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System Troubles

The “Security” screen also displays an icon(s) if a system trouble(s) occurs. If a Trouble icon is shown, contact your alarm company. The
following icons may be shown as applicable to your system:

ICON

FUNCTION

AC Loss – The system is not receiving AC power.

Bell Failure – The system bell or siren has a problem.

Note:

This icon displays when interfacing with

residential panels only.

Expander Failure – The system has a failure in an expansion module.

Low Battery – The system battery, that powers the system during an AC power loss, is low.

LRR Supervision Failure – The Communication Device used to communicate with the central station has
a supervision failure

Max Attempts Exceeded – The system has exceeded the maximum attempts to communicate with the
Central Station.

Pager Failure – The system cannot communicate with an assigned pager.

Telco-1 Cut – The system is not able to communicate with the central monitoring station over the primary
phone line.

Telco-2 Cut – The system is not able to communicate with the central monitoring station over the
secondary phone line.

Wireless Failure – The system is not able to communicate with its wireless devices.

Note:

If multiple faults exist, press

More Choices

and then

Show Zones

to view and scroll through the complete list of faults.

Содержание Tuxedo Touch

Страница 1: ...Tuxedo Touch Wi Fi Home Automation System User Guide 800 16573V2 8 15 Rev A ...

Страница 2: ...Z Wave devices are identified by the Z Wave logo and can be purchased from your local retailer Z Wave is a registered trademark Sigma Designs Inc and or its subsidiaries ...

Страница 3: ...twork Update 24 Creating Scenes 25 Group Setup 31 Room Setup 32 Secondary Tuxedo Controller 32 Integrating Total Connect Remote Services 33 USING THE SECURITY SYSTEM 35 Security System Operation 35 How to Disarm the System 37 User Codes 39 Fire and Carbon Monoxide Alarm Operation 41 Output Setup Function 42 More Choices 42 Advanced System Features 42 Brightness and Volume Control 44 Display Audio ...

Страница 4: ...ii ...

Страница 5: ...includes webpage support for IE8 and IE9 Home Automation Control lights thermostats door locks shade controllers garage door controllers Z Wave enabled water valves and other Z Wave devices automatically and easily add or remove Z Wave devices to the system Tuxedo supports up to 232 devices including the Tuxedo keypads in the Z Wave network Create Automation Scenes Define system actions for automa...

Страница 6: ...nicate with your system Refer to the Safe Mode section for further information Switchable Themes Views Switch from normal view to mobile view depending on the type of device used with the Tuxedo pertains to viewing the Tuxedo via a compatible web browser Refer to Remote Access section for details User Codes Each user was assigned a name and 4 digit user code by your installer at the time of instal...

Страница 7: ...you use the SD card supplied In everyday handling memory cards can become susceptible to malfunction and or failure due to electrostatic discharges and the information on the card may be lost In some extreme cases the Tuxedo may need to be reset NOTE Honeywell is not responsible for any loss of personal information files videos photos etc Memory Card Insertion Insert the memory card SD SDHC Card a...

Страница 8: ... Training Videos Setup Accesses the Setup menus Automation Accesses the Z Wave setup Scene setup and Room Group setup screens Multimedia Accesses the Message Camera Picture and Video features Security Accesses the Security screen Video Allows user to play video files Home Returns to the Main menu Home screen Picture Allows user to display personal photo s as wallpaper or in a slide show format Bac...

Страница 9: ...reen Blackout feature prevents unauthorized users from viewing the status of the Security System by returning to the Home screen and turning off the Armed and Ready status LEDs When the EN50131 Display is turned ON The keypad returns to the Home screen after 30 seconds Armed and Ready LEDs turn OFF The To Homepage After time setting changes to 30 seconds and the time is non selectable The Auto Sli...

Страница 10: ...sage press NEXT and PREV To delete the selected message press DELETE A confirmation window is displayed stating Selected Memo 2 11 02 15 00 30 00 Select Yes or No To delete all messages press DELETE ALL A confirmation window is displayed stating Confirmation Do you want to delete all messages Select Yes or No To exit press Back and Home Notes 1 Each message is numbered dated and the length of the ...

Страница 11: ...settings The message is displayed Keypad will reset to activate changes Select Yes or No Normal Mode Normal Mode is used for security panel operation Demo Mode Demo Mode allows the automation and multi media features to operate in a non security mode for demonstration purposes only Safe Mode In the rare event that Tuxedo cannot successfully communicate in its graphic mode with the control panel th...

