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HP 15 Laptop PC

Maintenance and Service Guide

Содержание 15-db0000

Страница 1: ...HP 15 Laptop PC Maintenance and Service Guide ...

Страница 2: ...on April 2018 Document Part Number L19674 001 Product notice This user guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www micr...

Страница 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Страница 4: ...iv Important Notice about Customer Self Repair Parts ...

Страница 5: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Страница 6: ...vi Safety warning notice ...

Страница 7: ...assembly subcomponents 21 Miscellaneous parts 24 Mass storage devices 25 4 Removal and replacement procedures preliminary requirements 27 Tools required 27 Service considerations 27 Plastic parts 27 Cables and connectors 28 Drive handling 28 Grounding guidelines 29 Electrostatic discharge damage 29 Packaging and transporting guidelines 30 Workstation guidelines 30 Equipment guidelines 31 5 Removal...

Страница 8: ...DC in 74 Top cover with keyboard 75 7 Using Setup Utility BIOS 76 Starting Setup Utility BIOS 76 Updating Setup Utility BIOS 76 Determining the BIOS version 76 Downloading a BIOS update 77 8 Using HP PC Hardware Diagnostics 78 Using HP PC Hardware Diagnostics Windows 78 Downloading HP PC Hardware Diagnostics Windows 78 Downloading the latest HP PC Hardware Diagnostics Windows version 79 Downloadin...

Страница 9: ...recovery media and backups 83 Creating HP Recovery media select products only 83 Using Windows tools 84 Restore and recovery 85 Recovering using HP Recovery Manager 85 What you need to know before you get started 85 Using the HP Recovery partition select products only 86 Using HP Recovery media to recover 86 Changing the computer boot order 87 Removing the HP Recovery partition select products onl...

Страница 10: ...x ...

Страница 11: ...2 HDMI Internal graphics Intel UHD Graphics 620 8th generation Intel processors Intel UHD Graphics 605 Intel Pentium processors Intel UHD Graphics 600 Intel Celeron processors Intel HD Graphics 620 7th generation Intel processors External graphics Intel Core processors GeForce MX130 with up to 4 GB of dedicated video memory GeForce MX130 with up to 2 GB of dedicated video memory GeForce MX110 with...

Страница 12: ...lot Intel Pentium and Celeron processors Memory is non customer accessible non upgradeable DDR4 2400 single channel support Supports up to 8 GB of system RAM in the following configurations 8192 MB 8192 MB 1 4096 MB 4096 MB 1 Primary storage Single hard drive configurations 6 35 cm 2 5 in 7 0 mm 7 2 mm 9 5 mm SATA hard drives 2 TB 5400 rpm 9 5 mm 2 TB 5400 rpm 7 2 mm 1 TB 5400 rpm 9 5 mm 1 TB 5400...

Страница 13: ...supported Integrated Wireless options with single antenna M 2 PCIe Realtek RTL8821CE 802 11 ac 1 1 WiFi Bluetooth 4 2 Combo Adapter MU MIMO supported Realtek RTL8723DE 802 11 bgn 1 1 WiFi Bluetooth 4 2 Combo Adapter External media cards HP Multi Format Digital Media Card Reader Supports SD SDHC SDXC Push pull insertion removal Internal card expansion One M 2 slot for solid state drive Intel Core p...

Страница 14: ...th UMA graphics Power cord C5 1 m conventional Security Kensington Security Lock Supports firmware based Trusted Platform Module fTPM 2 0 Operating system FreeDOS 2 0 Windows 10 Home 64 Windows 10 Home 64 Chinese Market CPPP Windows 10 Home 64 High End Chinese Market CPPP Windows 10 Home 64 Plus Windows 10 Home 64 Plus QVC Windows 10 Home 64 Plus Single Language Windows 10 Home 64 Plus Single Lang...

