E-38
Please check the following before
requesting repairs.
Troubleshooting - continued
Problem
Cause or Remedy
When making Okowa (sticky rice), mix together 0.5 cups of white rice (uruchi
rice) for every cup of glutinous rice. (If only glutinous rice is used, premature
water absorption may prevent the rice from being cooked properly.)
●
Since the pressure cooker works by retaining steam inside, steam may not come out
from the steam vent. This is not a malfunction.
●
The appliance has a mechanism that reduces the amount of steam discharged outside. Since
this mechanism adjusts conditions under which excessive pressure is applied to the rice
based on the selected cooking program and the amount of water, steam may come out.
The regulator valve is opened and a large amount of steam rushes out from it if:
●
A power failure has occurred while cooking, or the cooking operation is stopped using
the "Cancel/off" button.
●
The cooker is moved or shaken when it is operating.
Keep your hands and face away from the steam vent when the cooker is operating.
When using the rice cooker near a wall or furniture, or in a cupboard, prevent steam from
being trapped inside.
●
Cooking takes
too long.
This is not a malfunction since the process includes the time taken to automatically soak
the rice and the time taken to automatically steam it.
●
"Texture " takes approximately 90 minutes because the rice is soaked longer at a
low temperature.
The length of cooking time varies depending on the program.
●
Are you using the rice cooker on a carpet where the intake or exhaust vent is blocked?
The temperature inside the body of the cooker increases and the overheat protection will
work if the temperature inside the inner pot increases, which may cause the cooking
process to be carried out incorrectly, resulting in longer cooking time.
●
The appliance may smell of plastic or rubber when it is used for the first time. The smell
will disappear over time as you use the appliance. Odors may remain after it has been
used to cook mixed rice or keep rice warm.
If you are concerned about odors
P.E-34
●
Did you wash the rice until the water ran clear? (Bran transfers an unpleasant smell to the
cooked rice.)
●
Avoid setting the timer for Timer Cooking to a period that is too long during summer.
If the rice is not thoroughly rinsed, it will quickly deteriorate in a high temperature
environment. (Doing so causes an odor to develop.)
●
Stir and fluff the rice as soon as it is cooked. (Excess vapor will cause an odor.)
●
Is the inner lid or plate free of dirt?
●
The appliance is designed to prevent steam from easily escaping. When the lid is opened
immediately after the cooking process is finished, water drops may drip.
●
The appliance can be switched to Plate Condensation Reduction mode.
The effects of humidification caused by the non-water supply auto steamer will be
reduced.
If you cook a large amount of rice, the top portion of the rice may become hard.
P.E-17
P.E-20, E-21
P.E-21
●
Sticky rice
does not cook
properly.
●
The body of the
rice cooker
develops an odor.
●
The cooked
rice has an
unusual smell.
●
A lot of
condensation
on the lid.
●
Cooking begins
immediately.
●
Rice was not
cooked on
time.
●
Steam comes
out even though
the program
that cuts the
amount of
steam to be
vented is used.
●
Steam does not
come out during the
cooking process.
Cooking Rice
Timer Cooking
The preset time for cooking is the time at which the rice is to be ready. Timer
cooking will begin immediately if the preset time is close to the current time.
In addition, it takes time to cook rice, so sometimes cooking will not be
completed at the time the rice is to be ready. Check the current time of the
clock and adjust it if it is incorrect (The clock is a 24-hour clock). The preset
time for soaking is not the time at which the rice is to be ready, but the time
for which the rice is soaked.
P.E-26, P.E-27
