HP 250 G5 Скачать руководство пользователя страница 1

Страница: 1 / 138

HP Notebook PC (Intel)

* Models: 15-ay000 – 15-ay099

* Models: 15-ay100 – 15-ay199

HP 250 G5 Notebook PC

HP 256 G5 Notebook PC

Maintenance and Service Guide

Содержание 250 G5

Страница 1: ...HP Notebook PC Intel Models 15 ay000 15 ay099 Models 15 ay100 15 ay199 HP 250 G5 Notebook PC HP 256 G5 Notebook PC Maintenance and Service Guide ...

Страница 2: ...anying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Second Edition August 2016 First Edition April 2016 Document Part Number 855439 002 Product notice This guide describes features that are common to most models Some features may not be available on your co...

Страница 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...ok PC models 16 2 External component identification 21 Display 21 Right side 22 Left side 23 Top 24 TouchPad 24 Lights 25 Button 26 Keys 27 Using the action keys 28 Bottom 29 Labels 30 3 Illustrated parts catalog 31 Computer major components 31 Miscellaneous parts 37 Display assembly subcomponents 38 Mass storage devices 40 4 Removal and replacement procedures preliminary requirements 43 Tools req...

Страница 6: ... SSD 65 Solid state drive board 66 Heat sink assembly 67 Fan 70 TouchPad button board 72 System board 73 Display assembly 77 Power connector cable 84 Power button board 85 Top cover keyboard 86 7 Using Setup Utility BIOS in Windows 7 89 Starting Setup Utility BIOS 89 Updating the BIOS 89 Determining the BIOS version 89 Downloading a BIOS update 89 8 Using Setup Utility BIOS in Windows 10 91 Starti...

Страница 7: ...lect products only 97 Recovering using the recovery media 97 Changing the computer boot order 97 10 Backing up restoring and recovering in Windows 10 99 Creating recovery media and backups 99 Creating HP Recovery media select products only 99 Using Windows tools 100 Restore and recovery 101 Recovering using HP Recovery Manager 101 What you need to know before you get started 101 Using the HP Recov...

Страница 8: ...13 Statement of memory volatility 113 Nonvolatile memory usage 117 Questions and answers 119 Using HP Sure Start select models only 120 14 Power cord set requirements 121 Requirements for all countries 121 Requirements for specific countries and regions 122 15 Recycling 125 Index 127 viii ...

Страница 9: ... Internal graphics Intel HD Graphics 620 Intel Core processors Intel HD Graphics 505 Intel Pentium processors Intel HD Graphics 500 Intel Celeron processors Switchable discrete graphics AMD Radeon R7 M440 R16M M1 70 with 4096 MB or 2048 GB of dedicated video memory AMD Radeon R5 M430 R16M M1 30 with 4096 MB of dedicated video memory AMD Radeon R5 M430 R16M M1 30 with 2048 MB of dedicated video mem...

Страница 10: ...192 MB total system memory 8192 1 or 4096 2 6144 MB total system memory 4096 1 2048 1 4096 MB total system memory 4096 1 or 2048 2 Two non customer accessible upgradable memory module slots DDR3L 1600 dual channel support Supports up to 16 GB of system RAM in the following configurations 16384 MB total system memory 8192 2 12288 MB total system memory 8192 1 4096 1 5th generation Intel Core models...

Страница 11: ...a activity LED 2x IR USB 2 0 BSI sensor 1080p by 30 frames per second Audio DTS Studio Sound Dual speakers Ethernet Integrated 10 100 network interface card NIC Wireless Network Integrated wireless options with single antenna M 2 PCIe Compatible with Miracast certified devices Support for the following WLAN formats Realtek RTL8188EE VJ 802 11b g n 1x1 Wi Fi Adapter Realtek RTL8723BE VB 802 11b g n...

Страница 12: ...evices Full size island style keyboard with numeric keypad TouchPad with multi touch gestures enabled Taps enabled by default Support Modern Trackpad Gestures Power AC adapters 65 W EM 65 W 45 W 1 meter power cord Batteries 4 cell 41 Whr Li ion battery 3 cell 31 Whr Li ion battery Security fTPM 2 0 Kensington Security Lock Operating system Preinstalled Windows 10 Windows 10 Home High End CPPP Wind...

