Part 4: Alerts
ImageChecker license not found (1024)
This message means the system could not verify a valid license.
•
Ensure that the license dongle is present and properly connected. If this does not
solve the problem, call Hologic Technical Support.
ImageChecker could not print a CAD report (2007)
The system has canceled the print request for the study. You will only see this alert
after several ‘Printer not found...’ alerts. The system tries repeatedly to print and
displays this message when it gives up. To fix:
•
Verify that the printer is on, on-line, and has enough paper. After correcting any of
these problems, ensure that printing is set to ‘on’ and reprocess the study in the
Image Correction screen.
•
If the ‘Printer not found...’ or similar alert appears again, check that all cables
between the printer and the processing unit are connected. Check with your
system administrator that your network is up. Reprocess the study in the Image
Correction screen and print.
•
If these steps do not solve the problem, call Hologic Technical Support.
ImageChecker could not send results (2005)
The system has tried to send the results to the desired output destination, but the
time limit to retry has expired without successfully sending the results.
•
Reprocess the images via the Image Correction screen. See ‘
’ for more information.
•
If the problem persists, call Hologic Technical Support.
Images didn’t transfer (1031)
Images couldn’t be sent to the output device (display unit, PACS, etc.) and the
transfer was canceled by the system. You will see this alert only after several
‘ImageChecker … could not send case #...’ alerts (#3016) have appeared. The system
tries repeatedly to send the studies and displays this message when it gives up trying.
•
Be sure the display unit is up and running.
•
Check cable connections between the processing unit and the display unit (i.e., the
network cable from the system to the wall and the display unit network cable to
the wall). Reprocess the study in the Image Correction screen.
•
If this doesn’t fix the problem, ask your system administrator if the network is up.
•
If these steps do not solve the problem, call Hologic Technical Support.
Image transfer was interrupted (3013)
The system is trying to transmit results but cannot find the specified output device
(display unit, PACS, etc.). The system will try repeatedly to send the results. To fix:
•
Make sure the destination device on. If this was the problem, the results should
appear within about ten minutes.
•
Check that all cables between the processing unit and the destination device are
connected and that the network is up.
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