Hope Industrial Systems HIS-RL19 Series Скачать руководство пользователя страница 25

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Troubleshooting

RL19H User Manual, 99156B, September 2021

Touch Screen Troubleshooting

Applies to touch screen monitors only� To be sure that you have the most current driver, please

check the following Internet address:

https://www�HopeIndustrial�com/support/drivers/

Symptom

Causes

Solutions

No response

when touching

the touch

screen

Touch screen driver has not

been installed�

Download and install the latest driver from

the Hope Industrial website�

Touch screen cable is not

plugged in correctly.

Make sure either the USB or Serial cable

is securely connected to the monitor and

PC� Do not connect both�

If using a USB connection,

does the USB cable length

exceed 5 meters?

USB cables have a 5 meter limitation and

could cause no touch response if this is

exceeded�

If using a Serial connection,

is the Serial cable plugged

into the correct COM port?

Ensure that the Serial cable is connected

to the COM port being used prior to

installing the touch screen driver.

The cursor

moves but does

not follow my

finger when

touching the

touch screen

Touch screen driver has not

been installed�

Download and install the latest driver from

the Hope Industrial website�

Touch screen has not been

calibrated�

Activate the calibration utility� In Windows

systems, these settings may be found at

the following location:

Control Panel > Elo Touchscreen >

"General" Tab

•

Press the Align button.

•

Touch all targets as the appear to

calibrate the touch screen�

• Press the Green Check button when

verified.

Содержание HIS-RL19 Series

Страница 1: ...19 RACK MOUNT INDUSTRIAL MONITOR USER MANUAL Model No HIS RL19 _ _ _ H REVISION H ...

Страница 2: ...tting the Timing Mode 13 Control Panel Buttons 14 OSD and Power Lock Settings 15 On Screen Display OSD Menus 16 Auto Image Adjust Menu 17 Contrast Brightness Menu 17 Input Select Menu 17 Color Adjust Menu 18 Information Menu 19 Manual Image Adjust Menu 19 Setup Menu 21 Memory Recall Menu 21 Cleaning Instructions 22 Glass Acrylic and Touch Screen Window Models 22 No Protective Window LCD Surface Mo...

Страница 3: ...L19 subject unit is to be powered by a Listed Power Supply suitable for the application with outputs at SELV LPS or Class 2 levels rated 9 6 36 6VDC 2 5 A max The equipment is not intended to connect directly to a DC Mains source FCC Notice This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed ...

Страница 4: ...ardous Locations This equipment is suitable for use in Class I Division 2 Groups A B C and D or non hazardous locations only Device is open type and is to be installed in an enclosure suitable for the environment that is only accessible with the use of a tool FR Cet équipement peut être utilisé dans la Classe I Division 2 Groupes A B C et D endroits hasardeux ou endroits non hasardeux seulement Ce...

Страница 5: ...B September 2021 5 Mechanical Drawings Front View Bottom View 354 3 mm 13 95 482 6 mm 19 00 380 8 mm 14 99 7 1 mm 0 28 139 1 mm 5 48 215 3 mm 8 48 316 9 mm 12 48 305 6 mm 12 03 37 5 mm 1 48 460 4 mm 18 12 448 7 mm 17 66 60 8 mm 2 40 3 2 mm 0 125 ...

Страница 6: ...Mechanical Drawings 6 RL19H User Manual 99156B September 2021 Side View 354 3 mm 13 95 60 8 mm 2 40 ...

Страница 7: ...0 C 122 F f Remember that heat rises the temperature at the top of the cabinet will be much hotter than at the bottom if air inside the enclosure is not actively circulating Even in a sealed enclosure use of a circulation fan can greatly reduce temperature f Also remember that even though this product is designed to operate at 50 C the life span of any electronic device is shortened when it is con...

Страница 8: ...em issues while configuration changes may still be easily made Install Cable Connections All monitors are shipped with a standard VGA video cable AC powered displays are also shipped with a power mains cable If you ordered a touch screen monitor a USB cable is supplied for the touch screen interface To use the touch screen Serial RS 232 interface a serial cable may be ordered separately The cable ...

Страница 9: ...ayPort connection this can be converted for use with the DVI video port using a simple adapter If the video source has a 5 wire analog RGB video output this can be converted for use with the VGA video port using a simple adapter Certified adapters are available from Hope Industrial Systems Contact our sales team for more information Power Connection The HIS RL19 is available with either AC or DC p...

