Firstly ...Nothing is indestructible. Ninja’s are designed for normal
use, not abuse.
Durability.
The Ninja LED Poi contains a circuit board with small chips,
resistors, LEDs, Transformer and switches. All of which are very
fragile on their own. Some difficult components are carefully
installed by hand the rest is completed by machine robot.
The casing is injection moulded ABS plastic which is strong but again can be broken with excessive
force. It’s main purpose is to protect the circuitry from direct impacts and hold the battery and cords in
place.
The rings are either PVC or Rubber depending on the color. They create a buffer zone around the
casing to reduce most impacts, they hold the casing together as well as securing the battery lid into
place.
We do try our best to make sure each version of the Ninja LED Poi is better than previous ones. And
we really appreciate the feedback we get. However hard knocks and smashing them together or
against hard surfaces can potentially cause parts to fail or break.
Replacement Parts.
We offer in our online shop next to the option “Add to Cart/Basket” a button called “Purchase Parts”.
This will allow you to purchase the latest replacement parts to easily get the unit back to working
order.
If you are not sure what you need our support team is able to help you.
Problem
Solution
Does not turn on.
Check the battery is working in another device.
Are they fully charged?
Is the battery inserted the correct way around? Check Polarity.
Press and hold down the power button for a few seconds to turn
on.
It went flat even though it
was turned off
Our NiMH rechargeable batteries supplied are only partially
charged so will need to be charged again sooner. Some cheap
rechargeables will only hold a decent charge for a few weeks
before needing another charge.
We recommend charging the units before any important use.
