Troubleshooting | 207
800-18160 - B - 07/2014
Problem: You can not log into the NVR or web client
Possible solutions:
•
Upgrade to Windows 2000 SP4 from Windows 98 or Windows ME if you are using them on
your system. Or you can install a client-end software of a lower version.
Note
The NVR is not compatible with Windows VISTA.
•
Check the ActiveX settings. ActiveX might have been disabled. See
on
.
•
The display card driver might be inadequate (lower than dx8.1). Upgrade the display card
driver.
•
Check the network connection. There might be a network connection error.
•
Check the network setup. There might be a network setup error.
•
Check that you have entered the correct username and password.
•
Your client-end computer might not be compatible with the NVR’s software.
Problem: The remote control does not work
Possible solutions:
•
Check and correct the remote control’s address.
•
Move closer to the NVR. The transmission distance might be too far. Change your
position. The angle might be too small.
•
Check the remote control’s battery.
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