Страница 13: ... 3 GHz turbo up to 2 8 GHz 3 MB L3 cache 1600 MHz dual 15W Intel Core i3 6100U 2 3 GHz 3 MB L3 cache 1600 MHz dual 15W 5th generation Intel processors Intel Core i3 5005U 2 0 GHz 3 MB L3 cache 1600 MHz dual 15W Intel Pentium N3710 1 6 GHz turbo up to 2 56 GHz 2 MB L3 cache 1600 MHz quad 6W Intel Celeron N3160 1 6 GHz turbo up to 2 24 GHz 2 MB L3 cache 1600 MHz dual 6W Intel Celeron N3060 1 6 GHz t...

Страница 14: ...768 display slim 3 2 mm eDP typical brightness 220 nits 39 6 cm 15 6 in full high definition FHD white light emitting diode WLED SVA AntiGlare 1920 1080 display slim 3 2 mm typical brightness 220 nits Memory Two non customer accessible upgradable memory module slots Intel Core processors DDR4 2133 dual channel support Supports up to 16 GB of system RAM in the following configurations 16384 MB tota...

Страница 15: ...tions 2 TB 5400 rpm 9 5 mm 1 TB 5400 rpm 9 5 mm 500 GB 5400 rpm 9 5 mm or 7 0 mm SSHD configuration 1 TB 5400 rpm 8GB NAND Hybrid hard drive 9 5mm M 2 SATA 3 configurations 128 GB M 2 SATA 3 configurations TLC 256 GB Optical drive Fixed serial ATA 9 5 mm tray load DVD RW Double Layer SuperMulti Supports zero power optical drive Supports M disc Supports configuration without optical drive Webcam mi...

Страница 16: ...t for the following WLAN formats Intel Dual Band Wireless AC 3165 802 11 ac 1x1 WiFi BT 4 2 Combo External media card HP Multi Format Digital Media Reader Support SD SDHC SDXC Push Pull Insertion Removal Internal Card One M 2 slot for WLAN Ports HDMI version 1 4b supporting 1920 1080 60Hz Hot Plug unplug and auto detect for correct output to wide aspect vs standard aspect video RJ 45 Ethernet USB ...

Страница 17: ...parts AC adapter Battery Optical drive HP Notebook PC Intel 7th generation Core and Pentium Celeron processors touch models Category Description UMA 7th Gen Core UMA Pentium Celeron Product name HP Notebook PC Model numbers 15 ay100 15 ay199 Processor 7th generation Intel Core processors Intel Core i5 7200U 2 5 GHz turbo up to 3 1 GHz 2133 MHz 3 MB L3 cache dual 15W Intel Core i3 7100U 2 4 GHz 3 M...

Страница 18: ...ystem memory 8192 2 12288 MB total system memory 8192 1 4096 1 8192 MB total system memory 8192 1 or 4096 2 6144 MB total system memory 4096 1 2048 1 4096 MB total system memory 4096 1 Two non customer accessible upgradable memory module slots DDR3L 1600 dual channel support Supports up to 8 GB of system RAM in the following configurations 8192 MB total system memory 8192 1 or 4096 2 6144 MB total...

Страница 19: ...8EE VJ 802 11b g n 1x1 Wi Fi Adapter Realtek RTL8723BE VB 802 11b g n 1x1 Wi Fi BT4 0 Combo Adapter Integrated wireless options with dual antennas M 2 PCIe Compatible with Miracast certified devices Support for the following WLAN formats Intel Dual Band Wireless AC 3168 802 11 ac 1x1 WiFi BT 4 2 Combo External media card HP Multi Format Digital Media Reader Support SD SDHC SDXC Push Pull Insertion...

Страница 20: ...e Edition Windows 10 Professional Service End user replaceable parts AC adapter Battery Optical drive HP Notebook PC Intel 5th and 6th generation and Pentium Celeron processors touch models Category Description UMA 6th Gen Core UMA 5th Gen Core UMA Pentium Celeron Product name HP Notebook PC Model numbers 15 ay000 15 ay099 Processor 6th generation Intel Core processors Intel Core i5 6200U 2 3 GHz ...

Страница 21: ...ort Supports up to 12 GB of system RAM in the following configurations 12288 MB total system memory 8192 1 4096 1 6th generation Intel Core models only 8192 MB total system memory 8192 1 or 4096 2 6144 MB total system memory 4096 1 2048 1 4096 MB total system memory 4096 1 or 2048 2 2048 MB total system memory 2048 1 Two non customer accessible upgradable memory module slots DDR3L 1600 dual channe...