Страница 15: ... Windows 10 Home 64 Value Notebook Single Language Intel Pentium and Celeron processors only Windows 10 Home 64 Value Notebook Single Language SEAP Intel Pentium and Celeron processors only Windows 10 Home 64 Value Notebook Single Language select GEO Intel Pentium and Celeron processors only Windows 10 Home 64 Web Kiosk Windows 10 Pro 64 Windows 10 Pro 64 Web Kiosk Serviceability End user replacea...

Страница 16: ... manage share or access information To insert a card 1 Hold the card label side up with connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Pull to remove the card from the memory card reader 4 USB port Connects a USB device such as a cell phone camera activity tracker or smartwatch and provides data ...

Страница 17: ...igh Definition Multimedia Interface HDMI device 5 USB SuperSpeed ports 2 Connect a USB device such as a cell phone camera activity tracker or smartwatch and provide high speed data transfer 6 Audio out headphone Audio in microphone combo jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack doe...

Страница 18: ...ware installed on your product 4 Internal microphone Records sound The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide 1 Type support in...

Страница 19: ...ad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Keyboard area 9 ...

Страница 20: ...onent Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light On Computer sound is off Off Computer sound is on 10 Chapter 2 Getting to know your computer ...

Страница 21: ...n results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Right click the Power icon and then select Power Options 2 Speakers 2 Produce sound 3 Vent Enables airflow to cool internal comp...

Страница 22: ...unctions NOTE On select products the f5 action key turns the keyboard backlight feature off or on 5 num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad A separate keypad to the right of the alphabet keyboard When num lock is pressed the keypad can be used like an external numeric keypad NOTE If the keypad function is a...

Страница 23: ...e computer display to the monitor display to a simultaneous display on both the computer and the monitor Turns the keyboard backlight off or on NOTE To conserve battery power turn off this feature Mutes or restores speaker sound Decreases speaker volume incrementally while you hold down the key Increases speaker volume incrementally while you hold down the key Plays the previous track of an audio ...

Страница 24: ...w to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 14 Chapter 2 Getting to know your computer ...

Страница 25: ...tom of a tablet kickstand Service label Provides important information to identify your computer When contacting support you may be asked for the serial number the product number or the model number Locate this information before you contact support Component 1 HP product name 2 Model number 3 Product ID 4 Serial number 5 Warranty period Regulatory label s Provide s regulatory information about th...

Страница 26: ...rted parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 15 for details 16 Chapter 3 Illustrated parts catalog ...

Страница 27: ...Keyboard backlit iridescent ceramic white available only with 001 United States keyboards L28507 001 3 TouchPad module L20449 001 4 TouchPad button board not spared 5 Speakers includes cable L20453 001 6 Power connector cable DC in L20475 001 7 System board NOTE All system board spare part kits include replacement thermal material All system boards use the following part numbers xxxxxx 001 Non Win...

Страница 28: ...2 Combo Adapter L21480 005 11 Hard drive connector board L20454 001 12 Solid state drive connector board L20457 001 13 Fan For use in models with discrete graphics L20473 001 For use in models with UMA graphics L20474 001 Heat sink 14 For use in models with an Intel Core processor and discrete graphics L20469 001 For use in models with an Intel Pentium or Celeron processor and discrete graphics L2...

Страница 29: ... drive Snow white L20399 001 Jet black L20400 001 Natural silver L20401 001 Pale gold L20402 001 Twilight blue L20403 001 Scarlet red L20405 001 Smoke gray L20404 001 Iridescent pale rose gold L28511 001 Iridescent ceramic white L28513 001 23 Rubber feet Front feet Pale gold L20408 001 Scarlet red L20411 001 Twilight blue L20409 001 Maroon burgundy L20412 001 Dark ash silver L20406 001 Asteroid si...

Страница 30: ...ceramic white L28521 001 Cables Item Component Spare part number 1 USB card reader board cable L20452 001 2 TouchPad button board cable L20451 001 3 TouchPad cable L20450 001 4 Hard drive solid state drive cable L20456 001 5 Display cable Display cable non touch HD L20443 001 Display cable non touch FHD L23064 001 Display cable touch HD L20442 001 20 Chapter 3 Illustrated parts catalog ...

