T
ROUBLESHOOTING
Table of Contents
7.0AT-03
21
Service Manual
Troubleshooting
Additional resources are available on the Johnson Customer Service Portal (“CS Web”:
http://service.johnsonfitness.com/cs_new/login.asp
) are noted through this guide (CS Web > index tab).
General Troubleshooting
UPDATE TO THE LATEST SOFTWARE VERSION,
if possible.
Cycling power is recommended as the first attempt to fix most failures, and after major repairs
are implemented.
Before replacing any major part, inspect the cables to/from it. Disconnect and inspect the
connectors on both ends, as well as the terminals on the boards. If capable, use a multimeter to
perform continuity tests to verify that all of the conductors are intact. If no damage/corrosion is
noted, carefully reconnect the cables, ensuring proper seating and connection. Request
replacement cables if at all suspicious.
After each corrective action is taken, re-evaluate if the failure has been resolved. Some
indications have a straightforward order of attempts, and not all steps are always necessary if a
lower-level fix resolves the issue.
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