Страница 22: ...rueVision HD HD camera activity LED USB 2 0 BSI sensor 1280 x 720 by 30 frames per second HP Webcam 640 x 480 by 24 frames per second Single digital microphone HP Noise Cancellation enabled Audio DTS Studio Sound Dual speakers Ethernet Integrated 10 100 network interface card NIC Wireless Network Integrated wireless options with single antenna M 2 PCIe Compatible with Miracast certified devices Su...

Страница 23: ... Keyboard pointing devices Full size island style keyboard with numeric keypad TouchPad with multi touch gestures enabled Taps enabled by default Support Modern Trackpad Gestures Power AC adapters 65 W 65 W EM 45 W 1 meter power cord Batteries 4 cell 41 Whr Li ion battery 3 cell 31 Whr Li ion battery Security fTPM 2 0 Kensington Security Lock Operating system Preinstalled Windows 10 Windows 10 Pro...

Страница 24: ...al 6W Chipset Intel Skylake U 1 chip series Intel Broadwell U 1 chip BGA Intel Braswell Graphics Internal graphics Intel HD Graphics 5500 Intel Broadwell U series Intel HD Graphics 520 Intel Skylake U series Intel HD Graphics Intel Braswell series Switchable discrete graphics AMD Radeon R5 R16M M1 30 with up to 2048 MB of dedicated video memory Support HD Decode DX12 HDMI and PX7 Panel 39 6 cm 15 ...

Страница 25: ...RAM in the following configurations 16384 MB total system memory 8192 2 5th generation Intel Core models only 12288 MB total system memory 8192 1 4096 1 5th generation Intel Core models only 8192 MB total system memory 8192 1 or 4096 2 6144 MB total system memory 4096 1 2048 1 4096 MB total system memory 4096 1 or 2048 2 2048 MB total system memory 2048 1 Hard drives Supports 6 35 cm 2 5 in SATA h...

Страница 26: ... 2 PCIe Compatible with Miracast certified devices Support for the following WLAN formats Realtek RTL8723BE VB 802 11b g n 1x1 Wi Fi BT4 0 Combo Adapter Broadcom BCM43142 802 11 b g n 1x1 Wi Fi BT4 0 Combo Adapter Realtek RTL8188EE VJ 802 11b g n 1x1 Wi Fi Adapter Realtek RTL8188EE 802 11b g n 1x1 Wi Fi Adapter Integrated wireless options with dual antennas M 2 PCIe Compatible with Miracast certif...

Страница 27: ...ad TouchPad with multi touch gestures enabled Taps enabled by default Support Modern Trackpad Gestures Power AC adapters 65 W 65 W EM 45 W 1 meter power cord Batteries 4 cell 41 Whr Li ion battery 3 cell 31 Whr Li ion battery Security fTPM 2 0 Kensington Security Lock Operating system Preinstalled Windows 10 Windows 10 Professional Windows 10 Professional Shape the Future MSNA Windows 10 Home High...

Страница 28: ...20 Chapter 1 Product description ...

Страница 29: ... webcam integrated camera Type camera in the taskbar search box and then select Camera 4 Internal microphone Records sound The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your ...

Страница 30: ...nd then press in on the card until it is firmly seated To remove a card Pull the card out of the slot 4 USB 2 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 5 Optical drive select products only Depending on your computer reads an optical disc or reads and writes to an optical disc NOTE For disc compatibility information type help in the ta...

Страница 31: ... status lights Connects a network cable White The network is connected Amber Activity is occurring on the network 5 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 6 USB 3 0 port Connects an optional USB device such as a keyboard mouse external drive ...

Страница 32: ...t All apps select HP Help and Support and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled Top TouchPad Component Description 1 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the ri...

Страница 33: ...Lights Component Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light Amber Computer sound is off Off Computer sound is on Top 25 ...

Страница 34: ...xit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Type power in the taskbar search box and then select Power and ...

Страница 35: ...c key action keys or the spacebar 3 Windows key Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Action keys Execute frequently used system functions 5 num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad When num lock is on the keypad can be used like an external numeric keypad Top 2...

