Trouble
Probable Cause
Solution
Mist output minimal to none.
Filter has not absorbed water.
Wait 15 minutes before starting humidifier.
Mineral buildup in tray.
Regular cleaning of tray after each use will help
keep the unit functioning properly.
Filter needs to be replaced.
Replace your filter by calling 1-800-5-HOLMES.
Normal
Depending on the humidity setting this may be
normal.
Water leaks from tank.
Rubber tank ring is missing
Remove tank cap then replace or reposition ring.
or improperly placed.
Cap not tight enough.
Tighten the cap.
Filled with warm water.
Tank may be cracked call 1-800-5-HOLMES.
Filter turns brown.
Your filter needs to be changed.
Replace your filter by calling 1-800-5-HOLMES.
Short filter life
In areas with hard water your filter will need to be
changed more frequently.
Film on tank.
Mineral deposits cause film on tank
Use CleanseClean
®
(S1710), to order call
to buildup.
1-800-5-HOLMES
Water cloudy.
Filter needs to be replaced.
Replace your filter by calling 1-800-5-HOLMES.
Using warm water to refill tank.
Use only cool water to refill tank.
Only use care products suggested by Holmes.
Very tight tank cap.
Over tightened.
Add liquid soap to cap gasket to ease opening.
WA R R A N T Y I N F O R M AT I O N
THREE (3) YEARS LIMITED WARRANTY
SAVE THIS WARRANTY INFORMATION
A. This Warranty applies only to the original purchaser of this product.
B. This Warranty applies ONLY to repair or replacement of any supplied or manufactured parts of this product that, upon inspection by
JCS/THG, LLC authorized personnel, is shown to have failed in normal use due to defects in material or workmanship. The JCS/THG,
LLC will determine whether to repair or replace the unit. This Warranty does not apply to installation expenses.
C. Operating this unit under conditions other than those recommended or at voltages other than the voltage indicated on the
unit, or attempting to service or modify the unit, will render this WARRANTY VOID.
D.Unless otherwise proscribed by law, JCS/THG, LLC shall not be liable for any personal injury, property
or any incidental or consequential damage of any kind resulting from malfunctions, defects, misuse,
improper installation or alteration of this product.
E. All parts of this product excluding filters, which are covered under separate warranty, are guaranteed for a period of 3
years as follows:
1. Within the first 30 days from date of purchase, the store from which you purchased your product should replace this
product if it is defective in material or workmanship (provided the store has in-stock replacement.) If you intend to assert
any claim in connection with the product, please follow the instructions in paragraph F.
2. Within the first 36 months from date of purchase, JCS/THG, LLC will repair or replace the product if it is defective in
material or workmanship, subject to the conditions in paragraph G.
F. If you have any other problem or claim in connection with this product, please write to our Consumer Service Department.
G. IMPORTANT RETURN INSTRUCTIONS. Your Warranty depends on your following these instructions if you are returning the
unit to JCS/THG, LLC:
1. Carefully pack the item in its original carton or other suitable box to avoid damage in shipping.
2. Before packing your unit for return, be sure to enclose:
a) Your name, full address with zip code and telephone number
b) A dated sales receipt or PROOF OF PURCHASE,
c) Your $7.00 check for return shipping and handling, and
d) The model number of the unit and the problem you are having. (Enclose in an envelope and tape directly to
the unit before the box is sealed.)
3. JCS/THG, LLC recommends you ship the package U.P.S. ground service for tracking purposes.
4. All shipping charges must be prepaid by you.
5. Mark the outside of your package:
HOLMES
JCS/THG, LLC
303 NELSON AVENUE
NEOSHO, MO 64850
SHIPPING AND HANDLING CHARGES: $7.00 (USD)
This Warranty gives you specific legal rights, and you may have other rights which vary from state to state. The provisions
of this Warranty are in addition to, and not a modification of, or subtraction from, the statutory warranties and other rights
and remedies contained in any applicable legislation. To the extent that any provision of this Warranty is inconsistent with any
applicable law, such provision shall be deemed voided or amended, as necessary, to comply with such law.
9100030004255
HM128006EM1
Printed in China
© 2006 JCS/THG, LLC
Holmes
®
, the Holmes logo
®
, FilterCheck
®
and CleanseClean
®
are trademarks of JCS/THG, LLC.
PLEASE READ AND SAVE THESE IMPORTANT INSTRUCTIONS
Owner’s Guide
HM1280
☎
INFO HOT-LINE: If, after reading this owner’s guide you have
any questions or comments, please call 1-800-5-HOLMES and a
Customer Service Representative will be happy to assist you.
Cool Mist
Humidifier
REPLACEMENT ACCESSORIES
To order the replacement accessories you can do any of the following:
• Fill out the accessories card found with the product
• Visit your local retailer
• Go to www.holmesproducts.com
• Call consumer service at 1-800-5-HOLMES
SERVICE INSTRUCTIONS
1. DO NOT attempt to repair or adjust any electrical or mechanical functions on this unit. Doing so will void the Warranty.
2. If you need to exchange the unit, please return it in its original carton, with a sales receipt, to the store where you
purchased it. If you are returning the unit more than 30 days after the date of purchase, please see the enclosed
Warranty.
3. If you have any questions or comments regarding this unit’s operation or believe any repair is necessary, please write to
our Consumer Service Department or visit our website at www.holmesproducts.com.
JCS/THG, LLC
303 NELSON AVENUE
NEOSHO, MO 64850
For your own records, staple or attach your sales receipt to this manual. Also, please take a moment to write the store
name/location and date purchased below.
STORE NAME:
LOCATION:
DATE PURCHASED:
(STAPLE RECEIPT HERE)
T R O U B L E S H O O T I N G
R E P L A C E M E N T A C C E S S O R I E S
S E R V I C E I N S T R U C T I O N S
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