Страница 12: ...sage capability if set to default Master Voice feature will not work in Safe Mode When an alarm occurs in the Safe Mode it is displayed on the Console mode screen only and is not shown on the Home screen The Slide Show feature does not start automatically in Safe Mode The Safe Mode may be automatically entered by the program on a communication failure or may be entered manually on command To Enter...

Страница 13: ...e of viewing transition desired Standard Horizontal Vertical or Fade Out After images have been added press Play Image to begin the slide show To remove an image from the slide show select the image and press Deselect Image To move to the Next Image press to go back to a Previous Image press Notes To exit slide show at any time and resume keypad operation press anywhere on the screen When an image...

Страница 14: ... press Play to start the selected video file Press Repeat to continually replay the selected video Deselect Repeat to automatically play the complete list of video files starting with the first video and ending with the last Press Pause or view a Full View Notes Maximum video resolution should not exceed 640 x 480 If the video file causes Tuxedo to lock use a small object such as a paper clip to p...

Страница 15: ...ithout indication due to network connection issues Note Internet Explorer 11 If the video streaming is not working configure the browser for compatibility mode and refreshed the web page Local Viewing To view cameras locally do the following Press Multi Media Camera View Record Also available from the bottom right of the Home Screen 1 Highlight Camera images from installed cameras appear 2 Use Qua...

Страница 16: ... enter the appropriate wireless information on the Add New Camera screen 4 Once cameras are discovered the message XX supported cameras are associated for recording You can change the association in recording settings screen NOTES All devices enabled for UPNP Universal Plug and Play will be discovered Delete the unwanted devices The Tuxedo will do a 24 hour refresh to make sure the IP address has ...

Страница 17: ...Services Refer to HTTPS mywebtech honeywell com or www tuxedotouchtoolkit com for the Camera Compatibility documentation RTSP Streaming URL Real Time Streaming Protocol if using a Non AlarmNet IP camera this information will be retrieved from the camera or the cameras interface page Mobile Streaming URL Fixed HTTP Port Default value 80 To change enter valid port number 80 1024 65534 NOTE Do not us...

Страница 18: ...PA and WPA2 Authentication Open System or Shared Key Passphrase then press GENERATE Key must consist of 10 hexadecimal characters c Press Apply to All to set cameras for wireless operation Press Save when done A pop up window displays Info XXX XXX X X WIFI Configuration Saved d Remove the LAN cable and reboot the camera Once rebooted verify the can be viewed wirelessly via the Tuxedo If the camera...

Страница 19: ...t Gateway Network settings usually settings for setting up for static or a DHCP reservation list UPNP Enables the discovery option in the camera when the Discover is pressed HTTP Port Options are 80 1024 65534 RTSP Port Real Time Streaming Protocol Port default is 554 Wireless Feature Options SSID Network Name Security System Disabled WPA Personal WPA2 Personal Passphrase SharedKey Password N W Ty...

Страница 20: ...on and frame rate 640X480 less than 5 frames per second 320X240 less than 8 frames per second Critical Events This option is enabled in the Creating Scenes section When this option is enabled a maximum of two events are recorded even when the SD card is not available If more than two critical events occur the older one is replaced by the latest event Video recording is for lifestyle and awareness ...

Страница 21: ... the list to view and press Play Use Delete to remove the event video Using Third Party Camera s The Tuxedo keypad can support cameras by multiple manufacturers For a complete list visit MyWebTech honeywell com or tuxedotouchtoolkit com and refer to the IP Camera Compatibility List for supported cameras General Notes A maximum number of 4 cameras can be enabled for remote viewing with the same acc...

Страница 22: ...peaters regardless of manufacturer WARNING Automation is intended for lifestyle convenience Do not use automation for life safety and property protection UL Automation functionality is supplementary only Z Wave applications have not been evaluated for UL compliant applications Access control functionality has not been evaluated for UL compliant applications Manual Z Wave Device Control To access t...

Страница 23: ...ry Multi level Switches and Water Valves have the ability to change the icon see the Device Setup Section The All Switches option only applies to Multi Level and Binary devices Z Wave Home Page Icons Below is a list of the icons that will appear on the Automation Home Page Z Wave Device List Icons Room Setup Scene Setup Z Wave Setup Output Control Group Setup Refresh ...

Страница 24: ...earch Device and the Tuxedo will scan the network for the device If successful the device route will be updated If failed then the device was not found by the Tuxedo Scan Network The Scan Network operation rebuilds the entire Z Wave network by determining the best route for each device and updating the network routing table This is designed to improve Z Wave network s performance Also known as Z W...