Страница 36: ...m For example if a monitor is connected to the computer repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor Mutes or restores speaker sound Decreases speaker volume incrementally while you hold down the key Increases speaker volume incrementally while you hold down the key Plays the...

Страница 37: ...Bottom Component Description 1 Battery lock Locks the battery in the battery bay 2 Battery bay Holds the battery 3 Battery release latch Releases the battery 4 Speakers 2 Produce sound Bottom 29 ...

Страница 38: ...er or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select products only Component 1 Model name select products only 2 Product number 3 Serial number 4 W...

Страница 39: ...TE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components 31 ...

Страница 40: ...02973 DB1 3 Touchpad button board includes bracket and cables 855011 001 4 Power button board includes cable 855012 001 5 Speakers includes left and right speakers and cable 813965 001 6 System board includes replacement thermal materials All system boards use the following part numbers xxxxxx 001 Windows 7 or non Windows operating systems xxxxxx 601 Windows 10 operating system For use in HP Noteb...

Страница 41: ...d 2 GB of discrete graphics memory R5M1 30 903797 xx1 Intel Pentium N3710 processor and 2 GB of discrete graphics memory R5M1 30 854942 xx1 For use in HP Notebook models UMA graphics memory non touch screen Intel Core i7 7500U processor 903788 001 Intel Core i7 6500U processor 854934 xx1 Intel Core i5 7200U processor 903792 001 Intel Core i5 6200U processor 854937 xx1 Intel Core i3 7100U processor...

Страница 42: ...book PC models UMA graphics memory non touch screen Intel Core i7 7500U processor 909211 xx1 Intel Core i5 7200U processor 909213 xx1 Intel Core i7 6500U processor 858579 xx1 Intel Core i5 6200U processor 858581 xx1 Intel Core i5 5005U processor 858583 xx1 Intel Core i3 6006U processor 909210 xx1 Intel Pentium N3710 processor 858584 xx1 Intel Pentium N3060 processor 858585 xx1 7 Memory module PC3L...

Страница 43: ...ower connector cable 813945 011 13 Solid state drive board 850946 001 14 Solid state drive M 2 not illustrated 256 GB 865902 002 128 GB for use in HP Notebook PC models 827560 021 128 GB for use in HP 250 256 G5 Notebook PC models 861334 001 256 GB for use in HP 250 256 G5 Notebook PC models 861335 001 15 Hard drive connector board 817878 001 16 Hard drive does not include bracket connector board ...

Страница 44: ... optical drive gray 859514 001 Models with an optical drive black 906832 001 Models without an optical drive black 906833 001 21 Battery 4 cell 41 Whr 2 8 Ah Li ion battery 807957 001 3 cell 31 Whr 2 8 Ah Li ion battery 807956 001 22 Rubber Kit includes rear left and right feet 813963 001 23 Optical drive DVD RW Double Layer SuperMulti includes bracket and bezel For use in all models 858505 001 Fo...

Страница 45: ...13353 008 For use in Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden 213350 009 For use in India 404827 003 For use in Israel 398063 003 For use in Italy 213352 008 For use in Japan 349756 002 For use in North America 213349 009 For use in South Africa 361240 002 For use in South Korea 267836 008 For use in Switzerland 213354 008 For use in Taiwan 393313 003 For use...

Страница 46: ...re 798933 007 HD non touch screen anti glare 909185 001 HD touch screen BrightView 809612 010 HD non touch screen BrightView 847654 003 FHD non touch BrightView 842463 006 For use in HP 250 256 G5 Notebook PC models FHD 864124 001 HD 864125 001 3 Hinges left and right 855006 001 4 Display cable includes display panel cable and webcam microphone cable Non touch screen 813943 001 38 Chapter 3 Illust...

Страница 47: ...5 001 Dual 854986 001 7 Display enclosure For use in Notebook PC models Black models 854992 001 Turbo silver models 854987 001 Red models 854989 001 White silver models 854988 001 Noble blue models 854991 001 Teal models 854990 001 Realtree Xtra models 864542 001 Iris purple models 901745 001 Powder blue models 908025 001 Soft lilac models 908026 001 Minty green models 908027 001 For use in HP 250...

