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Troubleshooting power problems

Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power:

●

The computer does not turn on.

●

The display does not turn on.

●

The power lights do not turn on.

To test the AC adapter:

Shut down the computer.

Connect the AC adapter to the computer and to the power cord, and then plug the power cord into an AC

outlet.

Turn on the computer.

●

If the power lights turn on, the AC adapter is working properly.

●

If the power lights remain off, check the connection from the AC adapter to the computer and the

connection from the power cord to the AC outlet to be sure that the connections are secure.

●

If the connections are secure and the power lights remain off, the AC adapter is not functioning and

should be replaced.

Contact support for information about obtaining a replacement AC power adapter.

Shutting down (turning off) the computer

CAUTION:

Unsaved information is lost when the computer shuts down. Be sure to save your work before

shutting down the computer.

The Shut down command closes all open programs, including the operating system, and then turns off the

display and computer.
Shut down the computer under any of the following conditions:

●

When you need to replace the battery or access components inside the computer

●

When you are connecting an external hardware device that does not connect to a USB or video port

●

When the computer will be unused and disconnected from external power for an extended period

Although you can turn off the computer with the power button, the recommended procedure is to use the

Windows Shut down command.

NOTE:

If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly

pressing the power button.

Save your work and close all open programs.

Select the Start button, select the Power icon, and then select Shut down.

If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the

following emergency procedures in the sequence provided:

●

Press

ctrl

alt

delete

, select the Power icon, and then select Shut down.

●

Press and hold the power button for at least 5 seconds.

Shutting down (turning off) the computer

Содержание 17-x074nd

Страница 1: ...User Guide ...

Страница 2: ...duct notice This guide describes features that are common to most products Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is automatically updated which is always enabl...

Страница 3: ...ther hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for S...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...eron N28xx N29xx N30xx N31xx series processor and a Windows operating system If your computer is configured as described do not change the processor configuration setting in msconfig exe from 4 or 2 processors to 1 processor If you do so your computer will not restart You will have to perform a factory reset to restore the original settings v ...

Страница 6: ...vi Processor configuration setting select products only ...

Страница 7: ... a wireless network 16 Using the wireless controls 16 Airplane mode key 16 Operating system controls 16 Connecting to a WLAN 17 Using HP Mobile Broadband select products only 17 Using GPS select products only 18 Using Bluetooth wireless devices select products only 18 Connecting Bluetooth devices 18 Connecting to a wired network LAN select products only 19 Sharing data and drives and accessing sof...

Страница 8: ...er slide touch screen only 26 Using the keyboard and optional mouse 26 Using the integrated numeric keypad 27 6 Managing power 28 Initiating and exiting Sleep and Hibernation 28 Manually initiating and exiting Sleep 28 Manually initiating and exiting Hibernation select products only 28 Setting password protection on wakeup exiting Sleep or Hibernation 29 Using the power meter and power settings 29...

Страница 9: ...our computer and information 41 Using passwords 41 Setting Windows passwords 41 Setting Setup Utility BIOS passwords 42 Using Windows Hello select products only 42 Using Internet security software 42 Using antivirus software 43 Using firewall software 43 Installing software updates 43 Using HP Touchpoint Manager select products only 44 Securing your wireless network 44 Backing up your software app...

Страница 10: ...1 What you need to know before you get started 51 Using the HP Recovery partition select products only 52 Using HP Recovery media to recover 52 Changing the computer boot order 53 Removing the HP Recovery partition select products only 54 12 Specifications 55 Input power 55 Operating environment 55 13 Electrostatic Discharge 56 14 Accessibility 57 Supported assistive technologies 57 Contacting sup...

Страница 11: ...nload an app 1 Select the Start button and then select the Store app or Select the Store icon next to the taskbar search box 2 Select the app you want to download and then follow the on screen instructions When the download is complete the app appears on the All apps screen Best practices After you set up and register the computer we recommend the following steps to get the most out of your smart ...