Страница 25: ...the keypad and the lock If that doesn t work bring the lock closer to the keypad to enroll 5 Wait for a 30 seconds until Device added successfully appears NOTE The lock transmits a secure key to the Tuxedo If Device Add Failed appears add a device in between or move the lock and keypad within 5 feet of each other and try again 6 To verify activation on the Tuxedo press Back wait 30 seconds Press R...

Страница 26: ...ing it to the system 2 Press Z Wave Add Device 3 On the Honeywell thermostat select Thermostat set the Time Date and follow the instructions in the thermostat Installation Guide for Z Wave enrollment inclusion 4 Wait a few seconds for the enrollment to finish and the on screen message Device added successfully appears 5 To complete press Done on the thermostat 6 Press Exit to return to normal oper...

Страница 27: ... Binary Multilevel Switches and Water Valves The FortrezZ Water valve learns in as a Water Faucet icon by default but is changeable All other water valves may learn in as a binary Changing the icon for a binary switch to Water Valve also excludes it from the All Switches On Off command Device Icon Options Light Bulb Light Switch Garage Door Sprinkler Pool Water Faucet Strobe Window Siren Sounder F...

Страница 28: ...Tuxedo will scan the Z Wave network and complete the discovery The onscreen message Discovery is about to start please wait is displayed 3 When done the message is displayed Discover Result 1 device s are not found during discovery See the device list for those devices Try to add repeater devices to extend the range or move devices closer to each other Please run the discovery process again Follow...

Страница 29: ...able consists of 4 columns Column Description SI No Represents the scene number Name Names assigned to the scene Status Enabled or Disabled This allows the option to enable or disable the scene for occasions the scene is not desired Manual Run Gives you the option to run the scene manually to verify its functionality Also used for testing the scene on initial setup to confirm all actions are takin...

Страница 30: ...ion Action Defines the desired device action when the trigger event occurs Actions include the following categories Security Light Thermostat Door Garage Door Water Valve Recording E Mail 1 Press Add Scene 2 Press Scene Name enter a name 3 Assign the desired Condition Trigger and Action for this Scene See Scene Options section for detailed information NOTES After each selection press Save Scenes c...

Страница 31: ...arts when the door is unlocked Code Unlocked action starts when door is unlocked by manual code entry NOTE Code Unlocked is not a function of Schlage Locks Critical Event See the Critical Events section Garage Door Choose the garage doors condition to cause the action to begin Opened action starts when door the status of the door changes to open Closed action starts when door status of the door ch...

Страница 32: ...n to occur upon the triggered event Open Close Water Valve Choose the valve action to occur upon the triggered event Open Close Recording Select the camera to start recording after the selected trigger Warning Video recording is for lifestyle and awareness purpose only Using this feature for life safety person and property protection should be prohibited It has not been evaluated by agency complia...

Страница 33: ... section for more information 3 Speak the selected voice command above It will be either successful or unsuccessful Successful Command will trigger the action configured in the scene The keypad will speak Processing XXXX command XXXX the command Unsuccessful Command will not trigger the action configured in the scene The keypad will not give a confirmation by display Please retry by saying the Hel...

Страница 34: ...e In the Trigger Condition Action box press Add SECURITY Select from DISARM AWAY STAY NIGHT AWAY SECURED or ALARM Enter User Code if required NOTES AWAY triggers upon arming away AWAY SECURED triggers when exit delay has expired Thermostat Set the Thermostat In the Trigger Condition Action box press Add THERMOSTAT select a Thermostat device from the drop down menu or press Select Thermostat Group ...

Страница 35: ...elect a Water Valve Device from the drop down menu or press Select Water Valve Group to activate more than one device The options for Trigger Condition are OPENED and CLOSED for Action is OPEN and CLOSE Zone Set the Zones In the Trigger Condition box press Add ZONES and select a zone from the drop down menu Select Restore Alarm or Fault NOTE Do not use 24 hour silent zone restore fault in the pre ...

Страница 36: ...31 secondary s plus 1 primary controller for a total of 232 Keep Tuxedos within 40 feet of each other if it does not work move the keypad closer to the primary apply power to Tuxedo 2 and do the following 1 At Tuxedo 1 Primary Controller Press Automation Z Wave Setup the Z Wave Device Management screen is displayed NOTE If used for Remote Services Tuxedo should not be configured as a secondary con...

Страница 37: ...Controller Press Setup System Tuxedo Sync Delete to delete the selected Tuxedo or press Delete All to delete the list of devices Updating Tuxedo with New or Removed devices When devices are added or removed from the Z Wave network the device information needs to be updated in the Tuxedo To perform this update you must remove the secondary controller and re enroll 1 Press Remove Device on the Prima...