Страница 48: ...01 2 Solid state drive M 2 128 GB 256 GB 865902 002 128 GB for use in HP Notebook PC models 827560 021 128 GB for use in HP 250 256 G5 Notebook PC models 861334 001 256 GB for use in HP 250 256 G5 Notebook PC models 861335 001 3 Hard drive SATA does not include brackets connector board or cable For use in HP Notebook PC models 2 TB 5400 rpm hybrid 8 GB SSD 9 5 mm 801808 005 40 Chapter 3 Illustrate...

Страница 49: ...005 1 TB 5400 rpm 2 5 inch for use in India 676423 855 500 GB 5400 rpm 7 mm 778186 005 For use in HP 250 256 G5 Notebook PC models 500 GB 7200 rpm 7 mm 703267 005 4 Hard drive brackets HP 250 256 G5 models 859515 001 ETB 859516 001 non ETB 5 Hard drive connector board 817878 001 6 Hard drive cable for use in HP Notebook PC models 855003 001 Mass storage devices 41 ...

Страница 50: ...42 Chapter 3 Illustrated parts catalog ...

Страница 51: ... and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avo...

Страница 52: ... Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive dev...

Страница 53: ...ly Store reusable ESD sensitive parts from assemblies in protective packaging or non conductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Work...

Страница 54: ...operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative ...

Страница 55: ...gion and then follow the on screen instructions Component replacement procedures NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 30 for details This chapter ...

Страница 56: ...evices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the battery 1 Position the computer upside down on a flat surface 2 Slide the battery lock latch 1 to unlock the battery and then slide the battery release latch 2 to release the battery NOTE The battery relea...

Страница 57: ...mputer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 48 To remove the optical drive 1 Remove the Phi...

Страница 58: ...tical drive remove the two Phillips PM2 0 2 5 screws 1 that secure the bracket to the drive and then remove the bracket 2 Reverse this procedure to reassemble and install the optical drive 50 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 59: ...ntry or region and then follow the on screen instructions Component replacement procedures NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 30 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 54...

Страница 60: ...ese steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery ...

Страница 61: ...g at the front of the computer and work around to the back to separate the bottom cover from computer 5 Remove the bottom cover Reverse this procedure to install the bottom cover Component replacement procedures 53 ...

Страница 62: ...ow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bat...

Страница 63: ...le 3 NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 55 ...

Страница 64: ...s off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 48 5 Remove the optical drive see Optical drive on page...

Страница 65: ...2 Remove the memory module 2 by pulling it away from the slot at an angle Reverse this procedure to install a memory module Component replacement procedures 57 ...

Страница 66: ...outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 48 5 Remove the optical drive see Optical drive on page 49 if installed 6 Remove the bottom cover see Bottom cover on page 52 To remove the optical drive board 1 Disconnect the cable from the system board 1 2 Remove the Phillips PM2 0 2 4 screw 2 that secures the optical drive board to the computer...

Страница 67: ...hen unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 48 5 Remove the optical drive see Optical drive on page 49 if installed 6 Remove the bottom cover see Bottom cover on page 52 To remove the speakers 1 Disconnect the speaker cable from the system board 1 2 Remove the cable from the routing path 2 and then lift up and remove the speakers from the computer 3 NOT...

Страница 68: ...d Drive Hardware Kit non ETB for use in HP 250 256 G5 models 859516 001 Before removing the hard drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugg...

Страница 69: ...ay from the drive to remove it 1 5 To remove the hard drive cable from the connector board disconnect the cable from the connector on the board and remove it 2 6 To remove the hard drive brackets remove the two Phillips PM3 0 3 0 screws 1 that secure each bracket to the hard drive Component replacement procedures 61 ...

Страница 70: ... Remove the hard drive brackets from the hard drive 2 Reverse this procedure to reassemble and install the hard drive 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 71: ...uter 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 48 5 Remove the optical drive see Optical drive on page 49 if installed 6 Remove the bottom cover see Bottom cover on page 52 To remove the RTC battery Using a thin tool or screwdriver disengage the battery...

Страница 72: ...om the computer 4 Remove the battery see Battery on page 48 5 Remove the optical drive see Optical drive on page 49 if installed 6 Remove the bottom cover see Bottom cover on page 52 7 Remove the hard drive hard drive cable and hard drive board see Hard drive on page 60 To remove the USB board 1 Disconnect the USB board cable from the system board 1 and lift the cable to disengage the adhesive tha...

Страница 73: ...ng system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 48 5 Remove the optical drive see Optical drive on page 49 if installed 6 Remove the bottom cover see Bottom cover on page 52 Remove the soli...