Страница 31: ...ural silver L20424 001 Pale gold L20425 001 Scarlet red L20430 001 Twilight blue L20426 001 Smoke gray L20428 001 Snow white full featured models L20422 001 Snow white defeatured models L21306 001 Maroon burgundy L20431 001 Iridescent pale rose gold L28516 001 Iridescent ceramic white L28517 001 Display assembly subcomponents 21 ...

Страница 32: ...420 001 5 Display cable Non touch HD L20443 001 Non touch FHD L23064 001 Touch HD L20442 001 6 Camera module HD camera L20447 001 VGA camera L20446 001 7 WLAN antenna cable Single antenna L20445 001 Single antennas narrow bezel L23060 001 Dual antennas L20444 001 Dual antennas narrow bezel L23059 001 8 Back cover Jet black L20433 001 Jet black narrow bezel models L23061 001 Sparkling black L20437 ...

Страница 33: ...em Component Spare part number Snow white defeatured models L21307 001 Maroon burgundy L20441 001 Iridescent pale rose gold L28508 001 Iridescent ceramic white L28509 001 Display assembly subcomponents 23 ...

Страница 34: ...7 001 For use in Australia L19358 001 For use in Denmark L19360 001 For use in Europe L19361 001 For use in India L19363 001 For use in Israel L19362 001 For use in Italy L19364 001 For use in Japan L19365 001 For use in North America L19367 001 For use in the People s Republic of China L19368 001 For use in South Africa L19369 001 For use in South Korea L19366 001 For use in Switzerland L19370 00...

Страница 35: ...7 001 Smoke gray L20465 001 Twilight blue L20464 001 Maroon burgundy L20468 001 Jet black L20461 001 Snow white L20460 001 Iridescent pale rose gold L28514 001 Iridescent ceramic white L28515 001 3 Optical drive bracket L20459 001 4 Hard drive 7 mm 2 TB 5400 rpm 912487 855 1 TB 5400 rpm 762990 005 500 GB 5400 rpm 778186 005 5 Hard drive bracket L20455 001 Mass storage devices 25 ...

Страница 36: ...L20456 001 8 Solid state drive bracket L20458 001 9 Solid state drive connector board L20457 001 10 Solid state drive M 2 512 GB PCIe NVMe L20385 001 256 GB PCIe NVMe L20384 001 256 GB SATA 3 TLC L20382 001 128 GB SATA 3 TLC L20381 001 Optane memory module 16 GB L20383 001 26 Chapter 3 Illustrated parts catalog ...

Страница 37: ...derations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when...

Страница 38: ...or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing an optical drive be sure that a disc is not in the drive and be sure ...

Страница 39: ... these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The follow...

Страница 40: ... materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools...

Страница 41: ...istance between the operator and ground To be effective the conductive equipment must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm ...

Страница 42: ...lf Repair is supported in your location Component replacement procedures NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 15 for details NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http p...

Страница 43: ...e L20460 001 Iridescent pale rose gold L28514 001 Iridescent ceramic white L28515 001 Before removing the optical drive follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the optical drive 1 R...

Страница 44: ...m the drive 2 4 If it necessary to remove the bezel from the front of the optical drive a Insert a paper clip into the release hole on the front of the bezel 1 The left side of the bezel rotates outward 2 b Press the tab to release the bezel from the drive 3 c Rotate the side of the bezel 4 and then remove it 5 34 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 45: ...Reverse this procedure to reassemble and install the optical drive Component replacement procedures 35 ...

Страница 46: ...uct key and length of warranty are on the service tag at the bottom of your computer See Labels on page 15 for details NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions There are as many as 46 screws that must be remove...