Страница 38: ...he Home screen press Automation Scene Setup Remote The screen displays a list of scenes created in Total Connect 2 To control a Remote scene select the desired scene and then press the appropriate action ex Run Total Connect Server Screen The TC Server Info screen displays the current server information and Z Wave device status This information is typically used for IP connection troubleshooting p...

Страница 39: ... if a protected door or window is opened but you may otherwise move freely throughout the premises On Commercial systems they system will arm in the last stay mode used Consult the System s user guide for more information NIGHT Use when you are staying home and do not expect anyone to use the entrance door Your installer may have configured NIGHT Mode differently have the installer describe the ac...

Страница 40: ...ons and the Arm Multi Partitions option may not be available In addition your code must be authorized to arm multiple partitions Press SECURITY Arm Multi Partition Select the appropriate arming mode enter the User Code authorized to access other partition s and highlight the partition from the list on the screen or select ALL to arm all partitions listed When done press OK When exit delay time exp...

Страница 41: ... you can manually remove the bypass as follows Press SHOW ZONES CLEAR BYPASSES Enter your 4 digit user code The system should now be Ready to Arm Notes If the system is armed and you unbypass a zone it disarms the system If zones are still faulted not ready the system will indicate the status as Not Ready Fault Some Commercial control panels require a specific command to unbypass the zones This mu...

Страница 42: ...ependent arming disarming control of its own partition area A landlord or manager may be granted access to all partitions so he she can control the entire system If a user is authorized a keypad or other keypad in one partition can be used to perform system functions in another partition Note that only those partitions authorized and programmed by the installer can be accessed in this manner To ch...

Страница 43: ...signed through the keypad and provides the equivalent authority level name found in your alarm system manuals The authority levels that can be assigned are as follows Authority Level Functions Equivalent System Name Residential Systems Commercial Systems Master Can perform all security functions add delete users in assigned partition program scheduled events and change partition master code Partit...

Страница 44: ...he same user can be added to a second Tuxedo From the second Tuxedo go to User Setup and enter the same user name and same user code refer to How to Add a User above The second Tuxedo automatically updates the user information Press Save How to Delete a User Select the User you want to delete and press DELETE USER Enter your Authorized Code and press the appropriate icon The Confirm Delete screen ...

Страница 45: ...Systems Press Touch here to Silence on the display to silence the alarm For Commercial Systems Enter your code This silences and acknowledges the alarm and disarming of the system if armed b For Residential Systems Press CLEAR followed by your code This acknowledges the alarm and the disarming of the system if armed For Commercial Systems Press CLEAR followed by your code The system attempts to cl...

Страница 46: ...d To hide press HIDE to clear the Control Panel Message later Notes If the alarm is still present press CLEAR again and then enter your Authorized Code again Advanced System Features While most of the commonly used security functions are available from the keypad s advanced user interface there are some less used advanced features that can either be accessed through Console Emulation mode on the k...

Страница 47: ...are not shown for residential panels When All Partitions or All Events is pressed and more than 100 events exist Next and Previous are displayed showing the next 100 or previous 100 events How to Send Emergency Messages An emergency message for fire panic or medical can be sent to the central monitoring station from the Emergency screen The Emergency screen can be accessed by activating the PANIC ...

Страница 48: ...Chime Mode the Keypad chimes whenever a door or window is open When in Voice Mode the Keypad voice annunciates whenever a change in system status occurs such as Armed Disarmed or Alarms When in Voice Chime mode the chime mode and voice mode are in effect The chime beeps followed by voice annunciation To change these settings do the following From the Home screen press Setup Press Disp Audio Setup ...

Страница 49: ...h option Never 30 seconds and 1 2 5 and 10 minutes and press Save If changes are made and you press Save a pop up window displays Information Settings Saved and exits to the home page Note Pressing Back without saving will display Aui Setup Changed Do you want to save it Yes or No Yes saves the changes No discards the change Clean Screen With the exception of normal cleaning the keypad is maintena...

Страница 50: ...tup System Setup 2 Press Time Date Setup enter your Authorized Code 3 Press DST if you want daylight saving time to affect your system clock 4 Set the Start DST time and then the End DST time by pressing the Month Weekend and Hour that you want DST to start Press APPLY to save the settings Note If DST On Daylight Saving Time is selected the keypad adjusts for Daylight Saving time at the month week...

