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4. This Warranty extends only to consumers and does not extend to Suppliers.
5. Even when we do not have to replace the Goods, we may decide to do so anyway. In some cases, we may decide to
substitute the Gods with a similar alternative product of our choosing. All such decisions are at our absolute discretion.
6. All such replaced or substituted Goods continue to receive the benefit of this Additional Warranty for the time remaining
on the original Warranty Period (or three months, whichever is the longest).
7. This Additional Warranty does not cover items damaged by normal wear and tear including but not limited to chips,
scratches, abrasions, discolouration and other minor defects, where the damage has negligible effect on the operation or
performance of the Goods.
8. This Additional Warranty is limited to replacement or substitution only. As far as the law permits, we will not be liable for
any loss or damage caused to property or persons arising from any cause whatsoever and shall have no liability or any
incidental, consequential or special damages.
9. This warranty is only valid and enforceable in Australia and New Zealand.
Making a Claim:
In order to claim under this Warranty you must return the Goods to the Supplier (place of purchase) for replacement. If this
is not possible, please contact our customer service department at the address below.
• All returned Goods must be accompanied by satisfactory proof of purchase which clearly indicates the name and address
of the Supplier, the date and place of purchase and identifies product. It is best to provide an original, legible and
unmodified receipt of sales invoice.
• You must bear any expense for return of the Goods or otherwise associated with making your claim under this Additional
Warranty.
Contact: HoMedics Australia Pty Ltd, 14 Kingsley Close, Rowville, VIC 3178 | Phone: (03) 8765 6500
Phoenix Distribution NZ Ltd, 4 Lovell Court, Albany, North Shore 0632, Auckland, New Zealand | Phone: (09) 917 7106
