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POTENTIAL OPERATING ISSUES
Touchpoint Pro
Pt. No. 2400M2566_1_EN
73
Operating Manual
Error
Code
Message
Possible Cause
Remedial Action
Sys
Fail
Relay
Sys
Fault
Relay
116
Operation failed; transaction
could not be closed
Refer to Error 2
Refer to Error 2
117
Operation failed; response
parsing failure
———//———
————————//————————
118
The System ID has not been
programmed. Contact your
system administrator or service
centre.
The System ID is not
stored in the system.
1. Locate and re-enter the correct System ID.
2. Allocate and enter an ID if none allocated.
Default is controller serial number.
(Administrator access is required for both.)
3. Contact your service representative.
The gas detection system will continue to work
correctly, but backups cannot be restored until
the correct System ID is programmed.
242
The channel has reported a fault Clear the fault and try
again
Clear the fault and try again
245
Operation Failed – fault recovery
delay is active
Sensor is still
warming up
Retry after sensor fault recovery delay has
timed out.
246
Operation Failed – power-up
delay is active
Sensor is still
warming up
Retry after sensor power up delay has timed
out.
247
Operation Failed – module is in
configuration state
Timeout while editing
configuration
Navigate to System Setup screen and set
module to Normal state from menu.
X
249
Not used
—
—
250
Operation failed; kill session
denied as CCB is busy
performing critical operation
A user has attempted
to end a session
while the CCB is
updating memory as
result of a
configuration request
Try again after the memory update is
completed.
Check with the user at the local controller that it
is acceptable to log in from remote PC.
252
Operation failed; Redundant
CCB failed; power cycle the
controller and try again
Redundant CCB
failed during firmware
update
1. Replace the CCB-R.
2. Remove failed CCB until replacement can be
fitted. (Update CCB configuration in controller.)
3. Contact your local service representative.
X
253
STEL timer is reset by this
operation
Channel inhibit resets
the STEL time-
weighted average
calculations
This is a warning message to notify the user
that the STEL calculation is resetting
254
Not used
—
—
255
Operation failed
—
Retry the operation. If the problem persists,
contact your local service representative.
400
Unknown error code received
from CCB. Please retry the
operation. If the problem
persists, please contact your
local service representative
—
Please retry the operation. If the problem
persists, please contact your local service
representative.
X
Table 15.
Error Codes and Remedies