Страница 12: ...question mark icon in the taskbar Select My PC select the Specifications tab and then select User Guides or Go to http www hp com ergo IMPORTANT You must be connected to the Internet to access the latest version of the user guide Proper workstation setup Guidelines for posture and work habits that increase your comfort and decrease your risk of injury Electrical and mechanical safety information R...

Страница 13: ... Specifications tab and then select User Guides or Go to http www hp com go orderdocuments IMPORTANT You must be connected to the Internet to access the latest version of the user guide Specific warranty information about this computer You can find your HP Limited Warranty located with the user guides on your product and or on the CD or DVD provided in the box In some countries or regions HP may p...

Страница 14: ...splays all the devices installed on your computer For information about system hardware components and the system BIOS version number press fn esc select products only Locating software To find out what software is installed on your computer Select the Start button and then select All apps or Right click the Start button and then select Programs and Features 4 Chapter 2 Getting to know your comput...

Страница 15: ... the card label side up with connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from the memory card reader 4 USB 2 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 5 Optical drive Depending on your compu...

Страница 16: ... Connects a network cable White The network is connected Amber Activity is occurring on the network 5 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 6 USB 3 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanne...

Страница 17: ...buds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide Select the Start button select All apps select HP Help and Support and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled Left side 7 ...

Страница 18: ...arch box and then select Camera To use a 3D camera See Using an integrated 3D camera select products only on page 20 4 Internal microphone Records sound The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental...

Страница 19: ...e the pointer or activate items on the screen NOTE For more information see Using TouchPad and touch screen gestures on page 24 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Top 9 ...

Страница 20: ...nent Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light Amber Computer sound is off Off Computer sound is on 10 Chapter 2 Getting to know your computer ...

Страница 21: ...button briefly to exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Type power in the taskbar search box and the...

Страница 22: ...d numeric functions on the integrated numeric keypad 6 Integrated numeric keypad When num lock is on the keypad can be used like an external numeric keypad Using the action keys An action key performs an assigned function The icon on each action key illustrates the function for that key To use an action key press and hold the key Icon Description Opens Help and Support which provides tutorials inf...

Страница 23: ...E To conserve battery power turn off this feature Mutes or restores speaker sound Decreases speaker volume incrementally while you hold down the key Increases speaker volume incrementally while you hold down the key Plays the previous track of an audio CD or the previous section of a DVD or a Blu ray Disc BD Starts pauses or resumes playback of an audio CD a DVD or a BD Plays the next track of an ...

Страница 24: ...internationally with the computer IMPORTANT Check the following locations for the labels described in this section the bottom of the computer inside the battery bay under the service door or on the back of the display Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or...

Страница 25: ... period 4 Model number select products only Component 1 Model name select products only 2 Product number 3 Serial number 4 Warranty period Regulatory label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use La...

Страница 26: ...ntries Bluetooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other For more information about wireless technology the Internet...

Страница 27: ... Center Select Set up a new connection or network A list of options is displayed allowing you to manually search for and connect to a network or to create a new network connection 3 Follow the on screen instructions to complete the connection After the connection is made select the network status icon at the far right of the taskbar to verify the name and status of the connection NOTE The function...

Страница 28: ...t products only A Bluetooth device provides short range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following Computers desktop notebook Phones cellular cordless smartphone Imaging devices printer camera Audio devices headset speakers Mouse External keyboard Bluetooth devices provide peer to peer capability that allows ...

Страница 29: ... network wall jack 2 or router NOTE If the network cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end of the cable toward the computer Sharing data and drives and accessing software When your computer is part of a network you are not limited to using only the information that is stored in your computer Computers connected t...

Страница 30: ...ealSense Apps in the taskbar search box or click the icon on the desktop to go to the Intel RealSense Showcase to view and download 3D apps To practice using your 3D camera type Intel RealSense Training in the taskbar search box or click the icon on the desktop to launch an introductory tutorial Using audio On your computer or on select products using an external optical drive you can play music C...

Страница 31: ... Notices To access this document Select the Start button select All apps select HP Help and Support and then select HP Documentation Headphones combined with a microphone are called headsets You can connect wired headsets to the audio out headphone audio in microphone combo jack on your computer To connect wireless headsets to your computer follow the device manufacturer s instructions Using sound...

