery in Windows To initiate a recovery in Windows 1 Back up all personal files 2 Select Start All Programs HP Backup Recovery HP Backup and Recovery Manager 3 Click Next 4 Click Recover important files or the entire system and then click Next 5 Click a recovery option and then click Next...

Страница 56: ...on To initiate a recovery from the hard drive recovery partition 1 Back up all personal files 2 Restart the computer and then press f11 before the Windows operating system loads 3 Click a recovery option and then click Next 4 Follow the on screen instructions C 10 Getting Started ...

Страница 57: ... Temperature Operating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 19...

Страница 58: ... powered from a standalone DC power source it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this HP computer The computer is capable of accepting DC power within the following specifications Input power Rating Operating voltage 18 5 V dc 3 5 A 65 W Operating current 3 5 A This product is designed for IT power systems in Norway with phase to...

Страница 59: ...identifying A 6 on off 1 6 battery release latches A 9 bays battery A 9 hard drive A 9 Bluetooth 2 7 Bluetooth compartment A 9 Index business card holder A 9 buttons Info Center A 2 pointing stick A 4 power 1 8 A 2 Presentation A 2 volume mute A 2 wireless A 2 C cables and cords modem 1 2 power 3 2 caps lock light identifying A 2 compartments Bluetooth A 9 memory module A 9 Mini Card A 9 component...

Страница 60: ...ing A 3 environmental specifications D 1 esc key identifying A 3 expansion memory module compartment identifying A 9 external devices troubleshooting 3 7 external monitor port identifying A 7 F fingerprint reader A 2 firewalls 2 4 fn key identifying A 3 function keys identifying A 3 H hard drive bay identifying A 9 headphone jack A 7 Help and Support 3 9 Hibernation 3 3 humidity specifications D 1...

Страница 61: ...one jack A 7 Mini Card compartment A 9 modem setting up Internet service B 3 surge protection 2 4 modem cable 1 2 modem jack A 8 monitor port external A 7 monitor external 3 3 3 7 N network jack A 6 network connecting computer to 2 7 New Connection Wizard B 2 num lock light identifying A 2 O operating environment specifications D 1 operating system displaying version number 3 10 optical drive ligh...

Страница 62: ...ces 2 6 Regulatory Safety and Environmental Notices 2 6 release latches battery A 9 right pointing stick button identifying A 4 RJ 11 modem jack identifying A 8 RJ 45 network jack identifying A 6 S Safety and Comfort Guide 2 5 security cable slot identifying A 6 serial number See service tag 3 10 serial number computer 3 10 service tag 3 10 set up the software 1 9 Sleep 3 3 slots PC Card A 7 secur...

Страница 63: ...9 turn on computer 1 7 3 2 U update software 2 8 USB ports identifying A 7 A 8 user guides 2 8 V vents identifying A 7 A 8 A 9 keeping free from obstructions 3 6 viruses antivirus software 2 3 computer 3 4 volume mute button identifying A 2 volume scroll zone identifying A 2 W Windows applications key identifying A 3 Windowslogokey identifying A 3 wireless antennae A 5 wireless button identifying ...

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