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CV41 Vehicle Mount Computer (Windows Embedded Standard) User Guide 71
Troubleshoot 802.1x Security
Use the following table to troubleshoot problems with your 802.1x security that will pre-
vent you from connecting to your network, such as an incorrect password.
Check 802.11 Network Status
If you have trouble connecting to your 802.11 wireless network:
• Make sure you have correctly set network parameters on the computer.
• Check your wireless security settings.
Follow the next procedure to verify available access points and networks, check signal
strength, and view other diagnostics. If you need to contact Honeywell Product Support,
this information can be helpful in troubleshooting wireless network connection issues.
1. Tap Start > All Programs > Summit > Summit Client Utility . The Summit Client Util-
ity application launches.
The Main tab shows:
•
the current active profile.
•
network association status.
2. Tap the
Profile
tab to view the current active profile security settings.
•
Tap the
Scan
button to view a list of available 802.11 networks. The list includes
the signal strength and security information.
Problems With 802.1x Security
Problem Solution
The computer indicates it is not
authenticated. Make sure that:
• the User Name and Password parameters on the
computer must match the user name and password on
authentication server. You may need to reenter the
password on both the computer and authentication
server.
• on your authentication server, the user and group are
allowed and the group policy is allowed to log into the
server. For help, see the documentation that shipped with
your authentication server software.
• the IP address and secret key for access point must
match the IP address and secret key on the
authentication server. You may need to reenter the IP
address and secret key on both your access point and
authentication server.
• the authentication server software is running on the
server PC.
You receive a message saying
“The server certificate has
expired or your system date is
incorrect” after you perform a
clean boot on the computer. Date and time are not saved when you perform a clean boot.
Reenter the date and time, and then save your changes.