Страница 47: ...els without an optical drive Snow white L20399 001 Jet black L20400 001 Natural silver L20401 001 Pale gold L20402 001 Twilight blue L20403 001 Scarlet red L20405 001 Smoke gray L20404 001 Iridescent pale rose gold L28511 001 Iridescent ceramic white L28513 001 Front feet Pale gold L20408 001 Scarlet red L20411 001 Twilight blue L20409 001 Maroon burgundy L20412 001 Dark ash silver L20406 001 Aste...

Страница 48: ...omputer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the optical drive see Optical drive on page 33 Remove the bottom cover 1 Peel the rubber feet off the bottom of the computer 1 2 Remove the 10 Phillips M2 5 9 0 screws that secure the botto...

Страница 49: ...3 Starting near the middle bottom of the bottom cover 1 pry the cover up to remove it 2 Reverse this procedure to install the bottom cover Component replacement procedures 39 ...

Страница 50: ...e the optical drive see Optical drive on page 33 5 Remove the bottom cover see Bottom cover on page 37 Remove the battery 1 Remove the three Phillips M2 0 8 0 screws 1 that secure the battery to the computer 2 Remove the battery from the computer 2 Reverse this procedure to install the battery When installing the battery be sure to install screws in the proper locations The following image shows t...

Страница 51: ...Component replacement procedures 41 ...

Страница 52: ...mory module tilts up at a 45 degree angle 2 Grasp the edge of the memory module 2 and then gently pull the module out of the slot Use the same procedure to remove both memory modules CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe conta...

Страница 53: ...3 Gently press down on the module edges until the side retention clips snap into place 3 Component replacement procedures 43 ...

Страница 54: ...he computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the optical drive see Optical drive on page 33 5 Remove the bottom cover see Bottom cover on page 37 6 Remove the battery see Battery on page 40 Remove the hard drive 1 Slide the hard drive away from the connector 1 and then lift t...

Страница 55: ...sary to disassemble the hard drive remove the two Phillips M3 0 3 0 screws 1 and then lift the bracket off the drive 2 Reverse this procedure to reassemble and install the hard drive Component replacement procedures 45 ...

Страница 56: ...computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the optical drive see Optical drive on page 33 5 Remove the bottom cover see Bottom cover on page 37 6 Remove the battery see Battery on page 40 Remove the solid state drive Remove the Phillips M2 0 3 0 screw 1 and then pull the solid state drive module from the socket 2 Rev...

Страница 57: ...the AC outlet and then unplugging the AC adapter from the computer 4 Remove the optical drive see Optical drive on page 33 5 Remove the bottom cover see Bottom cover on page 37 6 Remove the battery see Battery on page 40 7 Remove the solid state drive see Solid state drive on page 46 Remove the solid state drive bracket and connector board 1 Slide the bracket toward the side of the computer 1 and ...

Страница 58: ... the connector board from the computer 3 Reverse this procedure to install the solid state drive bracket and connector board 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 59: ...onnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the optical drive see Optical drive on page 33 5 Remove the bottom cover see Bottom cover on page 37 6 Remove the battery see Battery on page 40 Remove the Optane memory module Remove the P...

Страница 60: ...computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the optical drive see Optical drive on page 33 5 Remove the bottom cover see Bottom cover on page 37 6 Remove the battery see Battery on page 40 Remove the WLAN module 1 Disc...

Страница 61: ...ord from the computer 3 Disconnect all external devices from the computer 4 Remove the optical drive see Optical drive on page 33 5 Remove the bottom cover see Bottom cover on page 37 6 Remove the battery see Battery on page 40 7 Remove the hard drive see Hard drive on page 44 Remove the hard drive connector 1 Disconnect the cable from the system board ZIF connector 1 2 Remove the Phillips M2 0 3 ...

Страница 62: ...er by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the optical drive see Optical drive on page 33 5 Remove the bottom cover see Bottom cover on page 37 6 Remove the battery see Battery on page 40 Remove the USB card reader board 1 Disconnect the cable from the ZIF connector on the USB board 1 2 Remove the Phillips M2 0 3 0 screw 2 and the...