Страница 32: ...t Connecting video devices using an HDMI cable select products only NOTE To connect an HDMI device to your computer you need an HDMI cable purchased separately To see the computer screen image on a high definition TV or monitor connect the high definition device according to the following instructions 1 Connect one end of the HDMI cable to the HDMI port on the computer 2 Connect the other end of t...

Страница 33: ...ys select products only NOTE To learn what type of display you have Miracast compatible or Intel WiDi refer to the documentation that came with your TV or secondary display device To discover and connect to Miracast compatible wireless displays without leaving your current apps follow the steps below To open Miracast Type project in the taskbar search box and then click Project to a second screen ...

Страница 34: ...r You can also customize gestures and view demonstrations of how they work Type control panel in the taskbar search box select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse NOTE Unless noted gestures can be used on the TouchPad or a touch screen select products only Tap Use the tap double tap gesture to select or open an item on the screen Point to an ite...

Страница 35: ...r tap to open the menu for an object on the screen NOTE The two finger tap performs the same function as right clicking with the mouse Tap two fingers on the TouchPad zone to open the options menu for the selected object Four finger tap TouchPad only Use the four finger tap to open the action center Tap four fingers on the Touchpad to open the action center and view current settings and notificati...

Страница 36: ...scroll through lists and pages or to move an object To scroll across the screen lightly slide one finger across the screen in the direction you want to move To move an object press and hold your finger on an object and then drag your finger to move the object Using the keyboard and optional mouse The keyboard and optional mouse allow you to type select items scroll and to perform the same function...

Страница 37: ... Controls the function of the integrated numeric keypad Press the key to alternate between the standard numeric function found on an external keypad this function is turned on at the factory and the navigational function indicated by the directional arrows on the keys NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on Integrate...

Страница 38: ...tery reaches a critical level In the Hibernation state your work is saved to a hibernation file and the computer powers down You can also initiate Hibernation manually For more information see Manually initiating and exiting Hibernation select products only on page 28 CAUTION To reduce the risk of possible audio and video degradation loss of audio or video playback functionality or loss of informa...

Страница 39: ...protection on wakeup exiting Sleep or Hibernation To set the computer to prompt for a password when the computer exits Sleep or Hibernation follow these steps 1 Type power options in the taskbar search box and then select Power Options or Right click the Power meter icon and then select Power Options 2 In the left pane select Require a password on wakeup 3 Select Change Settings that are currently...

Страница 40: ...tical battery level Computer battery life varies depending on power management settings programs running on the computer screen brightness external devices connected to the computer and other factors User replaceable battery WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchas...

Страница 41: ...s to its original position 3 Remove the battery 3 from the computer or 1 Turn the computer upside down on a flat surface with the battery facing toward you 2 Slide the battery lock latch 1 to unlock the battery and then slide the battery release latch 2 to release the battery NOTE The battery release latch automatically returns to its original position 3 Pivot the battery 3 upward and then remove ...

Страница 42: ... battery should be replaced contact support HP Support Assistant provides the following tools and information about the battery HP Battery Check Information about battery types specifications life cycles and capacity Conserving battery power To conserve battery power and maximize battery life Lower the brightness of the display Select the Power saver setting in Power Options If the computer will b...

Страница 43: ...battery level Resolving a low battery level when external power is available Connect one of the following to the computer and to external power AC adapter Optional docking or expansion device Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available Save your work and shut down the computer Resolving a low battery level when the comput...

Страница 44: ...vice WARNING To reduce potential safety issues use only the AC adapter provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP Connect the computer to AC power under any of the following conditions WARNING Do not charge the computer battery while you are aboard aircraft When charging or calibrating a battery When installing or modifying syste...

Страница 45: ...ork before shutting down the computer The Shut down command closes all open programs including the operating system and then turns off the display and computer Shut down the computer under any of the following conditions When you need to replace the battery or access components inside the computer When you are connecting an external hardware device that does not connect to a USB or video port When...

Страница 46: ... Disconnect the computer from external power On products with a user replaceable battery remove the battery 36 Chapter 6 Managing power ...

