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CUSTOMER INFORMATION
CUSTOMER INFORMATION
Contact Us
Honda dealer personnel are trained professionals. They should be able to
answer all your questions. If you encounter a problem that your dealership does
not solve to your satisfaction, please discuss it with the dealership’s service
manager or general manager. If you are dissatisfied with the decision made by
the dealership’s management, contact Honda Automobile Customer Service.
U.S. owners
American Honda Motor Co., Inc.
Honda Automobile Customer Service
1919 Torrance Blvd.
Mail Stop 100-5E-8A
Torrance, CA 90501-2746
Tel: (800) 999-1009
In Puerto Rico and
the U.S. Virgin Islands
Bella International
P.O. Box 190816
San Juan, PR 00919-0816
Tel: (787) 620-7546
Canadian owners
Honda Canada, Inc.
Customer Relations
180 Honda Blvd.
Markham, ON
L6C 0H9
Tel: (888) 946-6329
Fax: (877) 939-0909
e-mail: [email protected]
When you call or write, please give us the following information:
• Vehicle Identification Number
• Date of purchase
• Odometer reading of your vehicle
• Your name, address, and telephone number
• A detailed description of the problem
• Name of the dealer who sold the vehicle to you
Honda Roadside Assistance
24-hour emergency road service is available to you in the United States and
Canada throughout your 3-year/36,000-mile warranty term. Services include
jump starting, flat tire and lockout assistance, towing, and more (limitations
apply). Call (866) 864-5211 (U.S.) or (800) 465-7587 (Canada).
Warranty Coverages
Below is a brief summary of the warranties covering your new vehicle.
New Vehicle Limited Warranty:
Covers your new vehicle, except for the
emissions control system and accessories, against defects in materials and
workmanship.
Emissions Control Systems Defects Warranty and Emissions Performance
Warranty:
Covers your vehicle’s emissions control systems. Time, mileage, and
coverage are conditional.
Seat Belt Limited Warranty:
Covers seat belts that fail to function properly.
Rust Perforation Limited Warranty:
Covers all exterior body panels that rust
through from the inside.
Accessory Limited Warranty:
Covers Honda accessories.
Replacement Parts Limited Warranty:
Covers all Honda replacement parts
against defects in materials and workmanship.
Replacement Battery Limited Warranty:
Provides prorated coverage for a
replacement battery purchased from a Honda dealer.
Replacement Muffler Lifetime Limited Warranty:
Covers a replacement muffler
for the duration of the ownership.
Restrictions and exclusions apply to all these warranties. See the Warranty
Manual at
owners.honda.com
(U.S.) or
myhonda.ca
(Canada) for complete
descriptions of each warranty, including time, mileage, and other conditional
limitations.
Your vehicle’s original tires are covered by their manufacturer. Tire warranty
information can be found on the Warranty CD or at o
wners.honda.com (U.S.)
or
myhonda.ca (Canada)
.
EPA Contact Information
An owner may obtain further
information concerning emission
warranties or report violations of the
terms of the emission warranties by
contacting:
U.S. Environmental Protection Agency
Office of Transportation and Air
Quality
Compliance Division,
Light-Duty Vehicles Group
Attn: Warranty Complaints
2000 Traverwood Drive
Ann Arbor, MI 48105
Email: [email protected]