CGW-MB Installation and Users’ Manual | P/N:LS10248-000HW-E | REV.G | JUL/31/2022
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Honeywell CLSS Alarm Transmission Services
Configurations
5.4 Honeywell CLSS Alarm Transmission Services
The CGW-MB enables the central monitoring service providers, fire department, and its
building occupants to have the quickest response possible to an event. The building
occupants are given early, personalized guidance to safety.
This service also increases the first-time fix rate for all service providers. Its predictions
about certain upcoming needs reduce business disruptions as well.
Communication Management
•
The communication path between the CLSS Gateway mainboard and the Central
Station is supervised. The default supervision timing is 5 minutes.
•
In case of an AC failure, the CGW-MB communicates to the central station after 120-
minutes.
5.4.1 Central Station Communication
The CGW-MB receives events from a listed Fire Alarm Control Unit and transmits events
using cellular, wireless, or Ethernet to Honeywell's Network Operations Center (NOC). All
signals from the CGW-MB are delivered to Honeywell's NOC, which routes the events to
the appropriate central monitoring station over telephone networks, IP networks, or both.
5.4.2 Activating the Central Station Communication
In the
CLSS Site Manager
, the service provider administrator should activate the central
station communication. It is a one-time activity, which can be done for an operational
CLSS Gateway mainboard or for a newly installed CLSS Gateway mainboard.
Adding a Central Station to the CLSS Account
Only those central stations added in the external accounts of the CLSS Site Manager can
receive alarms the CLSS Gateway mainboard sends. Therefore, a service provider
administrator should first perform this one-time activity and add the accounts.
1. Log onto the CLSS
Site Manager.
2. Click on the profile icon at the top right and click
External Accounts
.
3. Click
ADD NEW
under the
Central Stations
section.
4. Follow the on-screen instructions to add the central station account.
NOTE:
This special service is available only to select service providers. For more details,
contact Honeywell Technical Support.
NOTE:
Before activating the central station communication, ensure that the CGW-MB
has no communication failures. During a connection failure, the CGW-MB cannot send
event data to the
CLSS Site Manager
or the NOC.
For example, if the CLSS Gateway mainboard's Ethernet cable is disconnected, its fire
panel will display
UDACT Trouble
. Only after restoring the connection and clearing the
trouble, the
CLSS Site Manager
or the NOC can receive events again.
NOTE:
Using the credentials given, you can log onto the
CLSS Site Manager
available on
and enable this feature
.
Honeywell recommends Chrome
browser for using the
CLSS Site Manager
.