12
Troubleshooting
This section lists common problems you may have when using
your phone. Check to see whether your issue is listed here be-
fore contacting the Hisense service center.
I can’t turn my phone on
If you can’t turn your phone on, try the following:
• Press and hold power key for two seconds or longer.
• Check that the battery is fully charged before turning your
phone on.
• Press and hold the power button until the startup logo
appears on the phone.
• Check that your battery is properly connected to your phone,
and that the connecting points are clean. If your phone has
a built-in battery, contact the service center.
My phone keeps turning off automatically
If your phone keeps turning off automatically, try the following:
• Check your battery power. If the power is low, charge your
phone.
• Check software or applications to see if they are normal. If
not, restart your phone.
I can’t use an application on my phone
If you can’t use an application on your phone, try thefollowing:
• Check if your phone has sufficient storage. Delete some
messages from your phone.