Страница 63: ...he computer 4 Remove the optical drive see Optical drive on page 33 5 Remove the bottom cover see Bottom cover on page 37 6 Remove the battery see Battery on page 40 Remove the TouchPad button board 1 Disconnect the system board cable from the ZIF connector on the TouchPad button board 1 2 Disconnect the TouchPad cable from the ZIF connector on the TouchPad button board 2 3 Remove the two Phillips...

Страница 64: ...ove the optical drive see Optical drive on page 33 5 Remove the bottom cover see Bottom cover on page 37 6 Remove the battery see Battery on page 40 To remove the TouchPad module 1 Disconnect the TouchPad cable from the ZIF connector on the TouchPad 1 and the TouchPad button board cable from the ZIF connector on the system board 2 2 Peel the tape off the TouchPad 1 3 Starting in the corner use a p...

Страница 65: ...e pry the TouchPad module loose and then remove it from the computer 3 NOTE The TouchPad module may be very tight and difficult to remove Reverse this procedure to install the TouchPad module Component replacement procedures 55 ...

Страница 66: ...er cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the optical drive see Optical drive on page 33 5 Remove the bottom cover see Bottom cover on page 37 6 Remove the battery see Battery on page 40 Remove the fan 1 Disconnect the fan cable from the system board 1 2 Remove the Phillips M2 5 6 0 screw 2 that secures the fan to the computer 3 Lift the fan from the ...

Страница 67: ...teps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the optical drive see Optical drive on page 33 5 Remove the bottom cover see Bottom cover on page 37 6 Remove the battery see Battery on page 40 To remov...

Страница 68: ...ed with the heat sink and system board spare part kits To remove the heat sink assembly from products with discrete graphics 1 In the order indicated on the heat sink assembly remove the six Phillips M2 0 3 0 screws 1 that secure the heat sink to the computer 2 Lift the heat sink assembly from the computer 2 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 69: ...emoved Replacement thermal material is included with the heat sink and system board spare part kits To remove the heat plate from fanless models 1 In the order indicated on the heat plate remove the five Phillips M2 0 3 0 screws 1 that secure the heat plate to the computer 2 Lift the heat plate from the computer 2 Component replacement procedures 59 ...

Страница 70: ...ard component 2 each time the heat plate is removed Replacement thermal material is included with the heat plate and system board spare part kits Reverse this procedure to install the heat plate or heat sink assembly 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 71: ...plugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the optical drive see Optical drive on page 33 5 Remove the bottom cover see Bottom cover on page 37 6 Remove the battery see Battery on page 40 Remove the display assembly 1 Lift the tape from the display connector on the system board 1 2 Disconnect the cable from the connector 2 3 Remove the ...

Страница 72: ... using the following spare part numbers L20423 001 Jet black L20427 001 Sparkling black L20424 001 Natural silver L20425 001 Pale gold L20430 001 Scarlet red L20426 001 Twilight blue L20428 001 Smoke gray L20422 001 Snow white full featured models L21306 001 Snow white defeatured models L20431 001 Maroon burgundy L28516 001 Iridescent pale rose gold L28517 001 Iridescent ceramic white 62 Chapter 6...

Страница 73: ...lay bezel a Remove the two Phillips M2 0 3 0 screws 1 flex the top 2 of the bezel the inside edges of the left and right sides 3 and then the bottom 4 of the bezel until it disengages from the display enclosure b Remove the bezel 5 The display bezel is available using spare part number L20421 001 3 If it is necessary to replace the camera microphone module a Detach the module 1 from the display ba...

Страница 74: ...g spare part number L20446 001 4 If it is necessary to replace the display panel IMPORTANT HD panels are secured to the display enclosure with screws FHD panels are secured with tape a HD panels Remove the four Phillips M2 0 3 0 screws that secure the panel to the display enclosure 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 75: ...D and FHD panels Swing the top edge of the display panel forward and position it upside down next to the display enclosure 1 d Release the adhesive support strip 2 that secures the display panel cable connector to the display panel e Disconnect the display panel cable 3 from the display panel f Remove the display panel Raw display panels are available using the following spare part numbers L23208 ...