Страница 74: ...n unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 48 5 Remove the optical drive see Optical drive on page 49 if installed 6 Remove the bottom cover see Bottom cover on page 52 To remove the solid state drive board 1 Disconnect the cable from the system board 1 2 Remove the three Phillips PM2 0 3 0 screws 2 that secure the solid state drive board and holder to t...

Страница 75: ...re sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the heat sin...

Страница 76: ...e may vary Discrete graphics UMA graphics Discrete graphics Thermal paste is used on the processor and associated heat sink area 1 2 as well as the graphics chip and associated heat sink area 3 4 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 77: ... UMA graphics Thermal paste is used on the heat sink 1 and the processor 2 Reverse this procedure to reassemble and install the heat sink assembly Component replacement procedures 69 ...

Страница 78: ...own the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on pag...

Страница 79: ...4 Remove the fan from the computer 3 Reverse this procedure to install the fan Component replacement procedures 71 ...

Страница 80: ...the computer 4 Remove the battery see Battery on page 48 5 Remove the optical drive see Optical drive on page 49 if installed 6 Remove the bottom cover see Bottom cover on page 52 7 Remove the memory module see Memory module on page 56 To remove the TouchPad button board 1 Disconnect the shorter cable from the TouchPad 1 and the longer cable from the system board 2 2 Remove the two Phillips PM2 0 ...

Страница 81: ...0 903791 xx1 Intel Core i5 6200U processor and 4 GB of discrete graphics memory R7M1 70 854935 xx1 Intel Core i5 6200U processor and 4 GB of discrete graphics memory R5M1 30 858869 xx1 Intel Core i5 6200U processor and 2 GB of discrete graphics memory R5M1 30 854936 xx1 Intel Core i3 7100U processor and 2 GB of discrete graphics memory R5M1 30 903794 xx1 Intel Core i3 6100U processor and 2 GB of d...

Страница 82: ... xx1 For use in HP 250 256 G5 Notebook PC models discrete graphics memory non touch screen Intel Core i5 7200U processor and 2 GB of discrete graphics memory 909212 xx1 Intel Core i5 6200U processor and 2 GB of discrete graphics memory 858580 xx1 Intel Core i5 5005U processor and 2 GB of discrete graphics memory 858582 xx1 Intel Core i3 6006U processor and 2 GB of discrete graphics memory 909209 x...

Страница 83: ...emove the bottom cover see Bottom cover on page 52 7 Remove the WLAN module see WLAN module on page 54 8 Remove the memory module see Memory module on page 56 9 Remove the solid state drive see Solid state drive SSD on page 65 To remove the system board 1 Position the computer upright and then disconnect the following cables from the system board 1 Keyboard cable 2 Optical drive connector cable 3 ...

Страница 84: ...3 Lift the system board out of the computer 2 Reverse this procedure to install the system board 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 85: ...s antenna cable and transceiver Single 854985 001 Dual 854986 001 Display bezel 855000 001 Display cable For use in non touch screen models includes display panel cable and webcam microphone cable 813943 001 For use in touch screen models includes display panel cable and webcam microphone cable 813944 001 Display enclosure for use in HP Notebook PC models Black models 854992 001 Red models 854989 ...

Страница 86: ...l external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 48 5 Remove the optical drive see Optical drive on page 49 if installed 6 Remove the bottom cover see Bottom cover on page 52 7 Remove the fan see Fan on page 70 To r...

Страница 87: ...puter 5 Separate the display from the computer 3 If it is necessary to replace any of the display assembly subcomponents 1 To remove the display bezel a Flex the inside of the top edge 1 the left and right edges 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure b Remove the display bezel 4 Component replacement procedures 79 ...

Страница 88: ...the display panel a Remove the four Phillips PM2 0 3 0 screws that secure the display panel to the enclosure b Rotate the display panel onto the keyboard 1 to gain access to the display cable connection on the back of the panel c On the back of the display panel release the adhesive strip 2 that secures the display panel cable to the display panel and then disconnect the cable 3 80 Chapter 6 Remov...

Страница 89: ... remove the display hinges a For each hinge remove the two Phillips PM2 5 3 5 screws 1 and the two broadhead Phillips PM2 5 2 5 screws 2 that secure each hinge to the display enclosure b Remove the display hinges 3 Component replacement procedures 81 ...

