Satisfaction Guaranteed or Your
Money Back
Hotpoint gives you a unique ‘Satisfaction
Guaranteed’ promise – valid for ninety days after
you have purchased your Hotpoint product. If there is a
technical problem with your Hotpoint appliance, just call
Hotpoint Service (see back page). If necessary we will
arrange for an engineer to call. If the technical problem is
not resolved under this Guarantee, Hotpoint will replace
your appliance or, if you prefer, give you your money back.
Your statutory rights are not affected, and the Guarantee is
additional and subject to the terms of Hotpoint’s Five Year
Parts Guarantee.
Hotpoint’s Free Five Year Guarantee
From the moment your appliance is delivered
Hotpoint guarantees it for FIVE YEARS.
• In the Five Years all replacement parts are FREE
provided that they are fitted by our own Service
Engineer. During the first year our Engineer’s time
and labour is also free.
• Our guarantee covers loss of food in our
refrigeration and freezer products up to £250 during
the first year, subject to verification by one of our
engineers.
• After the first year we will charge for our
Engineer’s time and labour. We do, however,
operate a range of Service Plans (see opposite)
which, for an annual payment, enables you to
cover any repair costs which may be necessary.
• All our service repairs are guaranteed for twelve
months in respect of our labour and any parts fitted.
• The appliance must be used in the United Kingdom,
and must not be tampered with or taken apart by
anyone other than our own Service Engineers.
• You may, however, buy parts which can be
safely fitted without specialist knowledge or
equipment. The correct fitting of such parts,
provided they are genuine Hotpoint spares, will
not affect your Guarantee. Parts are available
from our Hotpoint Spares Centres (see back page).
• Our guarantee does not cover the cost of any
repair, or loss of food in refrigeration products, due to
power failure, accidents or misuse. Nor does it cover the
cost of any visits to advise you on the use of your
appliance. Please read thoroughly the instruction book
supplied with this appliance.
• If at any time during the Guarantee period we are
unable to repair your appliance, we will refund any
repair costs paid to us in the previous twelve months.
We will also offer you a new appliance at a reduced
charge instead of a repair.
• Our Guarantee is in addition to and does not
affect your legal rights.
• Should you need independent advice on your
consumer rights, help is available from your
Consumer Advice Centre, Law Centre, Trading
Standards Department and Citizens Advice
Bureau.
• All Hotpoint servicing is carried out by our own
Service Organisation located throughout the
United Kingdom and Eire. We will be happy to
deal with any problems which you may have.
Hotpoint’s Extended Warranties
Whether you have just one or a number of Hotpoint
appliances in your kitchen, Hotpoint has a range of Service
Plans to give you complete peace of mind.They enable you
to extend your one year labour guarantee so that you can
have repairs completed FREE during the membership
period.
Service Cover
We offer a number of payment methods; cheque, credit card
or you can spread the cost and pay by direct debit (full
details can be obtained on Free phone 0800 716356). This
covers you for all repairs during the period of cover, which
can be from 1 to 4 years. Service Cover also includes loss of
food, up to the value of £250, in refrigeration appliances.
There is also an option of Service Cover with
Maintenance at an additional cost. This includes an annual
Electrical and Safety check and replacement of any parts as
necessary.
Kitchen Cover
An annual payment covers you for all repairs for all your
Hotpoint appliances which are less than ten years old. It also
covers the cost of loss of food up to £250 in our refrigeration
and freezer products.
There is also the option of Kitchen Cover with Maintenance
at an additional cost. Any additional Hotpoint appliances
purchased after you have joined Hotpoint Kitchen Cover will
automatically be included during the annual period of cover
without further charge.
Appliance Registration
To ensure that you have the opportunity to benefit from any
of the above Service Schemes and other offers you should
complete and return immediately the Appliance
Registration Form/Questionnaire supplied with this
appliance. Full details and costs of our Service Schemes,
together with an application form, will be sent to you at the
end of the first year of the guarantee.
Annual Safety/Maintenance Checks
Hotpoint strongly recommends that all its
appliances are regularly checked for electrical and
mechanical safety, whether or not they are covered by a
Service Plan. Worn door gaskets or hoses may cause a leak
on an appliance, which could become dangerous if
neglected.
Proof of Purchase
For future reference please attach your purchase receipt to
this booklet and keep it in a safe place.
Spares and Accessories
Spares and accessories can be ordered from your local
Hotpoint Spares Centre (see back page), using the order
form enclosed.
NOTE:
Our Engineers will use every effort to avoid damage
to floor coverings and adjacent units when carrying out
repairs/service work, but in locations where the Engineer
advises you that it will be impossible to move appliances
without risk of damage, he will only proceed with your
approval that no liability is accepted.
Hotpoint Service Cover
29