Страница 76: ... each hinge b Remove the display hinges 2 The display hinges are available using spare part number L20420 001 6 If it is necessary to replace the display panel cable a Release the cable from the retention clips and routing channel built into the bottom edge and side of the display enclosure 1 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 77: ...ing spare part numbers L20443 001 HD non touch display L23064 001 FHD non touch display L20442 001 HD touch display 7 If it is necessary to replace the wireless antenna cables and transceivers a Remove the antennas from the top of the display enclosure 1 Component replacement procedures 67 ...

Страница 78: ...e antenna narrow bezel models L20444 001 Dual antenna models L23059 001 Dual antenna narrow bezel models Use the following image to determine proper cable routing in the display of the antenna cable 1 and display cable 2 The display rear cover is available using the following spare part numbers L20433 001 Jet black L23061 001 Jet black narrow bezel models 68 Chapter 6 Removal and replacement proce...

Страница 79: ...burgundy L28509 001 Iridescent ceramic white L28508 001 Iridescent pale rose gold Reverse these procedures to reassemble and install the display assembly components When reassembling an FHD display assembly be sure the install the following parts into the display enclosure from the Display Miscellaneous Kit spare part number L23065 001 and display panel stretchable adhesive tape spare part number ...

Страница 80: ...rd for use in models with UMA graphics memory Intel Core i7 8550U processor L20371 xx1 Intel Core i5 8250U processor L20369 xx1 Intel Core i3 8130U processor L20374 xx1 Intel Core i7 7500U processor L20370 xx1 Intel Core i3 7020U processor L20373 xx1 Intel Pentium N5000 processor L20375 xx1 Intel Celeron N4000 processor L20372 xx1 Before removing the system board follow these steps 1 Shut down the...

Страница 81: ...d location during removal and replacement 1 Disconnect the following cables from the system board 1 Keyboard backlight cable 2 Hard drive connector cable 3 Speaker cable 4 USB card reader board cable 5 Keyboard cable 6 TouchPad button board cable 7 Power connector cable 2 Remove the two Phillips M2 0 3 0 screws that secure the system board to the computer 1 Component replacement procedures 71 ...

Страница 82: ...t side of the system board and then remove the system board from the computer 2 Reverse this procedure to install the system board 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Страница 83: ...AC outlet and then unplugging the AC adapter from the computer 4 Remove the optical drive see Optical drive on page 33 5 Remove the bottom cover see Bottom cover on page 37 6 Remove the battery see Battery on page 40 7 Remove the display see Display assembly on page 61 Remove the speakers 1 Remove the speaker cable from the clips built into the computer 1 2 Remove the speakers from the computer 2 ...

Страница 84: ...Disconnect all external devices from the computer 4 Remove the optical drive see Optical drive on page 33 5 Remove the bottom cover see Bottom cover on page 37 6 Remove the battery see Battery on page 40 7 Remove the system board see System board on page 70 8 Remove the display see Display assembly on page 61 Remove the power connector cable 1 Remove the cable from the clips built into the compute...

Страница 85: ...rds L28504 001 Keyboard backlit iridescent pale rose gold available only with 001 United States keyboards L28505 001 Keyboard no backlight iridescent ceramic white available only with 001 United States keyboards L28506 001 Keyboard backlit iridescent ceramic white available only with 001 United States keyboards L28507 001 For use in country or region Spare part number For use in country or region ...

Страница 86: ... the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS version infor...

Страница 87: ...ntify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a ...

Страница 88: ...ics Windows select More and then select Run as administrator or To access HP PC Hardware Diagnostics Windows from HP Support Assistant a Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the tool opens se...