Страница 90: ...emove the cable from the clips built into the display enclosure 1 and then remove the cable from the display enclosure 2 7 If replacing the display enclosure be sure that the subcomponents including the webcam microphone module the antenna receivers and all associated cables and hardware are transferred to the new enclosure 82 Chapter 6 Removal and replacement procedures for Authorized Service Pro...

Страница 91: ...er cable routing for the display cable and the wireless antennas 1 Display hinge 2 Display cable routing path 3 Antenna cable routing path Reverse this procedure to reassemble and install the display assembly Component replacement procedures 83 ...

Страница 92: ... by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 48 5 Remove the optical drive see Optical drive on page 49 if installed 6 Remove the bottom cover see Bottom cover on page 52 7 Remove the display see Display assembly on page 77 To remove the power connector cable 1 Disconnect the power connector cab...

Страница 93: ... Remove the battery see Battery on page 48 5 Remove the optical drive see Optical drive on page 49 if installed 6 Remove the bottom cover see Bottom cover on page 52 7 Remove the display see Display assembly on page 77 To remove the power button board 1 Disconnect the power button board cable from the system board 1 2 Remove the Phillips PM2 0 3 0 screw 2 that secures the power button board to the...

Страница 94: ... models 864544 xx1 Iris purple models 901746 xx1 Powder blue models 908028 xx1 Soft lilac models 908029 xx1 Minty green models 908030 xx1 Top cover keyboard for use in HP Notebook PC and HP 250 256 G5 Notebook PC models Black models 855027 xx1 Silver models 905891 xx1 Top cover keyboard for use in HP 250 256 G5 Notebook PC models Black models for use in Canada 902973 DB1 For use in country or regi...

Страница 95: ...Spare part number For use in country or region Spare part number For use in country or region Spare part number France 051 Romania 271 United Kingdom 031 Germany 041 Russia 251 United States 001 Component replacement procedures 87 ...

Страница 96: ...88 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 97: ...n your computer BIOS version information also known as ROM date and System BIOS can be accessed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS To use Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main and then make note of your current BIOS version 3 To exit Setup Utility BIOS without saving your changes use the tab key and the arrow ...

Страница 98: ...ath when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Open Windows Explorer by sel...

Страница 99: ...vailable on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS ve...

Страница 100: ...ost recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the...

Страница 101: ...hem in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs that will be required Use DVD R DVD R DVD R DL DVD R DL discs or a flash drive Do not use rewriteable discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager softwar...

Страница 102: ...to the state it was on the previous day the software will be uninstalled and you won t be able to use it What you need to know If you restore to a restore point and then change your mind you can undo the restoration You should create system restore points Before you add or change software or hardware Periodically whenever the computer is running normally System Restore also saves shadow copies of ...

Страница 103: ...age device before you back up You should back up Before adding or changing software or hardware Before the computer is repaired or restored On a regular schedule to be sure you have recent copies of personal information After you add many files for example if you saved videos from a birthday party Before using antivirus software to remove a malicious program After adding information that is hard t...

Страница 104: ...estore 1 Select Start Control Panel System and Security Backup and Restore 2 Follow the on screen instructions to restore your backup NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more info...

Страница 105: ...ecovery Manager from the list or Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press f11 while the F11 System Recovery message is displayed on the screen 2 Click System Recovery in the HP Recovery Manager window 3 Follow the on screen instructions Recovering using the recovery media 1 If possibl...

Страница 106: ... a USB port 2 Restart the computer 3 Press esc while the computer is restarting and then press f9 for boot options 4 Select the flash drive from the boot options window 98 Chapter 9 Backing up restoring and recovering in Windows 7 ...

Страница 107: ...kup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 99 For information on the recovery options that are available using the recovery media see Using Windows tools on page...

Страница 108: ...o create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also find contact in...

Страница 109: ...o remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 103 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either creat...

Страница 110: ... start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the computer boots or pres...

Страница 111: ...art the tablet and then quickly hold down the Windows button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition y...

Страница 112: ...104 Chapter 10 Backing up restoring and recovering in Windows 10 ...

Страница 113: ...lowing order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 105 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP P...

Страница 114: ...et HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want 106 Chapter 11 Using HP PC Hardware Diagnostics UEFI ...