Страница 51: ...email User Email Setup 1 To set up an email notification from the Home screen press Setup and Email 2 Select User SMTP to set up the user s email server information user domain server which provides the from email address a Select the email server name email provider Choose from GMAIL OUTLOOK YAHOO or Add New E mail Server b Enter the email ID user name and password for the chosen email server on ...

Страница 52: ... valve does not send status to the keypad when manually operating It is not recommended to select this device for an E mail trigger An SD Card Full Message displays when 90 of the usable space on the SD card is used Troubleshooting If an error is returned through the listed SMTP email provider stating that the email has blocked a sign in attempt return to the SMTP server page and verify the email ...

Страница 53: ... will display Choose the desired network and enter the following information Required Field Description SSID Network Name Security Mode The keypad will automatically detect the security mode of the router Passphrase Shared Key Password to access the network Manual Network Setup The option to add a custom network is available by selecting Add Network Connection to this mode requires the information...

Страница 54: ...page on the Tuxedo then re enable remote access Press Setup Account then press the appropriate user Enable icon and press Save Webserver Access Supported Browsers System Requirements Recommended Browser Windows XP SP2 and SP3 Win7 Win8 IE 8 0 and above Chrome 30 42 Safari 5 0 2 above Mozilla 26 and above Android Mobile ICS4 0 and above iPad iPhone Default browser iPhone Version iOS4 iPad Version i...

Страница 55: ...do view the Local System Control Tablet Smartphone training video and then do the following Smart Phone or Tablet 1 Verify the Tuxedo is connected to the Internet via Wi Fi or its Ethernet connector 2 Verify the Smart Phone or Tablet is connected to the same network as the Tuxedo Wi Fi 3 Open the browser and enter the IP Address on the keypad described above On a Personal Computer PC 1 Verify the ...

Страница 56: ...168 1 112 Troubleshooting If the page does not populate from the Home Screen press Setup System Information 1 Press Sync IP to Server 2 The message System IP sync to server is successful when a successful connection is made 3 If no connection is present the Message Keypad is not in the network Please check the network connectivity 4 If the keypad is connected to the LAN with no internet access the...

Страница 57: ...e upgrade file to the SD card and power off the Tuxedo 2 Insert the SD card and power on the Tuxedo Optional Software Updates To receive optional remote updates enable the Enable Remote Upgrade checkbox on the System Information screen The Status Bar will display an icon for downloading in progress once complete the Setup icon changes to Available Software Update icon For the Tuxedo to receive an ...

Страница 58: ...ble disable in Total Connect NOTE Some devices may need to be enabled after a software upgrade 4 Press Save when done 5 After devices have been enabled for Total Connect log into your Total Connect account and follow the Total Connect prompts to synchronize the data with Tuxedo NOTES On Total Connect the maximum number of supported devices is 40 switches including water valves 3 thermostats 4 door...

Страница 59: ...20 scenes Refer to the Total Connect Online Help Guide for further details and device limitations for creating an automation scene Scene triggers and actions created in Total Connect can be edited only from Total Connect Scene conditions cannot be programmed through Total Connect Viewing and Controlling Total Connect Scenes from Tuxedo Use the Scenes icon to display and control scenes that have be...

Страница 60: ...wall or obstacle such as refrigerator big screen TV etc between the remote and the destination device reduces the maximum range of 100 feet by approximately 25 30 Brick tile or concrete walls block more of the RF signal than walls made of wooden studs and drywall Wall mounted Z Wave devices installed in metal junction boxes will suffer a significant loss of range approximately 20 since the metal b...

Страница 61: ...s low LRR Supervision Failure The Communication Device used to communicate with the central station has a supervision failure Max Attempts Exceeded The system has exceeded the maximum attempts to communicate with the Central Station Pager Failure The system cannot communicate with an assigned pager Telco 1 Cut The system is not able to communicate with the central monitoring station over the prima...

Страница 62: ...terference is reduced or eliminated Move the radio or television receiver away from the receiver control Move the antenna leads away from any wire runs to the receiver control Plug the receiver control into a different outlet so that it and the radio or television receiver are on different branch circuits Consult the dealer or an experienced radio TV technician for help INDUSTRY CANADA CLASS B STA...

Страница 63: ...AL INCIDENTAL INDIRECT SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING IN ANY WAY TO THE PRODUCT AND OR FOR BREACH OF THIS OR ANY OTHER WARRANTY OR CONDITION EXPRESS OR IMPLIED OR UPON ANY OTHER BASIS OF LIABILITY WHATSOEVER EVEN IF THE LOSS OR DAMAGE IS CAUSED BY SELLER S OWN NEGLIGENCE OR FAULT AND EVEN IF SELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES Any product de...

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