Страница 89: ... it to the computer desktop or To run the tool from a USB flash drive download it to a USB flash drive 4 Select Run Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows follow these steps Navigate to the folder on your computer or the flash drive where the exe file was downloaded double click the exe file and then follow the on screen instructions Using HP PC...

Страница 90: ...PC Hardware Diagnostics UEFI download instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment because only exe files are provided Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive 1 Go to http www hp com go techcenter pcdiags ...

Страница 91: ...follow these steps 1 Go to http www hp com support 2 Select Get software and drivers enter the product name or number select your computer and then select your operating system 3 In the Diagnostics section follow the on screen instructions to select and download the Remote UEFI version for the product Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP PC Hardware Diagn...

Страница 92: ...3 Make your customization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts 82 Chapter 8 Using HP PC Hardware Diagnostics ...

Страница 93: ...the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 83 For information on the recovery options that are available using the recovery media see Using Windows tools on page 84 Use...

Страница 94: ...arately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also find c...

Страница 95: ...o remove the Recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 88 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either create...

Страница 96: ...rking To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the tablet to the keyboard base before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the computer boots o...

Страница 97: ...ard base before beginning these steps 1 Insert the HP Recovery media 2 Access the system Startup menu For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume up button then select f9 or Turn on or restart the table...

Страница 98: ...overy partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 83 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select Remove Reco...

Страница 99: ...th generation Core processors UMA graphics 2062 7 g 4 55 lbs HDD and ODD discrete graphics 2088 7 g 4 60 lbs Input power Operating voltage 19 0 V dc 4 74 A 90 W or 18 5 V dc 3 5 A 65 W or 45 W Operating current 4 74 A or 3 5 A Temperature Operating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F ...

Страница 100: ... GB 256 GB Height 1 35 mm 1 35 mm Weight 10 g 10 g Form factor M 2 2280 D2 B M M 2 2280 D2 B M Transfer rate up to 540 MB sec up to 540 MB sec Interface type SATA 3 SATA 3 Ready time maximum to not busy 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms Total logical sectors 234 441 648 468 883 296 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard drive stor...

Страница 101: ...00 IOPs Up to 1550 MB s Up to 100 000 IOPs Ready time Maximum to not busy 1 0 s 1 0 s Access times Logical 0 1 ms 0 1 ms Total logical sectors 500 118 192 1 000 215 216 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 40 to 80 C 40 F to 176 F 0 to 70 C 32 F to 158 F 40 to 85 C 40 F to 185 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible ca...

Страница 102: ...rity ATA security Seek times typical read including setting Single track 2 0 ms 2 0 ms 3 ms Average read write 12 ms 12 ms 13 ms Maximum 22 ms 22 ms 24 ms Logical blocks 3 907 029 168 1 953 525 168 1 048 576 000 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capaci...

Страница 103: ...s must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 3...

Страница 104: ...and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance c...

Страница 105: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 95 ...

Страница 106: ... lock light identifying 10 chipset product description 1 components bottom 14 display 8 keyboard area 9 left side 7 right side 6 computer major components 16 computer specifications 89 connector power 7 D Display assembly spare part numbers 17 display assembly removal 61 subcomponents 21 display assembly components removal 61 spare part numbers 61 display bezel removal 63 spare part numbers 22 63 ...

Страница 107: ... state drive specifications 91 memory product description 2 removal 42 spare part number 18 spare part numbers 42 MicroSD memory card reader identifying 6 minimized image recovery 86 minimized image creating 85 model name 1 mute light identifying 10 mute volume action key 13 N network jack identifying 7 next track action key 13 O operating system product description 4 Optane memory module removal ...

Страница 108: ...ard spare part number 18 speaker volume action keys 13 speakers identifying 11 removal 73 spare part number 17 spare part numbers 73 special keys using 12 specifications computer 89 display 90 hard drive 92 M 2 solid state drive 91 solid state drive 90 supported discs recovery 84 switch screen image action key 13 system board removal 70 spare part number 17 spare part numbers 70 system recovery 85...

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