Страница 47: ...screen instructions For additional information access the Disk Defragmenter software Help Using Disk Cleanup Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently To run Disk Cleanup 1 Type disk in the taskbar search box and then select Free up disk space by deleting unnecessary files or Uninstall...

Страница 48: ...you would like to update your programs and drivers follow these instructions 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Select My PC select the Updates tab and then select Check for updates and messages 3 Follow the on screen instructions Cleaning your computer Use the following products to safely clean you...

Страница 49: ...on the keyboard surface CAUTION To prevent damage to internal components do not allow liquids to drip between the keys To clean the TouchPad keyboard or mouse use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of c...

Страница 50: ...ations If you are uncertain of the policy that applies to the use of a wireless device in your computer ask for authorization to use your computer before you turn it on If you are traveling internationally follow these suggestions Check the computer related customs regulations for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you ...

Страница 51: ...it helpful to use the same password for a Setup Utility BIOS feature and for a Windows security feature To create and save passwords use the following tips To reduce the risk of being locked out of the computer record each password and store it in a secure place away from the computer Do not store passwords in a file on the computer When creating passwords follow requirements set by the program Ch...

Страница 52: ...ess esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Tap f10 2 Select Security and then follow the on screen instructions Your changes take effect when the computer restarts Using Windows Hello select products only On products equipped w...

Страница 53: ...s to a system or network A firewall can be software you install on your computer and or network or it can be a combination of both hardware and software There are two types of firewalls to consider Host based firewalls Software that protects only the computer it is installed on Network based firewalls Installed between your DSL or cable modem and your home network to protect all the computers on t...

Страница 54: ...n existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or ha...

Страница 55: ...e on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS version i...

Страница 56: ...y the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note...

Страница 57: ...SB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 47 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI...

Страница 58: ... to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want 48 Chapter 10 Using HP PC Hardware Diagnostics UEFI ...

Страница 59: ... the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 49 For information on the recovery options that are available using the recovery media see Using Windows tools on page 50 Us...

Страница 60: ...rately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also find co...

Страница 61: ...o remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 54 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either create...

Страница 62: ...rking To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the computer boots...

Страница 63: ...to the keyboard dock before beginning these steps 1 Insert the HP Recovery media 2 Access BIOS For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button then select f9 or Turn on or restart the tablet and...

Страница 64: ...very partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 49 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select Remove Recov...

Страница 65: ...tions Operating voltage and current varies by platform The voltage and current for your computer is located on the regulatory label Input power Rating Operating voltage and current 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W DC plug of external HP power supply select products only NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms Opera...

Страница 66: ...drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the computer first be sure that it is properly grounded Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling componen...

Страница 67: ...articular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 1 888 259 5707 Monday through Friday 6 a m to 9 p m North Amer...

Страница 68: ...lay 8 left side 6 right side 5 top 9 computer traveling 33 connecting to a WLAN 17 connector power 6 corporate WLAN connection 17 critical battery level 33 D Disk Cleanup software 37 Disk Defragmenter software 37 drive light 5 E electrostatic discharge 56 esc key identifying 12 external AC power using 34 F fingerprints registering 42 firewall software 43 fn key identifying 12 four finger tap Touch...

Страница 69: ...23 USB 2 0 5 6 USB 3 0 6 power AC 34 battery 30 power button identifying 11 power connector identifying 6 power lights identifying 5 power meter using 29 power settings using 29 product name and number computer 14 public WLAN connection 17 R recover options 51 recovery discs 50 52 HP Recovery Manager 51 media 52 starting 52 supported discs 50 system 51 USB flash drive 52 using HP Recovery media 50...

Страница 70: ...8 USB 2 0 port identifying 5 6 USB 3 0 port identifying 6 using external AC power 34 using passwords 41 using power meter settings 29 using power settings 29 using sound settings 21 using the integrated numeric keypad 27 using the keyboard and optional mouse 26 using the TouchPad 24 V vents identifying 6 video 22 W webcam identifying 8 using 20 webcam light identifying 8 Windows system restore poi...

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