Страница 115: ...W 19 5 V dc 2 31 A 45 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The devi...

Страница 116: ... 1000 GB 8 GB NAND hybrid SSD Dimensions Height 5 mm Length 100 2 mm Width 69 9 mm Weight 70 0 g Form Factor 2 5 inch NAND flash memory 8 GB Average seek time 12 ms Formatted capacity 1 000 204 886 MB User sectors per drive 1 953 525 168 Disk rotational speed 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessibl...

Страница 117: ...ATA security Seek times typical read including setting Single track 2 0 ms 2 0 ms 3 ms Average read write 12 ms 12 ms 13 ms Maximum 22 ms 22 ms 24 ms Logical blocks 3 907 029 168 1 953 525 168 1 048 576 000 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is...

Страница 118: ... 34K IOPs Up to 280 MB s Up to 67K IOPs Ready time Maximum to not busy 1 0 s 1 0 s Access times Logical 0 1 ms 0 1 Total logical sectors 250 069 680 500 118 192 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 40 to 95 C 40 F to 203 F 0 to 70 C 32 F to 158 F 55 to 90 C 67 F to 194 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity i...

Страница 119: ...ameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 µm Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Line out 0 7 Vrms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10...

Страница 120: ...112 Chapter 12 Specifications ...

Страница 121: ...low steps a through l below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen IMPORTANT If the Main menu displays Restore...

Страница 122: ...rive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps IMPORTANT If you clear data using Secure Erase it cannot be recovered a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bo...

Страница 123: ...then select Reset BIOS Security to factory default Click Yes at the warning message g Select the Main menu select Save Changes and Exit select Yes to save changes and exit and then select Shutdown h Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint reader one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor press or tap F1...

Страница 124: ...sc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu and scroll down to the Utilities menu c Select Hard Drive Tools d Under Utilities select Disk Sanitizer select the hard drive storing the data you want to clear and then follow the on screen instructions to continue 116 Chapter 13 Statement of memory volatility ...

Страница 125: ...Bytes not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detect SPD configuration data 256 Bytes...

Страница 126: ...Intel can be applied using this utility Bluetooth flash 2 Mbit No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions of the driver whenever the flash ...

Страница 127: ...sic system diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more de...

Страница 128: ...oot Keys a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to cont...

Страница 129: ...ng requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltag...

Страница 130: ...orea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must...

Страница 131: ...wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3X0 75mm2 conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3X1 25mm2 conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification ...

Страница 132: ...124 Chapter 14 Power cord set requirements ...

Страница 133: ...e battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 125 ...

Страница 134: ...126 Chapter 15 Recycling ...

Страница 135: ...nector power 23 connectors service considerations 43 D deleted files restoring 96 display assembly illustrated 32 removing 77 display assembly subcomponents illustrated 38 removing 77 display bezel illustrated 38 removing 79 display cable illustrated 38 removing 81 display enclosure illustrated 39 removing 82 display panel illustrated 38 77 product description 1 6 10 13 16 removing 80 81 display s...

Страница 136: ... 18 minimized image recovery 102 minimized image creating 101 model name 1 5 9 12 16 mute light identifying 25 N network jack identifying 23 nonvolatile memory 113 O operating system 4 9 12 15 19 optical drive illustrated 36 40 precautions 44 product description 3 7 10 14 17 removing 49 specifications 111 optical drive board illustrated 35 58 removing 58 optical drive eject button identifying 22 o...

Страница 137: ...ce considerations cables 43 connectors 43 plastic parts 43 service labels locating 30 serviceability product description 4 9 12 15 19 slots memory card reader 22 security cable 22 solid state drive illustrated 40 removal 65 spare part number 35 40 65 solid state drive board illustrated 35 66 removing 66 speakers identifying 29 illustrated 32 removing 59 specifications computer 107 display 108 DVD ...

Страница 138: ...ireless antennas removing 82 wireless certification label 30 wireless product description 3 8 11 14 18 WLAN antennas identifying 21 WLAN device 30 WLAN label 30 WLAN module illustrated 34 removing 54 workstation guidelines 45 130 Index ...

Результаты поиска

Содержание 250 G5

Отзывы:

HP 250 G5, Руководство по техническому обслуживанию и ремонту, Страница: 1 / 138

Результаты поиска

Содержание 250 G5

Отзывы: