Hitachi Virtual Storage Platform, Руководство пользователя и справочник

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Hitachi VSP User and Reference Guide
5–2
Troubleshooting
Getting help
If you have difficulty with any of the procedures included in this chapter, or
if a procedure does not provide the answer or results you expect, contact
Hitachi Data Systems support. See Getting help on page Preface-xi in the
preface of this manual.
Solving problems
The Hitachi Virtual Storage Platform storage system is highly reliable and is
not expected to fail in any way that would prevent access to user data. The
READY LED on the control panel must be ON when the storage system is
operating online.
The following table lists possible error conditions and provides
recommended actions to resolve each condition. If you are unable to resolve
an error condition, contact your Hitachi Data Systems representative, or
contact Hitachi Data Systems Technical Support for assistance.
Table 5-1 Troubleshooting
Service Information Messages
The Virtual Storage Platform generates SIMs to identify normal operations.
For example, TrueCopy pair status change) as well as service requirements
and errors or failures. For assistance with SIMs, call the support center.
SIMs can be generated by the front-end directors and back-end directors
and by the SVP. All SIMs generated by the VSP are stored on the SVP for
use by Hitachi Data Systems personnel, logged in the SYS1.LOGREC dataset
of the mainframe host system, displayed by the Storage Navigator
software, and reported over SNMP to the open-system host. The SIM
Error Condition Recommended Action
Error message
displayed. Determine the type of error (refer to the SIM codes section. If
possible, remove the cause of the error. If you cannot correct the
error condition, call the support center for assistance.
General power
failure Turn off all PDU switches and breakers. After the facility power
comes back on steady, turn them back on and power the system
up. See Chapter 4 for instructions. If needed, call Hitachi Data
Systems support for assistance.
Fence message is
displayed on the
console. Determine if there is a failed storage path. If so, toggle the
RESTART switch, and retry the operation. If the fence message
is displayed again, call the support center for assistance.
READY LED does not
go on, or there is no
power supplied. Call the support center for assistance. WARNING: Do not open
the Virtual Storage Platform control frame /controller or touch
any of the controls.
ALARM LED is on. If there is a temperature problem in the area, power down the
storage system, lower the room temperature to the specified
operating range, and power on the storage system. Call the
support center if needed for assistance with power off/on
operations. If the area temperature is not the cause of the alarm,
call the support center for assistance.