Страница 10: ...Hope Industrial Systems if you require a CD ROM with documentation and drivers for touch screens For a full list of downloadable drivers please check the following Internet address https www HopeIndustrial com support drivers IMPORTANT If you will be using a USB connection install the touch screen driver first and then connect the USB cable If you will be using a Serial connection connect the Seri...

Страница 11: ...w locks on the cable connectors to ensure adequate strain relief HAZ LOC NOTE If this step is not performed the product will not comply with Class I Division 2 Hazardous Location requirements 2 Select the appropriate driver for your operating system from the web address listed above 3 Click to Run the software when prompted Follow on screen instructions to download and execute the touch screen dri...

Страница 12: ...monitors conform to the Electronic Industries Association standard EIA 310 D Our monitors will fit in type A B and C racks with a width of 482 6 mm 19 preferred EIA rack width WARNING Hope Industrial Systems will not assume liability for damage to internal electronics due to improper installation Contact Hope Industrial Systems if you need additional assistance The HIS RL19 has a panel height of 8...

Страница 13: ... screen image TIP For the best picture quality set your computer graphics adapter timing mode to VESA 1280 x 1024 60 Hz Please refer to the computer graphics adapter manufacturer s manual for instructions on setting the resolution and timing mode In Microsoft Windows these settings may be found at the following location f 2000 XP Control Panel Display Settings f Vista Control Panel Personalization...

Страница 14: ...nus and adjustments screens disappear automatically after 15 seconds This is adjustable through the OSD Time Out setting in the Setup menu 2 To select a control to adjust press the up or down button to scroll through the menu 3 Press button 2 to open the menu for a selected control 4 To adjust the control press the up or down button 5 To save the adjustments and return to the main OSD menu press b...

Страница 15: ...wer Button Unlock Press and hold 1 and the down button again for 10 seconds Button Control Functions Menu Opens the OSD menu Exits the OSD menu and saves adjustments Enter When the OSD menu IS NOT displayed Shortcut to Auto Image Adjust When the OSD menu IS displayed Displays the control screen for the highlighted control Power Turns the monitor on and off The Power Indicator light glows blue duri...

Страница 16: ...t and Brightness functions Input Select Allows the user to toggle between inputs Color Adjust Provides several color adjustment modes Information Displays the timing mode video signal input Manual Image Adjust Includes the H V Position Horizontal Size Fine Tune Sharpness Aspect Ratio ECO Mode View Mode and Blue Light Filter functions Setup Menu Includes the Language Select Resolution Notice OSD Po...

Страница 17: ...d set the resolution to its pre set value Contrast Brightness Menu Description Contrast Adjusts the difference between the image background black level and the foreground white level Brightness Adjusts the background black level of the screen image Contrast Brightness Menu The Contrast Brightness menu includes the Contrast and Brightness functions Input Select Menu The Input Select menu allows the...

Страница 18: ...screen image for cooler white used in most office settings with fluorescent lighting Native Adds red to the screen image for warmer white and richer red Warm Adds red to the screen image for warmer white and richer red User Color Individual adjustments for red R green G and blue B 1 To select color R G or B press button 2 2 To adjust selected color press up or down button NOTE If you select RECALL...

Страница 19: ...image Aspect Ratio Selects the image size for 4 3 or full screen Information Menu The Information menu displays the timing mode video signal input coming from the graphics card in the computer See your graphics card s user guide for instructions on changing the resolution and refresh rate vertical frequency NOTE VESA 1280 x 1024 60 Hz recommended means that the resolution is 1280 x 1024 and the re...

Страница 20: ...e may also be accessed by pressing the up button outside of the OSD menu Game adjusts the gamma curve to enhance darker scenes and improve visibility in brighter scenes Movie adjusts the contrast to enhances the black levels Web adjusts the gamma curve to improve contrast and color Text adjusts the color temperature contrast and brightness of the screen for reading text Mono provides clearer and m...

Страница 21: ... screens OSD Time Out Sets the length of time the OSD screen is displayed For example with a 15 second time setting if a control is not pushed within 15 seconds the display screen disappears OSD Background Allows the user to turn the OSD background On or Off Auto Power Off When enabled this setting will automatically power off the monitor when no signal is detected for 3 minutes Power Indicator Al...

Страница 22: ... hurt the screen The anti reflective coatings on glass window equipped displays are physically part of the surface of the glass and resist degradation to the Military Specifications To minimize over run of cleaning solution spray the cloth first and then clean the screen No Protective Window LCD Surface Models Wipe the screen with a clean soft lint free cloth This will remove dust and other partic...

Страница 23: ...icator light is lit blue Check power connections at the monitor and power source For DC models check the connector polarity and ensure input voltage is 9 6 to 36 6 VDC The Auto Power Off function is enabled Disable this setting by unchecking the box for the Auto Power Off function in the OSD s Setup menu No image on the screen and control s Power Indicator light is lit orange Video cable is not pl...

Страница 24: ...rectly for the source signal Activate the Auto Image Adjust function in the OSD menu Fine tune the picture by manually adjusting the image In the OSD menu these functions can be found in the Manual Image Adjust menu Wrong or abnormal colors white is not white Monitor color settings are incorrectly adjusted Reset the monitor to the factory default settings by activating the Memory Recall function i...

Страница 25: ... the USB cable length exceed 5 meters USB cables have a 5 meter limitation and could cause no touch response if this is exceeded If using a Serial connection is the Serial cable plugged into the correct COM port Ensure that the Serial cable is connected to the COM port being used prior to installing the touch screen driver The cursor moves but does not follow my finger when touching the touch scre...

Страница 26: ...inimum Resolution VGA 640 x 480 Pixel Pitch 0 293 mm x 0 293 mm Number of Colors 16 7 million Brightness white 250 nits cd m2 Viewing Angle Hori Vert 178 178 Contrast Ratio typical 1000 1 static 20 000 000 1 dynamic Backlight typical LED 40 000 hour brightness half life Electrical Monitor Input AC power models 100 to 240 VAC 1 5 0 75 A 60 50 Hz DC power models 9 6 to 36 6 VDC 2 5 to 0 65 A Class 2...

Страница 27: ...Green DVI NOTE NTSC PAL composite input available call for details Horizontal Scan 24 82 kHz Vertical Scan 50 75 Hz Supported Video Standards 1280 x 1024 60 75 Hz 1280 x 960 60 75 Hz 1024 x 768 60 70 75 Hz 800 x 600 56 60 72 75 Hz 720 x 400 70 Hz 640 x 480 60 75 Hz Response Rate typical 14 ms Functional Control Panel Buttons 1 Menu 2 Enter Power Down Up On Screen Display OSD Menus Auto Image Adjus...

Страница 28: ...ing Weight 8 62 kg 19 lbs Rack Compatibility EIA Standard EIA 310 D EIA Type Rack A B and C Rack Width 482 6 mm 19 0 preferred EIA width Mounting 8 Slots 7 1 mm 0 28 wide Panel Height 8U 354 3 mm 13 95 Environmental Operating Temperature 0 to 50 C 32 to 122 F Storage Temperature 20 to 60 C 4 to 140 F Humidity 20 to 90 non condensing Operating Shock 15 g 6 msec half sine Operating Vibration sine 1 ...

Страница 29: ...or UK only Enclosure UL 50E File No E318630 Hazardous Location AC power models UL Rated for Hazardous Locations Industrial Control Equipment for Hazardous Location Listed for Class I Division 2 for Groups A B C and D Temp Code T5 File No E328481 per UL121201 2017 and CAN CSA C22 2 No 213 17 DC power models UL Rated for Hazardous Locations Industrial Control Equipment for Hazardous Location Listed ...

Страница 30: ...ded we will give you a Return Material Authorization RMA number This RMA number must be conspicuously marked on the outside of the shipping box Hope Industrial Systems will not accept shipments not accompanied by the RMA number Except where otherwise noted you must ship or deliver the product to Hope Industrial Systems Freight prepaid What Does This Warranty Not Cover This warranty does not cover ...

Страница 31: ...RL19H User Manual 99156B September 2021 31 This page intentionally left blank ...

Страница 32: ... 44 0 20 7193 2618 HopeIndustrial fr Germany Phone 44 0 20 7193 2618 HopeIndustrial de Italy Phone 39 80 0740414 HopeIndustrial it Spain Phone 34 91 1438229 HopeIndustrial es EU Authorized Representative Falcons Logistics B V Hoeksteen 26 F 2132 MS Hoofddorp Netherlands HopeIndustrial eu United Kingdom Authorized Representative Falcon AR Services UK LTD Lynton House 7 12 Tavistock Square WC1H 9LT ...

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